Setup call forwarding

I can't setup call forwarding to my mphone phone. I'm getting the error that I need to use the international dialing standard.<br><br>I used (with and without spaces):<br>+1236xxxxxxx<br>1236xxxxxxx<br>xxxxxxx<br><br>Where xxxxxxx is my actual phone number. Is it because the 236 area code is new, or how does this international dialing format supposed to look like?

    Hi Xibir,
Oh no! Call forwarding is a great feature, and I am sad to hear that your having issues activating this feature. Let's get this fixed. To set an Immediate Call Forwarding from your work phone,
  • Dial *72 then the 10-digit phone number of your personal phone.
  • press Send and wait for confirmation beeps/message, and
  • press End.
If this does not work, please accept my follow & send us a Private message with your work mobile number. We can set this forwarding up for you.
Thanks,
PamelaF_VZW
Tweet us @vzwsuport

Similar Messages

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    Unable To Setup Call Forwarding - Receive Message "oops the server is not responding"
    have tried 3 different web browsers, chrome, ie and firefox and also tried our 3 outgoing internet lines all with different suppliers but when I go to add a call forwarding number it does nothing and I get the "oops" message.
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    for the call forwarding you need balance in your account and you can forward from the web browser or sky msn option also if need assistance you can connect with us

  • How to setup call forwarding

    I am trying to setup call forwarding but unable to do as
    I know it is not that much difficult but prob I am facing is
    That when I try to put the number it does not give any option
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    Hi Scooter,
    There are a few ways this can be done Have a look in CUCM under
    Call Routing> Directory number and see if it's set up there. You can have a DID/DN
    with Call Forward set up without an actual phone by doing it via this config.
    You can also check Device > CTI Route Point as the same "virtual" config can be set there as well.
    Cheers!
    Rob
    "Show a little faith, there's magic in the night" - Springsteen

  • What package do I need to setup call forwarding to...

    Hi I want to forward calls to my mobile when I cant answer them.
    I only want to call landlines in the UK and forward calls onto my mobile.
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    Thanks

    If you have UK mobile number then you would need a UK subscription that covers landlines and mobiles.
    http://www.skype.com/intl/en/prices/pay-monthly/#GB
    There are 2 tabs, make sure you pick the subscription from "Landlines and Mobiles" tab.
    Important is that the number where you forward your calls is covered by your subscription.
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    Andre
    If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

  • CUPC 8.6 call forward to voicemail

    Hi!
    I am using Cisco Personal Communicator (CUPC) 8.6 and also CUCM 8.6. I have CUPC in Deskphone mode, connected to a 6945 IP Phone. I also have Unity Connection where my voicemail box is hosted. When I want to setup call forward to voicemail button in cupc option, it is not working. CUPC will not handle the options I setup seconds before. If I manually put in a call forward to extension number of voice mail pilot call forwarding is working. also call forwarding to my mobile is working.
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    René

    Hi,
    If at least one of these phones is set to CF to VM then it will, if not, then no.
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    HTH
    Chris.

  • Call forwarding setup having a subscription

    Hi, I have a subscription and through skype desktop ?'m not able to setup the call forwarding. An error pop-up inform me that I have not enough credit!!! Yes, I have no credit, I pay for a subscription. So, I can setup the call forwarding via web. Thanks

    You must have a subscription that does not include mobile phones. Check to see if that is the case if so you will need skype credit to forward the phone. 
    If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
    Thank You!

  • Problems with call forwarding setup

    I just got an iPhone and it's great, except for one annoying problem with the call forwarding behavior.
    With my old RAZR phone (also on AT&T) I had two choices when turning on forwarding, "forward immediately" or "forward when unavailable". I used the second choice and had forwarding turned on all the time. Calls would go to the cell phone first but then forward to my home number if I was on another call or didn't answer after a couple of rings. That behavior is important because I want all voice messages in the same place, on my answering machine at home, regardless of whether my cell or home number was called (so I want to deliberately bypass AT&T's voicemail system).
    However the iPhone seems to only have the "immediately" behavior, which means I don't have a chance to answer a call on the iPhone before it forwards, and the iPhone doesn't even log it as a missed call. The forwarding setup is stored in AT&T's system so it seems like the capability should be there regardless of the type of phone, and this is just an arbitrary user-interface restriction with the iPhone. Anyone know how to work around this and get the "forward when unavailable" behavior?

    Jason -
    Thanks, this did the trick. The instructions under the section for "former AT&T Wireless customers" worked perfectly (perhaps because I am actually a former AT&T Wireless customer; I've had the number for almost 6 years, since before the merger with Cingular). Anyway, I dial 61xxxxxxxxxx# (xxx = the number to forward to), make the call, and a confirmation message appears on the screen; now the forwarding is working just the way I like it.
    Thanks again!
    Bob

  • Unity 4.0 - Call Forwarding and Voice Mail

    Here is the situation:
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    For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
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    Thanks in advance.
    Jeff

    Hi Jeff,
    Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
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    The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
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    Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
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    http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
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    Open the Unity System Administrator web page.
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    Rob

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    Substate of the call : SUBSTATE_NONE (0)
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    Destn SIP Req Addr:Port : 10.253.66.2:5060
    Destn SIP Resp Addr:Port: 10.253.66.2:5060
    Destination Name :
    Number of Media Streams : 2
    Number of Active Streams: 1
    RTP Fork Object : 0x0
    Media Stream 1
    State of the stream : STREAM_ACTIVE
    Stream Call ID : 95
    Stream Type : voice-only (0)
    Negotiated Codec : g711ulaw (160 bytes)
    Codec Payload Type : 0
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    Dtmf-relay Payload Type : 0
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    Media Dest IP Addr:Port : 10.253.66.2:16904
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    Stream Type : voice+dtmf (1)
    Negotiated Codec : No Codec (0 bytes)
    Codec Payload Type : 255 (None)
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    Dtmf-relay Payload Type : 0
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    Media Dest IP Addr:Port : 0.0.0.0:0
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    Number of SIP User Agent Server(UAS) calls: 0
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    1 1 xcode sendrecv g729 10.253.66.254 2000 17620
    Total number of active session(s) 1, and connection(s) 2

  • IP Phone call forward to Attendant Console - reach Attendant Console Voicemail

    Hello,
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    Thibaut

    It is likely that they are transferring a call to the operator on a line they are not logged into instead of the queue.
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  • Call forward to unity connection call handler

    have  the following setup:
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    You can assign a specific partition to cti-rp and assign it to a CSS and this CSS should be assigned to those users (at call forward settings in line) only to whom you are trying to give this facility and for other users you can 
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  • Call forward to another users voicemail

    Here is the scenario, i cannot find a way to accomplish this.
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    Rob
    "Why not help one another on the way" - Bob Marley

  • CUCM 8.6 Call Forwarding to External Number Issue

    Hello,
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    Via: SIP/2.0/UDP MY-CUCM-IP:5060;branch=z9hG4bK1003a84126249
    From: <sip:057729XXXX@MY-CUCM>;tag=4052091~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
    To: <sip:2484XXX@ISP-IP>
    Date: Wed, 18 Dec 2013 13:34:18 GMT
    Call-ID: 16d82e80-2b11a45a-c43e7-84450d0a@MY-CUCM-IP
    Supported: timer,resource-priority,replaces
    Min-SE:  1800
    User-Agent: Cisco-CUCM8.6
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    CSeq: 101 INVITE
    Expires: 180
    Allow-Events: presence
    Supported: X-cisco-srtp-fallback
    Supported: Geolocation
    Cisco-Guid: 0383266432-0000065536-0000191815-2219117834
    Session-Expires:  1800
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    Remote-Party-ID: <sip:057729XXXX@MY-CUCM-IP>;party=calling;screen=yes;privacy=off
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    Max-Forwards: 68
    Content-Type: application/sdp
    Content-Length: 215
    v=0
    o=CiscoSystemsCCM-SIP 4052091 1 IN IP4 MY-CUCM-IP
    s=SIP Call
    c=IN IP4 MY-CUCM-IP
    t=0 0
    m=audio 29790 RTP/AVP 8 101
    a=rtpmap:8 PCMA/8000
    a=ptime:20
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    |2,100,56,1.173711429^MY-CUCM-IP^MTP_3
    17:34:18.526 |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 2|2,100,56,1.173711429^MY-CUCM-IP^MTP_3
    17:34:18.526 |EnvProcessUdpHandler::fireSignal - SEND: index = 2, handler = 0xb2d59c98|*^*^*
    17:34:18.526 |EnvProcessUdpPort::fireSignal - SEND, destination = ISP-IP:5060|*^*^*
    17:34:18.526 |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 1172, ISP-IP:5060)|*^*^*
    17:34:18.536 |EnvProcessUdpHandler::handle_input - handle = 334|*^*^*
    17:34:18.536 |EnvProcessUdpHandler::handle_input   Status: 0, Id: 2|*^*^*
    17:34:18.536 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 358 from ISP-IP:[5060]:
    [12623361,NET]
    SIP/2.0 100 Trying
    Call-ID: 16d82e80-2b11a45a-c43e7-84450d0a@MY-CUCM-IP
    CSeq: 101 INVITE
    From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052091~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
    To: <sip:2484XXX@ISP-IP>;tag=sip+1+b3a00013+867def6a
    Via: SIP/2.0/UDP MY-CUCM-IP:5060;branch=z9hG4bK1003a84126249
    Server: CISCO-SBC/2.x
    Content-Length: 0
    |2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/Stack/Info/0x0/ccsip_spi_get_msg_type returned: 2 for event 1|2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/Stack/Transport/0x0/context=(nil)|2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/Stack/Transport/0x0/gConnTab=0xf484290, addr=ISP-IP, port=5060, connid=2, transport=UDP|2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/Stack/Info/0x0/Return existing connection for port 5060 connId 2|2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/Stack/Info/0x0/Checking Invite Dialog|2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/Stack/Info/0xb1b50c90/INVITE response with no RSEQ - disable IS_REL1XX|2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_TRYING value=500 retries=3|2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/Stack/States/0xb1b50c90/0xb1b50c90 : State change from (STATE_SENT_INVITE, SUBSTATE_NONE)  to (STATE_RECD_PROCEEDING, SUBSTATE_PROCEEDING_PROCEEDING)|2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_stop_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0|2,100,230,1.4901096^ISP-IP^*
    17:34:18.536 |//SIP/SIPHandler/ccbId=0/scbId=0/sip_start_timer: type=SIP_TIMER_EXPIRES value=180000 retries=0|2,100,230,1.4901096^ISP-IP^*
    17:34:18.561 |EnvProcessUdpHandler::handle_input - handle = 334|*^*^*
    17:34:18.561 |EnvProcessUdpHandler::handle_input   Status: 0, Id: 2|*^*^*
    17:34:18.561 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 396 from ISP-IP:[5060]:
    [12623362,NET]
    SIP/2.0 403 Forbidden
    Call-ID: 16d82e80-2b11a45a-c43e7-84450d0a@MY-CUCM-IP
    CSeq: 101 INVITE
    From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052091~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
    To: <sip:2484XXX@ISP-IP>;tag=sip+1+b3a00013+867def6a
    Via: SIP/2.0/UDP MY-CUCM-IP:5060;branch=z9hG4bK1003a84126249
    Server: CISCO-SBC/2.x
    Content-Length: 0
    Contact: <sip:ISP-IP:5060>
    [12623363,NET]
    ACK sip:2484XXX@ISP-IP:5060 SIP/2.0
    Via: SIP/2.0/UDP MY-CUCM-IP:5060;branch=z9hG4bK1003a84126249
    From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052091~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
    To: <sip:2484XXX@ISP-IP>;tag=sip+1+b3a00013+867def6a
    Date: Wed, 18 Dec 2013 13:34:18 GMT
    Call-ID: 16d82e80-2b11a45a-c43e7-84450d0a@MY-CUCM-IP
    Max-Forwards: 70
    CSeq: 101 ACK
    Allow-Events: presence
    Content-Length: 0
    INVITE sip:2484XXX@ISP's-Other-IP:5062 SIP/2.0
    Via: SIP/2.0/UDP MY-CUCM-IP:5062;branch=z9hG4bK1003a95b8f3900
    From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052092~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
    To: <sip:2484XXX@ISP's-Other-IP>
    Date: Wed, 18 Dec 2013 13:34:18 GMT
    Call-ID: 16d82e80-2b11a45a-c43e8-84450d0a@MY-CUCM-IP
    Supported: timer,resource-priority,replaces
    Min-SE:  1800
    User-Agent: Cisco-CUCM8.6
    Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
    CSeq: 101 INVITE
    Expires: 180
    Allow-Events: presence
    Supported: X-cisco-srtp-fallback
    Supported: Geolocation
    Cisco-Guid: 0383266432-0000065536-0000191816-2219117834
    Session-Expires:  1800
    P-Asserted-Identity: <sip:057729XXXX@MY-CUCM-IP>
    Remote-Party-ID: <sip:057729XXXX@MY-CUCM-IP>;party=calling;screen=yes;privacy=off
    Contact: <sip:057729XXXX@MY-CUCM-IP:5062>
    Max-Forwards: 68
    Content-Type: application/sdp
    Content-Length: 215
    v=0
    o=CiscoSystemsCCM-SIP 4052092 1 IN IP4 MY-CUCM-IP
    s=SIP Call
    c=IN IP4 MY-CUCM-IP
    t=0 0
    m=audio 29792 RTP/AVP 8 101
    a=rtpmap:8 PCMA/8000
    a=ptime:20
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    |2,100,56,1.173711431^MY-CUCM-IP^MTP_3
    17:34:18.567 |EnvProcessUdpPort - EnvProcessUdpHandler::fireSignal() varId = 0|2,100,56,1.173711431^MY-CUCM-IP^MTP_3
    17:34:18.567 |EnvProcessUdpHandler::fireSignal - SEND: index = 0, handler = 0xa6b4d7c0|*^*^*
    17:34:18.567 |EnvProcessUdpPort::fireSignal - SEND, destination = ISP's-Other-IP:5062|*^*^*
    17:34:18.567 |EnvProcessUdpPort - EnvProcessUdpHandler::send(buff, 1177, ISP's-Other-IP:5062)|*^*^*
    17:34:18.569 |EnvProcessUdpHandler::handle_input - handle = 335|*^*^*
    17:34:18.569 |EnvProcessUdpHandler::handle_input   Status: 0, Id: 0|*^*^*
    17:34:18.569 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 394 from ISP's-Other-IP:[5062]:
    [12623365,NET]
    SIP/2.0 100 trying -- your call is important to us
    Via: SIP/2.0/UDP MY-CUCM-IP:5062;branch=z9hG4bK1003a95b8f3900;rport=5062
    From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052092~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
    To: <sip:2484XXX@ISP's-Other-IP>
    Call-ID: 16d82e80-2b11a45a-c43e8-84450d0a@MY-CUCM-IP
    CSeq: 101 INVITE
    Server: kamailio (3.3.1 (x86_64/linux))
    Content-Length: 0
    17:34:18.587 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 375 from ISP's-Other-IP:[5062]:
    [12623366,NET]
    SIP/2.0 403 Forbidden
    Via: SIP/2.0/UDP MY-CUCM-IP:5062;branch=z9hG4bK1003a95b8f3900;rport=5062
    Call-ID: 16d82e80-2b11a45a-c43e8-84450d0a@MY-CUCM-IP
    From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052092~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
    To: <sip:2484XXX@ISP's-Other-IP>;tag=dc6a4ae7
    CSeq: 101 INVITE
    Reason: Q.850;cause=0;text="unknown"
    Content-Length: 0
    |2,100,230,1.4901099^ISP's-Other-IP^*
    [12623367,NET]
    ACK sip:2484XXX@ISP's-Other-IP:5062 SIP/2.0
    Via: SIP/2.0/UDP MY-CUCM-IP:5062;branch=z9hG4bK1003a95b8f3900
    From: <sip:057729XXXX@MY-CUCM-IP>;tag=4052092~294be736-ce3b-450f-a7f1-c801f3cc9a7e-27746002
    To: <sip:2484XXX@ISP's-Other-IP>;tag=dc6a4ae7
    Date: Wed, 18 Dec 2013 13:34:18 GMT
    Call-ID: 16d82e80-2b11a45a-c43e8-84450d0a@MY-CUCM-IP
    Max-Forwards: 70
    CSeq: 101 ACK
    Allow-Events: presence
    Content-Length: 0

    SIP/2.0 403 Forbidden error
    If your router is sending a SIP/2.0 403 Forbidden error to the SIP server you are registered to, there is a good chance your  router is blocking the incoming call due to the toll-faud prevention  feature that was added to IOS version 15.1(2)T.
    How to Identify if TOLLFRAUD_APP is Blocking Your Call
    If the TOLLFRAUD_APP is rejecting the call, it generates a Q.850       disconnect cause value of 21, which represents ‘Call Rejected’. The       debug voip ccapi inout command can be run to       identify the cause value.
    Additionally, voice iec syslog can be       enabled to further verify if the call failure is a result of the toll-fraud       prevention. This configuration, which is often handy to troubleshoot the origin       of failure from a gateway perspective, will print out that the call is being       rejected due to toll call fraud. The CCAPI and Voice IEC output is demonstrated       in this debug output:
    %VOICE_IEC-3-GW: Application Framework Core: Internal Error (Toll fraud call rejected):
    IEC=1.1.228.3.31.0 on callID 3 GUID=F146D6B0539C11DF800CA596C4C2D7EF
    000183: *Apr 30 14:38:57.251: //3/F146D6B0800C/CCAPI/ccCallSetContext:
       Context=0x49EC9978
    000184: *Apr 30 14:38:57.251: //3/F146D6B0800C/CCAPI/cc_process_call_setup_ind:
       >>>>CCAPI handed cid 3 with tag 1002 to app "_ManagedAppProcess_TOLLFRAUD_APP"
    000185: *Apr 30 14:38:57.251: //3/F146D6B0800C/CCAPI/ccCallDisconnect:
       Cause Value=21, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
    The Q.850 disconnect value that is returned for blocked calls can also       be changed from the default of 21 with this command:
    voice service voip
    ip address trusted call-block cause
    How to Return to Pre-15.1(2)T Behavior
    Source IP Address Trust List
    There are three ways to return to the previous behavior of voice       gateways before this trusted address toll-fraud prevention feature was       implemented. All of these configurations require that you are already running       15.1(2)T in order for you to make the configuration change.
    Explicitly enable those source IP addresses from which you would like           to add to the trusted list for legitimate VoIP calls. Up to 100 entries can be           defined. This below configuration accepts calls from those host           203.0.113.100/32, as well as from the network 192.0.2.0/24. Call setups from           all other hosts are rejected. This is the recommended method from a voice           security perspective.
    voice service voip
    ip address trusted list
      ipv4 203.0.113.100 255.255.255.255
      ipv4 192.0.2.0 255.255.255.0
    Configure the router to accept incoming call setups from all source           IP addresses.
    voice service voip
    ip address trusted list
      ipv4 0.0.0.0 0.0.0.0
    Disable the toll-fraud prevention application completely.
    voice service voip
    no ip address trusted authenticate
    Two-Stage Dialing
    If two-stage dialing is required, the following can be configured to       return behavior to match previous releases.
    For inbound ISDN calls:
    voice service pots
    no direct-inward-dial isdn
    For inbound FXO calls:
    voice-port
    secondary dialtone

  • Call Forward to Voicemail

    I am having an issue when forwarding to another extension.  I know this is probably a simple answer but I'm stumped.
    I am going into the DN Configuration page for extension A.  Under Call Forward, for the destination I am entering extension B for:
    Forward Busy Internal
    Forward Busy External
    Forward No Answer Internal
    Forward No Answer External
    Forward No Coverage Internal
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    Forward on CTI Failure
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    And I am unchecking the Voicemail check boxes.
    Then I am doing the same for extension B.
    But when I have it setup this way, each extension will bounce to the other and will not go to voicemail.  It will forward back and forth.
    Any suggestions?

    Hi,
    If at least one of these phones is set to CF to VM then it will, if not, then no.
    If none of your phones is set to CF to VM CUCM will not send them to VM, that is expected, if you need to ring, phone A, and if it is not answered to go to phone B, C... and so on, and send the caller to VM after you have reached all of these then use a hunt group, (the pilot can be set to CF to VM if nobody answers), if you need to ring all phones at the same time so someone can pick this up, use a hunt group with a broadcast logic.
    If this is for a single user, check 'single number reach' (SNR) or mobility on CUCM.
    Bottom line, there is no way to send a caller to VM if none of the phones is set to CF to VM.
    HTH
    Chris.

  • Support Line - Call Forward All through Hunt Pilot to cell phone

    I know I may be beating a dead horse, but I've found so much help in these forums that I figured I'd give it a shot.
    We have a Cisco Unified Communications Manager Business Edition and we are running into a configuration issue. What we would like to do is to create an emergency support line for our IT staff. The way we would like this to function is that a caller dials a number, CM accepts the call and dials out to our IT staff's cell phone numbers in a round-robin fashion. To avoid the caller getting dumped into the IT staff's voice mail on their cells, we would like the staff member to have to dial a number to accept the call. If there is no answer, the call rolls to the next cell number. If no one is available, the caller should be directed to Unity Connection to leave a message. Unity then will send out text and email messages to the support staff.
    I know that we can use Unity to perform an assisted transfer, which will require the user to press "1" to accept the call, and we are able to get Unity to send out the notifications (text and email) when a voice message is left. The issue is with Call Manager making the outbound calls to the cell phones.
    What we have attempted is to setup DNs that call forward all to the users cell numbers. These DNs have been added to a Line Group, which has a Hunt Pilot attached to it. Any time this pilot is called, we get a reorder. Using the DNA, we see that "no device is associated with the DN", which is under the DN for the first users cell forward. If we add that DN as a second line to that users IP Phone (7940), then the call into the Hunt Pilot rings that line on the IP phone, not the CFA to the cell phone.
    After weeks of digging around, it seems as though CFA in a Hunt is just not possible. My boss wants official word from Cisco about this, but TAC doesn't seem to want to help due to service contract issues (which blows my mind, as we have opened several cases in the past two months for configuration related issues). Our Business Edition came with Contact Center Xpress, although we do not have the resources available to install it. If CCX will carry out this task, that might be enough to push management into getting another server to support this, but without being able to play around with it, I don't know.
    If anyone has any suggestions on how to make this work, I would GREATLY appreciate the help!
    Thanks in advance,
    -Geoff

    Hi Geoff,
    Always interesting isn't it :)
    Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
    The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.
    From this doc;
    http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892
    So, any Forwarding settings have to be done on the Hunt Pilot itself. These Destination settings (on the Hunt Pilot) need to be configured to go to the Unity Voicemail Pilot # or perhaps this is where you Forward out to the Cell #;
    Hunt Forward Settings
    Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.
    Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
    Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.
    Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
    Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)
    Maybe you could leverage these Unity Connection configs to achieve your desired results. These will ensure that the Message is not left unattended;
    Cascading Message Notification
    Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
    For example, to create a cascade of message notifications for your Technical Support department,
    Chaining Message Notification
    Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. The definition of failure to a notification device is based on the options you select for retrying a device that is not answered or is busy.
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wp1132107
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemac040.html#wp1132107
    Hope this helps!
    Rob

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