Several daily crashes in Illustrator CS6 64-Bit

Hello,
After a long hard struggle with CS6 32-bit, Windows XP and 4 GB RAM, we decided to do our designers a favor and install Windows 7 Pro 64-Bit, 16 GB RAM and a new SSD for them, in order to speed up their daily work. Besides that, the PC is equipped with an i7-2600k and some HP-motherboard (it's an HP Elite 8200 with the beforementioned upgrades).
The good news is, that it has increased the speed greatly.
The bad news is, that Illustrator (the 64-bit version) has a tendency to crash several times each day. I havent' been able to find a pattern, unfortunately, but here's log-files from event viewer:
Faulting application Illustrator.exe, version 16.0.0.682, faulting module 4f6e45b7, version MSVCR100.dll, fault address 0x10.0.40219.325
Faulting application Illustrator.exe, version 16.0.0.682, faulting module 4f6e45b7, version dvaui.dll, fault address 0x6.0.0.0.
I've seen a few threads regarding the first crash, which suggested, that we should run Illustrator with administrative priveleges. So we did that (setting the permissions in the shortcut), but with no luck. I have absolutely no idea what dvaui.dll is, though.
The user is a local administrator, which should rule out any permission-issues in my eyes.
Any ideas on how to proceed?
Best regards,
Thomas

We are having the same issue and unable to find a common pattern. We reformatted the PC and reinstalled Illustrator.
Logged in as a local administrator and domain administrator, same issue.
Cleared Settings & Preferences, same issue.
Turned off Preferences sync, same issue.
Turned off AVG, same issue.
Unable to find a common pattern at all.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 18.0.0.18
Application Timestamp: 53880380
Fault Module Name: dvaui.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 536d4782
Exception Code: c0000005
Exception Offset: 00000000002fafea
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: bd8c
Additional Information 2: bd8c6776c4e051ed4b6064776f680c83
Additional Information 3: 3e48
Additional Information 4: 3e483067cb25453b65b9d2c9125e19e9

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Illustrator CS6 64-bit Crashes When Opening Files

This is a problem that has been plaguing me since I moved to CS6 64-bit (on a Windows 7 machine). I've only seen it in Illustrator:
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The only trait that I have sussed out is that it seems to happen more frequently if I've left the computer idle for 20 minutes or so, which is well below the sleep time-out for my hard drive. It's almost like Illustrator doesn't know how to wait for a file if the file isn't immediately available. (The files are not open elsewhere.) I've read that Illustrator is cranky with files on network locations, but this happens more frequently with local files.
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The event log for yesterday's crash doesn't seem to be particularly helpful. (Posted below.)
Is this behavior familiar to anyone? I have been searching Adobe's forums and the web in general with no luck for the last year. My apologies if this has been addressed elsewhere in the forums and I haven't found it.
Thanks in advance for any advice!
Log Name:      Application
Source:        Application Error
Date:          6/26/2013 2:38:35 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Faulting module name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Exception code: 0xc0000005
Fault offset: 0x000000000066d8c8
Faulting process id: 0x1030
Faulting application start time: 0x01ce72527a68524e
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Report Id: 9b76be3b-de8f-11e2-b99d-00259049948b
Event Xml:

Thanks for the suggestion. I'll give that a shot... but wouldn't other applications be experiencing the same thing? I open Photoshop files all day and it's never happened. I'm in and out of CorelDraw as well. (I don't open Corel files in Illustrator.) I also see no disk errors in the event log, but, as I said, I'll check for updates because that couldn't hurt, right? :-)
Thanks again.

Illustrator CS6 64-bit dvaui.dll and msvcr100.dll crashing problem, any solution?

First things first, trying to find a tech support Email address or phone number has been infuriating. The "3-step support wizard" which results in "go to the forums" is also infuriating and insulting.
I have a Windows 7 64-bit PC running CS6 64-bit (updated/current), and it's crashing at random (2-3 times per day). I see events recorded in the event log showing dvaui.dll and msvcr100.dll as the source. Other people have raised this as an issue, and all I see are guesses. Does Adobe have a credible solution for this yet?
I've tried running as a domain admin, which did not help.
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David.

Hi Larry,
Thank you for responding.
> CS6 is current in that it is still available for purchase and in the CC but it is now two versions behind.
I'm not quite sure what you are trying to say. Can you be explicit, please?
> As to your problem have you tried downloading the .dll files from Microsoft and reinstalling them?
I have copied and re-registered the DLL files from a known-good machine (that is to say that the machine doesn't exhibit any of the symptoms as the above machine), which did not help.
I'm really interested in having Adobe respond directly to this issue. I know they are aware of it.
It's clear that Adobe doesn't actually want to support this program, but people rely on it for their economic success. Both my client and his employees need this program to function properly and reliably, and I think anyone would agree that it's reasonable to expect that a problem like this (that affects more than just us) be, at a minimum, addressed. Adobe has my client's money, they had no problem accepting it. With that acceptance comes a duty to be responsive.
Thanks,
David.

CS5 plugin to work on Illustrator CS6 64-bit?

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CreativeCollab wrote:
I feel like I need to chime in here. I just installed my new Master Collection of CS6 all my x64 applications were working with the exception of Illustrator x64. I Googled the heck out of this and found so much back and forth between adobe saying it's a microsoft issue (.net framework and redistributables) and microsoft saying it's an Adobe issue.
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I would also just like to add that I have confirmed that this file already existed in my C:\Windows\System32 and in C:\WindowsSysWOW64 so my OS was NOT missing it as a .dll; again reiterating that it appears to make this an Adobe issue.
Good luck to the rest.
This one works for me ...

Adobe Illustrator CS6 (64 Bit)でpsdがリンク配置されたファイルが開けない

CS６スタンダードでAdobe Illustrator CS6 (64 Bit)をwin8のOSで使用しています。
最近客先で作成したファイルを開けなくなりました。
① 作成したファイルにpsdファイルがリンクされており
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②新規作成でも配置でpsdファイルを設定しようとしてもエラーになり取り込めません。
③別のＰＣでは問題なく①のファイルも開けます。
CS6ごと再インストールを何度かしましたがだめです。
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気になるのは最近ですがプラグインで株式会社地理情報開発の
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よろしくお願いします。

別のPCでは問題がないということですから、Illustratorの環境ファイル系かOS環境側に何か根っこがありそうですね。類似の報告は海外のフォーラムでも見かけましたが、いずれも回答がついていませんでした。おそらく開発者にデバッグしてもらわないと原因追及が難しいレベルの現象で、我々としては何かが壊れていると考えて対処するしかなさそうです。
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steve963 wrote:
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FOUND IT! thank you so much!!! this is the crash error!
Faulting application name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
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Faulting application name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
Faulting module name: AIPort.dll, version: 1.0.0.1, time stamp: 0x509ab673
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2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [218912877.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [250161213.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [28738525.lic] succeed.
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2015-02-27 00:15:20 [6512] Activation: ExpirySerialNumber : Serial Number not expired.
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2015-02-27 00:15:20 [6512] Adobe Silent Activator: ***********Silent Activator End*******************
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2015-02-27 00:15:16 [5484] AMT: Initializing C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\
2015-02-27 00:15:16 [5484] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
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2015-02-27 00:15:16 [5484] PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:16 [5484] performance: AMTPreObtainProductLicense took 1.039846 ms
2015-02-27 00:15:16 [5484] AMT: RW check key updated !
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2015-02-27 00:15:16 [5484] PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: config: Host app was installed, using installed license configuration.
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2015-02-27 00:15:16 [5484] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
2015-02-27 00:15:16 [5484] config: payload code: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] config: current locale code: ALL
2015-02-27 00:15:16 [5484] config: Done loading configuration
2015-02-27 00:15:16 [5484] config: Setting insalled locales
2015-02-27 00:15:16 [5484] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2015-02-27 00:15:16 [5484] AMT: Installed Locale [0] = en_US
2015-02-27 00:15:16 [5484] AMT: Reordered Locale [0] = en_US
2015-02-27 00:15:16 [5484] AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] AMT: config: PayloadCode: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
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2015-02-27 00:15:16 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Registration] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Growl] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULAForPassive] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULAForPassive] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] AMT: Application can be serialized (Non Passive App).
2015-02-27 00:15:16 [5484] PCDService: Failed to read value for key [LicensedLocales] in hive [Illustrator-CS6-Win-GM{|}LicLoc] from cache : 769
2015-02-27 00:15:16 [5484] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:16 [5484] config: Enigma Data Found from SLCache
2015-02-27 00:15:16 [5484] PCDService: Failed to read value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] from cache : 769
2015-02-27 00:15:16 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] AMT: Subsequent launch (serial [90148713156021585045]).
2015-02-27 00:15:16 [5484] AMT: Application state initialized. Obtaining Product License.
2015-02-27 00:15:16 [5484] AMT: Obtaining client features from cache.
2015-02-27 00:15:16 [5484] AMT: Obtaining client product info from cache.
2015-02-27 00:15:16 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [ENABLE_GUEST] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] AMT: Running in PROV_APP
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: Using default media policy RET
2015-02-27 00:15:16 [5484] uiswitch: EULA has already been accepted.
2015-02-27 00:15:16 [5484] AMT: This is a subsequent launch. Deferring services.
2015-02-27 00:15:16 [5484] performance: AMTObtainProductLicense took 24.793335 ms
2015-02-27 00:15:18 [5484] AMT: Pre-Validating Product License.
2015-02-27 00:15:18 [5484] AMT: Services not yet loaded in this session.
2015-02-27 00:15:18 [5484] AMT: Loading services in background to get ready for Validate call.
2015-02-27 00:15:18 [5484] AMT: Spawning background thread to load services.
2015-02-27 00:15:18 [5484] performance: AMTPreValidateProductLicense took 142.779556 ms
2015-02-27 00:15:18 [5484] AMT: Starting work on prevalidate thread.
2015-02-27 00:15:18 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:18 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:18 [5484] AMT: AMTPlugPlug : Get Licensing information
2015-02-27 00:15:18 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:18 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:18 [5484] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2015-02-27 00:15:18 [5484] AMT: PlugPlug : Can Go Online returned as true
2015-02-27 00:15:19 [5484] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2015-02-27 00:15:19 [5484] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2015-02-27 00:15:19 [5484] performance: AMTPlugPlugRequest took 1036.806396 ms
2015-02-27 00:15:19 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:20 [5484] AMT: RW check key updated !
2015-02-27 00:15:20 [5484] AMT: AMT: PreValidating Product License.
2015-02-27 00:15:20 [5484] AMT: Launch Workflow not yet done in this session.
2015-02-27 00:15:20 [5484] AMT: Starting Background Subsequent Launch Workflow
2015-02-27 00:15:20 [5484] AMT: Starting ALM workflow.
2015-02-27 00:15:20 [5484] AMT: Initializing ALM for serialized activation.
2015-02-27 00:15:20 [5484] ALMService: Initializing as licensed app
2015-02-27 00:15:20 [5484] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2015-02-27 00:15:20 [5484] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2015-02-27 00:15:20 [5484] SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-27 00:15:20 [5484] ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
2015-02-27 00:15:20 [5484] ALM: _info_: Host app is Licensable App
2015-02-27 00:15:20 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:20 [5484] AMT: AMTPlugPlug : Get Licensing information
2015-02-27 00:15:20 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:20 [5484] ALM: _info_: Got DOM List from FA_Set
2015-02-27 00:15:20 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:20 [5484] ALM: _info_: Found LEID Illustrator-CS6-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT
2015-02-27 00:15:20 [5484] ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2015-02-27 00:15:20 [5484] ALM: _info_: Found LEID VideoSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484] config: Using default media policy RET
2015-02-27 00:15:20 [5484] ALM: _info_: MediaTagPolicy is RET
2015-02-27 00:15:20 [5484] PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] ALM: _info_: Canonical LEID is Illustrator-CS6-Win-GM
2015-02-27 00:15:20 [5484] ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] ALM: _info_: Set Running Locale to en_US
2015-02-27 00:15:20 [5484] AMT: Performing ALM silent license verification.
2015-02-27 00:15:20 [5484] ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
2015-02-27 00:15:20 [5484] ALM: _info_: Searching license for locale en_US ...
2015-02-27 00:15:20 [5484] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2015-02-27 00:15:20 [5484] AMT: PlugPlug : Can Go Online returned as true
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 00:15:20 [5484] ALM: _info_: Found existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the serial number locale is en_US
2015-02-27 00:15:20 [5484] ALM: _info_: This is the running locale, stop the search
2015-02-27 00:15:20 [5484] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 00:15:20 [5484] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2015-02-27 00:15:20 [5484] performance: AMTPlugPlugRequest took 347.622284 ms
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:20 [5484] SLCoreService: Syncing to license store...
2015-02-27 00:15:20 [5484] SLCoreService: Found server mkey.
2015-02-27 00:15:20 [5484] SLCoreService: Loading license references...
2015-02-27 00:15:20 [5484] SLCoreService: Found 4 license file(s)
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [202753869.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [218912877.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [250161213.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: License store synchronization took 66.2 ms and succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: License Is Valid.
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] PCDService: No value for key [PDApp_WF] in hive [DesignWebSuitePremium-CS6-Win-GM] in cache : 519
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: Performing Disabled Check
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_Base_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Pro_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_Base_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_Base_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Base_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: No value for key [DataColl] in user dictionary.
2015-02-27 00:15:20 [5484] ALM: _info_: No data collection required
2015-02-27 00:15:20 [5484] ALM: _info_: Launching Silent Activator in Emergency Mode...
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_Base_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Pro_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_Base_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_Base_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Base_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
2015-02-27 00:15:20 [5484] PCDService: No value for key [ALM_Info_S1] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache : 519
2015-02-27 00:15:20 [5484] ALM: _info_: Performing Block Check
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: Block Check ByPassed
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.577 sec)
2015-02-27 00:15:20 [5484] ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2015-02-27 00:15:20 [5484] config: Enigma Data Found from SLCache
2015-02-27 00:15:20 [5484] AMT: License check shows serialized product is already activated.
2015-02-27 00:15:20 [5484] PCDService: No value for key [STORE_URL] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: No value for key [NTL_WO_SN] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] AMT: Running in PROV_APP
2015-02-27 00:15:20 [5484] uiswitch: Key Value WorkFlowType [SilentActivator]
2015-02-27 00:15:20 [5484] uiswitch: Key Value LaunchMode [postchrome]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppName [CS6 Design and Web Premium]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppRunningLEID [Illustrator-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AdobeCode [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}]
2015-02-27 00:15:20 [5484] uiswitch: Key Value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppLicensingAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppTrialSerialNumber [901487007673310060752956]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ShowEULA [false]
2015-02-27 00:15:20 [5484] uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AdobeIDCreated [true]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\LicenseFAQ.html]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\ConnectionFAQ.html]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppRunningLocale [en_US]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppListOfLocales [en_US]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppProcessID []
2015-02-27 00:15:20 [5484] uiswitch: Key Value ProductID [543]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ProductVersion [6.0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value Platform [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppEULAFolderPath []
2015-02-27 00:15:20 [5484] uiswitch: Key Value NoTrial [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value UpgradeCheckRequired [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=543&release=6.0&platform=0&locale=en_US& source=PCSTHX]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ClaimSource [nag_trial]
2015-02-27 00:15:20 [5484] uiswitch: Key Value RefreshWF [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value TrialGrace [30]
2015-02-27 00:15:20 [5484] uiswitch: Key Value TrialLeft [30]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]
2015-02-27 00:15:20 [5484] uiswitch: SilentActivator
2015-02-27 00:15:20 [5484] uiswitch: Silent Activator
2015-02-27 00:15:20 [5484] uiswitch: Launched
2015-02-27 00:15:20 [5484] ALM: _info_: Entered ALM_NeedANAG
2015-02-27 00:15:20 [5484] PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [901487131560215850457198] in cache : 519
2015-02-27 00:15:20 [5484] ALM: _info_: Exiting ALM_NeedANAG
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call succeeded
2015-02-27 00:15:20 [5484] ALM: _info_: Deactivation menu is enabled
2015-02-27 00:15:20 [5484] AMT: Completed Launch Workflow successfully.
2015-02-27 00:15:20 [5484] AMT: Calling AUM API to create scheduler entry to be used by updater.
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call succeeded
2015-02-27 00:15:20 [5484] AUMService: Get LEID xml call
2015-02-27 00:15:20 [5484] AUMService: Get LEID XML call succeeded
2015-02-27 00:15:20 [5484] AMT: AUM GetLEID called with status =0.
2015-02-27 00:15:20 [5484] AMT: Checking client features against cache.
2015-02-27 00:15:20 [5484] AMT: Feature Illustrator_Base 16.0 is licensed (was licensed).
2015-02-27 00:15:20 [5484] AMT: Feature Bridge_Base 4.0 is unlicensed (was unlicensed).
2015-02-27 00:15:20 [5484] AMT: Feature MobileCenter_Base 3.0 is unlicensed (was unlicensed).
2015-02-27 00:15:20 [5484] AMT: Validating client product info against cache.
2015-02-27 00:15:20 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] AMT: Starting Data Collection for SWTag_Init()
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() productCanonicalLEID = Illustrator-CS6-Win-GM;outMappedLEID = DesignWebSuitePremium-CS6-Win-GM, unused = DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() productPayloadCode = {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582};driverPayloadCode = {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484] AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; DesignWebSuitePremium-CS6-Win-GM; en_US
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() License Status = activated
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() Tags 901487131560215850457198; 6.0; VOLUME
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() Product Version 6; 0
2015-02-27 00:15:20 [5484] AMT: AMT: Product License PreValidated.
2015-02-27 00:15:20 [5484] AMT: Prevalidate indicates license is good and no UI required.
2015-02-27 00:15:20 [5484] performance: PreValidate thread took 1107.258911 ms
2015-02-27 00:16:39 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:16:39 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:16:39 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:16:39 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:16:39 [5484] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:16:39 [5484] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
2015-02-27 00:16:39 [5484] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
2015-02-27 00:16:39 [5484] AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
2015-02-27 00:16:39 [5484] ALMService: Terminating
2015-02-27 00:16:39 [5484] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
2015-02-27 00:16:39 [5484] SLCoreService: Service destruction took 9.4 ms and succeed.
2015-02-27 00:16:39 [5484] ALM: _info_: End ALM
2015-02-27 00:16:39 [5484] performance: AMTReleaseProductLicense took 10.994947 ms
2015-02-27 00:16:39 [5484] AMT: END SESSION.
Obviously this stuff means absolutely nothing to me. I only hope it means something to one of you so you can help me get this figured out.
Thank you in advance.
Kim

Kim I reviewed the account you used to post to this forum and there is no registered software titles under the account. My apologies but this is likely what is leading to the difficulty with the correct contact options being offered to you.
I would recommend contacting our support team at Contact Customer Care. This link should allow you to speak with a member of our support team without having a software titled registered.
Alternately you can register your CS6 software title by following the steps listed in Find your serial number quickly.
Finally if you continue to face difficulties contacting our support team then please verify the contact information located under your account at http://www.adobe.com/ and I can request a member of our support team contact you directly. Once you have made this verification if you can either private message me or update this discussion I will submit the request.

Adobe Illustrator CS6 has stopped working (random)

I have a problem with Adobe CS6 Illustrator both 32 and 64 bit has this error. It keeps crashing randomly and i get the message Adobe Illustrator has stopped working.
All updates are installed for illustrator.
System specs:
Core i5 2500K
8GB DDR3
Radeon HD6450 512MB
Windows 7 Professional SP1 + all updates
I already reinstalled the whole system but it wont help.
Does anyone know what to do?
Details of windows error log:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2013-04-11T08:08:39.000000000Z
EventRecordID
6336
Channel
Application
Computer
WS-STUDIO2.mrpresent.local
Security
EventData
Illustrator.exe
16.0.3.691
50bb31df
dvaui.dll
6.0.0.0
509ac3fb
c0000005
0000000000175411
1360
01ce3676fa872485
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\dvaui.dll
042ca9ac-a27f-11e2-a351-b4b52fb90bc3

Hi,
If you are sure that there is no permission issue than i will suggest you to contact Adobe support.
They will check your log file to find the exact reason for this error. Here is the link below for Adobe support.
http://www.adobe.com/support/chat/ivrchat.html
OR
http://www.adobe.com/company/contact.html

Opening CDR file - Extremely Fatal to CS6 64-bit apps

I'm trying to get down the bottom of what's causing an extremely serious error in the 64-bit version of Adobe Illustrator CS6.
Adobe Illustrator can open CorelDRAW .CDR files, to a certain extent. The .CDR files need to be saved down to version 9 or 10 compatibility. One of my coworkers just ran into a really bad Illustrator CS6 crash caused when opening a .CDR file. This is a crash I had to endure on my own new system a couple months ago.
After Illustrator CS6 64-bit crashes it simply refuses to launch again. It crashes and closes. Rebooting doesn't help. Deleting the AI prefs file doesn't help. Worse yet, the crash basically hoses all of the CS6 64-bit apps that are installed. The 64-bit version of Photoshop CS6 crashes when opening a file.
The last time this happened my only recourse was to do a "factory reset" on my computer, basically wiping the hard drive and reinstalling Windows 8 Professional in a clean state and then going through the very long, slow process of downloading and installing the CS6 apps from the Creative Cloud.
Does anyone in this forum have any experience with this particular kind of crash? Are there any possible alternatives that might fix this error besides wiping the hard drive and starting over? This bug is pretty badly timed. Gonna have to go through all the download/install process stuff again when the new CC apps are released.

The bug is unpredictable. Once the bug has occurred Adobe Illustrator CS6 64-bit will no longer launch. Rebooting and deleting the aiprefs file doesn't work. Additionally the bug also permanently affects other CS6 64-bit applications. Photoshop CS6 64-bit will launch, but it crashes when opening any file. After Effects and Premiere Pro crash at launch. No third party plug-ins were installed on this computer.
Affected computer's hardware:
Dell XPS 8500 Desktop
• Core i7 3770 Quad Core 3.4GHz
• 16GB RAM - Dual Channel DDR3 1600MHz - 4 DIMMs
• nVidia GeForce GT640 1GB GDDR5 SDRAM
• 2TB 7200rpm SATA 6 Gb/s Hard Disc
• DVD-R/W Drive
• 19 in 1 media card reader
• Windows 8 Professional 64-bit
When this bug affected my own workstation a couple months ago, I tried to uninstall Adobe Illustrator CS6, download it again and then reinstall. Illustrator CS6 64-bit still refused to launch. The other 64-bit apps wouldn't launch either. So I ended up wiping the hard disc, reinstalling Win 8 Pro clean and downloading/reinstalling everything and just being careful to not open any .CDR files after that. My workstation is a little better equipped (Core i7 3770, 24GB of RAM, BD-RW drive, nVidia GeForce 660GTX, Intel SRT solid state drive with SATA 6gb/s 2TB HDD).
Previously I did run into problems when opening CorelDRAW .CDR artwork that was larger than a standard letter sized page. I would get hit with a dialog box saying "the file appears to be corrupt." I'd end up making CorelDRAW save the artwork into Adobe Illustrator CS5 format and then opening it Illustrator. Once my Adobe apps got hosed by a certain .CDR file I simply stopped trying to open any CorelDRAW files directly in Illustrator at all. Didn't want to go through the long process of reinstalling everything from scratch again. Unfortunately my coworker didn't remember the details of my experience. So now we're dealing with it on her new machine.
My coworker said she thinks she remembers which .CDR file caused Illustrator CS6 64-bit to crash. Here's a Dropbox link to it:
https://dl.dropboxusercontent.com/u/86940762/V130520-1%20CC%20expo%20center%20billingsley% 20ford%20FS.cdr
Warning: I do not recommend other users to try opening this CorelDRAW file within Adobe Illustrator CS6. I'm sure not trying it on my installation!
This particular .CDR file doesn't have any active type in it. But it does feature some strange clipped gradient effects. I think some of this artwork was originally created in Illustrator and then saved in CorelDRAW. I'm wondering if there is some sort of way Corel tried to reinterpret the artwork that caused Illustrator to lose its mind when reopening it. If memory serves correctly I was opening some similar Illustrator-generated and then Corel-saved art in my own copy of AI CS6 64-bit when it crashed.

Illustrator CS6 Freezes/Hangs on SaveAs

When I open a dwg file in illustrator or another AI file that I've exported from Rhino & try to 'Save As' in Illustrator, the application freezes and I have to kill it via task manager.
This problem started mysteriously about a week ago. I've spent countless hours troubleshooting & also tried a fresh install, but no dice. Please help!
INFO:
I'm running Windows 7 64-bit & an NVIDIA Quadro 4000 graphics card.
I pulled the following info from Event Viewer (let me know if I need to be providing other information & where I can get it):
The program Illustrator.exe version 16.0.3.691 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 13e0
Start Time: 01d0602838a2d856
Termination Time: 31
Application Path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Report Id: f22793f4-cc1c-11e4-9da2-3085a999af16
System
Provider
[ Name]
Application Hang
EventID
1002
[ Qualifiers]
0
Level
2
Task
101
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2015-03-16T20:42:32.000000000Z
EventRecordID
87069
Channel
Application
Computer
Joansie-PC
Security
EventData
Illustrator.exe
16.0.3.691
13e0
01d0602838a2d856
31
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
f22793f4-cc1c-11e4-9da2-3085a999af16
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

Hi guys,
Ok - fingers crossed, but the problem seems to be solved.
It was very strange bc when I opened up AI from scratch, drew a bunch of random shapes & tried to Save As, it worked fine. However, when I opened any file where the vectors did not originate from AI & tried to Save As, AI froze -- the AI save dialogue would not pop up after I input the file name and selected file destination (in the explorer save window).
In another forum entry (Re: Illiustrator CS6 crashes when creating New File) someone suggested changing the default printer, so I tried that & oddly enough it worked! Some of the printers my computer is hooked up to are networked & some aren't - I just switched my default to a non-networked printer.
If someone from Adobe could please explain what Saving a new file has to do with computer printer defaults, it would be really great to understand & might shed light on other similar issues.. thanks!!

Adobe Illustrator CS6 windows 7 Stability

Faulting application name: Illustrator.exe, version: 16.0.0.682, time stamp: 0x4f6e45b7
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba220dc
Exception code: 0xc00000fd
Fault offset: 0x0000000000022086
Faulting process id: 0xd8c
Faulting application start time: 0x01cd7ea8803a1e91
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 84c3b3a9-eaa0-11e1-b557-e8393539cace
This happens on a fresh install of Windows 7, tried with both 64 and 32 bit Versions of Illustrator, any help appreciated...

Thanks for the replys.
Illustrator appears to crash randomly, have been checking with the deisgner, if they are doing any actions to cause the crash.
The user is logged in as an Administrator, and the PC is not connected to AD. Could you explain why you think it would be permissions?
Regards

Several daily crashes in Illustrator CS6 64-Bit

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