Setting up Directory Handlers under Cisco Unity Connection
Good Day All,
I am in the process of setting up directory handlers for Cisco Unity connection.
When I dial the extension for the directory handler ; I hear the default Cisco Unity connection greeting instead of being prompted for the search.
Can anyone shed any light on why this is happening?
Any help is greatly appreciated.
Thanks very much
Regards
Amanda
Hi javalenc,
Of course , that was right. I worked it out in the end.
I was trying to copy the configuration from an older version of CUC and basically added an un-needed call forwarding rule under the Directory Handler. As soon as I removed it; the directory worked normally.
The other thing I learned last weekend was that the order of the routing rules is important.
My directory had the first priority and it was causing people who wanted to leave a voicemail for other users to get the prompts for the directory.
Thanks so much for the help though.
Regards,
Amanda Lalli-Cafini
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HI,
Im having problems with a cisco unity connection and hope someone can help, i have some users that after 2-3 weeks their passwords stop working
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Thanks,Hi Hector,
Maybe you are seeing this bug;
CSCtr43643 Bug Details Bug #5 of 21 | < Previous | Next >
Authentication rule of users doesn't overule system authentication rule
Symptom:Authentication rule of users doesn't overrule system authentication rules.Lets say:
An authentication rule is set where by the password has to expire in 2 days. And one of the user's authentication rule is set to specify "do not expire".
Then also it gives warning of "Password Expiration".
Condition :
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Workaround:
None
Status
Fixed
Severity
3 - moderate
Last Modified
In Last Year
Product
Cisco Unity Connection
Technology
1st Found-In
8.5
Fixed-In
8.5(1)ES58
8.5(1.13033.1)
8.0(3)ES36
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Hi
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I have set up a DN pointing to connection, created a direct routing rule, checked conversation/greetings administrator, created a routing rule in for the DN I created in callmanager.
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Hi all, I dont have subscriber in my test environment but want know what happens with this two scenarios.
Can we add a mailbox in sub when pub is up?
Can you add a mailboxin sub when pub is down?
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Thanks,
UdayHi Uday,
The Cluster in Unity Connection acts differently than a CUCM cluster, so the answers to your question are;
Yes & Yes
How a Cluster Works in Cisco Unity Connection
Revised May 2009
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When the server that stopped functioning is able to resume its normal functions and is activated, it resumes responsibility for handling its share of incoming calls for the cluster.
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About the Publisher Server
The first Cisco Unity Connection server that is configured in the cluster is the publisher server. The Cluster Management page in Cisco Unity Connection Serviceability identifies the publisher server.
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The publisher server cannot be removed from the cluster.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag020.html#wp1063695
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A mensagem foi editada por: Claudio CostaTks Manish, I just perform a restart on the both nodes on my CUC cluster and after that I did can install this upgrade patch.
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HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk -
Cisco Unity Connection 8.6 problem with greeting upload
Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
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Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
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kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named: java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround: http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in: (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan -
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Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate for this session and attempt to save the recording again?
When I choose OK I receive:
Failed to record name
Site: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection-version-70/110950-unity-wav-issues.html#certerr
I visited the above site and tried importing the certificate into both Firefox and IE, but that did not seem to work. I also looked into Cisco Bug ID CSCto92753, but that also did not work. I looked at the Java Console Log and did a search for "access denied":
com.cisco.unity.mediamaster.MMApplet.stop() - Exception while saving preferences: access denied ("java.io.FilePermission" "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties" "read")
I modified my java.policy file to include the below, but I get the same error:
grant codeBase "file:${{java.ext.dirs}}/*" {
permission java.security.AllPermission;
permission java.io.FilePermission "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties", "write";
At this point and I am stuck. Thanks in advance for reading my post and for your assistance.
Cisco Unity Connection version: 8.6.2ES120.24901-120
Windows 7 Enterprise 32-bit
Browsers: Firefox 28.0 and IE 9
Java Version 7 Update 55 (Also tried Java Runtime Environment 1.6.0.39)I ran in to these same symptoms and have been fighting it for a while. I have not ultimately found a solution but I found the following workaround which allowed me to get my greetings uploaded until a better solution can be found. I am posting it here in case it might work for others in a pinch.
Workaround:
Open the mediamaster applet on the appropriate page and choose to open file
browse to and select the greeting you want to upload
BEFORE clicking save, click the play button in the mediamaster (I have mine set to play via phone, I didn't test via computer). The file uploads and plays.
Then click save. For some reason, this seems to have properly uploaded the greeting without any errors.
I hope this is helpful to someone who is running in to this same frustrating error.
Jon -
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Hi Guys,
I am in the process of deploying the Cisco Unity Connect 8.6 on the virtual environment. I was able to configure the smtp configuration smarthost with our exchange server. And the test user is able to receive the voicemail via the phone and the email. My question is, since we are going to outsource our email to Gmail in a couple months. Currently I am using the "Accept and Relay the Message" under Message Action for the User and the "Reply Address as [email protected]". I would like to know if there is a way to configure the smarthost as gmail, if so what will be the smarthost for gmail? Has anyone has this scenrio setup before? Please let me know. Thanks in Advance.
HakachHakach,
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Regards,
Bill -
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Hi Ali,
LicIMAPSubscribersMax
Users with IMAP access to voice messages or with single inbox (single inbox available in Connection 8.5 and later only)
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http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag310.html
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"And if I should fall behind
Wait for me" - Springsteen -
Migrating from Cisco Unity Express to Cisco Unity Connection
Hello,
We are going to migrate from Cisco Unity Express 8.6.6 to Cisco Unity Connection 9.1.2. Therefore, we need to migrate all mailboxes without data lost.
So, the questions are next: is it possible? Which tools we should use and what steps we need to pass?
Thanks,Based on my experience of keeping the data (i.e. voicemails for users) it is really not worth it.
Because all these voicemails will add up the Mailbox Space and user will get unnecessary "mailbox full" warnings even though they may be deleted (it takes around 2 weeks to get rid of the deleted voicemails)
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Hi,
is it possible that a enduser can modify a Cisco Unity Connection schedule?
How to do this if it`s possible?
BR
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if you mean schedules associated with their notification devices and the like, then yes those can be edited via the PCA web interface. -
No AXL Remote or LDAP Servers were found. A Unified Communications Manager and/or LDAP Directory server integration is required to import users.
how to solve it ?Duplicate thread: https://supportforums.cisco.com/discussion/12482366/cisco-unity-connection#comment-10438621
-Terry
Please do not open duplicate threads and close one of these -
Hi
can i have IVR feature with ccm 6.0.1 integrated with cisco unity connection 2.0.1.
And tell me a solution how can i go for IVR with this design.
Thanks.
veera.Yes, you can have a basic IVR with CUC, no one can tell you how to design your CUC, that's up to you and your requirements.
All you need are call handlers, caller input and greetings.
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Hello,
Currently Running:
Cisco Unified Communications Manager 8.6.2
Cisco Unity Connection 8.6.2
Problem:
when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
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upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
I also have the message relaying to my E-mail and I get the same in the subject line.
"Message from Cisco Unity Connection Messaging System (Unknown extension)"
This tends to be a big deal with the Sales team as customers will call and say "Call me back"
But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
Any help will be appreciated.
Thanks
TimFound another post that referenced Cisco Bug ID CSCti37610.
CUC plays message is from Unity Connection Messaging system
Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
Workaround:
Restart the Unity Connection servers
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