Session expired, log out.

After reading or viewing an email attachment, try to return to emails and the message 'session expired, log out' appears and you are logged out. This is just one of numerous problems with BT Mail that never happened with Yahoo.

Hi RoyL,
Thanks for the post and welcome to the forum.  I am sorry to hear of the problems that you are having.  Any chance you could send me your details so that I can send on to our email teams to have a look at?
It would really help if you could supply the following information,
Time stamp of when the issue occurred?,
The email address in question? and
Does the session drop out only when viewing attachments or have you noticed other scenarios?
If you could send me this info via email that would be great.  You will find the 'Mods contact link' under the 'About me' section of my profile.  Just click on my username (SeanD).
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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