Setting up email server address- can't get the / key to work!

Hi!
I have a Blackberry 8900 Curve that I have been given today as a work phone.
I have followed the instructions to set up my work email on there. When promted to enter the work email server address, I can't seem to use the slash / symbol which is above the G key on the keyboard. I have Used the Alt key then pressed G, but all I get is a G!
I have looked under the symbols menu and that has not worked. Also, I have noticed that it will only let me input certain symbols at this point, so perhaps this has been locked somehow?
If it helps, at the top right of the screen is a small box containing '123' when I enter the section to enter the address. Perhaps I have some kind of lock on? But this goes away when i go to other fields in the setup wizard.
Hope this makes sense! Any help would be fab, as this is a phone used by an old colleague and I do not have the manual!! The IT support team are being as helpful as ever................!
Thanks in advance!

On the BlackBerry smartphone in the Enterprise Activation screen, the
BlackBerry smartphone user types the email address and activation
password.
You shouldn't be entering a server address.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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