Setup Assistant can't see networked printer on Mac OS X

Hello...
Wasn't sure whether to put this in the networking forum or the setup one cos it's a bit of both, ah well, hope it doesn't matter!
I have a HP Photosmart C6380 which I've successfully installed on a Win XP laptop, with the printer plugged in to the router (seemed pointless to use wireless when it's sitting right next to it...) and the laptop connected via wireless. This works fine.
I also have a Mac (iBook G4 OS X 10.4.11 Tiger) which uses the same router, no real network as such though. The printer software has installed fine but when running the Setup Assistant there's no printer listed. Tried doing it with the IP address but doesn't work.
If I check "My device is not listed" then I can choose "Photosmart C6300 series" and then have to select "Network" or "Wireless Network". Not sure which is correct seeing as it's both (Mac-router is wireless, router-printer is wired). Regardless, whichever I choose I then get another page asking me to select my device, and there it says "if it ain't here, it ain't supported".
Sorry if that was a bit long-winded
Can someone help me get it working?

Or to put it (hopefully) simpler:
I can't find my Photosmart C380 over a network. My configuration is the printer plugged in to the router directly (ethernet) and the computer (OS X Tiger) connected via wireless. The printer software installed fine but it can't find the printer on the network, even if I try the IP address directly. It says check the HP website for new software but there isn't anything for OS X.
What can I try next?
Help

Similar Messages

HP c5180 installer works, but 'Setup Assistant' can't find the printer

We got a new c5180 connected to our network. The WinXP box sees it. The OSX installation finishes, but the Setup Assistant doesn't find it.
The HP Device Manager can find it, though. Is there anyway I can get this printer to appear without the setup assistant? When I try to add the printer in various programs, it's drivers do not show up.

Sorry, the powerbook connects to the lan via an airport express, but it's not a wireless lan (if that makes any sense). The printer's connected via cat-5. I don't think it's the network for the following reasons:
1) I can browse the net;
2) I can ping the printer;
3) XP box can print to it.
Some other clarifications: It wasn't the HP device mgr, it was the HP Printer Selector that had no trouble finding the device.
From MS Word, when I go to print, and choose "Add a Printer..." it actually doesn't show me anything. No dialog comes up at all.

Setup can't detect network printer Photosmart C7250 all in one

I volunteer for our local historical society. The person who did a lot of the computer maintenance work is not active at this time so I’ve begun to look at things.
There is a Gateway PC running Windows 7 64 bit home premium, a Sony Vio laptop running Vista 32 bit home premium, an HP Laser printer and (of most importance here) an HP Photosmart C7250 All in one printer.
Internet connectivity is via a dsl line with a combination modem/router. I think the modem/router is a Westell or an Actiontec through Frontier Communications (formerly Verizon in this area) but I’m not sure and I’m not at the museum now.
A couple of weeks ago I was able to connect the laptop to the network via wifi. My next step is to connect the laptop wirelessly to the printer so we can print wirelessly over the network. The printer was originally set up through a usb connection so I changed it to a wired Ethernet connection. The PC now successfully prints to the printer over the network. I downloaded the software and drivers directly to the laptop from the HP site and began the installation. When it got to the point of finding the network printer the software couldn’t detect it. I then put in the ip address for the printer (from the network info printed out from the printer) and it still couldn’t find it.
This same situation occurred when I tried to set it up on my personal laptop (Win7 , 64 bit) as well. Setup couldn’t detect the network printer, even after searching for the network ip address.
Since the printer is connected to the network (router) via an Ethernet cable, I don’t have the wifi radio turned on in the printer. This shouldn’t make any difference.
I’ve searched the forums and haven’t seen anything that is like my issue.
I don’t what else to do. Hopefully someone will give me some advice on what to do next.

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
If the network has Wireless Isolation turned on it will prevent wired devices from seeing wireless devices. Do you have access to the router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can't see MFP printer attached to AE (in Bridge mode)

Can't see MFP printer attached via ethernet cable to 2nd AE (in Bridge mode extending wireless network) on local wifi network.
Printer is set to static IP adress (192.168.0.50).
Upstream Router is: 192.168.0.1 (this is connected to first AE).
When the printer was previously attached (by ethernet cable) to 1st AE, everything was working fine and I could login to printer Admin page via Safari by typing IP Address. I have since moved the printer to the back of the house and leaving all previous settings, the printer is not visiable on the wifi network.
Normal process to setup is:
System Prefs > Print & Fax > Add > IP > 192.168.0.50 (currently just hangs not seeing the printer).
Normally the printer name appears and the correct driver is shown at the bottom as Use: Ricoh 2020D Driver

Have you verified that the Ethernet port is functioning correctly by temporarily connecting a laptop, turning off the wireless, and connecting using an Ethernet cable to see if the laptop can get a good Internet connection that way?
The all-in-one device should also be reset back to factory default settings, then reconfigured again with a new static IP address. In other words, start all over again on the printer including a complete power cycle of the main and extending AirPort devices..

Migration Assistant can't see my USB ext HD for Time Machine!

Here is a question for Pondini!
I've read through many of the threads here, including Pondini's tutorials on how to set-up Time Machine, use Migration Assistant, etc. Alas, I'm not a technical person and have hit a wall.
Here's the scenario:
Last week my iMac running Mountain Lion crashed. The hard drive was initially "repaired" using Recovery, erasing all data then restoring the drive from Time Machine backups stored on a Hitachi 2TB Touro USB3 external HD. But soon after the system froze again and a 2nd restore did not work. I concluded that my almost 5 year old HD was gone.
Where I stand now is that the iMac's HD has been replaced with a new one which came preinstalled with Snow Leopard. I absolutely want (need!) to restored my Mac from Time Machine to get back all my settings and info.
During the iMac first boot Setup Assistant did NOT see the external hard drive even though they are connected properly. (Note: My older iMac is undoubtedly USB2 but the external HD is backwards-compatible USB3. THAT is the connection, from the external HD directly into the back of the Mac. It is mounted on my desktop and files can be accessed through Finder.) So I then proceeded to set-up my "new" computer with basic settings, which is how I came to see my external HD was properly mounted and connected. I also upgraded the OS on this new HD to Mountain Lion so it would be the same as my most recent Time Machine back-ups.
Since then I have tried using Migration Assistant to migrate from Time Machine on my external drive but it still does not recognize any drives - Migration Assistant just searches endlessly for other computers. Argh! I've tried all the tips I've read in these forums and none have helped. I scanned my external drive for errors using disk utility but none were found.
On my external drive there is a folder in the root called Backups.backupdb. Double-clicking it simply opens the folder in Finder, to reveal folders with names familiar to me - the previous HDs computer name, then a bunch of dated folders within that, including a lone file called 2012-08-17-062839.inProgress. I suppose my HD may have died while backing up to Time Machine.
WHAT do I do?
Let's say the worst case scenario is that I cannot use these Time Machine backups. Is there any way to root through them for data I can hand-copy to my iMac's new internal drive? It would be grueling but at least it's something. How can I retrieve years of email? Luckily photos, music, videos, etc were backed up manually into a separate folder (also in the root of my external drive).
THANK YOU!!
Danielle

This happened to me after hard drive replacement under the Seagate Drive Recall at the local Apple Store. Here's what I learned from the process:
I Wagged the Mac home, fired it up (with naked OS installed at the Apple Store), and it wouldn't see my Time Machine drive with Setup Assistant - not on firewire 800 nor USB. Just a grey spinner that lasts forever. When I try just continuing anyway, it offers me something that looks plausible, but then puts up a dialog about duplicate user name, and no matter what I enter, it always says "that user already exists". So I think - maybe Migration Assistant. Complete the setup, create an account, watch the nice welcome movie. BAM - there's my Time Machine drive on the desktop. OK - it has to work . . . but no. Same behavior in Migration Assistant, plus the new OS offers to start making backups on my Time Machine disk - it's not recognizing it at all.
So - back to the Apple Store - let the genius figure it out. It turns out there are multiple problems. First, the "genius" who imaged my new machine picked 10.7.2 but my machine had 10.7.5 - turns out, it's not enough just to have right cat. Even a point release older OS may not recognize a newer Time Machine drive. The guy at the desk said "We have images of everything but the 10.7.2 has free iLife in it, so they like to use that one". What the heck? They don't image what you had originally as a matter of sane process?
Having figured that out, we re-image 10.7.5 at the store thinking we've fixed it. But no - Setup Assistant still won't see the Time Machine drive. Not on USB, not on Firewire. Not in a box, not with a fox.
So here's the second trick - newer machines have a recovery partion. see: http://www.apple.com/osx/recovery/ Boot with the option key held down, pick that partition, then you'll get a "system restore" option, to restore your whole system from a Time Machine backup. My drive was recognized by the recovery partition restore process when neither Setup nor Migration Assistant would. Obviously, there's something broken in Setup/Migration Assistant.
Takeaway:
- if you're getting a drive replaced by Apple, make sure they image *exactly* the same OS you had
- if Setup Assistant fails, use the recovery partition for system restore
- Use Recovery Disk Assistant http://support.apple.com/kb/DL1433 to make yourself a recovery thumb drive just in case. With Apple's new "no media" approach to the OS, you're hosed without it.

MacBook 10.4.11 to MBP 10.8 - Setup Assistant doesn't see drives?

All
I just posted this same info in an older thread but wanted to open an original post to ensure it got visibility. Thanks.
I have an older MB PPC running 10.4.11. I have been using SuperDuper to create bootable backups on an USB external drive (formatted to HFS+). Both the MB and the drive work as start up disks and all is in synch.
I purchased a new MBP and am upgrading from 10.7 to 10.8. Using Pondini's guides (thanks, http://pondini.org/OSX/Setup.html) I have tried the following methods but Setup Assistant never sees the source drive:
1. Connect USB with SuperDuper backup to MBP => Setup Assistant doesn't see it (selecting as a disk)
2. Start MB in Target Disk mode via Firewire connected to MBP => SA doesn't see it (selecting as disk)
3. Start MB in regular mode, launch Migration assistant and select to another Mac, MBP select from another Mac.... Never saw the disk and suggested I needed to update Migration Assistant. Reran Software Update and confirmed on latest. No luck.
NOTE: I had originally setup up the new MBP with an account and did NOT do Setup Assistant to migrate data. Ran into the same problems when running Migration Assistant not seeing the disks in the three modes above. Followed Pondini's advice and did a clean reinstall of Mtn Lion => booted from a USB boot thumbdrive, erased the main drive with Disk Utility, booted off the install thumbdrive with no issues until the disk recognition problems again)
Is the main issue that I am trying to migrate from too old of an OS X version (e.g. 10.4.11)? I can't find any specifications that say this is not allowed but I can't get it too work. Any help and additional suggestions very much appreciated. I have a family member anxios to get their new machine.....

Thanks, that's solved it, an incredible time saver!
The, uh, next issue has to do with Windows clients not seeing the Mac's DHCP server. Mac clients seem fine.
Mac Mac OS X (10.4.9)

I have my printer email address, but I can not see my printer listed when I login to hpeprint.com

I have my printer email address, but I can not see my printer listed when I login to hpeprint.com

I will need some more information in order to assist. What model of printer do you have? Different printers have different features such as the ability to display the printer's ePrint address on the front panel of the printer. The website that the printer can be viewed at is eprintcenter.com. Click on this link here to see the sign in page. Have you signed up and register the printer at this site? Is the email address for the printer one that you have customized? Or is one consisting of what appears to be random letters and numbers?
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

There are hidden pages in the PDF form I have. How can I see and print all without clicking on the

I have hidden pages in the PDF form I'm using (but didn't create). How can I see and print all the pages at once without clicking on the "next page" button. In the initial view, there are four pages, but if I click the "next page" button, there are a total of 12 pages in this document. This is three budget years, each year being 4 pages long.

You're most likely dealing with a dynamic XFA form created in LiveCycle Designer. You can open it, click the button, and save it, and it will most likely be 12 pages when next opened, but it depends on how the form is set up. The ability to make edits to an XFA form in Acrobat is very limited, especially for dynamic forms, so things like flattening aren't possible.
If it's not an XFA form, you'd still need to click the button at least once and save. To say for sure what's possible, I'd need to see the document. Can you post it somewhere?

OS X 10.8.3-Safari 6.0.4 Can't see or print Chase bank statements

Everything has worked just fine prior to installing the latest version of Adobe Reader. I could log on to my Chase credi tcard account, view and print from Safari anything I wanted. Subsequent to the Reader installation I can't see or print the statements. Printing other stuff hasn't been effected as far as I can tell.

Disable the Adobe Reader PDF plug-in.
See here: http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html
If you want to use Adobe's plug-in, make sure you open Adobe Reader and accept the license agreements, if you haven't already.

Can't see the printer queue

Hi,
I can't see the printer queue in Snow Leopard.
Either if I go to the Printer & Fax setting in the System Settings and try to open the printer queue it doesn't open.

I have the same problem and I'd like to attach my issue to this thread.
I use a Brother HL5250DN printer connected via USB cable to an Airport Express base station. The model is supported by 10.6, drivers are installed and the printer appears properly on all the lists. I can print on it, I can set all the options, but I have no access to the queue whatsoever. I can print without problems, I just can't access the queue.
It doesn't appear in the Dock during printing.
Pressing the button in the Printer & Fax preferences window produces no result, error or feedback of any kind.
What's wrong? I tried reinstalling the drivers and the entire system, but without "Archive & Install" option I can't do much to ensure there are no left-overs from 10.5. Does anyone know a solution?
Thanks in advance.
Message was edited by: Krzysztof Zabko-Potopowicz

MY Ipad2 (iOS 5.0.1) can't see the printer canon mg6250, connected on wi-fi, seen by my Pc. Someone could help me?

Problems with Ipad and Canon printer PIxma Mg6250.
MY Ipad2 (iOS 5.0.1) can't see the printer canon mg6250, connected on wi-fi, seen by my Pc. Someone could help me?

You need to update the printer's firmware to 2.0.
Go to http://www.canon.ie/Support/Consumer_Products/products/Fax__Multifunctionals/Ink Jet/PIXMA_MG_series/PIXMA_MG6250.aspx?type=download&page=1
It is really hard to find what you need but it is at canon Ireland.

Migration Assistant can't see my external hard drive.

Migration Assistant can't see my external hard drive with my back-up info on it. I need to migrate my user data from an older back-up ( OS X 10.4.11) to a recently installed OS X 10.5.8 system on a Mac Pro. The external drive is not bootable. Any ideas?

Great news, thanks!
On iTunes see this...
http://support.apple.com/kb/HT4527
Expand the External drive section & it's 6 steps.
More info, especially the Wrong Way part...
http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive/

Can not add network printer

Hi.
I installed HP Laserjet Pro P1102 on win 7, I checked it for sharing. trying to add it on winxp on same router but is not detected. I d/led file The HP Home Network Diagnostic Utility application "HPHNDU.exe" on pc that printer is attached to, can not find network printer.
Please help - Thanks.
Sinan

It might be possible to do this with an Airport Express. Your AE joins the network and the printer is connected to the AE. If you can get it cheap (g speed is OK).

Migration Assistant - Error Connecting to Network of sending MAC to new Mac

Migration Assistant - Error Connecting to Network of sending MAC to new Mac
So I doing the network Migration Assistant and its keeps giving me a ERROR connecting to Network of sending MAC to new MacBook Air... help...

The local path needs to be written as the "volumes". It's the Windows equivalent of using a Network Drive letter. If you have not set up the volume in the Mac Finder you will run into issues. DW was originally intended to have all files locally on your computer with a different testing server and different web server. The fact that you have the "d$" name suggests to me that these are Windows servers that are you connecting to. This article should help you map a drive that reconnects ( http://osxdaily.com/2012/05/04/automatically-connect-to-network-drive-mac-os-x/ ).
As far as the remote, for this DW should be allowing a network address because it is never assumed that the testing server is local on the computer. This may end up being a bug, but let's see if we can correct one problem at a time.

Can't see airdrop on my mac

can't see airdrop on my mac (its a imac)

I did two complete installs of Lion and AirDrop was missing from the Finder Sidebar both times. I believe the cause is the age of my MAC 24" 32bit Intel computer which was built in late 2007. On my wife's 10/2010 15" MACPRO laptop everything installed perfectly. Obviously Apple did not test their installs on older hardware. Other issues I had to resolve were the old Network Utility version 1.4.5 was not removed and showed up under applications while the new one version 1.5 showed up under Utilities were it belonged (meaning Launchpad had two duplicate apps). The older one was missing the BSD package, but this was not the real issue. I trashed the earlier version. Java had to be installed when the install was done. A glitch occurred with moving files out of a desktop folder. They would snap to the far left upper corner. This was resolved by restarting in safe mode, followed by a second restart when safe mode was complete. And to add insult to injury, 1Password does not load IDs and passwords any longer, but that's another vendor's problem. I filed a bug report on the Apple Developer website. That's all for now. I previously had to remove Sigma Chess, a legacy app that required Rosetta. Lion is not as stable as Snow Leopard was, because Snow Leopard was tested on the older hardware.

Setup Assistant can't see networked printer on Mac OS X

Similar Messages

Maybe you are looking for