Setting up non-BT email accounts with Infinity

Help! I didn't think I was a Luddite but I'm starting to doubt myself.
I am having problems setting up my non-BT POP email accounts on both our Mac and PC. I have entered 'mail.btinternet.com' (and user/password) in the outgoing SMTP, sucessfully verified accounts (after receiving error 553 on PC but not Mac), spoken to technical 'help' (who didn't, and pointed me back to our ISP). All to no avail. Up until 2 hours ago, these accounts were working with O2.
Can anyone please help me with where I am going wrong?
Kind regards, Andrew

Androidonline wrote:
Help! I didn't think I was a Luddite but I'm starting to doubt myself.
I am having problems setting up my non-BT POP email accounts on both our Mac and PC. I have entered 'mail.btinternet.com' (and user/password) in the outgoing SMTP, sucessfully verified accounts (after receiving error 553 on PC but not Mac), spoken to technical 'help' (who didn't, and pointed me back to our ISP). All to no avail. Up until 2 hours ago, these accounts were working with O2.
Can anyone please help me with where I am going wrong?
Kind regards, Andrew
Hi Andrew
Can I assume that you're receiving emails ok ?
Are you getting any specific error messages on sending emails ? What mail client are you using in the PC (e.g. Thunderbird, Outlook etc).
The BT verify instructions have missing bits for mail client programs. Take a look at my shortcuts, option 0e (actually written well before the BT version) and see if there is anything that you may need to do extra.
One of the main items is putting the btinternet email address in the smtp settings.
The helpdesk, as you have found out, are frankly particularly useless with regard to this "stuff".
If you get stuck, drop a reply back or email me via my shortcuts page.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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christinalausevic wrote:
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Setting up non-BT email accounts with Infinity

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