Settings - missing shortcuts option

This is about a E71x model. I am not aware what caused the problem but I lost my shortcuts option (Menu->Settings->Config.->General->Personalization->Idle screen mode). When I am in Idle screen mode the only option is "Idle scr. theme". I tried: restore factory configuration twice, remove the battery to no avail. I would like to avoid to try a hard reset because that would be a cure that is worse than the disease. Is there any (other) way to get the shortcuts back?
Much appreciation for a proposed solution.
Solved!
Go to Solution.

Never mind - found the solution.
Well, in spite of dreading a hard reset I had to do one: it cured my problem. Needless to say you have to do a complete backup of your system.  Even so you will have to do some maneuvers to get your system like it was before, but definitely it was worth it.

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