Setting Up HP Officejet J4550

Hello,
I have downloaded the drivers for my brand new HP Officejet J4550 printer from hp.com. When I go to set up my printer, my computer is unable to find my new printer and I'm instructed to go to the hp.com website to download the appropriate drivers. Of course, I've already performed this step, not once, not twice but three times.
All to no avail.
I would love to be able to use all the functions such as scanning and faxing, that are available on this printer.
Does anybody know how to get around this glitch on my brand new "All-in-One" printer, so that I don't (AGAIN!) get stuck with a machine that can only print and copy?

Hi, and thank you for your reply.
Yes, I have installed the downloaded software and checked for updates. I get stuck at the setup phase. That's when the computer can't seem to find my new printer and I'm then instructed to go onto HP's website and download the necessary drivers - which of course, I've already done.
Arnel N.

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Hi jspin3,
I'd like to help. For now, I would hold off on the uninstall and reinstall. Can you answer some questions?
Is the printer connected by USB, Ethernet or wireless?
Do you get any error messages?
Does a blank page come out or do no pages come out when you try to print from the computer?
If you put a document face down on the scanner glass, are you able to make a photocopy?
Can you estimate the ink levels, in percent full for each cartridge, by looking at the printer ink gauge? Click Here
If you print a Self Test Report, do all of the colors print?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
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how to download repair of "missing WIA" for officejet J4550 All in one printer

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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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And...Click Accept as Solution when my Answer provides a Fix or Workaround!
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