Setting up an Apple ID

I just purchased a Nano for my wife and am trying to set it up. My computer is partitioned (her side my side) and I already have iTunes loaded on my side. I downloaded it to her side with no problem. When I went to set up an iTunes account for her and, in the process, establish an Apple ID, it stated her e-mail address already has an Apple ID and a password. She has never set up an Apple ID and my iTunes account does not include her e-mail address.
How do I correct this or find her password?
Many thanks in advance!
wm

Hi, wgm2.
That's odd.
Perhaps you could try following the instructions on this Apple Support page .

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Setting up an Apple ID

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