Setup can not find a supported product

Question

&Setup can not find a supported product3 I have an XFi XtremeGamer and I tried to update the console launcher and received the error that setup could not find a supported product. I have had this machine for 2 years on XP, and I used the autoupdate feature on the website. This feature found the device on my machine and listed a few updates including the console launcher. I would think if there was a problem, the autoupdate would issue some kind of error. I was able to update the driver on 2/7/08 without any problems using the autoupdate with the website, and I did install the wave studio suite yesterday with autoupdate without issues too. I have made no hardware changes to this machine. Device Manager lists the device as working properly. I do have sound from the card. I tried to download the launcher.exe package with the same result. It would seem that I would have had more issues if the card wasn't installed correctly including the?autoupdate feature not?working and not finding the card and other autoupdate software packages not installing correctly.
Any ideas? Thanks.

Answer 1

[color="#000000"]The Creative Console Launcher 2.60.35 update does not work for my X-Fi XtremeMusic soundcard with Vista 64-Bit OS.
Edit:
Either going through the creative autoupdate or downloading the file manually and trying to install this update, I get this message below. Yes, I have went to the right download webpage for my soundcard and operating system.
My Soundcard : X-Fi XtremeMusic SB0460
My Operating System : Vista 64-Bit
[color="#ff0000"]"Setup is unable to detect a supported product on your system. Please
ensure that your product is properly installed before running this
setup program".
[color="#ff0000"]?
[color="#000000"]?=======
[color="#ff0000"]?
<div class="DownloadFileName">File Name : CSL_PCAPP_LB_2_60_35.exe<div class="DownloadText">This download contains?the Creative Console Launcher application. For more information, read the rest of this web release note. This download supports the following audio devices only:
Sound Blaster? X-Fi? XtremeMusic<
Sound Blaster X-Fi XtremeGamer<
Sound Blaster X-Fi Platinum<
Sound Blaster X-Fi Fatalty?<
Sound Blaster X-Fi Elite Pro<
Sound Blaster X-Fi<
Sound Blaster X-Fi Surround 5. <
USB Sound Blaster X-Fi Xtreme Audio?Karaoke<
Fixes:
Rectifies the output delay when using line-in/microphone monitoring.<<font face="Tms Rmn">?<font face="Helv" size="2">?
Requirements:
Microsoft? Windows Vista? 32-bit or 64-bit, Windows? XP Professional x64 Edition or Windows XP Service Pack 2 (SP2)<
Creative Sound Blaster?audio devices listed above<
[color="#ff0000"]?
Message Edited by freesky on 0-02-2009 0:28 PM