Setup Page Error

Hello, I have been trying for a couple days to figure out why I can not acces the setup page for my wireless router. I put in the IP address, and logged in as prompted. It goes to the setup screen from there, but most of it doesnt load. The drop down fields are empty, there are no tabs (not even links where the images werent loading). I am just posting to see if anyone has encountered this problem before.
I am using an ibook g4, and I have tried with both Safari and Firefox. I don't know if this would have anything to do with it but i have encountered similar problems in the past so I thought i would include it.
Also, when I was talking to the 'tech support' they said that it was a firewall that was keeping the page from loading, however my firewall is off.
Any help would be appreciated,
sp

Hi... If you firewall is off, also reduced the security setings on your MAC and Also try to Upgrade the firmware of the router.

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Message Edited by johnsonle9 on 01-24-2010 01:24 PM
Message Edited by johnsonle9 on 01-24-2010 01:24 PM

Are you getting the same problem with another computer...?
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1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
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Please let me know how things turn out for you.

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