Setting XML Service Level Preferences

In the programming guide on page 569:
kXMLThrowAwayUnmatchedRightMatchMakerServiceBoss, responsible for discarding
unmatched elements in the XML template. False by default.
I tried searching through the examples, but still have not figured out how set this preference. Any help would be much appreciated

By service items/service levels, I assume you refer to things like 1-yr extended warranty, 2-yr extended warranty etc. If so, the answer is No. You can setup independent standard service items for each service level, and then use the GET_CUSTOM_PRICE utility to price these. We have used these in a CTO environment, where they are included in the BOM for the ATO model, and we use a custom pricing engine to derive the service price as a fixed % of the system (configuration) price.

Similar Messages

Setting up Service Level in Advanced Pricing

Hi
I would like to know how to set up service items and service levels in OM and use QP to price service levels. Is there a white paper which provides examples.
Thanks
Karthik

By service items/service levels, I assume you refer to things like 1-yr extended warranty, 2-yr extended warranty etc. If so, the answer is No. You can setup independent standard service items for each service level, and then use the GET_CUSTOM_PRICE utility to price these. We have used these in a CTO environment, where they are included in the BOM for the ATO model, and we use a custom pricing engine to derive the service price as a fixed % of the system (configuration) price.

Route calls to two different CSQs, but show single set of Service Level stats on report

We have a single node UCCX 9.0.2 Premium environment to handle our ACD operations. Our agents take inbound customer service, claims and sales calls for a few dozen of our clients. All of these calls are currently taken by the same two teams of people regardless of which client it is for, with the sales calls going to one team and the customer service and claims calls going to the other team. There is a Sales CSQ and Skill for each client, and a Customer Service CSQ and Skill for each client. Currently the caller is presented with a menu giving two options...press 1 for customer service, press 2 for sales.
What we are looking at doing is adding a third prompt specifically for claims. Claims issues are handled by the Customer Service team, but only certain members of the team. Obviously I can create a new CSQ and Skill for Claims for each client, then have the new prompt route to the CSQ for Claims.
The challenging part is the reporting for this. We have to report Service Level statistics for Customer Service calls (but not sales) for each client, to show whether or not we're meeting the service level agreement requirements. The splitting out of claims calls to be handled by specific people is something being requested by our internal management, not the client. But as far as the client is concerned those are customer service calls, they would count toward our customer service SLA, and they expect to see a single SLA statistic reported.
I know that it's only possible to add multiple skills to a CSQ and force agent selection based on a specific skill in CCE (not available in CCX). But is there any way to script my way around this to get the same end result, and have the reporting data still reflect a single set of CSQ service level stats?

Thanks Aaron. We're running HRC right now, but I've been dying to switch us to the version of CUIC that's built in to CCX for quite a while and it appears I may be able to do so soon. I'm hoping to utilize some of the additional flexibility of the saved reporting templates in CUIC to massage the data formatting as needed.
CUIC Premium is something our management will be considering, but I'm anticipating the license for it being very expensive and probably causing them to eliminate it as an option. Unfortunately I haven't been able to get my hands on a demo copy of it to try to "sell" it to them either.
Thanks again for your help Aaron.

IO Service Level versus Profit Analysis Simulation Set Service Level Change

R12 (RAC) Service Level versus Profit Analysis
Projected Service Level in Analysis workbench shows a strange negative quantity
when ussing Item Simulation Set in a plan.
The customer expects that when Service Level is changed in the item
simulation set, the system should use It.
But Target Service level still appears negative in the Analysis Workbench
Test Case:
Inventory Planner Responsibility.
Navigation: Inventory Plan > Name.
Look for an existing inventory Plan. Click on "Plan Options" Button.
Assign an Item simulation Set.
Save changes.
Close the "Plan Options" window.
From the "Inventory Plan Names" window push the "Launch Plan" Button.
When plan finished, navigate to: Analysis Workbench
Look for the plan, and review the showed value in the field projected Service Level.
They noticed that when they create an Item simulation Set, Original Service Level
field is not populated and they thought maybe It was part of the problem, so they
tried adding a value in the Service Level Field of the item simulation set.
However; it did not work.
They are expecting that if no change has been made to the service level in the Item simulation set, It should use the service level set in the Service Level set, used in the inventory Plan.

Hi Bruyneel,
I've solved the problem. I think while doing kernel or component upgrade SAP clear all configuration that connected from ABAP and JAVA. You can re-config from config tool.
1. Goto \usr\sap\<SID>\<SIst.Num>\j2ee\configtool and execute go.bat
2. cluster-data -> global server configuration -> services -> com.sap.security.core.ume.service.
3. Configure:
ume.login.guest_user.uniquefields with J2EE_GUEST, and make sure the user is already exist in ABAP
ume.persistence.data_source_configuration dataSourceConfiguration_abap.xml
ume.r3.connection.master.ashost
ume.r3.connection.master.client
ume.r3.connection.master.passwd : with SAPJSF user's password
ume.r3.connection.master.sysnr
ume.r3.connection.master.user : SAPJSF User
Refer for this link for help: http://help.sap.com/saphelp_nw04s/helpdata/en/20/361941edd5ef23e10000000a155106/frameset.htm
Thanks & Best Regards,
Yan

EIM 4.3 - Service Levels

Hello,
I have been looking at setting service levels within an integrated EIM environment, and I can't seem to make the correlation between configuring them in my workflow and reporting.
In my workflow, I setup two SL's.
1 - Total Case Activity Time - 8 hours
2 - Total Activity Time - 2 hours
I can see how to setup alarms to notify my supervisors if I am going to exceed my SL set above.
For reporting... I don't see where these service levels are tied into my reports. It looks to me like I need to set a service level manually for each report I would like to do.
I figured Service Levels were kind of like call types, in that I would run a service level report and it would return data based on emails hitting that service level, etc.
If someone has created reports based on the service levels they entered in their workflow, can you let me know what you chose?
Thanks!
Barry

Hi Matthew,
Unfortunately the service levels you enter are just for monitoring and notifying. The actual reports you run, you need to specify the service levels in there manually.
Other than that, I have found no other work around, or had the opportunity to engage eGain directly to try to talk about this.
Thanks!
Barry

Error in testing XML query result set web service

Hi
I was trying to test a XML query result set web service in BW system with tcode wsadmin but getting error like
Cannot download WSDL from http://ibmbtsb02.megacenter.de.ibm.com:8070/sap/bw/xml/soap/queyview?sap-client=001&wsdl=1.1&mode=sap_wsdl: F:\usr\sap\W70\DVEBMGS70\j2ee\cluster\server0\apps\sap.com\com.sap.engine.services.webservices.tool\servlet_jsp\wsnavigator\root\WEB-INF\temp\ws1139464945296\wsdls\wsdlroot.wsdl (The system cannot find the path specified)
I had tried it first time few days ago and was able to test it successfully with the same configuration settings.
Could any one of you please provide any suggestion on this?
Thanks in advance
Sudip

hi
check this links it may help u.
http://help.sap.com/saphelp_nw04/helpdata/en/c3/e3072e65f04445a010847aa970b68b/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/d8/3bfc3f8fc2c542e10000000a1550b0/frameset.htm
Regards,
Manoseelan

[svn:bz-trunk] 10167: Add tests to test the enforce-endpoint-validation system setting in services-config .xml.

Revision: 10167
Author:   [email protected]
Date:     2009-09-11 13:43:18 -0700 (Fri, 11 Sep 2009)
Log Message:
Add tests to test the enforce-endpoint-validation system setting in services-config.xml.
Modified Paths:
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/build.xml
Added Paths:
    blazeds/trunk/qa/apps/qa-regress/WEB-INF/flex/user_classes/qa/CustomNetConnection.as
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/Remoting_NetConnectionTest.mxml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/services-config.xml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/Remoting_NetConnectionTest.mxml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/services-config.xml

Revision: 10167
Author:   [email protected]
Date:     2009-09-11 13:43:18 -0700 (Fri, 11 Sep 2009)
Log Message:
Add tests to test the enforce-endpoint-validation system setting in services-config.xml.
Modified Paths:
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/build.xml
Added Paths:
    blazeds/trunk/qa/apps/qa-regress/WEB-INF/flex/user_classes/qa/CustomNetConnection.as
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/Remoting_NetConnectionTest.mxml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationFalseTest/services-config.xml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/Remoting_NetConnectionTest.mxml
    blazeds/trunk/qa/apps/qa-regress/testsuites/config/tests/EnforceEndpointValidation/Enforc eEndpointValidationTrueTest/services-config.xml

[svn:fx-3.x] 7177: Bug: BLZ-192 - Channel. requestTimeout cannot be set via services-config.xml

Revision: 7177
Author:   [email protected]
Date:     2009-05-21 07:56:59 -0700 (Thu, 21 May 2009)
Log Message:
Bug: BLZ-192 - Channel.requestTimeout cannot be set via services-config.xml
QA: Yes
Doc: Yes
Details: This is only the client side of the fix.
Ticket Links:
    http://bugs.adobe.com/jira/browse/BLZ-192
Modified Paths:
    flex/sdk/branches/3.x/frameworks/projects/rpc/src/mx/messaging/Channel.as

Revision: 7177
Author:   [email protected]
Date:     2009-05-21 07:56:59 -0700 (Thu, 21 May 2009)
Log Message:
Bug: BLZ-192 - Channel.requestTimeout cannot be set via services-config.xml
QA: Yes
Doc: Yes
Details: This is only the client side of the fix.
Ticket Links:
    http://bugs.adobe.com/jira/browse/BLZ-192
Modified Paths:
    flex/sdk/branches/3.x/frameworks/projects/rpc/src/mx/messaging/Channel.as

Set notifications when the time defined in Service Level SLA is exceeded

Hello everyone,
I am looking for ways how to in OSM set a time - service level (*SLA*) for each function of the orchestration.
If time is exceeded for each function, Make a notification to an external system.
You can do things like this at Order and Task Levels, but I do not know how to do this at the level of each function.
Does anyone know how I could solve this issue.
Best Regards,
David Alejandro Leon H.

Hi David,
you have the option of defining a jeopardy on the order based on the expected process duration, which is an attribute of each process.
Go to Order editor, jeopardy tab, conditions and check the third checkbox and leave the first radio button below. Then you would set the desired duration on the process executing your component. You could also link an automator to the notification and do whatever you want.
Now the problem is the Design studio does not let you set the expected duration for a process through the process editor nistead it populates 86400 seconds every time, but if you open the file in the Package Explorer view, you should be able to modify this by editing the file (haven't tested it though), but I believe it should deploy and once it is in the DB model, it should work since this is old 6.3 functionality. Try it andd let me know!
I believe you could even create an SR for the fact the DS does not alloow to set the duration on a process on the grounds of missing functionality which was previously available, unless it was officially deprecated (I am not aware of that), or, unless there is a way to do this with the Studio of which I am not aware.
If this does not work for whatever reason the only way I can think of is declaring the jeopardy notification on the Order and linking a custom rule created for the purpose which would need to be a sql based rule where the PL / SQL would evaluate the duration of the process executing your function. Would be a bit of coding, but I believe you could make it work.
Viktor

Unable to set a top-level property object

Hey guys
I've made a little sequence to fetch data from a XML file. In that XML file, there is some informations (entries) (IP addresses, port numbers, etc) about 4 different types of devices(sections are the devices names). The first section of the XML tells me the NAMES of the devices I have to configure. The type of each device is located in the entries of each device. Each device has its own information and I can have more than one device of a type. In teststand, I've created custom data types (containers with empty fields) for each type of device I need.
I want to dynamically create the devices that the XML file tells me to configure as fileglobal variables and populate them with their own config informations (entries of the XML file). I'm creating new fileglobal of the type I want using PropertyObject step and I'm creating an alias of that fileglobal that I'm passing in parameter to a subsequence who's getting infos from XML. Here, everything is OK.
The problem occurs when I want to configure 2 or more objects of the same type. At the SetProperty step (where i'm creating the fileglobal variable) teststand gives me the error:
"Unable to set a top-level property object to another object. Error accessing item 'Parameters.DeviceToInitStruct'."
Is there any ways to avoid that problem and creating to variable of the same type ?
thanks

Hi
I finally got rid of that problem.
Instead of using a PropertyObject.Clone step, I used a statement who's just copy the "MasterObject" into a "CloneObject" and i'm working with that copy. So the sequence can now create devices of the same type without any conflict with the first device.
i'll post here a short example to show how i did... maybe it'll be useful for someone...
regards

Setting transaction isolation level in Weblogic 5.1

 Hi,
 I'm using Weblogic server5.1 and i'm trying to set the isolation level on one
 of my session bean. Below is the code :
 <weblogic-ejb-jar>
 <weblogic-enterprise-bean>
 <ejb-name>chargeMgr</ejb-name>
 <jndi-name>chargeMgr</jndi-name>
 <transaction-isolation>
 <isolation-level>Serializable</isolation-level>
 <method>
 <ejb-name>chargeMgr</ejb-name>
 <method-intf>Remote</method-intf>
 <method-name>*</method-name>
 </method>
 </transaction-isolation>
 </weblogic-enterprise-bean>
 </weblogic-ejb-jar>
 I have checked the syntax against the weblogic documentation.
 However, when i try to jar the beans up into the jar file (weblogic.ejbc), it
 give me the following error :
 org.xml.sax.SAXParseException: Element "weblogic-enterprise-bean" allows no further
 input; "transaction-isolation" is not allowed.
 Can anyone help?
 Regards.


yes, only in weblogic-ejb-jar.xml , and you can see that from the DTD
 source.
 thanks
 Yu
 "cw lee" <[email protected]> wrote in message
 news:[email protected]...
 >
 > thanks for ur advice.
 >
 > one thing i forgot to mention is that the isolation-level was specified in
 weblogic-ejb-jar.xml.
 > Do u mean that it must be placed in weblogic-cmp-rdbms-jar.xml and not
 weblogic-ejb-jar.xml
 > ?
 >
 > Are the codes u suggested to be in weblogic-ejb-jar.xml or
 weblogic-cmp-rdbms-jar.xml
 > ?
 >
 > Regards.
 >
 >
 >
 > "Yu Tian" <[email protected]> wrote:
 > >the right name for Seriealizable should be: TRANSACTION_SERIALIZABLE.
 > >so the
 > >DD looks like:
 > >
 > ><?xml version="1.0"?>
 > >
 > ><!DOCTYPE weblogic-ejb-jar PUBLIC '-//BEA Systems, Inc.//DTD WebLogic
 > >5.1.0
 > >EJB//EN' 'http://www.bea.com/servers/wls510/dtd/weblogic-ejb-jar.dtd'>
 > >
 > ><weblogic-ejb-jar>
 > > <weblogic-enterprise-bean>
 > > <ejb-name>containerManaged</ejb-name>
 > > <caching-descriptor>
 > > <max-beans-in-cache>1000</max-beans-in-cache>
 > > </caching-descriptor>
 > > <persistence-descriptor>
 > > <persistence-type>
 > > <type-identifier>WebLogic_CMP_RDBMS</type-identifier>
 > > <type-version>5.1.0</type-version>
 > > <type-storage>META-INF/weblogic-cmp-rdbms-jar.xml</type-storage>
 > > </persistence-type>
 > > <persistence-use>
 > > <type-identifier>WebLogic_CMP_RDBMS</type-identifier>
 > > <type-version>5.1.0</type-version>
 > > </persistence-use>
 > > </persistence-descriptor>
 > > <jndi-name>containerManaged.AccountHome</jndi-name>
 > > <transaction-isolation>
 > > <isolation-level>TRANSACTION_SERIALIZABLE</isolation-level>
 > > <method>
 > > <ejb-name>containerManaged</ejb-name>
 > > <method-name>*</method-name>
 > > </method>
 > > </transaction-isolation>
 > > </weblogic-enterprise-bean>
 > > </weblogic-ejb-jar>
 > >
 > >Thanks
 > >
 > >Yu
 > >
 > >
 > >"cw lee" <[email protected]> wrote in message
 > >news:[email protected]...
 > >>
 > >> Hi,
 > >>
 > >> I'm using Weblogic server5.1 and i'm trying to set the isolation level
 > >on
 > >one
 > >> of my session bean. Below is the code :
 > >>
 > >> <weblogic-ejb-jar>
 > >> <weblogic-enterprise-bean>
 > >> <ejb-name>chargeMgr</ejb-name>
 > >> <jndi-name>chargeMgr</jndi-name>
 > >> <transaction-isolation>
 > >> <isolation-level>Serializable</isolation-level>
 > >> <method>
 > >> <ejb-name>chargeMgr</ejb-name>
 > >> <method-intf>Remote</method-intf>
 > >> <method-name>*</method-name>
 > >> </method>
 > >> </transaction-isolation>
 > >> </weblogic-enterprise-bean>
 > >> </weblogic-ejb-jar>
 > >>
 > >> I have checked the syntax against the weblogic documentation.
 > >> However, when i try to jar the beans up into the jar file
 (weblogic.ejbc),
 > >it
 > >> give me the following error :
 > >>
 > >> org.xml.sax.SAXParseException: Element "weblogic-enterprise-bean"
 allows
 > >no further
 > >> input; "transaction-isolation" is not allowed.
 > >>
 > >> Can anyone help?
 > >>
 > >> Regards.
 > >>
 > >
 > >
 >

How can I check and change the system set events trace level?

Dear all:
How can I check the system set events trace level? I don't want the alert_log so big.
Regards
Terry

Hi Terry;
Please check :
How to determine which system events are currently being set? [ID 845043.1]
How To List All The Named Events Set For A Database [ID 436036.1]
How to set EVENTS in the SPFILE [ID 160178.1]
Also check:
http://www.dba-oracle.com/t_grid_rac_events_in_Oracle.htm
http://www.akadia.com/services/ora_events.html
Hope it helps
Regard
Helios

How to determine the real (effective) Service Level ov a material?

Hello Experts,
I have Service Levels of for example 92% or 98% for a material set up in the material master data ( MARC-LGRAD ). This shall mean in reality, that I can deliver in 92% or 98% of the cases the needed goods in the right quantity. Only in 8% or 2% of the cases I can not do that. Maybe I have nothing of that material in stock to deliver or I only have not enough of it.
The Service Level is one of the aspects affecting the reorder point and safety stock.
No I want determine for my materials what the "real" Service Level is based on maybe the deliveries?
Is there a standard report of SAP to check this? If not: does anyone has some hints for me how to code it myself?
Best Regards
Manfred

Hi Manfred,
This information is a bit tricky, becuase you don't always have it in the business process.
One of easy sources, is if you plan for sales, then you can see both what was ordered versus what was actually delivered.
But if you plan for internal consumption, lets say somebody goes to the store, and if the material is not there nothing is recorded in the system to testify for that.
Regards,
Mario

SAP F&R:: Service Levels & Forecast Frequency

Hi, while modelling some user requirements, I have come to figure out some kind of a "dynamic" link between the service levels "determined" for a location-product and the forecast frequency assigned to the said location product. Please find my observations below.
OBSERVATION
1. To start with, I had assigned an experimental Service Level Profile with all Service Levels values set to 99.99%.
2. However I find that for location-products which have a weekly forecast frequency as compared to those with a daily frequency, the system automatically/ dynamically determines a service level of 91.00, which is a value that is not maintained in the service level profile.
How does the system do this? What is the link between the forecast frequency and the service levels determined?
Looking forward to some suggestions!
Vismay Jani.

hello,
you can define service levels for let's say different objects
- selling class
- ABC indicator
to simply the maintenance you can define a more "global/general" service level for each object.
the selling class is calculated/determined by each forecast calculation automatically. if the selling class changed an other service level will be considered by the next forecast calculation automatically.
there is definitively no difference between a daily and a weekly (or what ever) forecast frequency.
regards, Hans-Georg

How to set XML.ignoreWhitespace = false; in HttpService /Result?

Please ask these kind of questions on flexcoders or the Adobe Flex Forums. This is for development of the SDK itself. Matt On 11/17/08 12:56 AM, "venubwal" <[email protected]> wrote: A new discussion was started by venubwal in Developers -- How to set XML.ignoreWhitespace = false; in HttpService /Result? I want to carry/preserve Leading & trailing spaces<white spaces> in event's result.... I am using service as : _webService = new HTTPService(); _webService.url = serviceUrl; _webService.method = "POST"; _webService.resultFormat = "e4x"; ...... ...Again i am checking it as -in private function serviceResultHandler(event:ResultEvent):void { stopExecution(); var doc:XMLDocument = new XMLDocument(); doc.ignoreWhite = false; XML.ignoreWhitespace = false; doc.parseXML(event.result as XML); Alert.show(event.result.toString(),"....serviceResultHandler..."); But, i am not able see L&T spacesin alert() where I can see L&T spaces in Servlet/Java side which assigned as metaResponse as.... OutputStream writer = response.getOutputStream(); OutputStreamWriter outputStreamWriter = new OutputStreamWriter(writer,"UTF-8"); JaxbSerializationUtil.serializeObjectToWriter(outputStreamWriter, metaResponse); ________________________________ View/reply at How to set XML.ignoreWhitespace = false; in HttpService /Result? <a href=http://www.adobeforums.com/webx?13@@.59b70bd4> Replies by email are OK. Use the unsubscribe <a href=http://www.adobeforums.com/webx?280@@.59b70bd4!folder=.3c060fa3> form to cancel your email subscription.

By Using XML.ignoreWhitespace = false; I am able to Store/Carry/Save L&T white spaces in XML and i can retrive values with whitespaces... It is in case of loading from Java<DB> to Flex. But the actual problem is with xmlObject.toString()/toXMLString() is not able to carry whitespace, while it should carry as parameter to Java Servlet..so that it can be get using request.getParameter() [..then it is serializing/deserializing] So, how i can preserve the L&T whiteSpaces on XML.toString()/toXMLString() method. OR else How we can set Http request attribute in Flex, so that we can use ( AnY_Object)request.getAttribute()...

Setting XML Service Level Preferences

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