Setting up a new line - Now six weeks of stress an...

Question

I am posting this as much out of frustration and to get it off my chest as I am looking for an answer or resolution.
The background is that my girlfriend and I were both BT customers at seperate properties and when moving in together decided to continue service but to cancel my BT account and to transfer hers to the new property. As part of this, we would be cancelling her BT Vision and would request a code to inform my broadband provider when the line was activated so that they could provide the service on the new line.
The first series of errors occured in mid September, with BT setting up a direct debit in my name (at the new address) and claiming that "there was no such thing as a broadband code". When pushed at a later date they then issuing a code which was not valid to my broadband provider. BT then proceeded to set up two direct debits for the same phone line; one for myself and one for my girlfriend. This took a week to clear up.
Having sorted that issue, we then had to cancel the services we no longer required - my phone line, her BT vision and her broadband - each of which I was informed took a couple of days each as BT's systems can't handle more than one request at a time. Another delay of almost a week.
5 days or so after I'd resolved this, and on the day of moving in, I was then informed by text that the line was "activated" but when I checked it 5 minutes later had "developed a fault that required an engineer". This then meant another week of delay's until an engineer could come out to the property. This he did last weekend and success...the line was working.
I was due to be out of the country from Wednesday and went away happy in the knowledge that things looked to be finally sorted. Of course, the envitable happened and when I came back today, the line is dead and I have been informed that I need another engineer to come out....yet again a delay of 5 days.
The most simple of requests - activating an existing line - has turned into a total shambles. Both my girlfriend and I were happy with BT's service until this ordeal started. All we want is to get honest answers and a professional service and I'm sorry to say that we feel let down on both counts.

Answer 1

Hi LondonPaddy
Sorry to hear that you had such problems getting your line sorted out.  Lets us know how you get on with the new apppintment thats been set up.
If you need a hand drop me an email with your BT order details and the address you want service along with a link back to this thread.
Just send to the email address in my profile.
Cheers
Craig
BTCare Community Mod
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