Setting up personal email on BB6 OS

I've just installed Blackberry 6 on my 9300, and have attempted to re-setup my personal email on it. According to the various videos and advice, I should see an "Internet Mail Account" option (in addition to the Enterprise Account) when going into the email setup, but I don't - all I see is what appears to be the enterprise account setup. It asks for my email address and activation password, and if I put in my personal email address and password in there, it doesn't work. Am I doing something wrong?

Hi there,
You may need to resend your BIS service books to see that option.  I would suggest contacting your carrier to ask them to resend the service books for you, or you can try accessing your carrier's BlackBerry BIS site via your computer to do this yourself (if you have an account set up).  You can find your carrier's site here (if you are located in the US/Canada): http://us.blackberry.com/support/blackberry101/setup.jsp#tab_tab_email
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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