Setting up Elements 11 and Elements Premiere (video editor)

I have purchased both Elements 11 and Elements Premiere (Video Editor) When I am very happy with elements 11 but when I installed elements premiere (vedo editor) the install process said it would uninstall elements 11 and now I have no photo editor when I try installing Elements 11 at the end of the install it say shared technology error and rollsback the install. I went to the troubleshooting guide but I have no idea where the Adobe Suport Advisor (ASA) or the main install log. please help me I really need the photoeditor in elements 11.

asa: http://helpx.adobe.com/creative-suite/kb/support-advisor-install-troubleshooting-app.html
if that doesn't help you'll need to check your install logs: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

Similar Messages

Photoshop elements 11 video editor troubleshooting

Trying to edit video taken from nikon D90. Video editor says that the file is not supported or is missing a "codec"
Any advice?

umaniak
Do you have Premiere Elements 11 as well as Photoshop Elements 11?
How are you importing your video into Premiere Elements 11 (assumed Windows)? Add Media/Files and Folders/Project Assets? Or are you moving it from the Elements Organizer into the Premiere Elements 11 Expert workspace? Does the video play back OK on any of your computer players (Premiere Elements not involved)?
Bottom line may very well be a problem with the availability of the MotionJPEG video codec to Premiere Elements.
The 3 remedies that one frequently sees:
a. file conversion
b. download, install of MotionJPEG codec
c. grabbing appropriate codec from a camera utility if the camera has such a utility.
Please review and let us know if you have any further questions.
Thanks.
ATR
Add On...I did not see SG post in your thread until after I had posted this reply. Please respond in to his questions and troubleshooting first.

Premiere Elements 11 video editor crashing

Hello!
We just bought Premiere Elements 11 to make short (less than 5 min) videos for work. The program is frequently crashing while editing (happening on both computers, so I'm thinking it's either how it's been installed or the company firewall maybe). Sometimes we get a good run, but usually it crashes within 20 minutes of starting and then the crashes get more frequent (within a minute of restarting the program).
Any thoughts? It's making for a painstaking and incredibly frustrating experience for me and my colleague. We're on a government server. Plenty of RAM, Windows XP.
Any suggestions would be greatly appreciated. The program isn't standard so it's not officially supported by the IT department, but we do have one super helpful person trying to figure it out, but with no expertise in the program.
Thanks in advance!
Christine

Some pointers that could help...
I have seen Adobe apps work in my office network, and have also seen them not work. PrE does work IF all the folders it accesses have full access permissions. My understanding is that these are the folders it needs FULL access to:
1. My Documents - This should not be in a network. This should be in your local machine and you (the user who is signed in) should have full read-write access to it.
2. Scratchdisk - This is the complete set of folders mentioned in the Edit -> Preferences -> ScratchDisk section
3. User data folder. - This is the set of folders that show up when you do a Start -> Run; type in "%appdata%\Adobe" (without quotes, of course) and hit Enter.
4. ProgramData - This, I figured out by an official response in a related product forum (PsE) some years back, is where you go to when you Type in "%allusersprofile%\Adobe"
I also should have posted my problems in the forum 2 years back, but didn't. But have now have ended up learning this the hard way. There could be other folders as well that I may have missed that the forum veterans can point you to, but these are definitely mandatory. Take the access off of one of these folders and you will start seeing inexplicable behavior.
If these folders are not on network and they have full read-write access, we can safely rule out permissions as a reason for crashes. I am saying all this only because if permissions are a reason, there are no error messages given in the app or even a hint that THAT is the reason. And you being a corporate user, there can be desktop and network rules that IT may have enforced. They mandate ""monitoring" and "discipline". I think they call these "policies" (so you can speak in their language the next time ). You can also check if there is any antivirus or any other software running that blocks access to. or starts analyzing, files as soon as they are created, thereby locking them for use by the very app that created them.
Oh! RAM size does not matter if it is more than 3 GB because the OS will use only so much being 32-bit, which WinXP is mostly.
That said, the answers to questions in the previous post could lead us an entirely different path.
Happy figuring-out!

Can't start Adobe Premiere Elements 13 video editor.

It says: "Adobe Premiere Elements 13 has stopped working" without additional details. It doesn't close, it is not frozen, but it does not work.
I tried Adobe Premiere Elements 12 (trial version) which had no problem at all on my PC. I'm using the 64 bit version on Windows 7. I've tried to re-start the pc, to uninstall PRE 12, but this does not work. I have access to the Organizer though. Has anyone manages to get PRE 13 installed?

chti_gaby
Thanks for your follow ups.
Let us focus on Premiere Elements 13 Windows 7 64 bit computer.
Let go through the usual drill questions...
a. Does problem exist with and without the antivirus and firewall(s) disabled? Is your antivirus program McAfee?
b. Are you running the program from a User Account with Administrative Privileges and have also selected and applied Run
As Administrator to the desktop icon of the program?
c. Do you have the latest version of QuickTime installed on your computer.
d. Can you open the program using the Adobe Premiere Elements.exe file instead of the Adobe Premiere Elements 13.exe?
See Local Disk C\Program Files\Adobe\Adobe Premiere Elements 13\
Please consider
a. Go to Control Panel/Programs and assure that Adobe Premiere Elements 12 and 13 are not showing as installed programs.
If they are, uninstall.
b. Do a free ccleaner run through (regular and registry parts) to get rid of any leftovers from incomplete installs or uninstalls.
https://www.piriform.com/ccleaner/download
c. Reinstall Premiere Elements 13 with antivirus and firewall(s) disabled.
The following is what was helpful for me when I ran into problems with Photoshop Elements 12 and Premiere Elements 12 installs.
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
Depending on how the troubleshooting is progressing, you may want to consider exploring these possibilities.
We could get into video card/graphics card, etc, but your comments on your initial experience with the Premiere Elements 12 tryout
make me hesitate on exploring that aspect of the troubleshooting now.
Please review the above and then we can decide on the next course of action.
Contacting Adobe via its Adobe Chat is a possibility since you have a purchased version of the current version (13), but let us see
what we can do.
Thanks.
ATR

.mov file in Adobe Premere Elements 13 Video Editor

Colors keep changing, black to white and to all odd colors of the rainbow.

jeffreys
On what computer operating system is your Premiere Elements 13 running?
And what is the brand/model/settings of the camera that recorded the .mov file?
Please go to Publish+Share/Computer/QuickTime and tell us if you see QuickTIme presets there.
I am suspecting that none of the above is at the core of your issue and I want to explore that.
Open a new project. Go to Edit Menu/Preferences/General and make sure that there is a check mark
next to the option "Show all do not show again messages".
Then, import your .mov file into the program. When it gets to the Timeline, do you get a pop up message - Videomerge or other?
Whatever the message, first place a check mark next to Do No Show Again and then click No.
Please let us know if that worked for you in this mini test run. If it did, I will tell you how to fix the issue in the original project.
Thanks.
ATR

I imported a video I make in another program and I played it back in the video editor and I like the pan and zoom that was added by the program how do I save a copy with the effect of Premiere elements 12

I imported a video I make in movie maker program and I played it back in the premiere video editor and I like the pan and zoom that was added by the program how do I save a copy with the effect of Premiere elements 12
all I did was played it back how do I save that and make a new version of the video beacause when I save a copy the effect look I was trying to save was not there.
Rodney
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[This is an open forum, not Adobe support, please do not post personal information]
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silkman1
I would be glad for the opportunity to customize a Premiere Elements 12 answer to your Premiere Elements 12 issue.
But, I want to make sure that we are together on the details. This is my understanding of what you have written. Please review and let me
know if I am misinterpreting anything that you have written.
You have a video created in Windows Movie Maker.
How did you output the video from Windows Movie Maker...wmv or mp4, what was the frame size and frame rate of that export?
Next you import that video into Premiere Elements 12 (can we assume that this is on Windows 7, 8, or 8.1 64 bit?)
From what you wrote, you have applied a pan and zoom effect to your video in Premiere Elements.
Now you go to export the Premiere Elements 12 Timeline content with your video with the pan and zoom applied.
But, the pan and zoom effect is not seen in playback of the export.
Is all of the above correct so far?
If so....we are going to need some more details from you...
a. What is the project preset that you or the project are setting to match the properties of the video coming from Movie maker? See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Rate, and Pixel Aspect Ratio even if the fields look grayed out.
b. Are you applying the pan and zoom effect with the Pan and Zoom Tool, fx Effects Presets, or keyframing the Scale (for Zoom) and
Position (for Pan) in the Motion Panel expanded?
c. What are you selecting as your export in Publish+Share/. Please give details...are you using default settings or customizing the export
setting under the Advanced Button/Video Tab and Audio Tab of the preset selected?
I am suspecting some sort of mismatch of your project settings or some problems with working with the Pan and Zoom tool. I need
your answers to help me help you. If I have written anything that you do not understand, please let me know. I will re-write if necessary
so that we are in sync to resolve the issue.
Thanks.
ATR

New Arch kernel won't launch OpenShot video editor [SOLVED]

I just re-installed Arch the other day and now OpenShot Video Editor won't startup.
[wordstrings@DTR-Arch-Linux ~]$ openshot
------------------------- ERROR 1 ------------------------------
Failed to import 'from openshot import main'
Error Message: cannot import name main
(process:24968): Gtk-WARNING **: Locale not supported by C library.
Using the fallback 'C' locale.
OpenShot (version 1.4.4~alpha1)
Process no longer exists: 24908. Creating new pid lock file.
------------------------- ERROR 2 ------------------------------
Failed to import 'from openshot.openshot import main'
Error Message: unsupported locale setting
OpenShot has failed to import some of the Python files or libraries
required for our application to run. Here are some trouble shooting
tips:
Tip 1) Check if MLT can be successfully imported in Python. Run the
following commands, and see if any errors are displayed. If you get
an error, you need to investigate the correct way to install MLT.
NOTE: Do not type the $ or >> characters in the examples below.
$ python
>> import mlt
>> mlt.Factory().init()
Tip 2) If MLT is working from the first example, then the next tip is
to look at the above error messages very closely, and google for more
help. It's likely the problem is already reported, and maybe there is
a simple work-around. Also, you can search for bugs or report a new
bug at https://bugs.launchpad.net/openshot. Good luck!
Command running python:
[wordstrings@DTR-Arch-Linux ~]$ python
Python 3.3.3 (default, Nov 26 2013, 13:47:45)
[GCC 4.8.2] on linux
Type "help", "copyright", "credits" or "license" for more information.
>>> import mlt
Traceback (most recent call last):
File "<stdin>", line 1, in <module>
ImportError: No module named 'mlt'
>>> mlt.Factory().init()
Traceback (most recent call last):
File "<stdin>", line 1, in <module>
NameError: name 'mlt' is not defined
So;
[wordstrings@DTR-Arch-Linux ~]$ pacman -Ss mlt
community/mlt 0.9.0-5 [installed]
An open source multimedia framework
Also;
[wordstrings@DTR-Arch-Linux ~]$ export PYTHONPATH=$PYTHONPATH:/usr/lib/python2.7/site-packages
[wordstrings@DTR-Arch-Linux ~]$ echo $PYTHONPATH
:/usr/lib/python2.7/site-packages
I'v read & done everything I can find on Google and in Arch bbs about this. I even installed all the other video editors I could find and none of them work.
Last edited by customscrollbar (2014-01-03 16:53:02)

I downloaded the openshot tarball off their website (openshot.com) and checked/installed the list of dependencies that came with it in the README file, (this)
OpenShot Video Editor is programmed in Python, and thus does not need
to be compiled to run. However, be sure you have the following
dependencies in order to run OpenShot successfully:
1) Python 2.5+ (http://www.python.org)
2) GTK & pyGTK (http://www.pygtk.org)
3) GooCanvas & Python bindings (http://live.gnome.org/GooCanvas)
4) MLT Framework (http://www.mltframework.org)
5) Sox audio library
6) Frei0r video effect library
7) FFmpeg
Afterwards, I cd into the openshot directory, to run this command:
$ sudo python setup.py install
which triggers the setup.py file in it, but the shell gave me this error output
[wordstrings@DTR-Arch-Linux openshot-1.4.3]$ sudo python setup.py install
[sudo] password for wordstrings:
File "setup.py", line 23
print "Execution path: %s" % os.path.abspath(__file__)
^
SyntaxError: invalid syntax
Is there anyway I can alter line 23 in setup.py so the install command will work?
Last edited by customscrollbar (2014-01-03 01:40:18)

I downloaded and installed Photoshop Elements & Premiere Elements. I then launched Photoshop Elements Organizer and imported approx. 28,000 photos (including some videos). A window opened indicating that many of the photos had tags, and asking if I want

I downloaded and installed Photoshop Elements & Premiere Elements. I then launched Photoshop Elements Organizer and imported approx. 28,000 photos (including some videos). A window opened indicating that many of the photos had tags, and asking if I wanted to add the tags. I said yes, and the process began. When it reached 60% a window opened indicating that "Elements 13 Organizer has stopped working", with the only option being to "Close program."
I've since tried to open organizer several times, but it goes immediately to "Elements 13 Organizer has stopped working". I was able to open Editor, and tried opening Organizer from Editor, but encountered the same problem.
FYI, I have an open case (#0214505556), but have not received the help I need.

This issue is with respect to Elements 13.

I am using elements & premiere 12 on my PC using windows 7. My problem is that photos in portrait view in slideshow are OK but when I move the slideshow to premiere to edit included video the portrait photos turn side-on and stretch when still in portrai

I am using elements & premiere 12 on my PC using windows 7. My problem is that photos in portrait view in slideshow are OK but when I move the slideshow to premiere to edit included video the portrait photos turn side-on and stretch when still in portrait view. Is there any way to prevent this from happening? Any comments would be appreciated.

Bruce369
What is the Output option that you are selecting for the transfer of the Elements Organizer 12/12.1 slideshow to Premiere Elements 12/12.1 Editor?
If you are using Edit with Premiere Elements output option, are you using the Premiere Elements command to break apart the Elements Organizer slideshow and then applying rotation to the portrait files? Or, it is this more than just a photo rotation matter?
More on this in the morning.
Please review and consider.
Thank you.
ATR

Background Task on Adobe Photoshop Elements and Adobe Premiere Elements Organizer "hangs"

I recently upgraded my software from Elements 10 to Elements 12 and had a bit of trouble. Apparently both 10 and 12 have a way of launching an executable in the background which tends to get "stuck" on my system. I believe the problem may be related to the network configuration and software mix I live with, but I need to confirm my suspecions and find a way to control the problem. Here is what I know... I have always experienced a lot of problems using Elements with my NAS device which is a 1TB usb 2.0 connected disk system attached to my Linksys E3000 Router. When I got the router, the BIOS software did not correctly support NTFS file systems, but subsequent updates eventually made this possible if you formatted the removable drive on a system in NTFS, you could then hang it on the router and "see" the contents, serve them via Windows Media Player, or iTunes, etc., etc. from a computer atteched to the network, or via wirless directly off the router. I archived all my photos out on this file system and have successfully indexed it for use with Adobe Photoshop Elements and Adobe Premiere Elements Organizer, but... When I went to install Elements 12 software I tried to install it without first removing Elements 10, and on a system which had run Elements 10 since the last full reoboot. During the install of 12 under "shared services install" the installation process "Hung" on a background task with a name like "AdobeElementsAnalyzer.exe" which only shows up in Windows 7 task manager as a running process, not as a full program, but because the file was locked by the system, the install hung. I eventually figured out that I needed to start the install of Elements 12 software immediately after having rebooted so that this program was not present in the background, and succeeded in completing an install of Elements 12 on my Windows 7 X64 system. This system required a "special" software download for Premiere Elements, but not for Photoshop Elements which is only apparently avaliable under 32bit emulation mode. I finally got the "shared components" portion of the X64 Premiere Elements to complete an install, and then set about verifying the onversion/upgrade of the indexes to my photos and video stored out on the NAS. The same rogue task which prevented me from doing the install showed up agian, taking all the system resources away from my dual processor Intel chip and refusing to let go. I was forced to terminate it from the task manager. I strongly suspect that my "issues" are in part due to the extrordinary network latency imposed by the drive connection I'm using to index my photos and videos, and I'm looking for a better approach to using the editors against my master catalog of files, as well as figruing out just what I need to do to insure that all the files I have stored on the drive are accessible by the organizer when I need to pull a copy to work on.
A complication is that I have two "legacy" Windows XP systems on my network, a reasonably fast Windows Vista Business desktop, and the Windows 7 X64 processor system which is the most powerful system I have. The Windows file security enhancements to NTFS changed from XP, to Vista, to Windows 7, so files which get saved to the NAS disk inherit a variety of different levels of security under windows. I have occasionally gone to one of my old XP boxes and "wiped" the security settings by resetting everything via Windows XP. Because the NAS is so slow, this process can take several hours and must not be interrupted by attempts to do anything affecting the NAS by any of my other networked computers. To avoid problems with my photo archive, it makes sense to me to do all my editing on copies which have been extracted from the NAS archive and stored on the C: drive (boot drive) of my Win X64 system.
What I seriously need to know is this: When/If I define a "watched" portion of my file system, rather than taking the time to manually import every little change to my photo archives, can I expect the Photoshop Elements Organizer to work properly as long as everything stored on the NAS is stored via the same system which runs Elements with the same active "user" in control so that all the windows 7 file security settings putting stuff on the mapped NAS drive remain properly secured under Win 7 X64? Frankly I don't care if the files appear "read only" to every other system and identity on my network, but I do need to be able to "see" them. I have been able to view slide shows and movies stored on the NAS via both my networked iPad, my Apple TV, and using Samsung's funky android and Windows compatible software. Frankly, I doubt that Microsoft or Apple has full understanding and control of the environment where there is no host "server" other than the eprom based stuff my Linksys E3000 loads to emulate early Windows Media Management architecture, but I mange to get it to work as long as I don't try anything sophisticated with the file permissions. As a fall back, can I expect individual "imported" bits out on the NAS to remain stable if indexed and used only by the Elements Organizer running on my Win 7 X64 system?
I am seriously considering converting an old WinXP desktop into a UNIX box which could be configured as a "Server" for everything stored on the NAS and be done with my problems in return for the power required to run the server all the time so stuff is there when I need it. Any recommendations?
Message was edited by: [email protected]

Adobe hasn't said whether it officially supports PSE 7 on Windows 7. But reports are starting to trickle in that PSE 7 works fine on Windows 7 for most people, though a couple people have reported crashes. My PSE 7 seems to work fine, though I primarily use PSE 8 now. This is all very preliminary, and we'll learn more as more people post here.

Problem loading and playing samsung videos in elements

Samsung videos will not play in elements

hibernian
No enough information to help you. Answers will be in the details.
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. What Samsung device is recording your videos that you want to edit in Premiere Elements?
3. What are the properties of those videos, including video and audio compression, frame size, frame rate, variable frame rate, interlaced or progressive, file extension, and pixel aspect ratio?
4. What are you or the program setting as the project preset to match the properties of your source media?
5. Are you getting any error messages associated with "problem loading and playing samsung videos in elements"?
6. Is there a problem loading and playing both video and audio or just video or just audio?
Let us start here and then we can plan troubleshooting strategy.
Thank you.
ATR

Premiere Elements 12 crashes during video editor launch

I have tried installing this as a trial and as a licensed version, both from a DVD and from the desktop. I get the following crash during startup of the video editor:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 12.0.0.0
Application Timestamp: 523cd4d5
Fault Module Name: dvacore.dll
Fault Module Version: 11.0.0.0
Fault Module Timestamp: 523cc5bf
Exception Code: c00000fd
Exception Offset: 00000000000698b6
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: fac2
Additional Information 2: fac2a5e0455ddc953003a7d6737e6f56
Additional Information 3: 849e
Additional Information 4: 849e9f8e49e92f5a6249cde48a76ced7
I have done the following to try to fix this issue:
Uninstalled and reinstalled Premiere Elements as noted above, along with deleting existing files.
Uninstalled/reinstalled Quicktime.
Updated all Windows Drivers.
Updated Video and Sound drivers.
Disk Cleanup
Disk Defragmenter

SDLeMire
Have you made any attempt to contact Adobe via its Adobe Chat to try to resolve this issue? To do so, please click on the following link
Contact Customer Care
set for
Premiere Elements
Adobe ID and Signing In
Adobe ID, sign in, and account help
Chat Panel
at this moment there is an active Chat Panel at the end of the path. If the web page set does not hold, then you will have to navigate to Chat Panel using the above titles as guides. Adobe Chat might offer you the opportunity for remote control of your computer for troubleshooting whereas we cannot at this user to user level. The above does not prohibit you from troubleshooting here as well.
Please try the SLCache renaming as detailed in the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
The error profile with dvacore.dll has been frequently seen in these forums for many versions of Premiere Elements.
Fixes have included creating a new User Account with Administrative Privileges and installing and running Premiere Elements in it.
In another instance the problem was reported to be due to share with a file server. And, so on.
Please review the above and then we can decide what next.
Thank you.
ATR

I have just upgraded from Elements/Premiere elements 11 to version 12. I am running on a PC with Windows 7. When I try to run video from the existing catalogue or video newly imported I get a window stating "....system does not have the required compresso

I have just upgraded from Elements/Premiere elements 11 to version 12. I am running on a PC with Windows 7. When I try to run video from the existing catalogue or video newly imported I get a window stating "....system does not have the required compressor/decompressor (codec) installed" Where has it gone? Where do I get a new one? I am getting REALLY REALLY fed up with trying to find an answer!!!!!!!!

Try to disable hardware acceleration in Firefox.
*Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

How do I update Adobe Photoshop Elements 9 and Adobe Premiere Elements 9 on a new computer?

I have previously used both Adobe Photoshop elements 9 and Adobe Premiere elements 9 on my old computer with Windows XP operating system without problems. Now I have a new computer with Windows 7 Home Premium 64bit operating system. I have installed both programs but when I try to update them I get a message saying "The update server is not responding. The server might be offline temporarily or the internet or firewall setting may be incorrect. Please try again later." I have tried numerous times with the same result. I have tried uninstalling both programs and re-installing but still get the same message. What do I have to do to be able to update these programs so I can get on and use them? The information with the programs says they both work on both Windows XP and 7.

Hi Jaclyn2,
Please follow the steps mentioned in the kb: http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html .
Regards,
Romit Sinha

Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338] (while launching video editor)

Getting an error while launching Video Editor (either New project or Existing project). However i can launch "Organizer" with no issue.
windows 7 -64bit Core i7
Premiere elements has encountered an error. [..\..\Src\Core\Preferences.cpp-338]
then
-Runtime Error! Program C:\Program Files|A... This application has requested the Runtime to terminate it in an unusual way. Please contact the applications suport team for more information.
then
-Adobe Premiere Elements 11 has stopped working A problem caused the program to stop working correctly, please close the program.

School Board
Thanks for the replies.
I was almost sure the uninstall, ccleaner, reinstall would resolve the problem. But, onward....
Are you working from a school or company network or from an individual home computer?
From your ID and some comments, I think school network.
I suspect the issue is more than resetting the preferences, but let us give that a try to rule it out (or in).
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then
you delete the whole 11.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working
with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the complete path cited.
Is the Owner designation in the above path named correctly?
Also, look at disabling the SLCache Folder if you find one as described for 12 in the following
ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
To be continued....
ATR

Setting up Elements 11 and Elements Premiere (video editor)

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