"Setup as new iPhone" stuck in iTunes
Could someone help me here? I got my iPhone in october and suddenly the page that shows up the first time you plug it in to iTunes, is showing. I have no idea what to do.
PLEASE HELP!
Restore as new iPhone will just erase everything thats on your iPhone.
iOS: How to back up your data and set up as a new device
Hope this helps.
Similar Messages
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I am trying to set up my new iPhone 5s with iTunes, I've connected my phone to the computer and synced all of my apps and music, but the screen on my phone still continues to say connected to iTunes and doesn't seem to be continuing on with the set up. Any ideas on what's wrong?
Hi Bomag,
If you are having issues restoring your iPhone and are unable to get past the Connect To iTunes screen, you may find the troubleshooting steps outlined in the following article helpful:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Regards,
- Brenden -
i got my new iPhone 5 and i connected it to my iTunes on mac and it ask me if i want to setup as new iPhone or restore backup and i restore back up but now i want to delete backup and set up as new iPhone, is the anyhow?
The iCloud backup includes most things except non-iTunes purchased but the iTunes backup does not include those either. For what iCloud includes see:
iCloud: iCloud storage and backup overview -
I was transferring information from my old iPhone to my new iPhone 5S via iTunes and I have completed the process but my phone will not restart, it is stuck in the "Connect to iTunes" screen. Any ideas?
See this article to assist you with your restoring your device once the device is left in recovery mode.
http://support.apple.com/kb/ht1808
good luck -
I have two iPhones, a 3GS and a 3G, both running iOS 4.1 and using iTUnes 10.1.1.4
The 3G is an old iPhone, my wife got from a friend and now I want to do a backup/sync on my computer/iTunes. This 3G has never been connected to my iTunes, but each time I try I have the options to restore the 3G from my own 3GS backup or set it up, as a new iPhone.
I don't want to delete anything my wife has on her iPhone, so I will not choose to restore to my 3GS backup - but what if I choose "Setup as new iPhone", will it delete the iPhone and restore it as a new one ?You've got a real problem there...bigger than your inquiry. If you try and restore that 3G, on your present system, either as new or from backup, the restore process will fail. The only iOS available from Apple, for that phone, is iOS 4.2.1. iOS 4.2.1 requires iTunes 10.1 or greater, which requires OS X 10.5.8 or greater. You will have to update your OS & iTunes before you will be able to restore from backup or setup as new.
but what if I choose "Setup as new iPhone", will it delete the iPhone and restore it as a new one ?
The phone will look just like it did when first taken out of the box, with all data & iTunes content erased. -
Connect iPhone and Setup as new iPhone appears when it's not new
I connect my iPhone 4, and get the iTunes 2 options, Setup as new iPhone, and Restore. I don't want to reset my iPhone. It has pictures. I tried Setup as new iPhone, and then it's starting synching to my husband's iPhone. I'm not sure what is happening, so I ejected and stopped the sync process.
I've checked the wire, but that's a good point, I'll see if I can find another cable to test this out. I'm not sure what you mean by the external power symbol, the symbol I'm seeing is the plug in the battery, the same symbol I see when my phone is fully charged and plugged in to my computer or a charger.
I also made sure my computer wasn't asleep, same issue. -
I'm trying to setup my new iphone and the Apple ID it asks for is my friends old Apple ID that she no longer has access to. How can I fix this so I can use my new phone? The first step asks for my iCloud info but then asks for my friends after I agree to the terms.
The iPhone is new, has never been used. When asked if I want to set it up as a new phone, restore from an iTunes backup, or my iCloud backup I selected iCloud. It then askes for me to sign in with my Apple ID, I then agree to the terms, then it asks for me to sign into my friends Apple ID. She and I have used each other's computers in the past so I assume this is where her information is coming from. The problem is she no longer had that email or Apple ID and has no way of gaining access to it and therefor I am unable to proceed.
I suppose my question is, how can I remove her information from mine so I can setup my new phone using iCloud. Also, I have already checked my Apple ID online and nowhere on my account is her information listed. -
Setup as New iPhone - Camera Roll Pitfalls?
I am expecting my iPhone 6 on Friday and am planning to choose the "Setup as New iPhone" option rather than restoring from an iTunes or iCloud backup. Historically I have always restored from a backup but when my current iPhone 5 was having signal strength issues the guy I spoke to at the Genius Bar said sometimes it is best to do a clean install so you don't carry forward any corrupt files.
So I am trying to anticipate any potential problems / things to be aware of. I'm fine re-downloading all of my apps, music files from iTunes Match and re-doing all my settings. One thing that seems like it could be an issue is getting all my photos and videos from my existing Camera Roll back on the new phone in the new Camera Roll in chronological order. I've searched around and found a bunch of dated links with various suggestions for how to do this, including emailing all your photos back to yourself. Seems crazy given I have almost 2,000 photos and videos.
Any simple and foolproof suggestions for how to do this?
Any other things that I won't be able to restore exactly as I had them?
Thanks in advance.Thanks for the replies. So when I import the photos to iPhoto on my Mac, doesn't it put them in all sorts of various event folders? I have Photostream turned on so most photos I take on my iPhone are already on my Mac when I plug my iPhone into it - sometimes a handful are not. So the pics are scattered all over the place in the various photostream folders (August 2014 Photostream, etc) plus any leftovers that are imported manually. I would need to select all of those folders and sync them back to my iPhone through iTunes and then they end up in Events folders under "Albums" in the photo app on my iPhone? That's not ideal. What about videos?
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First conection - setup as new iphone?
First conection of iphone to itunes it asks me to pick "setup as new iphone", will it erase my iphone?
Need to upload a few songs, that I had to rip of a CD...Been using it about a year. It's not really needed to connect it to itunes since IOS updates don't need a connection to itunes & new phones don't need an itunes connection to work.
I have my contacts synced to iCloud, mails is on gmail, photos is also on iCloud, well at least those on photo stream, the rest is backed up using iPhoto.
In other words I'm missing backup of texts and app data...
Perhaps the phone should remind you to to get it connected to itunes... :-) -
I just tried to sync my wife's new Iphone with "my" ITunes. Bad mistake!! I guess "my" itunes thought her phone was mine and "somehow" went into "restore" mode and basically turned "her" phone into mine - ie. contacts, photos, etc.
Can your have two phones one Itunes?? Or should I just open a new Itunes account on her computer and "start" from scratch?? If I do the later, how do I transfer all the music on "my" Itunes to hers???You can sync as many iphone/ipads/ipods as you like to one computer/library.
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I have not ugraded, but I can on 1 of my apples, to Mountain Lion. Much of the software I use is not compatible, or the compatible version is unacceptable (Quicken, etc.).
iTunes is 10.6.3, and it says it is the CURRENT software for my system.
The new iPhone 5 requires iTunes 7.
I may be dense, but is there no way around this problem other than upgrading to Mountain Lion? Maybe it is a strategy to sell more computers? In any case I may simply bypass the new iPhone. That isn't what would be the ideal scene, but it's an option.
Any thoughts on Apple coming up with a solution and having the iPhone 5 at least partially compatible with iTunes 10.6.3? Like they did with iCloud?
Thanks,iTunes 10.7 is compatible with Snow Leopard.
You can download it here: http://www.apple.com/itunes/ -
I have problems syncing my new iPhone 5 to iTunes. I read somewhere to disable iPhotos and that has allowed me to sync but my photos are not on my iPhone. How can I fix this?
Try updating to iPhoto 9.4.1. If it's not appearing in your Software Update yet, try updating using a .dmg installer downloaded from the following page on the Apple website:
iPhoto 9.4.1
From the release notes for the new version:
What's New in Version 9.4.1
Improves the reliability of syncing to iOS devices via iTunes
Fixes an issue that could cause iPhoto to quit unexpectedly when using the Export command
Addresses an issue that could cause iPhoto to quit unexpectedly when upgrading multiple books, cards, and calendars
Resolves an issue with downloading and viewing photos synced from Facebook albums -
I added my husbands new iphone to my itunes acount......all my contacts were on his phone so he delated them and added his own. Now my contacts are on my phone and mine are gone!!! Please tell me I can get them back and how?!?!?!
Unless you have a pre-DH backup of your iphone and/or Contacts to restore to, you can add this to your list of grievances when consulting a divorce attorney.
Or get him to buy you a nice dinner at least! -
i connected my new iphone 4 to itunes before backing up my old one but now it wont recognise my old 3gs. My name doesnt appear on the left. i want to transfer all my songs to my new one but cant sync now. can anyone help
Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off. -
i am unable to sync my new iphone 4 with itunes.i am unable to see in the device tab, i am unable to sync my new iphone 4 with itunes.i am unable to see in the device tab
Hello Zuhaib,
Sorry to hear that your iPhone is currently not recognized by iTunes. I found an article with steps you can take when you experience an issue like this. I wasn't sure whether you were using a Windows or Mac computer, so I included the respective articles for each:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Thank you for using Apple Support Communities.
Best,
Sheila M.
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