Setting a new keyboard shortcut

I am trying to set a new keyboard shortcut.  I named my New Set, chosen the Product Area, chosen the Command and tabbed to the New Shortcut window.  When I try to type in the New shortcut, I can only get 1 letter typed in and then that shortcut pops up(if I try to type Ctrl, as soon as I type C I get a message C   copy).  Any ideas?
Thanks

Function assigned was swash
Product Area:Panel Menu
Commands:Character: Open type (swash)
Shortcut is Shift+Ctrl+Alt+M
as I follow in the lesson, using the type tool, the N is highlighted and then the keyboard shortcut is used and the N then has some added curlyques at the beginnig and at the end of the letter.
When I try, it deletes the N and gives the green sign (looks like the symbol for non-joiner with a period beneath it).  Not sure why I would get this symbol when I try to insert a swash.
Vaune

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