Setting up USRobotics USB Fax Modem with 10.8.2

I had an Apple USB Modem that worked fine for years until Mountain Lion
Now, I've purchased a USRobotics USR5637 to replace it.
I installed the fax modem exactly as the Apple device had been installed, but I can't get it to work.
I set up System Preferences/Network for the USB Modem enterring the phone number of my dedicated fax line, click connect . . . the system apparently tries to dial out to its own phone number and (of course) gets a busy signal.
Any suggestions how to set up the USR modem to get it to connect?
With thanks,
Janet

Solution found!
The problem was so simple . . . and so obtuse: my old Apple fax modem refused to work when connected directly to my iMac and would function only from the USB Hub
The new USR Fax modem refuses to work when connected to the USB Hub and functions only when connected directly to my iMac.
But
even though I'd tried both connection options when first installing the USR fax modem I failed to reset the preferences from External USB modem to regular USB modem. Once I made the switch, all was well.
Wow, that was a tricky one!

Similar Messages

Can't get usb fax modem to work

I have one of those small white apple phone/fax usb connectors, and I am trying to send a fax of a word doc but I can't get the process to work.
It reports that there is no dial tone yet it is connected correctly from the computer to my phone line.
I recall being able to do this a couple of years ago, but now I can't figure it out.
Could there be a compatibility problem with the OS?
I used it before with Tiger and now I am on Snow Leopard.
Is there some setup that I need to do before using it?
When I plug it in, it reports that there is a new network interface detected called external modem and it needs to be set up in network preferences.
In the setup, it asks for a phone number an account name and a password, but which account is it referring to? My computer, my ISP, my network router?
It then disconnects and reports that there is no dial tone and to try connecting the phone line again, but it is connected and is working.
Thanks for any advice

Thanks.
It does appear correctly, and everything seems ok, but it doesn't work.
I've been reading around, and apparently the apple usb fax modem doesn't work with digital phone lines.
The last time I used it, in 2007-08, we had an analogue phone line but now we have a digital line as part of the Virgin media phone, cable and broadband service.
Unless someone has had positive results getting it to connect to a digital phone line, I have to conclude, sadly, that it is now obsolete hardware.
I can't even find a comparable item on the apple store website anymore, so they must know that it doesn't work with digital phone lines and stopped selling it.

Controlling a USB Fax modem

Is it possible to control the speed at which the Apple USB Fax modem runs? I have just set up my new iMac to receive faxes and sometimes I receive only part of the page. I am using PageSender software which previously worked very well for me. The problem I now have is similar to a problem I had years ago running FAXStf Pro. I solved the problem by turning down the receive speed. There does not seem to be any similar way to adjust the speed at which the modem operates.

PageSender has sent me a new initialization string which is supposed to force my modem to run at 9600 baud when receiving a fax.

Apple USB Fax-modem failure

I have an Apple USB fax-modem to be used only to send and recieve faxes. The modem had worked proberly since installation several months ago.
Suddenly it returns the message "waiting for the modem to be avaible" (translated from danish) in the "External modem" print queue window. Or sometimes another message something like "preparing the message for sending...". In the Print & Fax list the modem is registered as "ready".
The modem works proberly on another computer. The computer has had a P- and NV-Ram reset and the cache files has been removed using Onyx. And the modem has been removed on the network list just to make sure, that it can't be used by another part of the system.

This solution is a "workaround" and will not affect in any problems, like I saw that they will happen after:
1.) Removing and changing "IOSerialFamily.kext" : ("The system extension '/System/Library/Extensions/IOSerialFamily.kext' was installed improperly and cannot be used....")
2.) or go back to OS 10.5.5... (latest security-updates not included)
Go to your System-Prefs -> Printing and Faxing
chose the Fax-Modem -> Options
1.) to receive faxes: choose "receive faxes on this computer"
2.) to send faxes: choose not to "receive faxes on this computer",
plug your modem out, wait 5 seconds and plug it in.
Now you can send faxes, but not receive,
before you choose "receive faxes on this computer" again.
To send, you have to start with 2.) again...
It's strange for a mac, but better than 10.5.5 or a corrupted system...
APPLE-STUFF: HERE AGAIN: FIX THAT FAX-PROBLEM FOR 10.5.8 QUICK PLEASE - IT'S IMPORTANT!!!
trollius

I just set up the airport wireless modem - with a comcast internet router - all wireless device connect seemlessly (3 Iphones, Mac Air, and a Sony Laptop) but my IPAD 1 no longer connects. It tries to but never connects. I have reset it and have utility

I just set up the airport wireless modem - with a comcast internet router - all wireless device connect seemlessly (3 Iphones, Mac Air, and a Sony Laptop) but my IPAD 1 no longer connects. It tries to but never connects. I have reset it and have airprot utility app downloaded on my IPAD - it shows the modem and the internet no connected?

Do you mean an Airport Extreme Base Station connected to a Comcast Modem?

Apple USB Fax Modem

To whom it shall concern:
I have to say that I recently purchased the Apple USB Fax Modem from an unsuspecting Apple Store, and plugged it into an iMac running Leopard. The Fax Modem worked in the absence of any appreciable problems, pronouncing full functionality most auspiciously!
I had to install zero drivers, nor effectuate the appointment of any difficult configuration.
The only "issue" that one might wish to be cognizant of that I experienced, turned out to be an ID10T error. I entered the entirety of the fax number into the "dialing prefix" box below the entry to key in the intended recipients name, not realizing MacOS was attempting to draw the number from an Address Book entry, in the instant case, absent from the Address Book.
Remediation of the issue dictated that I enter the name and fax number into Address Book, and then subsequently attempted to reassert the transmission of my telecopy, only to then experience 100% success!
This product truly seems to exude excellence in design and function in terms categorically not uncertain.
Stuart

Just a thought, isn't it the _fax capability_ in system prefs that you are praising and not specifically the Apple Modem itself?
I do agree though, faxing works like a charm once you figure out how to do it.
Mrs H

How I set up an RS232 serial fax modem with Snow Leopard

A few times each year I need to send a fax. I don't have a fax machine.
My Macbook Pro does not have a phone input or built in modem but I have an old RS232 serial fax modem in perfect working order.
I purchased a Pluggable PL2303 USB to RS232 adapter.
Here is how to install a serial fax modem on a Mac running Snow Leopard using this adapter.
1. With the adapter disconnected, Install the Prolific driver for Snow Leopard found at http://plugable.com/drivers/prolific/
2. Plug the adapter into a USB port. You should get a window recognizing it and asking to set it up.
3. If you're not there, go to System Preferences and click on Network. In Network, click on "USB Serial Controller D". You will get a configuration section.
4. In the drop-down under configuration, click on "Add configuration". Name this configuration what you like. I named mine "fax modem".
5. Click on the "Advanced" button near the bottom of the configuration section. You will get a window with 5 tabs, labeled "Modem", "DNS", "WINS", "Proxies", and "PPP". Click on "Modem".
6. Fill in the modem fields "Vendor", "Model" and "Dial Mode" using the field drop downs. I found my Vendor, Zoom, in the drop down list but my model (56K faxmodem) was not in the Model drop down so I guessed and picked "Universal 115K".
I left the defaults - Dial Mode to "Wait for dial tone before dialing", Dialing to Tone and Sound to On, and "Enable error correction and compression in modem" checked.
Click OK. Click Apply. Close System Preferences.
7. Adding the fax to Printers and Faxes in System Preferences cannot be done the usual way, by clicking the + sign. Instead, the fax printer will be installed using the CUPS administrative tools as follows:
Open a browser and type "http://localhost:631/" (without the quotes) into the browser's address field.
This should bring up the CUPS (Common Unix Printing System) page.
8. Click on the "Administration" tab. Under "Printers", click on "Add Printer" and log in to CUPS as your system administrator.
You will get the "Add Printer" screen.
9. Under "Local Printers" select "Fax". Then click "Continue". You will get the URI screen with the word "fax" in the "Connection" field. Fill in the field so it looks like this:
fax://dev/cu.usbserial
Then click "Continue". You will get the name, description and location screen.
10. Fill in the fields as indicated. For name, I used "faxprinter". For Description, I entered "fax modem". For Location I entered "Serial Port". I left "Share this Printer" unchecked. When done, Click Continue. You will get the PPD screen.
11. Ignore the "Make" field. Next to "Or Provide a PPD File", click on "Choose File".
Navigate to boot disk (usually Macintosh HD)/ System / Library / Frameworks / ApplicationServices.framework / Versions / A / Frameworks / PrintCore.framework / Versions / A / Resources / and choose the file "Fax.ppd".
12. Click "Add Printer" and you are done.

Thanks for your detailled description of the faxmodem installation!
I've tried this with Mac OS X v10.8 Mountain Lion and it works fine.
I've to type "cupsctl WebInterface=yes" in terminal to see the interface.
Does anybody know, if send faxes are saved somewhere?

Set up an internet fax service with an iBook G4 for $12

NOTE: There are plenty of online resources for configuring the elements discussed below. I don't want to write a book so I'll let you look these up for whatever providers and devices you ultimately use.
For what it is worth, here is my recent experience with my wife's trusty old iBookG4 which keeps on giving. For years now it has been a living room music hub, but once a year or so it gets used to send out a fax as all the newer machines lack the modem.
Recently I wanted to set up a permanent fax line, but expecting it to not get used much didn't want to invest much. I now have a permenant fax line with internet access for $12.
The $12 is just the annual cost of a DID number from a voip provider as I already had the necessary bits in use for other purposes, i.e.:
an iBookG4 (or other older model that can run OS X and has an internal fax modem)
a Linksys PAP2T ATA device (this is a fax compatible device which converts voip digital signals to analog for older phone systems. The PAP2T has two telephone line ports.)
STEP 1
Get yourself a phone number from a solid voip provider (one you can configue online). Set the audio codec to be only whatever your ATA device expects for fax compatibility. For the PAP2T this is G.711. I used voip.ms for the provider, there are others. The business line option is $0.99/month plus whatever time your faxes take -- which I don't expect to be much at $.01/minute. (You may notice that the voip rates are insanely low, this is because services like AT&T and even MagicJack make their money by simplyfing the process which can look intimidating, but in truth almost all default settings will work.) Check online for your service providers required settings. Most will have device configuration samples.
The essence here is to set up a voip service through an ATA to your iBook. (You don't have to do a voip line, you can go ahead and pay the regular phone company dedicated line rate if you wish. This is the saving money part, not internet functionality.)
STEP 2
Get Dropbox onto your iBook and your iPhone, iPad or whatever. Install a VNC app onto your iPhone so you can use the Apple Remote Desktop. The free Mocha VNC Lite app worked fine for me.
STEP 3
Go to Print&Fax preferences and click on the + button to create a fax printer as you did in the old days, but this time go Receive Options, turn on Receive faxes on this computer and set Answer to 1 so it responds immediately and Save to: to a Dropbox folder of your choice. (Since my iBook is always plugged in I disabled computer sleep as well in Energy Saver as it also needs to be readily availble to serve music.)
STEP 4
Go to Sharing preferences and enable Remore Management. For security I set access to a single dedicated user. Your needs may vary.
STEP 5
Make sure your Firewall will pass through VNC or typically port 5900. You have to see what your system requires to enable VNC and Apple Remote Desktop. Also, go into Network preferences, Advanced, and set a DHCP with manual address to ensure your firewall pass through always hits the right machine.
STEP 6 - Testing
- Go online to your voip provider and ensure your DID has registered.
- Create .txt or PDF on whatever machine and copy it to your Dropbox folder.
- Go to the HP fax test page and follow their instructions to send them a fax and have an automatic fax back.
- Head off to Starbucks or local wifi spot (you might want to use Hotspot sheild or other encryption). Call up VNC, go into Preview or whatever app and print to fax (IMPORTANT: There is a bug in OS X, since 10.4 I believe, requiring you to turn off the "Receive faxes on this computer" in order to send a fax. Turn it off, send, then go back and turn it on)
- Leave your VNC app and wait a bit. Soon Dropbox should notify you a file has been placed in your folder.
There you go Receive and Send faxes on your iPhone wherever you can get wifi. Or, as the civilized world does, send a PDF and let the less advanced send you a fax if they have to.

Use the instructions in this article to create a new network location; each location has its own set of options and doesn't affect the other locations.
(10942)

Is Apple USB Fax Modem working under Vista

Hi I need to send out Fax's from my mini, I like to buy Apple USB Modem.
Will it work under Vista (is there drivers for it)?
Thx for the help

I'm unable to get the USB external modem working on boot camp with Windows XP. Spent a long time on the phone with Microsoft technical support staff and my ISP's technical support staff over the past 2 or 3 days. Still not working. Their conclusion is that Windows does not work well on Apple (could be finger pointing). Apple tech support told me they could not provide support for Windows (total cop out) on Boot camp.
I've ordered a US Robotics USB modem that is compatible with both Mac and Windows. Won't have it for 2 weeks. If you find any answers, please pass on to me.

What about using USB-Fax-Modem on Mavericks?

Can I use my longshine USB 56k Data/Fax Modem LCS 8156C1 on the new OS?

If I understood what you meant, an A/C power supply is going to help you using devices more powerful, devices that would be not supported by an USB supply.

Can anyone recommend a decent USB Fax/Modem for the Macbook (Intel) ?

Hello, after reviewing the feedback on the Apple USB modem, I see that most cannot fax, a few claim they have done limited numbers of faxes. All complain about the slower connect speed recognition (as compared to earlier Apple internal modems).
Has anyone found a decent USB powered modem or Firewire powered modem which can fac and surf ?
Thanks in advance for any leads,
San

I thought I closed this. ATI would not comment. I will try Apple Support but believe I am wasting time.

Sharing problems with usb FAX/modem in lion server

Hi !
I Have a small LAN with three iMac and a mac mini running lion server (and used like a file server).
I need to send and receive a few fax each month, ad yI bought a USR5637 (it work with Lion).
It works almost perfectly with Lion but:
1) Lion server doesn't send a mail (to the indicated adress) when a fax is arrived. Do I need to set an account in mail.app ?
2) I can send a fax only from the mac mini server. I have shared the fax printer, but in the LAN clients with installed the shared printer/FAX, it doesn't work !
I need the fax, can someone hel me ?
Thanks.
Aldo

The server system works so leave that alone.
On your client machine try this. My system sees the Zoom as 'USB Modem @ servername'
Delete the entry for your zoom modem from Printers and Scanners. It probably reads something like USB Modem @ servername.
Add your modem again. Instead of Selecting USB Modem @ servername from the list, choose Add other printer or scanner. In the Add Printer dialog box select USB Modem @ servername. Type a new name in the name box. This time use only letters numbers and dashes. Don't use spaces or special characters. It appears that the spaces or special characters is causing the error. On my computer I entered modem-servername.
If this works for you be sure to enter a defect report at apple.

MacBook Pro, BlueTooth Fax Modem with Treo 700p EVDO

MacOSX 10.4.6 w/ all of the latest Software Updates.
I followed the steps below:
1. In System Preferences, go to Print & Fax
2. Open the Printer Browser (click "+" in the Printing tab)
3. Option-click on "More Printers"
4. Select "Advanced" in the popup list
5. Select "Bluetooth-modem" from the "Device" popup that appears
6. Select "Other" from the "Printer Model" menu
7. In the "Choose file" dialog go to System>Library -> Frameworks -> ApplicationServices.framework -> Frameworks -> PrintCore.framework -> Resources -> English.lproj -> Fax.ppd. Note that you can replace English.lproj with the language of your choice.
8. Finally, click Add
Then to FAX...I did the following...
Texedit.App
File -> Print...
and selected the PDF Fax Option.
It acted like it was dialing the fax number (xxx-xxx-xxxx), the Treo 700p lit up like it was receiving the commands, but nothing happened. I couldn 't even get it to dial a normal PSTN number.
Is there something else I need to do?

Apparently there is a fee for using any Treo device as a modem through both Verizon and Sprint. While the easy connectivity of Bluetooth is attractive, most people are interested in attaching the Treo via USB for the data speed transfer factor. After heavy research to attempt to connect my iBook G4 to the internet via the Treo 700p without having to pay Verizon's $15 surcharge, I came across USB Modem. USB Modem supports connecting your Mac to the Internet using the Treo 600, 650 and 700p. And instead of paying $15 monthly, this application is only $25 and offers a free trial to make sure it is compatible with your phone and Mac. But FYI...you have to have the 700p to take advantage of the EVDO broadband network.

Can't get SPA122 / USR 56k USB Fax Modem / Mac OSX 10.8 to fax

Hi All;
I'm with voip.ms and I've been reading that faxing does work with specific settings on this provider along with the settings per the Cisco KB articles.
I've set all those settings and can't seem to get it to work.
I will intermittantly get 1 or 2 pages sent and then the line hangs up, or no pages at all.
I'm running 1.3.1 firmware at the moment on the SPA122.
Unfortunately, the modem / mac won't let me adjust speeds for the fax transmission.
Looking for ideas / suggestions to try to get this working.
Thanks.
Cory

I found the driver update from Apple. HP didn't have it or even a reference to it for some reason....
Download and install the following:
http://support.apple.com/kb/DL907

Setting up a USB external Drive with USB Hub on Airport Extreme

I have successfully hooked up the Airport Extreme Base Station (n) with two printers using a USB Hub. I am now trying to hook up an external hard drive(acomdata 250 gb). When I plug the hard drive into the Hub and turn the drive on the Airport Extreme Base station resets to amber and flashes green for a second then resets to amber again and it keeps doing that until I shut the drive down. I have a Mac Book Pro and an iMac on the network as well as a HP pavilion a730n on the network. I am able to share files between the PC and the Macs; however I can't seem to share the external hard drive. I tested the external hard drive by hooking it up directly to the Mac book and after a few seconds it mounted correctly and I was able to read and write.
Any help with this would be greatly appreciated.
Thank you.
Nick

I have successfully hooked up the Airport Extreme
Base Station (n) with two printers using a USB Hub. I
am now trying to hook up an external hard
drive(acomdata 250 gb). When I plug the hard drive
into the Hub and turn the drive on the Airport
Extreme Base station resets to amber and flashes
green for a second then resets to amber again and it
keeps doing that until I shut the drive down. I have
a Mac Book Pro and an iMac on the network as well as
a HP pavilion a730n on the network. I am able to
share files between the PC and the Macs; however I
can't seem to share the external hard drive. I tested
the external hard drive by hooking it up directly to
the Mac book and after a few seconds it mounted
correctly and I was able to read and write.
Any help with this would be greatly appreciated.
Thank you.
Nick
What version of the AE firmware are you running? If you upgraded to 7.1, LOTS of people have discovered that Apple broke the USB connectivity for both disks and printers big time. With the 7.1 firmware version a few people can see the disks, but most people CANNOT see the printers.

Setting up USRobotics USB Fax Modem with 10.8.2

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