Several Issues on new Satellite laptop

I purchased a Toshiba Satellite C55D-B5203, part #PCSN4U-02U01U within the last month and I am having several issues with it.  It came with Windows 8 and immediately updated to 8.1. As far as I am concerned, I am a computer dummy. So, any replies, please be very basic.1. When I first boot up the laptop, the keyboard will not work.  The only way I have gotten it to work is to hold down the right shift key for about 30 seconds.  This works but I dont feel like I should have to do this every time I start the computer.2. Occasionally, when I type a website in the search engine, it just refreshes and stays on the current page.  Example: Home page is Yahoo.com, I type in google.com.  It will let me type the website, but the processing circle goes around and just stays on yahoo.com. I have even tried searching for a site in search engine on the webpage and it still does not work.  After 10 or 15 attempts, I can typically get it to start working. 3. Videos - more times than not, when a video pops up, like on facebook or youtube, the screen turns green.  The audio will play but no video. I tried going to Internet Options, Advanced, and making ure the top checfk box is checked.  It is. Still nothing.  I have even tried unchecking the box and then it will work for a little bit. I would reset back to factory default but I have purchased office and quicken that I downloaded (don't have a hard copy) and i don't want to have to buy them again.  Can anyone help?  I am about ready to throw this laptop in the trash and try a different brand.  I appreciate any help

This issue is closed.  I upgraded to Windows 10, made a couple of changes and have not had any issues since. 

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