Set up ring tones for family won't work

Anyone have this problem???  I set up different ring tones for my 'family' - I was told I did set it up right, but for some reason it just does the default ring when those people call.  (Default for me in the 'old phone' ring)....  I called Apple and phone was 'reset' etc., they will call again today :-(  I love my iPhone and do miss my old ring tone i had for them.
Any help thanks!

Thanks. I did see that troubleshooting guide and went through most, if not all, of the steps.
I neglected to mention in my original post that my home computer is a Mac. When I set up the iPad on the PC at work, I did tell it not to sync at that time because I wanted to wait and sync it at home. Now that iTunes on the home computer doesn't see the device, I can't figure out how to change that...

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    4. Guide to Unlocking your BlackBerry & Unlock Codes
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    3. Install free BlackBerry Protect today for backups of contacts and data.
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    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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