Several issues with iTunes Match

I recently bought the iTunes Match service. And I've run into several issues here.
1) The music in my library was purchased months ago with another Apple ID that I've forgotten. They're all currently available on iTunes Store with the same content (I've verified this). But when I tried to match these songs, 10 percent of them failed. For example, when I attempted matching Beyonce's self-titled album, which I bought on the day of its release, only "Pretty Hurts" successfully matched. The others are all in "Uploaded" status. This is very confusing.
2) I understand that recently there're a lot of songs being upgraded into "Mastered For iTunes" version. But some tracks (shown in Matched status) in my library were downloaded a long time ago and don't carry that quality. So I deleted the local copies of them, and re-downloaded from iCloud. But then the songs remain to be the original version instead of the updated ones. For example, in Lana Del Rey's album "Born To Die", songs like "Born To Die" "Video Games" "Blue Jeans" "Dark Paradise" all don't carry the "Mastered For iTunes" logo after my attempt.
3) Before I turned on iTunes Match, all albums carry the option "Show Complete Album" (I rarely purchase the entire album, usually I just pick songs to buy). But after I re-downloaded the entire library, that option is missing. All I see is this.
I've been upsetting with these problems these days. It would be really helpful if any of you guys have some solutions. Thank you.

When I went to restore my phone, I may have found the cause of these problems. I never deleted all of my original synced songs before enabling iTunes Match.
When I just went to do the restore, I figured I'd delete all of my songs, then disable iTunes Match. After deleting about 3.5 GB of music and disabling iTunes Match, I ran the sync to backup my iPhone. It said there was still 2.2 GB of music. I checked my phone just in case and there was 2.2 GB there, probably the original synced songs that I never removed.
Anyway, I'm doing the restore now just in case and will respond tomorrow with how everything is working.

Similar Messages

Issues with iTunes Match on iPhone

I am having some frustrating issues with iTunes Match and my iPhone 4 iOS 5.
1) When using cellular data (3G), the songs simply do not play from the music app. It works fine when connected to wifi.
Under settings, cellular data has been enabled for use in the music app.
2) iTunes match constantly switches off spontaneously on iPhone. I need to go back to the settings to enable it every single time I use the app.
I feel that iTunes Match was a total waste of money, considering the only reason I invested in it was to have my library accessible from my iPhone.
Any help would be much appreciated!

iTunes match doesn't work like that and if you don't like it then your best option is to turn it off and go back to syncing. However if you make sure that your device has a good Wi-Fi connection, re-downloading all your content shouldn't really be a big issue.

Playback issues with iTunes Match on iPhone 4 (iOS 5.0.1)

I'm running into several odd issues when playing songs on my iPhone with iTunes Match enabled. The problems I've experienced are:
A song partially plays, then skips to the next song.
Sometimes songs will not pause, pause after a 2-3 second delay, or pause, then start playing again when I press the pause button.
Sometimes there is a 3-5 second delay when playing songs that have already been downloaded.
Sometimes a song will play distorted, it just sounds like static.
Once, I pressed play on my iPhone and it just started playing random songs, some that had not even been downloaded before.
A few times, when I pressed play on already downloaded songs, nothing happened.
Now, some notes about these problems I've been having: I have a mix of matched, uploaded, and purchased songs. I haven't found a pattern as far as the type of songs that any of the issues occur with. With problem 1, I can kind of understand this happening if the song hasn't completely downloaded, but this happens even for songs that I've downloaded. It doesn't always skip the song in the same place and I can even go right back to the same song and play it all the way through again with no problems. With problem 2, it seems like maybe I'm just being impatient here, however, I'm not sure why there's a delay when these are downloaded songs and the artwork has already been downloaded. Sometimes if I just wait about 10-15 seconds it will finally start playing, but again, that seems odd since I've already downloaded the song. Problem 2 and 3 are kind of similar. I've noticed that sometimes when this happens that I can see the "network processing" indicator in the status bar, but sometimes not. It's a little odd to see my iPhone going out to the network to play a song that I have already downloaded and have the artwork (assuming metadata as well) for the song. Problem 4 has happened just a few times, but usually happens immediately after I unpause the song or start playing a song. Again, I can go back and play the same song normally and have played the same song before previously. Once, it caused the Music app to just crash entirely. Not much to say about problem 5 other than I checked shuffle and it was off. Just a little odd. Not much to say about problem 6 either other than it hasn't happened in a few weeks now.
Sorry for the wall of text, but it just seems that there are a bunch of odd issues going on that I haven't seen anyone else have aside from problem 1. I've already tried turning iTunes Match off and on. I've deleted all songs twice. I haven't jailbroken my phone or anything. I can't find a pattern because it happens with matched, purchased, and uploaded songs. Sometimes it will happen to 1 song, I will try it again some other time on the same song. I listen to music for about 6 hours a day using WiFi and at least one of these problems happens about every 2 days.
Aside from the problems I've been having, the service is great. I do understand it's fairly new and even with all of that, I still think the positives outweigh the negatives, especially for just $25.
I'm lost, though. Anyone have any ideas?
Message was edited by: burakkuchi - Added problem 6.

When I went to restore my phone, I may have found the cause of these problems. I never deleted all of my original synced songs before enabling iTunes Match.
When I just went to do the restore, I figured I'd delete all of my songs, then disable iTunes Match. After deleting about 3.5 GB of music and disabling iTunes Match, I ran the sync to backup my iPhone. It said there was still 2.2 GB of music. I checked my phone just in case and there was 2.2 GB there, probably the original synced songs that I never removed.
Anyway, I'm doing the restore now just in case and will respond tomorrow with how everything is working.

Several Issues with iTunes, please assist.

Good AFternoon Folks.
I would appreciate any feedback or assistacne regarding iTunes and some very frustrating errors I have encounterd. I am running 7.5 iTunes on Windows Vista 64bit, Quad Core. This is my issues I have noticed and HATE:
1. iTunes no longer burns CDs. The green check marks show up, but no data is rippe. Burning doesn't work either.
2. iTunes in Album Art view, album art sometimes just disappers and doesn't come back. I have to got to CD Universe and copy the ablum art since iTunes doens't have the art. Frustrating.
3. iTunes has deleted several albums and songs. Its funny, the information is listed in the library, but when you click on it it says "I can't find it, show me/search, blah". I have lost at lease 9 albums/100 songs. Now I have to go and get my CDs out of a box in the atic to add them back. Man, I knew I should have boacked up the library.
4. iTunes in Album Art coverflow sometimes out of no were adds another picture of an album. So if I have one album (Dark Side) sometimes next to it is another album of Dark Side, just when you click on the second album art it goes back to the first. Makes things messy.
Anyways, these have been my issues with iTunes and I tell ya, if I can't figure out some of the more frustrating issues, I am going to change my software. But what syncs with an iPod Classic? Media Monkey? Thanks folks.

UPDATE. I did a reset and it did remove the old computer from my Wifi Sync screen but now my personal hotspot option is gone, I cannot connect to wifi at all and I still cannot get the phone to sync to iTunes.

2 HUGE Issues with iTunes Match that I am having...

Okay, so I have now had iTunes Match for one week and am having two MAJOR issues which I cannot seem to sort out. Apple is at least investigating the first, but unless anybody here has any suggestions I am out of luck on the second for now...
Issue # 1: Literally every song that was uploaded to iCloud because it could not be matched is freezing when attempting to download them to my iDevices (all high-quality to begin with, encoded at 256kbps AAC "iTunes Plus quality)
Say, for example, I wish to download an entire album. It will download each song one by one, but whenever it is finalizing the download on an uploaded song, the little progress wheel stops at about 11 o'clock. It then stays in that position and skips to the next song, repeating this process any time it hits an uploaded track. The end result is a partial album where I can play any songs downloaded from Apple's matched selection, and a whole bunch of progress wheels next to my songs I had to upload. I have tried deleting my iCloud and iTunes library, and then re-adding the entire collection, with no luck whatsoever
Issue # 2: Not quite a technical glitch like above, but rather a playback experience issue due to the fact that Apple likely has many different versions of the same album from country to country. Any matched Gapless albums (such as most live albums, Pink Floyd's discography, etc) end up skipping even though they are the Apple downloaded (matched) versions straight across the album. The volume also seems to vary from track to track as they skip, leading me to believe that it must pull the songs at random from one of likely many albums spread across Apple's worldwide iTunes stores. This is likely due in part to the fact that many albums have varying distributors across the world, resulting in a different set of AAC files for each distributor's release of the album. I'd like to say that the problem is isolated to one or two albums, but pretty much my entire collection suffers on at least a few songs
Any thoughts, opinions, suggestions or commiserators out there on these two problems???

(all high-quality to begin with, encoded at 256kbps AAC "iTunes Plus quality)
Reading this, I assume you mean they were imported into iTunes, then AAC copies were made and the originals deleted. If this is not how you produced the AAC versions, I may know at least part of the answer.
iTunes Match will allow some flavors of AAC to be matched/uploaded, but the uploaded files will not play. If they are part of an album where some songs were matched, when it comes time for them to play, playback will either stall, or skip forward until a matched track comes up.
I know this through personal experience. I identified two encoders that I used in Audacity to create AAC files that Apple let through, but simply would not play. My fix was to delete the offending files from my iTunes library and from the cloud, re-import to iTunes, make new AAC copies within iTunes, then start up iTunes match again. The new files uploaded and played just fine.

90 days Issue with ITunes match

I see many people seem to have this issue but i do not see a solution.
I followed apples directions and moved my Itunes media to an exturnal drive and it worked just fine. However it tells me that i have to wait 72 days untill i can access my Itunes match becuase its a different Apple ID. I only have one ID and i'm the only user of the computer !!!! All i did was relocate the files per apples instructions.
Whats the deal with that ?
Anyone have some advise?
Thanks

This topic has been discussed in great depth on this forum.
You just need to be patient. The initial scan, match and upload process does not happen instantly. It takes some time.

Several issues with iTunes syncing

Okay so I have an iPhone 4s 32GB iOS 6.1.2. an recently purchased a new windows 8 laptop that has iTunes 11 on it. I find several issues and have not been able to resolve so hopefully someone will have some suggestions.
1. iCloud will not back up contacts
2. iTunes will only show 11 of my 200+ purchased songs
3. iTunes sync over wifi shows my old laptop (which I removed before syncing with new computer) but will not show the new laptop.
4. After I purchased about 5 new songs and a few apps I attempted to sync with iTunes on the new laptop and while all my songs and apps from my last sync are there I cannot get the new items to sync back to iTunes no matter what I do.
I have turned off iCloud and backed up to iTunes via USB but still nothing is working. I have seen lots of other forum posts here and all over the web but none of the problems or solutions seem to fit my situation exactly. I am hesitant to reset the phone because I dont want to loose my contacts or the new content I have purchased. Any help would be awesome.

UPDATE. I did a reset and it did remove the old computer from my Wifi Sync screen but now my personal hotspot option is gone, I cannot connect to wifi at all and I still cannot get the phone to sync to iTunes.

Mastered for itunes issues with iTunes match

I am rather confused over the itunes match and mastered for itunes programs overlap each other.
First of all I imported "coldplay mylo xyloto" album and when re-downloaded from itunes match it did not download the mastered for itunes versions of the songs.
Then i just imported "Bloc Party - Four" and when I re-downloaded these songs from itunes match it downloaded all the songs with the Mastered for iTunes logo.
So do I get my other imported songs from itunes match to download the mastered for itunes versions as it appears for some albums it does and for others it doesn't?

That all depends on the mastering of the Album and what is available in the iTunes Store. There's not anything you can do to affect the results one way or the other.
I don't know this for sure, but I would hazard a guess that when the Coldplay album was released in 2011 it was first released on the iTunes Store in a non-mastered for iTunes version, then later released in the mastered for itunes version. So the two are just different enough, from a mastering perspective that your CD rip does not get matched to the iTunes Master version.

Is something wrong with iTunes Match tonight?

I cannot get anything to sync to my iPad...syncing fine earlier and suddenly stopped syncing new playlists. I turned off match on the ipad and turned it back on and ever since I did that nothing is pushing out to the iPad from iTunes....get "No Music" on iPad but iTunes Match is turned on in settings

Hi bstokes3!
I have a couple of articles here that may help you resolve this issue. First is an article on troubleshooting issues with iTunes Match:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
You may also want to try resetting your iPad and testing the iTunes Match again afterwards. An article about resetting the iPad can be found here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Issue connecting with iTunes Match

Hi, i've got an issue connecting with iTunes Match. Most of the time iTunes doesn't connect to iTunes Match when launching the app. I just see the cloud symbol that indicates it tries to connect. And it just keeps on going. I then have to quit iTunes and relaunch it. Type in my Apple ID password. And still nothing. But around a third or fourth time I usually get a connecting going and then listen to music
And I'm not impatient. I give it some minutes everytime while opening and browsing the iTunes Store.
And the same thing happens after Sleep Mode. It is kind of annoying. Having open and close iTunes all the time.
Is there anything I can do? Am I perhaps doing something wrong? Is anyone experiencing the same problem or issue?
Thanks.

Hi,
Yes, your music remains on you computer.
Jim

I have a problem with iTunes Match...

...and not like an 'oh man, this bolt's too big for this hole' problem, more of a 'hey man, if you don't stop doing that then you and me gona have a problem' problem.
For starters, I found that enabling the iTunes Match service means that I can't manually synch any files or playlists to my device. So when I travel to an area without wifi or phone signal, which happens more than Apple obviously thinks, I can't listen to any of my music. Whose bright idea was that??!
Secondly, when I do enable iTunes Match, I often find that changes I make on my computer (shuffling the order of songs on playlists, adding new files to my library etc.) don't always correlate with the Match service, for instance I made a playlist on my computer but it doesn't appear on my phone, or I set a playlist on iTunes to order itself by the date the files were added, but on my phone they appear in whatever order they **** well please. It unfortunately doesn't 'just work'.
And thirdly, although this isn't really connected to the Match service but rather just a chance for me to vent as I'm already doing it, when I heard they were bringing 'wifi synching' to iOS I was really excited. Then I found out it would only synch while your iDevices were plugged in and charging. THEN I found out that every time I plugged my phone in it would automatically try to synch, waking up my laptop if it wasn't already awake. So every night I would plug my phone in by my bed, turn over to go to sleep, then have to get up 20 seconds later to re-sleep my machine; this could happen at random points during the night.
I'm not expecting Apple to change their products over the dissatisfaction of one disgruntled user, I'm just wondering if anyone else is experiencing the same problems and has found any ways around them. Also I must say as annoying as certain aspects of iTunes Match are, it's still a fantastic service (in theory...).

peanutismint wrote:
I hope they manage to fix the playlists issue, hopefully by the next couple of updates. I figured the syncing/waking thing would be what it was meant to do. I wonder if there's a command line or something I can tweak in settings to stop my Mac waking on LAN/Bluetooth etc....
In System Prefs > Energy Saver > Power Adapter unselect the option for "wake for network access." Although this may have the effect of preventing wireless syncing. I'm not sure.
peanutismint wrote:
The downloading of songs is pretty much useless as a feature in my situation, as by the time you're out of signal and can't stream music, neither can you download it (and if I were expected to download it first in case of signal loss then doesn't that negate the need for a streaming music service anyway?!)
iTunes Match doesn't stream to iOS devices, all songs are downloaded. If you have not done so, you can enable "use cellular data" to download music by going to Settings > Store and setting the option to ON. To answer your question, though, yes, pre-downloading of tracks is the "best practice" for using an iDevice with iTunes Match enabled.

I updated my iphone 4 with iO6.1. I now no longer have any of my music available with iTunes match. I've turned iTunes match on and off on my phone and on and off on my computer. I am not restoring my phone to factory settings.

I updated my iphone 4 with iO6.1. I no longer have any music on my phone even with itunes match. I've turned my phone off and on. I've turned my imac off and on. I've turned off imatch on my computer and turned it back on. I've turned imatch off on my phone and turned it back on. I spent HOURS on this yesterday. Coincidentally, two of my playlists were deleted from itunes. So I spent quite a bit of time recreating them only to find them missing again today. The ONLY way for me to get music on my phone is to click on the ...more tab and go to shared and pull music from my actual desktop. Restoring my iphone is not an option. I am completely frustrated so if anyone can help, that would be great

From my post on what seems like the same issue (found here: https://discussions.apple.com/message/21087892#21087892)
Take the following steps:
1) while connected to wifi, toggle off then back on the Show All Music and iTunes Match options shown in my original post. Important: I did this step before, but wasn't connected to wifi, and my music disappeared. Subsequently, I connected to wifi and turned off and then back on those options and everything came back though it was grayed out and my only option was to download music.
2) To get streaming over cellular back, go into Settings>General>Cellular and scroll down to the "Use Cellular Data for:" options and make sure the iTunes option is set to 'On'
The above steps will bring back the streaming capability which seemed to go away when you update to 6.1. It didn't ACTUALLY go away, but something about the update toggled off the iTunes option in step 2 above.
I did a final test by turning off wifi, opening Music app and selecting a song. It played successfully without downloading! Crossing my fingers, but I think I'm good to go!
Hope this helps!

HT204406 Problem with iTunes match cutting off a song on my iPhone, not Mac or PC

I have purchased the Katy Perry album "Prism" outside of iTunes and matched it with iTunes match. When I try to play the first song "Roar" on my iPhone, it plays only part of it and then cuts off and plays the second song. This only happens on my iPhone, when I use iTunes match to play the song on either my mac or PC using iTunes, the song plays fine without any issues.
I've tried turning off iTunes match, and then starting it again, no luck. I powered off, then on my iPhone, no luck. I've downloaded the song out of the cloud and still has the same problem... anybody have this problem too or can help?

Some additional observations:
When I look at the album, the song "Roar" has a length of "2:05", but once I play the song by pressing it, the song begins playing and the slider shows a length of 3:39 (close to the correct length). However, once it hits 2:03, it stops and starts playing the next song.
Interestingly, using iTunes on my mac, the song in the album view shows "2:04" but once I double-click the song, the length changes to "3:43", but plays the complete song without any problems.

Issues with itunes on start-up

I'm not able to use any of the functions of iTunes anymore. Since the last couple updates. When I start iTunes it takes a long time for the library to load(understandable-I have a large music library stored on an external hard drive) Once the library has finally loaded and iTunes opens, I just get the colored pinwheel of death. Any ideas?

Hey david472,
Thanks for the question. I understand you are experiencing issues with iTunes for Mac. To isolate and troubleshoot this issue, try opening iTunes in safe mode:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
There are several ways in which an add-on can cause iTunes to act erratically, such as those listed below:
- Loss of iTunes functionality, such as the Visualizer.
- Distortion or irregularity in the iTunes interface.
- Slow performance.
- iTunes won't open or quits unexpectedly.
- You see an alert while syncing stating "... cannot be synced. A duplicate file name was specified."
If you notice any of the above symptoms or other unusual behavior, you can disable any plug-ins not manufactured by Apple by opening iTunes in Safe Mode. This is done by holding down the Option and Command keys (on Mac OS X) or holding down the Shift and Control keys (on Windows) while opening iTunes. If performed correctly, you should see the following dialog before iTunes finishes starting up:
Thanks,
Matt M.

Sync local media library with iTunes Match after format

iTunes Match is a wonderful service but there's one thing that's really making me hate it.
I'm the type of person that uses multiple computers and that probably formats more than he should.
So here's my issue.
Pre-format
1) I match my 12,000 songs library with iTunes Match
2) Once done my songs are in sync with the cloud meaning that the content I play is local and it updates through the cloud at the same time
Post-format
1) I reinstall iTunes 11
2) I change iTunes advanced preferences to point to my original and untouched media path and I check both options underneath.
3) I sign into my account and turn iTunes Match ON
4) iTunes Match does its thing
Now here's my gripe. Every single song has the download from cloud button. Every song I play streams from the cloud even though I pointed my library to my original media path. Why won't iTunes sync the cloud with my local files just like it was before the format ?
Re-adding the whole media folder to my new (not backed-up) library will only create a 12,000 duplicate songs in the cloud to make matters worse.
So my question is : is there any way to preserve what I had prior to formating ? Having to wipe my cloud content and rematch my local files after every single format is non-sense.
Thanks in advance

vcharette wrote:
When restoring the library (itl) files, do I need to re-add the folder to my library ? Or will the songs automatically appear based on the library settings in those files ?
No, you will not need to add anything if you drop, at minimum, the iTunes Library.itl file into the User/Music/iTunes folder. Ideally you would restore all the library files, though. As long as the path isn't different, say you created a User Account with a different name from the original, it should be fine.
vcharette wrote:
I noticed that by holding the shift key when launching iTunes it prompts you to select a library or creating a new one. Which makes me wonder if I can just point it to my different drive at all times instead of always having to copy files back and forth between /music/itunes and a backup location.
Yes, you can run the iTunes library off an external HDD, no problem. However, I believe the best way to do that is to set the path in iTunes Prefs. Also, keep in mind that if the external is not connected iTunes will not be able to find the files and it will not defaul to streaming the music from the cloud. And you should still have a backup scheme in place.
vcharette wrote:
Thanks for helping, it's really appreciated.
You're welcome.

Several issues with iTunes Match

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