Setup E2500 with Slingbox Solo

Question

Slingbox no longer uses software, but is now web based. I got a new computer and when I go to the site it can't locate my slingbox on their network. Does anyone have a step by step instruction on how to address this issue?
When I go to the site and sign in, it loads the application but then scolls as it looks for my box on the network until it times out. Slingbox directory shows my slingbox, but it says unconfigured.
I called tech support, where I was told my 90 days for free support had expired 2 weeks ago.  The port forwarding instructions I found on the internet made references to going into the router and selecting port range forwarding and have start and end port of 5100 and then enable that port.
When I go to support on the slingmedia page, it displays my slingbox with Slingbox status alert, software warning.   Instructions state go to slingmedia site and look for update, but if my box is not on thier directory, I can't download update.
Slingbox Info
Slingbox Name: My Slingbox
Slingbox ID:XXXXXXXXXXXXXXXXXXXXXXXXX9B30
Slingbox Software Version: 1.2.18
Internet Viewing
Set Up Complete: Yes
Slingbox Public IP Address: XX.XXX.X.228
Slingbox Private IP Address: XXX.XXX.X.237
Slingbox Port: 5001
Slingbox Access Info
Activation Date: 11-09-2007
Date Last Accessed: 02-08-2009

Answer 1

After you put your modem in bridge mode, you'l need to reset your E2500 to factory defaults and reconfigure following these instructions:
http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&articleid=3687
and then set your mtu manually.  It's probably 1492, but your can check here:
http://www6.nohold.net/Cisco2/ukp.aspx?pid=8&vw=1&articleid=386
To take the modem out of bridge mode, just press and hold the reset button on the modem.  But there's rarely a need to ever take it out of bridge mode.