Setting a new wireless channel?

Hi all,
I've been having terrible problems with my WiFi lately. My ISP has tested the line and modem in my house, and they claim that there's no issue with either. I purchased a new Airport Extreme on the chance that the router was creating the problem. I'm still having issues a week later. The ISP folks suggested that I set a new wireless channel. If anyone has any advice for how to find my router's IP address, that would be greatly appreciated. I run Mac OSX 10.7.5.
Many thanks!
regina

Whenever you power up the AirPort Extreme, it scans to find the best available channel to use at the time. We can try to set a channel manually, but it is going to be a guessing game and likely a trial and error approach to try to find a good channel.
Unfortunately, other wireless routers around you are doing the same thing, so a "good" channel today might be a "poor" channel tomorrow if there is too much competition for airspace. This is likely the case if you happen to live in a congested area ...apartments, condos, etc.  Too many wireless networks and not enough channels to support the explosive growth of wireless networks and devices.
On your Mac.....
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click on the AirPort Extreme icon, then click Edit in the box that appears to the right
Click the Wireless tab at the top of the next window
Click the Wirless Options button near the bottom of the window
Click the 2.4 GHz selection box (which now reads Automatic) and select Channel 11
Click Save
Click Update at the lower right and allow 30 seconds for the AirPort Extreme to restart
Give it a try
If no luck, try Channel 10, working your way down.  The "best" channels to use are 1, 6 and 11, but others know this as well, so they are often crowded.
Good luck!

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