Set sign-in status toggles to disabled on its own?

Hello! I have a user whos "Set sign-in status" in OWA keeps toggling to disabled on a daily basis.
MS support says this is managed by the AD settings for the user. I've checked ever setting and compared them to users who are not experiencing the issue. Does anyone know
what attribute controls this setting?
Thank you!

Hi Chris,
I want to double confirm the Exchange server version.
If you are using Office 365, I find this KB for your reference:
"It looks like your account has been blocked" error when a user tries to sign in to Office 365
https://support2.microsoft.com/kb/2742372?wa=wsignin1.0
Since Exchange Online is different from Exchange On-Premises, I suggest ask Exchange Online Froum for help so that you can get more professional suggestions, if you are using Exchange Online. For your convenience:
http://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
Thanks
Mavis Huang
TechNet Community Support

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