Setting up new user - user does not get the welcome email

I have seen other people having this issue, but have not seen that there is/was a resolution.
Has anybody found the answer?
I set my new tech up in SW, it is supposed to send him an email so he can set his pw up and be able to start working.....that doesn't happen. We have tried to disable the account and re-set it up, we have resent the email multiple times, all nothing.
HELP PLEASE.
Jeff
This topic first appeared in the Spiceworks Community

You can’t. An alias is just a different e-mail address for the same mail account. If you don’t want that user to have access to your mail account, then you must set up a separate mail account for him/her, not an alias associated with your mail account...

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