Setting Order Confirmations via E-mail in web shop

Hi Experts
we have an issue, where we are able to create order from b2c application CRM 2007 , which can be accessed from CRM online. At the end of sales order creation process (Order confirmation screen), getting message "Thank you for your order. You will receive an e-mail confirmation soon."I am not receiving any email to BP. Where we have to customize weather in ECC or CRM.
What are the configuration steps, please guide us how to create an E-mail Confirmation.
Thanks in advance,
Rawea

[Check out this Wiki|https://wiki.sdn.sap.com/wiki/display/ERPLO/OutputDeterminationOverview]
If this isn't enough, search for Output Determination and read some of the other threads about it.

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Sending order confirmation to E-mail

Hi Experts,
I need to send the order confirmation to E-mail for different customers. The e-mail id is same but i have to send to 300 different customers.
Is there any option available in SAP to do this otherwise i have to trigger the output manually for this 300 customer numbers.
Please help

Hello Raghu,
I need to send the order confirmation to E-mail for different customers. The
e-mail id is same but i have to send to 300 different customers. Is there any
option available in SAP to do this otherwise i have to trigger the output
manually for this 300 customer numbers.
I have a question here with reference to your questions of triggering a Order confirmation E-Mail --> Could you please explain the business reason of triggering E-mail to same recipient multiple times ? Just think over it...Sending E-mails for 300 number of Customer on a single E-mail ID is not making any sense.
You can maintain multiple E-mail ID in Customer master record and as per SAP standard, email will be triggered to only one recipient. Anyway please refer to the below suggestion of your question:-
1:- Please reach out to Technical consultant and try developing a program which will have selection criteria of Sales Order, Customer ID, Output Type and Number of execution as selection screen which in turn will call the driver program and trigger the Email 300 number of times.
Kindly update the forum after you carry out this exercise.
Regards,
Sarthak

Record Purchase order confirmation via FM

Hi all,
I'm searching for FM for recording Purchase order confirmation.
Any suggestions ?
Thanks,
Shai E.

ME_CONFIRMATION_UPDATE ...but its tricky its does direct table update ..(EKES table will be updated directly)

Production order confirmation via BAPI

Hi, I'm using the function module "BAPI_PRODORDCONF_CREATE_HDR" called from an external system.
I fill the parameters "ORDERID", "YIELD", "SCRAP", "FIN_CONF" and "EX_CREATED_DATE" in the "ATHDRLEVELS" table for each production order i'd like to confirm. (That should be the only parameters I have to fill)
I get the "DETAILRETURN" table back with the message type "I" (Information) and the message "Confirmation of order xxxxxxxxx saved".
The production order is confirmed, so why didn't I get a "S" (Success) message type? Why can I confirm as many times as I want (only the confirmation counter is increasing).
I would like to get an information that make me sure that this confirmation is done (or not)... so that the external system can retry the "bapi call" for instance.
Can someone tell me if there is a configuration, a solution or explain me what happens?
Thanks in advance.

Hi Caetano,
Thanks for your reply.
I tested BAPI_PRODORDCONF_GET_HDR_PROP and it proposes goods movements according with open quantity of the production order. In this case, would I have to adjust all movements with actual quantity?
Is possible to propose goods movements according with confirmed quantity?
Regards,
Marcos

Standard Value doesn't carried to Process Order Confirmation

Dear Experts,
I was trying to run Process Order Confirmation via COR6N but I found out that the Activities shown are NOT consistent with the Activities set in Master Recipe. The following are the figures shown in master recipe, process order and order confirmation.
Master Recipe (via C202)
Base Qty =1
Operation/phase = 0020
1st Standard Value (activity 3 setup) = 1Hr
2nd Standard Value (acitivity 1 machine) = 2Hr
3rd Standard Value (activity 11 labour) = 3Hr
Process Order (via COR2)
Order Qty = 1,000
Operation/phase = 0020
Setup (to be confirmed) = 1Hr
Machine (to be confirmed) = 2,000Hr
Labour (to be confirmed) = 3,000Hr
Order Confirmation
Operation/phase = 0020
Machine time (to be confirmed) = 1Hr
Labour time (to be confirmed) = 2,000Hr
My question are as follows :-
1) Why the Machine time NOT same as in Process Order
2) Why Setup time NOT shown in Order Confirmation
Does anyone have any idea?
regards,
Abraham

Hi,
all the master recipe, process order and order confirmation, including the material master are maintained by myself alone.
Is it due to some parameters are not defined properly such as in the formula key?
The formula key are defined as below.
Formula key defined in OP21
Setup = SAP005 = SAP_01 x SAP_11
Machine = SAP006 = SAP_02 x SAP_09 / SAP_08
Labour = SAP007 = SAP_03 x SAP_09 / SAP_08
Paramater defined in OP17
SAP_01 = Setup
SAP_02 = Machine
SAP_03 = Labour
SAP_08 = Base Quantity
SAP_09 = Operation Quantity
SAP_11 = Operation Splits
I'm a bit confused with these formula keys. Could you explain to me how they work?
regards,
Abraham

Sending order confirmation to external app. for stock transport order

Hello,
What I need to do is to send an order confirmation from a STO to an external application. In more practical terms, the scenario is as follows.
We receive orders from an external application and an STO will be created by using SAP Idoc PORDCR04. Then, after running the availabillity check, I need to send an electronical confirmation back from the STO to this application so they can see the order confirmation in their application
How can I do that?
Edited by: Gunnar Aroen on Nov 18, 2011 2:22 PM

Hello Raghu,
I need to send the order confirmation to E-mail for different customers. The
e-mail id is same but i have to send to 300 different customers. Is there any
option available in SAP to do this otherwise i have to trigger the output
manually for this 300 customer numbers.
I have a question here with reference to your questions of triggering a Order confirmation E-Mail --> Could you please explain the business reason of triggering E-mail to same recipient multiple times ? Just think over it...Sending E-mails for 300 number of Customer on a single E-mail ID is not making any sense.
You can maintain multiple E-mail ID in Customer master record and as per SAP standard, email will be triggered to only one recipient. Anyway please refer to the below suggestion of your question:-
1:- Please reach out to Technical consultant and try developing a program which will have selection criteria of Sales Order, Customer ID, Output Type and Number of execution as selection screen which in turn will call the driver program and trigger the Email 300 number of times.
Kindly update the forum after you carry out this exercise.
Regards,
Sarthak

PROCESS ORDER CONFIRM DURING UD

Hello Experts:
Here's my question concerning a customization in QM issuing UD.
Std. results recording has been completed and valuated:
UD is customized to require user to confirm all operations including QM operations have been Process Order Confirmed. This is o4 inprocess manufacturing.
When attempting to enter UD, error pops up indicating QM Operation XXXX has not been confirmed, do so to complete UD.
Please explain the steps to execute P.Order confirmation via the COR transactions.
Appreciate.
Verroz

Go to CO11N
Enter process order and Operation xxxx in respected field and save the transaction. Do for all unconfirmed operation or for which you getting error message.
You will be able to UD.

How to send purchase order via e-mail.

Please could someone let me know how to send purchase order via e-mail.
I am an BC.
e-mailing is functionning however I am not very familiar in settings for MM

No, you do not need to touch ME_PRINT_PO. You need to put code before and after ME_PRINT_PO in the print program.
Step 1 - Copy the standard print program SAPFM06P to make a Z version, lets call it ZSAPFM06P
Step 2 - Copy include FM06PE02 to make a Z version, lets call that ZFM06PE02.
Step 3 - ZSAPFM06P change the statement "Include FM06PE02" to read "Include ZFM06PE02".
Step 4 - In include ZFM06PE02 you will find a subroutine called "ENTRY_NEU". In this subroutine you will see it first calls ME_READ_PO_FOR_PRINTING then calls ME_PRINT_PO. Before it calls ME_PRINT_PO just put:
l_nast-nacha = 1.
CLEAR l_nast-dimme.
This means that ME_PRINT_PO will not e-mail, it will create a spool request.
Step 5 - Still in ZFM06PE02, after ME_PRINT_PO has been called, add new code. First check that ent_retco EQ 0. If it does not then exit.
Step 6 - Get the spool ID created by ME_PRINT_PO by either moving sy-msgv1 to a variable or select from NAST.
Step 7 - Call function CONVERT_OTFSPOOLJOB_2_PDF using the spool ID from step 6, and put the result from table PDF into an internal table you can use later. ALso store the export variable pdf_bytecount, you will need it later.
Step 8 - Call function SX_TABLE_LINE_WIDTH_CHANGE using the table from step 7 as content_in and put the results from content_out into a new internal table.
Step 9 - Add some text into a internal table of type solisti1, this will be the body text of the e-mail.
Step 10 - Add whatever receivers you want into an internal table of type somlreci1. If you just want it to go to the address that the PO would have gone to anyway, select the e-mail address from ADR6 where the address number = l_doc-xekko-adrnr, that is the data from the PO.
Step 11 - Populate an internal table of type sopcklsti1 with data relevant to your PDF table from step 8 and the text table from step 9. You will have to put the size of the PDF from step 7 (pdf_bytecount) on the PDF line and the size of the text will be the number of lines of text * 255.
Step 12 - Add info to a structure of type sodocchgi1. You can add the e-mail title in here, field obj_descr. Also add the size of the PDF and the size of the text from step 12 into doc_size, and give the doc a name in field obj_name. This can be anything, ZPDFPO for example.
Step 13 - Call SO_DOCUMENT_SEND_API1 using the tables from steps 8, 9, 10 and 11 and the structure from step 12. You can amend the sending e-mail also. Set commit_work to space.
Step 14 - That is all you need, but I actually call function RSPO_R_RDELETE_SPOOLREQ to delete the spool request created in step 4, then call NAST_PROTOCOL_UPDATE to add some more messages to the processing log of the PO.
That is all.

Mail text in order confirmation output

Hi, SD gurus:
In our SAP system, order confirmation output is currently sent to customer via email with PDF attachement, works perfectly. Email has proper title (order number), order confirmation PDF attachment, but without any content in the mail body.
User has requested to including a following text in the mail content body - "For terms and conditions, please visit our website.....".
I did following: In IMG config -> maintain output type, under output types, folder "maintain title and text", i maintained the above text. However when the order confirmation is sent, it still only has the mail subject, and PDF attachment, the text that i maintained is not appeariing in the mail content body.
Please advise whether i missed anything?
Many thanks,
Hailan.

Hi, Sai:
Thanks for your reply. I will try this function module. But before that, is there a way to achieve this through standard config? I thought there is a way to do it in config. Would you know whether what i did was wrong?
i went to IMG -> xxxxxx -> maintain output type -> go to the order confirmation output type, and then double click "mail title and tex", then click green arrow back, and has the screen to maintain the language, text and document title, i add text "fof terms and conditions, please visit xxx" in the text field. I though this text field is where the mail body text comes from. Is there anything i did wrong?
Many thanks again!
Hailan.

I have to send the sales order output via mail to a customer

have to send the sales order output via mail to a customer, what steps i have to follow
kindly guide me.
regards
satya

Hello,
You need to carru out your output configuration for this.
Use tcode, NACE where you can do this centrally.
Select V1 & click on output types above
Select output type MAIL for your requirement & use tranmission medium as simple mail.
After configuring your MP mail partner functions & use of proper output program you will be able to send mail to your party.
Hope this is helpful to you.
Regards,
Dhananjay

To create varaibles in Mail Forms for Order Confirmation

Hi All,
I am having an requirement to send an email for order confirmation with some customer dependent data and some product data to be sent along in the mail, This has to be done through action.
I want to use mail forms for this but in this I am not able to create variables in the mail form through which i can pass th value to the variables in the mail form.
Please suggest what to do for variable creation in mail form.........
Is there any standard oder confirmation template available as it is available for campaign??????
Thanks and Reagrds
Mayank

Hi Mayank,
I am not sure but u can try below standard smartforms :
CRM_SERVICE_CONF_EXT
CRM_ORDER_SERVICE
Regards,
Dipesh.

I haven't got any order confirmation e-mail from Adobe and cannot install Photoshop due to no serial number information.

Please give me order confirmation e-mail so that I can install Photosho.
After download installation file, I am stacking due to no serial No information.

お世話になります。オーダー確認のメールが届かずフォトショップをダウンロードで購入したのですがシリアル番号の情報がないため入力出来ずインストールできません。
iPadから送信
2015/01/27 16:58、Chikuromochi <[email protected]> のメッセージ:
I haven't got any order confirmation e-mail from Adobe and cannot install Photoshop due to no serial number information.
created by Chikuromochi in ダウンロード、インストール、セットアップ (Japan) - View the full discussion
OW72247756さん
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No Order Confirmation E-mail

Hi, I have not received an order confirmation e-mail for the hard drive I recently purchased. Also, it does not show anything under "Order Status" or "Purchase History." I would greatly appreciate an explanation or assurance that my order went through correctly. Thanks.

Hello bootyful-
We appreciate that you chose to order something from BestBuy.com and I’m sorry to hear that you have not received your email confirmation yet.
Due to maintenance on BestBuy.com last evening, email confirmations were delayed, but should be going out later today, so please watch your inbox for that confirmation. I do see your order and that it appears to be proceeding normally.
Thanks for your business!

Set loss quantity to a fixed percentage in Process Order Confirmation - C0R6N

Hi Experts,
How it is fixed the loss qty percentage at the time of process order confirmation.
I want to set the loss quantity to a certain percentage when compared to the Total Process order quantity.
For Example:
If the Total processed quantity = 100
Yield Quantity = 20.
Loss = 80.
This kind of scenario should not happen, since Loss quantity is very much higher that the yield quantity. I want to set the loss quantity to a particular percentage ( say 20-30 %) of the total processed quantity so that the yield quantity will be higher than the loss quantity by a substantial amount. Are there any possibilities of doing this through configuration. If not what are the other options?
NB: Scrap quantity is not maintained at the time of process order confirmation.
Regards,
Umapathy.

Hi Umapathy,
Yield and Scrap are user entry fields where you can have restriction on entered qty by changing under delivery and over delivery to error through OPK4 config as shown below. Agree that any qty can be entered in any field (Yield or Scrap)
OR
You can define the operation scrap. Read the below doc for more details.
http://scn.sap.com/docs/DOC-52834
OR
Another option is to use exit and write your logic based on input yield and loss.
Thanks & Regards,
Ramagiri

Order confirmation mail.

Hello,
I have functionality requirement... to send out an order confirmation mail to the customer once the sales order is raised.
We are using CRM 4.0.. ISA. I have configured the action profile using the wizard. But while executing the profile.. i ma having an error in the smartform functional module....
Could any one you please suggest me how to configure the order confirmation thru mail.. action profile,,,,
Thanks in advance
vamsi

HI
For Action profile you have to creat an Action profile with action definition and processing type which would be Smart form Mail.
For processing type smart form mail you have to add three input fields. i.e.
1.Form Name-- CRM_REMINDER_MAIL_01 (For quotation>Order)
2.Source Class-- CL_DOC_PROCESSING_CRM_ORDER
3.Source Method-- CRM_ORDER_EXEC_SMART_FORM
This code will generate the action with smart form mail.
Do it it will solve ur problem
Thanking you
Utkarsh

Setting Order Confirmations via E-mail in web shop

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