Setting up a Test Voice VLAN for Lync 2013

I want to set up a second voice vlan to be a test vlan.
In the current situation the customer has voice and data running on vlan1. The customer insist on taking incremental steps to improve QoS. I have advocated separated vlans for voice and data. They just want to move everything (phase 1) to a different
vlan. They want to see how getting all traffic of vlan 1 will improve there performance. Again, I recommended the best practice, they want to try this approach first.
I am conducting a pilot test with just one cx600 IP phone. and a single switchport. I created a new vlan99 using VTP. I configured the switchports on the Cisco 2960-x switch as follows.
#switchport mode access
#switchport access vlan 99
The phone gets its correct vlan id, and pulls its IP from the correct dhcp scope. However the phone displays "connecting with the lync server" for a long time, then "connecting to download its certificates". This takes a long time then fails.
If I change the switchport back to vlan1 it works fine. What can be the problem? Does the vlan99 need to be defined on the lync server? How many vlans can be supported by Lync 2013?
Thank you,
gigiu

Did you set the VLAN Configuration for Lync Phone Edition?
You can check the following links:
http://blog.schertz.name/2011/01/manual-vlan-configuration-for-lync-phone-edition/
http://www.bricomp.com/blogs/post.cfm/dedicated-voice-vlan-for-lync-devices
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please
make sure that you completely understand the risk before retrieving any suggestions from the above link.
Lisa Zheng
TechNet Community Support

Similar Messages

IISARR URLS for Lync 2013 not working externally

Hello All,
Currently facing issue of opening lyncdiscover.domain.com from external.
I have created the server farm uing IISARR for Lync2013 & added 5 rules under the server farm as shown below:
meet.domain.com
dialin.domain.com
lyncdiscover.domain.com
owebapp.domain.com
When I tried browse all the above URL's none of the URLs are opening & showing below errors as attached screen shot:
Also when I tried test by using Lync 2013 Connectivity Analyzer showing below errors
SIP Uri: [email protected]
Logging test parameters:
User Name:
Discovery Type: Automatic Discovery
Network access: NetworkAccessInternal
Selected client: ApplicationLMX
Starting Lync server autodiscovery
Please wait; this test may take several minutes to complete...
Starting automatic discovery for secure (HTTPS) internal channel
lyncdiscoverinternal.domain.com can't be resolved by the DNS server. Skipping internal discovery.
For more information on DNS requirements for automatic discovery, please refer to http://go.microsoft.com/fwlink/?LinkId=278998
Starting automatic discovery for secure (HTTPS) external channel
Sending HTTP request to https://lyncdiscover.domain.com/[email protected]
Cookie found in autodiscover response: StatusCode: 500, ReasonPhrase: 'URL Rewrite Module Error.', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:26 GMT
Server: Microsoft-IIS/8.5
Content-Length: 5694
Content-Type: text/html; charset=utf-8
Autodiscover: SendRequest(): the URL https://lyncdiscover.domain.com/[email protected] couldn't be connected. Complete HTTP headers:\r\n Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:26 GMT
Server: Microsoft-IIS/8.5
Couldn't connect to URL https://lyncdiscover.domain.com/[email protected]
Reason: Internal server error (HTTP status code 500)
System.Exception: Exception of type 'System.Exception' was thrown.
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.TerminateAD(String mesg)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for secured external channel against https://lyncdiscover.domain.com/
Starting automatic discovery for unsecure (HTTP) external channel
Sending HTTP request to http://lyncdiscover.domain.com/[email protected]
Cookie found in autodiscover response: StatusCode: 500, ReasonPhrase: 'URL Rewrite Module Error.', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:44 GMT
Server: Microsoft-IIS/8.5
Content-Length: 5765
Content-Type: text/html; charset=utf-8
Autodiscover: SendRequest(): the URL http://lyncdiscover.domain.com/[email protected] couldn't be connected. Complete HTTP headers:\r\n Cache-Control: private
Date: Mon, 08 Sep 2014 11:51:44 GMT
Server: Microsoft-IIS/8.5
Couldn't connect to URL http://lyncdiscover.domain.com/[email protected]
Reason: Internal server error (HTTP status code 500)
System.Exception: Exception of type 'System.Exception' was thrown.
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.TerminateAD(String mesg)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<SendRequest>d__d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter`1.GetResult()
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<TryNextUrl>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.LyncServer.WebServices.AutoDiscoverManager.<StartDiscoveryJourney>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at LyncConnectivityAnalyzerCore.Utilities.<RetrieveUserLocation>d__3e.MoveNext()
Server discovery failed for unsecured external channel against http://lyncdiscover.domain.com/
None, AutoInternalDNSFail, AutoInternalSecureD, AutoInternalUnsecureD, AutoExternalSecureD, AutoExternalUnsecureD, ManualDNSFail, ManualSecureD, ManualUnsecureD, AuthBrokerInternalLMXCheckGET, AuthBrokerInternalLMXCheckPOST, AuthBrokerExternalLMXCheckGET, AuthBrokerExternalLMXCheckPOST,
MobilityMCXInternalLMXCheckGET, MobilityMCXInternalLMXCheckPOST, MobilityMCXExternalLMXCheckGET, MobilityMCXExternalLMXCheckPOST, LMXSIPServerInternalDNS, LMXSIPServerExternalDNS, MobilityUCWAInternalCheckPOST, MobilityUCWAExternalCheckPOST
Automatic discovery of the Lync server failed. Please verify the server requirements at http://go.microsoft.com/fwlink/?LinkId=278998
Microsoft Lync Connectivity Analyzer cannot analyze deployment readiness until a discovery test has completed successfully.
=============================================================================
NOTE : For my current Set Up for Lync 2013 please refer this link & kindly ignore the SQL archiving & monitoring issue for database mismatch version as it is resolved:
http://social.technet.microsoft.com/Forums/lync/en-US/032a8ef2-636d-40ae-a4f1-951e9a39999f/lync-2013-archiving-and-monitoring-sql-database-version-mismatch-issues?forum=lyncdeploy
Any help really appreciated
Regards
Anand S
Thanks & Regards Anand Sunka MCSA+CCNA+MCTS

Hi,
Please make sure there is no typos in the URL rewrite rule.
You can configure IIS ARR to display more information with the error with the following path:
Open IIS Manager –> Sites –> Default Web Site –> Error Pages –> Edit Feature Settings.
Select Detailed error
Then you can access simple URL again to check the full error message.
More details:
http://unifiedme.co.uk/2014/04/iis-arr-500-internal-server-error-get-meaning-full-info/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

SQL Cluster requiremnt for Lync 2013

Hi
We are are planning to deploy Lync 2013 enterprise. Planning to use SQL cluster. Would like to clarify whether we must create a sepearte sql instance for Lync 2013 or can we use an existing shared instance to create a seperate database for Lync.
We prefer 2nd approach. Is there any issues or demerits using existing shared SQL instances?
Thanks and regards,
Aboo Arif

Hi AbooArif.
This kind of question is very common. Basically here is the Microsoft Documentation about it.
Database software support in Lync Server 2013
https://technet.microsoft.com/en-us/library/gg398990.aspx
This point is the important: "If you collocate Lync Server databases with other databases, we highly recommend assessing all factors that might affect availability and performance, as well as ensuring that, if one node fails, the remaining node can
handle the load. To verify failover capabilities, we recommend testing all failover scenarios."
We can say the following: It's recommended to use a separate SQL server for Lync, however collating Lync database with other SQL databases will work, but has an high probability of present some performance problems. Many customers prefer to use this option
considering the cost of SQL licenses.
It is important to consider all the hardware requeriments for the Lync Server BackEnd role:
https://technet.microsoft.com/en-us/library/gg398835.aspx because the normal issue when customers share the SQL server with other instances is due to performance issues. Also note
that if you have multiple front end pools, these cannot share a SQL server.
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How to Install Ethical wall for Lync 2013

Hello!
So many times I've tried to installed Ethical wall in Lync Front end 2013 Server but I think m doing msticke the step am doing.....So can anyone tell where I'll get right docs to install step by step ethical wall for lync 2013
Yogi

The other competitive solution is from Devcentrics Technologies....
http://devcentrics.com/Home/DCF The product name is DC Stockade with following features;
Enables ethical wall in Lync deployment
Option to chose either users, group or VLAN based e-wall
Allow or block Federated domains
Allow or block PIC domains
Block or mask the profanity words as per compliance policies
Setup alert for violation(s)
Archiving & reporting of violations
User defined custom reports & an advanced dashboard
Options to integrate with SMS and service desk system
Role based access on the application
Easily configurable & web based user interface
Integrated with Active Directory
Auto IM Bot for ethical wall
Regards, DevC | Unified Communications Architect | www.devcentrics.com - A UC Partner

OU For Lync 2013 Central Forest deployment when using GAL Sync

Hello,
We are attempting to set up Lync 2013 in a Central Forest configuration. We have a 2 way forest trust in place. The primary forest being A.com, the secondary forest being B.com. Exchange 2010 is deployed in both forests. Lync 2013 is deployed in forest A.com.
We currently have FIM 2010 installed, using GAL Sync between both forests. For GAL Sync, we have an OU in Forest A.com active directory called GALSync. There are currently contacts in that OU that correspond with the user accounts in forest b.com. Here's
my question:
When configuring FIM MA's for Lync 2013 Central Forest deployment, can I point the LCSCFG.xml file to the SAME GALSync OU we use for GAL Sync? Will it see the contacts already exist and just update with the necessary attributes needed to provision
the forest B.com users for Lync? Do I need to create a separate OU for the Lync MA to use? Or, am I going about this in the wrong way?
Any help you can provide will be greatly appreciated.
Thank you

Thanks for the reply Anthony
Almost right. The only difference is that the remote users will get the autodiscover url and the ews url from their local domain and dns.
Here is how it is setup:
Shared public namespace
mycompany.com (email address and sip address use this in both domains)
Central Forest (mycompany.com)
Lync 2013
Exchange 2013
Autodiscover url
autosdiscover.mycompany.com/autodiscover/autodiscover.xml
192.168.10.10
EWS Url
https://mail.mycompany.com/EWS/Exchange.asmx
192.168.10.11
Remote Forest (Fabrikam.com)
Lync 2010
Exchange 2010
Autodiscover url
autosdiscover.mycompany/autodiscover/autodiscover.xml
192.168.11.23
EWS Url
https://mail.mycompany.com/EWS/Exchange.asmx
192.168.11.24
User in Fabrikam login locally with their Fabrikam credentials. They have a Lync enabled contact in mycompany. There is a 2 way trust in place. They login to mycompany Lync fine.
When they do the autodiscover DNS lookup, they return the same autodiscover and EWS url, but they point to the local Exchange 2010 since their mailbox and user account still resides there and that is the system that the Fabrikam account has access to.
Autodiscover works fine for Outlook.
I will take a look at Fiddler

OWA 2013 watchdog system errors for Lync 2013 -

OWA Farm is configured on two 2012 servers. Lync 2013 installed on server 2012 as well.
I can access all services, internally and externally without issues on the client end.
However, my OWA farm machines are marked as Unhealthy per get-OfficeWebAppMachines.
The OWA Farm system Logs show multiple events related to source Office Web Apps Monitoring, event ID(s) 1004, 1010, 2004, & 2010.
What are the BroadcastServicesWatchdog_Wfe & AgentManagerWatchdog that are running, reporting these event codes, and where can it be managed?
The actual event codes
1004:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HealthMessage>AgentManagerWatchdog reported status for AgentManagerWatchdog in category 'Recent Watchdog Reports'. Reported status: Machine health is Unhealthy</HealthMessage>
</HealthReport>
1010:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HealthMessage>BroadcastServicesWatchdog_Wfe reported status for BroadcastServices_Host in category '3'. Reported status: Contacting Participant.svc failed with an exception: The remote server returned an error: (404) Not Found.</HealthMessage>
</HealthReport>
2004:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HealthMessage>AgentManagerWatchdog reported status for AgentManagerWatchdog in category 'Recent Watchdog Reports'. Reported status: Machine health is Unhealthy</HealthMessage>
</HealthReport>
2010:
<?xml version="1.0" encoding="utf-16"?>
<HealthReport xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<HealthMessage>BroadcastServicesWatchdog_Wfe reported status for BroadcastServices_Host in category '3'. Reported status: Contacting Participant.svc failed with an exception: The remote server returned an error: (404) Not Found.</HealthMessage>
</HealthReport>

Yes, PPTs can be shared correctly; and the urls have been verified.
As to setting the http auth settings ~ this Farm isn't integrated with SharePoint, and is only in use for Lync 2013.
It is clear that these additional service executable , AgentManagerWatchdog, BroadcastServicesWatchdog, and BroadcastServicesWatchdog_Wfe
are from the OWA services to manage system health.
Where can they be configured, or worked with? They reiterate that
Reported
status: Contacting Participant.svc failed with an exception
Which leads to more alerts about the Unhealthy state of the machine. What is the "participant.svc" ?? that is cannot
contact? Is this internal to the OWA Farm, or is this a remote service connectivity check the Lync Front End servers?

What is best recommendstion for DNS LB for lync 2013 Edge servers

What is best recommendation for DNS LB for lync 2013 Edge servers ?. We have F5 LB for edge and want to decide if we can go with DNS base LB for Edge servers.
Anil MCC 2011,ITIL V3,MCSA 2003,MCTS 2010, My Blog : http://messagingschool.wordpress.com

It will be better to Use Hardware Load balancing (F5).
If you choose to use DNS load balancing for a pool but still need to implement hardware load balancers for traffic such as HTTP traffic, the administration of the hardware load balancers is greatly simplified. For example, configuring the hardware load balancer
will be simpler as it will only manage the HTTP and HTTPS traffic, while all other protocols will be managed by DNS load balancing
Also for more info., you can check below links
http://technet.microsoft.com/en-us/library/gg615011.aspx
http://technet.microsoft.com/en-us/library/gg398634.aspx
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Mai Ali | My blog: Technical | Twitter:
Mai Ali

Do we need License for Lync 2013 Edge server?

Hello Team,
We are currently running Lync 2013 Standard Edition Server. We are planning to enable users for External access and planning to deploly Lync 2013 edge server.
1. Do we need License for Lync 2013 Edge server?
2. Any other client licenses needed?
Please advise.

Hi,
No you don't required any additional License in order to install Lync Edge server. the only license required at OS level i mean windows server licence in terms of Lync concern you don't require any additional License
check this
https://products.office.com/en-us/lync/microsoft-lync-licensing-overview-lync-for-multiple-users
http://lyncuc.blogspot.in/2013/02/lync-2013-licensing-guide-how-to.html
And for client also you don't require any additional license with your existing client license will work for externally as well
Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

Article for managing contacts and group for Lync 2013

I came across this article, but it says it's for Lync 2010. Is there an updated one somewhere for Lync 2013?
http://office.microsoft.com/en-us/communicator-help/manage-your-contacts-and-contacts-list-HA101835254.aspx#_Toc311106901

Hi
Check this link for Lync 2013
http://office.microsoft.com/en-in/videos/video-add-contacts-and-create-groups-in-lync-2013-VA104023099.aspx
http://office.microsoft.com/en-in/videos/redir/HA102828912.aspx?CTT=5&origin=VA104023099
http://office.microsoft.com/en-in/videos/redir/HA102832427.aspx?CTT=5&origin=VA104023099
Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

Physical cpu to virtual cpu ratio for LYNC 2013 FE

what
should be the physical cpu to virtual cpu ratio for LYNC 2013 FE and Edge server, it is same like exchange 1:1 ?

Putting this here as well:
I don't believe this is documented anywhere. I typically see 6 cores, but I've run with 4 or 8 but in the end it's all about watching performance.
System Center Advisory for Lync can complain if it's not at least 8.
http://support.microsoft.com/kb/2877496
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SWC Unified Communications

Bandwidth required for Lync 2013 audio video call

Hi,
what is the required bandwidth required for lync 2013 audio video call from out side of company network. considering users will use owa integration with exchange 2013 for audio video call.
i tried with lync bandwidth calculator but could not figure it out.
actually i have some remote site where users have connectivity of 160 kbps only.

There are a number of variables such as call type and video resolution, but I would suggest using this table as a guide:
http://technet.microsoft.com/en-us/library/jj688118.aspx
For example for capacity purposes with a Lync peer-to-peer call you're looking at 57Kbps (86 with FEC)
If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer" | Blog
www.lynced.com.au | Twitter
@imlynced

Certificate Requirement for Lync 2013 Standard Edition

I have successfully run the setup of lync 2013 standard edition now I am stuck due to certificates required for lync 2013. when I generate a csr. it show the subjected urls for that.
hostname.domain.com
sip.domain.com
diali.domain.com
meet.domain.com
admin.domain.com
lyncdiscover.domain.com
lyncdiscoverinternal.domain.com
im.domain.com (External URL)
so if I go for 3 party CA then I need 8 certicate only for internal lync. As I also need to connected federated partner and external user so I need Edge for again I need 3 more certificates
web.domain.com
a/v.domain.com
sip.domain.com
now when I go for these certificate it quit costly and I didn't understand why such certifcates required. can anyone help me to fix such requirement.
Or, what are the necessary url to which I buy 3 party CA rest leave as it is.
I also want to deploy Edge with single adopter as we have only one network so can anyone assist me to proceed it further.
Talha Faraz Malik

To save on the cost of your third party certificates, I would deploy an internal certificate authority to sign certificates for your internal front end. For your third party certificate, you would only need the SANs for the edge and for your
reverse proxy and as Edwin said, this can be a single cert with multiple SANs.
For example, for your edge you would need:
sip.domain.com
web.domain.com
You would not need A/V as this role does not require a SAN on your certificate. On the same certificate, which you could also use on your reverse proxy, you'd likely want the following FQDNs.
lyncdiscover.domain.com
im.domain.com (your external web services FQDN)
meet.domain.com
dialin.domain.com
You may also want to consider your internal web services FQDN and include the following so third party mobile devices can connect without needing a certificate installed:
im_internal.domain.com (your internal web services FQDN)
lyncdiscoverinternal.domain.com
I'm sure that's not entirely clear yet, so feel free to ask more questions or what the purpose of each is.
When you say Edge with a single adapter, you mean a single adapter in a DMZ or internal? You definably want two NICS, both in separate DMZs, but I've managed to get the edge working with a single adapter in a DMZ before. What you don't want is
the edge in your internal network.
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SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Edge server for Lync 2013

Hi,
I have a lync server 2013 in my enviroment. Now users are accessing lync 2013 internally. i want to allow external users to access lync services like web scheduler etc. how we can configure edge server for lync 2013.
Thanks

Hi,
To install Edge Server follow this step by step guide
http://social.technet.microsoft.com/wiki/contents/articles/16931.installing-lync-2013-edge-server.aspx
http://www.orcsweb.com/blog/cory-granata/installing-lync-2013-edge-server/
Whenever you see a helpful reply, click on Vote As Helpful & click on Mark As Answer if a post answers your question.

Questions in setting up Security group policies for Lync 2013 Users

Hi Team,
One of our customer looking for the below requirements:
ü
B>>> Being able to split users in to groups. Would like to be able to split in to Departmental groups, the groups will be Service Delivery, Finance, Business Development, Clinical Services, Radiologists,
SLA Team, Call Handlers.
ü
B>>> Being able to control which users are able to contact or see other users. For example Limit Radiologists to only be able to see Service Delivery and Call Handlers
We know that RBAC policies can be used by Administrator or Technicians who works remotely. However, a user sitting at a server running Lync Server is not restricted by RBAC.
Question:
Is there a way we can fulfill the above customer requirements in Lync 2013 environment?

Hi,
On Lync Server side, what you can do is to change the AD attribute msRTCSIP-GroupingID. You can set different value for different groups. Then each group will not able to search the users in other groups with user name. However, they can still search the
users in other groups with the sip address.
More details:
http://blogs.msdn.com/b/jcalev/archive/2012/06/07/partitioning-lync-address-book-using-msrtcsip-groupingid.aspx
Best Regards,
Eason Huang
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Eason Huang
TechNet Community Support

Voice problems with Lync 2013 Mobile

Hi
I have a situation where Lync 2013 on both iPhone & Android has started giving problems with making and receiving voice calls. There are no problems with Windows, Mac or Phone Edition clients that I'm aware of. I have not tested anything over the VPN,
but this should not be a factor.
For receiving calls - If the user is connected to the LAN via Wi-Fi AND the call is from an internal user, all works fine. If the call is from an external user OR the user is connected via 3G, then the call just shows "Connecting" indefinitely.
This includes transferred calls.
For making calls - If the user is connected to the LAN via Wi-FI and calls either an internal or external users, all works fine. If the user is connected via 3G and calls either an internal or external user, the phone rings, but when it's answered it shows
call ended.
I have ran RUCT on a computer outside the network, with the following findings:
DNS:
Record
Type
Hostname
IP Address
Port
Weight
Priority
_sip._tls.domain.com
SRV
sip.domain.com
Edge External IP
443
100
0
sip.domain.com
A
sip.domain.com
Edge External IP
sipexternal.domain.com
A
sipexternal.domain.com
Edge External IP
meet.domain.com
A
meet.domain.com
<null>
_ntp._udp.domain.com
SRV
pool.ntp.org
NTP Server IP
123
100
0
_sipfederationtls._tcp.domain.com
SRV
sip.domain.com
Edge External IP
5061
100
0
lyncdiscover.domain.com
A
sip.domain.com
Edge External IP
lyncdiscover.domain.com
CNAME
sip.domain.com
I have ran Test Port on each entry where there is a port with successful results. Ping works on all entries.
If I query Certificate Information on sip.domain.com with port 5061 or 444, it succeeds and returns the certificate with subject sip.domain.com. If I query 443, it fails with error "An error occurred while retrieving the certificate. Unable to read
data from the transport connection: An existing connection was forcibly closed by the remote host."
On Microsoft Remote Connectivity Analyzer, all tests pass except for the certificate test:
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server sip.domain.com on port 443
The Microsoft Connectivity Analyzer wasn't able to obtain the remote SSL certificate.
Running netstat on Lync Edge gives me the following with regards to port 443:
TCP <Internal IP>:443 Lync2:0 LISTENING
TCP <External IP>:443 Lync2:0 LISTENING
Firewall allows connections on port 443 and I've tried disabling the firewall as well. Trying to open https://sip.domain.com in the browser on the Lync Edge fails also, telnet succeeds, but no data is returned.
I've restarted the AV service and also rebooted the Lync Edge server, no change. In the topology builder, I can see that AV is configured to listen on port 443.
Any ideas would be most welcome.
Regards
Lionel
MCP Windows Server MCTS .NET

I have ran a large amount of additional tests. On my latest round of testing, I have obtained the following results:
Call received via PSTN gateway on user DID, answered by desktop client inside LAN - works.
Call received via PSTN gateway on response group, answered by desktop client inside LAN - works.
Call received via PSTN gateway on user DID, answered by desktop client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on response group, answered by desktop client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on user DID, answered by mobile client inside LAN - does not work.
Call received via PSTN gateway on response group, answered by mobile client inside LAN - does not work.
Call received via PSTN gateway on user DID, answered by mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on response group, answered by mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on user DID, answered by mobile client outside LAN (3G) - does not work.
Call received via PSTN gateway on response group, answered by mobile client outside LAN (3G) - does not work.
Call received via PSTN gateway on user DID, answered by desktop client inside LAN and transferred to mobile client inside LAN - does not work.
Call received via PSTN gateway on response group, answered by desktop client inside LAN and transferred to mobile client inside LAN - does not work.
Call received via PSTN gateway on user DID, answered by desktop client inside LAN and transferred to mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on response group, answered by desktop client inside LAN and transferred to mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on user DID, answered by desktop client inside LAN and transferred to mobile client outside LAN (3G) - does not work.
Call received via PSTN gateway on response group, answered by desktop client inside LAN and transferred to mobile client outside LAN (3G) - does not work.
Call made through PSTN gateway from desktop client inside LAN - works.
Call made through PSTN gateway from desktop client outside LAN (behind NAT, DSL router) - works.
Call made through PSTN gateway from mobile client inside LAN - does not work.
Call made through PSTN gateway from mobile client outside LAN (behind NAT, DSL router) - works.
Call made through PSTN gateway from mobile client outside LAN (3G) - does not work.
Call from desktop client inside LAN to desktop or mobile client (regardless of location) - works.
Call from desktop or mobile client (regardless of location) to desktop client inside LAN - works.
Call from desktop or mobile client (regardless of location) to desktop or mobile client (regardless of location) - works.
There is no difference in behaviour between normal calls and conference calls. Reproducing the problem seems to require the following:
1. PSTN gateway needs to be involved
2. One party needs to be on mobile client
3. The mobile client needs to be inside the LAN or on a 3G connection, but not behind NAT on a DSL connection
The only conclusion I can make is that somehow NAT makes the problem go away, but it does not affect desktop clients (on the LAN or Wi-Fi at least, I do not have a way to test them on 3G).
The PSTN gateway (Cisco UCM) could also be the problem, but it works fine in all other cases. It has 4 trunks and makes all kinds of routing decisions, but once a call is routed to/from Lync, it should not make a difference on what type of device it is answered.
I'm really baffled by this one. Perhaps the 3G thing is a service provider issue and the issue on the LAN has something to do with the internal DNS combined with the behaviour of the mobile client. Just not sure exactly what.
MCP Windows Server MCTS .NET

Setting up a Test Voice VLAN for Lync 2013

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