Several names in my contact list won't come up when I try to text them

My daughter is one her second Pantech Jest.  This second phone is now having the same problem as the first phone!
There are a couple of friends in her Contact List who simply will not come up (they will not appear in the drop-down) when she types part of their names in the "New Text Message"  "to" box.
Has anyone else experienced this problem?
We have three Jests & the other two phones have not had this problem.
We took the first one back to Verizon & the tech there couldn't solve the problem & he was REALLY sharp!

yea i was having the same problem and did a factory reset, it has been working ever since but then i had issues with my backup assistant! now its facebook and phonezoo i cant get txt from! argh~

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