Setting up email accounts for virtual domains....

Hello,
I am bringing my email hosting in-house and am having problems getting it to work. I follow the documentation as best I can and am ending up with the inability to log into the account with my email client.
I can send emails the the account without any bounce back, and my email client (Apple Mail) can find the server, but my login is failing.
I can also ping the domain and it is resolving to the correct IP.
I've :
- enabled virtual domains
- added the domain
- added a user with the a shortname of [email protected]
- given the user access to the mail service in server admin.
My client is setup as:
username: [email protected]
passwork: ****
incoming server: mail.virtualdomain.com
My hunch is that I am not correctly setting up the user and/or their permissions.
Any help would be appreciated.
cheers,
jr

Thanks for the pointer.
the mailaccess.log is empty and the ApplePassword* has no references to mail access attempts.
Although I am not sure what needs to be fixed, it does seem to indicate that the server isn't responding to login attempts.
The mail client is Apple mail.
In addition, the test messages I sent did actually get bounced back, it just tool several hours.
The additional test that I ran was turning off the mail services from the server preferences. This resulted in the client not being able to find the server at all.
So, it's not completely messed up, but appears to be misconfigured.
cheers,
jr

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Hi and Welcome to the Community!
It's a pity that all we have to go on is "but I couldn't"...error messages and step by step of what you try and what happens can be much more helpful in diagnosis. But, from what you describe, it sounds like you don't have an adequate BB-level data plan from your mobile service provider...so I recommend you ring them up (vodafone, according to your profile entry here) to sort this out.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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