Settings General Usage -- Crash

hi folks,
when i upgraded my iphone 4 to ios5 i noticed that opening settings > general > usage makes the settings app crash after a few seconds of loading. after switching to an iphone 4s and "restoring" the iphone 4 data into the new device, the bug was gone.
now i made the mistake and opened that usage tab while i was installing software (yes, *** hoc ergo propter hoc, but i don't have any better guess what could have caused it) and the settings app crashed and kept crashing ever since. i tried to deinstall the software i was loading at the time of the first 4s-crash. i tried restarting the iphone. nothing works so far.
this really annoys me because i'm using that tab a lot to check for data usage. is there anything known on that issue?
greets,
Christoph

The audiobook is the trouble maker.
But how do you make it work?
I had the same problem with a self-ripped audio book (from CD).
I got one audio book to work, if I add a second one it still crashes,
but maybe this is a start:
Here is what I did to make it work:
Step 1. Convert all the AAC files to "Spoken Content"
Step 2. Renamed all the ".m4a" files to ".m4b"
(Finder or in Terminal you use: for FILE in *.m4a;do mv "${FILE}" "${FILE%.m4a}.m4b";done)
Step 3. Ensure that in iTunes, the Audio Book shows up in the "Book/Audio Books" section, and under "File/Get Info (Apple-I)", "Options", "Media Type" is set to "Audio Book".
Now it works with one audio book on my iPhone.
If I add a second with the same method, it still crashes. Any ideas?

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IPad 1 (Settings/General/Usage) = crash

Little issue when I go to Settings/General/Usage it crashes the settings app.
It did work but now I have 10gigs worth of apps on it just crashes back to the main screen.
Anyone else ?

I made some progress on this. Backed up my iPhone. Then set all sync options to off and synced. Still had the issue! T
So then did a full reset so nothing was on the phone. Then did a restore from the back up... Key thing is here that during the restore process, when it said starting to sync apps, I hit the X in iTunes to cancel this part. So now I had my iPhone with all contacts, text messages, email, calendar, camera photos, etc. but no music, photo albums or apps. Settings/general/usage works fine. Synced up my music and photo albums and still works! Synced up a few choice apps and still works!
I noticed that before when it didn't work I had about 0.9gb of "other" data. After this with it working I have about 0.5 in "other" data. I suspect an some app is the culprit here and even after deleting it from the phone it's leaving some "other" data that the usage cant step through and crashes on. Maybe it's something like Dropbox as that allowed storage of documents as favourites on the phone, but who knows.
Anyway, don't know what the iPad is like as I don't have one. This worked for me. Hope it helps somewhat!

Ipad2, ios5.0.1, going into settings/general/Usage always produces a crash. Any ideas?

ipad2, ios5.0.1, going into settings/general/Usage always produces a crash. Any ideas?

You're not alone. I just updated my iPhone 4S to iOS 5.0.1, and when I go to Settings>General>Usage, the spinning "busy" indicator is visible in the "Storage" window for a few seconds, then it crashes and goes back to the home screen. Must be a bug. I hope Apple adds this to the fix list for iOS 5.0.2. QA seems to be slipping at Apple.

Unable to check usage on iPad (Settings General Usage)

Hello,
My iPad mini won't allow me to check how much space I have left but I was notified (forgot how) that there was not much space left.
I originally thought that it kept crashing because my iPad wasn't updated to the latest version so I downloaded it and it still didn't solve the problem.
Every time I go to settings > General > usage I instantly crash and go back to the home screen. I don't really know what other information to give :\ .
I'm thinking maybe a hard reset would fix the problem but I'm not really sure how to back up everything that's already on my iPad since it's greater than the storage given for iCloud. (Not really sure how to back up in general)
So, if maybe a hard reset it the way to go -- could someone maybe lead me in the direction of how to hard reset and get all my apps back easily? (Instead of writing everything down and searching them up and downloading later?)
Thank you :).

Hi AmishCake,
Unfortunately, this method didn't work. My photos and videos take up practically no space as I only have around 15 photos and no videos but I will move them onto the computer.
Any other suggestions for the usage problem?

My iphone has recently loss about 10G of memmory. I check through settings/general/usage, all apps I had add up to less than 2G. I used to be able to take around 2hrs of video and now I can't take any. Can anyone help? Thanks

My iphone has recently loss about 10G of memmory. I check through settings/general/usage, all apps I had add up to less than 2G. I used to be able to take around 2hrs of video as I like to record down whatever happening in front of my car when I'm driving. I delete the videos everyday ifn nothing special. It seems that lately when I deleted the videos, they're not removed from the phone's memmory.
I check form setting/general/usage : all my apps add up to less than 2G. In itune, it shows all memmary is under the catagory "other". Is there any way I can access this "other" memmory to see what's in it and delete the things I don't want to regain the loss memmory?
Thanks

You could always try restoring, although maybe someone else on here has a better idea.
Hopefully by posting this, it will bump up and someone with more iPhone troubleshooting experience might chime in.
As for the videos - interesting! Do you have the iPhone on one of those window holders, or do you hold it in your hand since that might ironically distract you, unless you've gotten very good at it!

Settings general usage doesn't see space taken up by videos app.

settings-space-usage is not displaying space occupied by videos app.
consequently videos apps keeps eating up space. the only recourse is to backup the ipad and restore it.

Hi Reshandre,
Welcome to the Support Communities!
Is it possible you are not seeing the entire list? In Settings > General > Usage at the bottom of the list of apps do you see a blue "Show all Apps" link?
iPhone, iPad, and iPod: Understanding capacity
http://support.apple.com/kb/ht1867
If you synced videos from your iTunes library, you can also remove them from within the iTunes application on your computer.
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
Cheers,
- Judy

Settings- General- Usage

Under Settings->General->Usage, it shows 27.7GB Used. Adding up the usage for all apps, the total is 7.8GB. What the discrepancy and is the another method for accurately determining what is using the storage?
This is an iPad 2 running iOS 7.0.4
Thanks,
Brenda

How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwnhttp://tinyurl.com/85w6xwn
How to Remove “Other” Data from iPhone, iPad and iPod Touch
http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
 Cheers, Tom

I have an iphone 3gs with iOS 6.1 in photos In have all my photos that are on my Mac now on my phone, which I do not want. How do I delete them. I have tried Image capture, settings, general, usage and most of the tips on communities NOTHING WORKS!!

I would like to decide what pictures I put on my phone and which ones to delete NOT APPLE. This as you can see has really annoyed me, if any APPLE employees read these posts I would like to know how to get rid of. The Photo library and all of the folders made on iPhoto on my iMac, OFF MY iPhone. Thank you

Deleting on one device does not affect another device.
You can delete the App's on the iPhone and nothing will happen to the ones on the iPad.
1. You don't need to.
2. Settings->Cellular->"Use Cellular Data For" will show the data usage for each App since the last statistics reset
3. Settings->General->Background App Refresh Will show which Apps are allowed to get data in the background
4. It restricts it to Wifi. If the App requires internet access and Data is turned off, it will have to wait until the device is connected to a wifi network.
5. Nope, You just use up battery since the BT radio will continuously look for nearby BT devices.
6. The Personal Hotspot uses your cellular internet connection from your phone or other cellular device; whether you consider that secure or not I cannot say. It also depends on what you are doing while connected to the Hotel's wifi. I would not do online banking while on vacation though.

When I go to settings, general, usage to try to delete a movie, movies is not one of the selections, so how do I delete a movie from my ipad2?

How do I delete movies from ipad2 if movies don't show up under usage?

They need to be downloaded or to have been streamed for them to take up space on your iPad. If you don't want a film to show in the Videos app then you can turn off the showing of all films and TV programmes that are in the cloud via Settings > iTunes & App Store > Videos 'off' - or to just stop individual films from showing you can hide them via your computer's iTunes : iTunes Store: Hiding and unhiding purchases

I have an iPhone 5, latest OS. When i go to Settings/General/Usage,

Basically when i touch Usage, it flashes back to the home screen. Any idea what may be causing this?

Try This First...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...

My iPad says a game is installed when it's really not in iv been told to go to settings general usage then delet it and redownload but there is no usage category in setings general

Please help me out guys.Thanks

Open App Store, and go to Purchases. You'll see a list of things you purchased - including the game. Download it there.

Why does iTunes tell me that I have tons of memory available (30 GB) on my iPad (when I plug it in to my computer), but when I check my storage directly on the iPad (under Settings/General/Storage), I only have 3GB?

This is driving me nuts. I need to "rent" some flicks for a trip, but my iPad (64GB) tells me I have insufficient memory. Checking under Settings/General/Usage, I find 3GB free. I hook it up to my computer (iTunes) and clear out pretty much everything (audio, video, extra apps, etc) and iTunes then tells me I have 30GB available. Yes, I hit apply and the darn thing synches just fine. Disconnect and look back at the iPad, and viola - only 3GB available. ARRRRGGGHHHH!

Sounds like you should restore your iPad. For one thing, that will bring it up to current iOS rev (6.1.2). For another, that should clean out any junk and further make sure the two numbers you're referring to agree.
By the way, a viola is a musical instrument in the violin family. The word you're looking for is voila

HT4623 in trying to update my new ipad, i follow directions of settings- general-then software updates. Mine has no software updates listed. How do I proceed?

I am trying to update my new ipad and in following the directions of "settings"- "general"- then software update, there is no software update listed. How do I proceed to update? Many games for my kids need at least ios.5.

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
You can no longer update to iOS 6.x, or down grade the iOS.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
How to Upgrade to iOS 7
The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
To upgrade using Wi-Fi:
Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
Go into the iPad's Settings.
Locate and tap "General" from the menu on the left.
The second option from the top is "Software Update". Tap this to move into the update settings.
Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
To upgrade using iTunes:
First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
Now you are ready to begin the process:
If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
After canceling the dialog box, iTunes should automatically sync with your iPad.
If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
From the iPad screen, click on the Update button.
After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
 Cheers, Tom

Long wait time in settings/general/iMessage/contacts/camera

I Have around a 8 second long respond time when trying to access the settings and in general iMessage contacts and camera on my iPhone 4s. I'm on the latest os. It all started happening when my wifi and Bluetooth stopped working Last year.

If you're WiFi and BT buttons are greyed out, you have a hardware problem. I've never heard of that particular hardware problem causing the symptoms you're seeing now. However, if you also updated to iOS 7 around the same time, I'd expect that you'd see a slight drop in performance, though generally not quite as much as you describe.
What troubleshooting steps have you already taken? Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? Go to Settings>General>Usage and check to see that you have a reasonable amount of available space. Make sure you don't have a huge number of photos. Restore the phone as new (after syncing your data).

I have a 16gb ipad but in settings/general/storage it shows only 5gb can anyone explain as I have very little on it.e

I have a 16gb ipad 2 but in settings/general/storage it shows only 5gb can anyone explain why as I have very little on the ipad.

Welcome to the Apple community.
If you navigate to settings > general > usage, it should show you all the apps and data on your device and how much room they are taking up.

Settings General Usage -- Crash

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