Several purchases were made on my iTunes accounts that I did not authorize, how do I get the charges reversed?
I have noticed that some emails were sent to me saying Receipts of purchases, and my iTunes account balance was depleted. How can I reverse these charges and hand my account readjusted. I immediately changed the password, so I just need to undo the damage.
Did not come through right: http://www.apple.com/emea/support/iTunes/contact.html
Similar Messages
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i have charges in my bank account for itunes i did not purchuse. whats up?
If you haven't made those purchases and nobody else has access to your account or devices and they aren't temporary store holding charges, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated. How can I reset it?
mcgahagan wrote:
I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated. How can I reset it?
Since you disputed the charges with your credit card company, the CC company reversed the charges and Apple (correctly) locked the AppleID.
You will need to contact Apple -> http://www.apple.com/support/appleid/contact/
and explain what happened. -
My checking account was debited by itunes for a subscription i did not order. How do I go about having it taken off? The entire Apple website and the itunes website is competely non-helpful for resolving problems. They should make their site equally as unfriendly when it comes to enticing you to buy their products.
You could simply type "Contact itunes support" into the google search bar. This would give you the link to contact itunes support.
Or you could just click the word Support at the top of this page, then click the link under Contact Apple Support. -
I am so angry - there has to be a misunderstanding. my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone number for security and the dingbat girl who I'm emailing send me a link that does not work. And I am extremely frustrated. Please help. I need a phone # to contact security.
Contact Apple Support here:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
I just bought a 5S Iphone and will be retiring my Iphone 4. The music copied from Itunes to my new phone, but the apps did not. How do I get the apps to copy to my new Iphone?
The same way they were put on the previous iPhone, sync them.
Alternatively, read the article from which the question was posted and follow the explicit instructions provided. -
I see charges on my iTunes account that I did not make.
Hello, I'm showing over 200 dollars of charges I did not make. In fact, my computer was being shipped back to me for school since the 17 of Feb. When I got it all up and running I open my email to see multiple charges of music on the 1st of March that I did not purchase. I consider myself a safe surfer and always keep windows and firefox updated, I also run noscript. I ran various anti trojan programs and spybot s&d in safemode and came up clean. I was in a rush to get to class so I was unable to call apple today before they closed.
What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it? I plan on calling them in the morning but I would like some input on if this has happened to anyone else and what they did to rectify the situation.Remove your CC info from your iTunes account, change your password and immediately notify your credit card company and dispute the charges.
What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it?
Same as any other retailer with bogus charges. Your credit card company authorized the charges so it's up to you to dispute the charges with the credit card company and your CC company to contact Apple.
I plan on calling them in the morning
Don't waste your time. They will tell you to notify your CC company as would any other retailer. -
Emails that were sent out of my account that i did not send that resulted in failed attempts
When checking my emails today. I noticed four emails that had apparently been sent at 4:00 am that I did not send. They appeared in the inbox as failed emails.
I am not sure what to do about this.Contact your e-mail provider (Gmail, Yahoo, AOL, etc). Your mail account may be compromised.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox] -
my bank statement showed 5 transactions yesterday I did not authorize how could this happen?
iTunes Store: What to do if your account has been compromised
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there was a purchse made using my itune account for the amount of 99.00 plus tax.. I did not authorize the purchse. it was an in-app purchase.. We do not even the app on our ipad or itouch. i tried to cance the purchase but itune store... just referred me to a website where.. its hard to nevigate the site. I want to cancel the purchase who do i talk too.
Change your password and alert your credit card company - discuss reimbursement with them.
If you would like to contact itunes support, then click Support at the top of this page, then click the link under Contact Us. -
I have had an iTunes account for 3 years. I have tried for at least two years to delete these purchases that I did not purchase off my iTunes downloads. I have tried everything. I took iTunes off my computer, redownloaded . I have tried deleting and removing them. I do not know how they got there but everytime I go to download anything these 8 purchases start to download. I then have to pause them all and back to the agganizing termoil of trying to delete them off my account. Can you please please help meI am beyond aggrevated because nothing I do deletes these things off, and I have tried for two years with no results but more aggrivation.
I would contact Apple Support either on the phone or via e-mail and have them check if they could remove these questionable purchases off your account.
There is currently no way to do this on your own.
And re-installing iTunes does not help as all the purchase info is stored on Apple's servers. -
Charges on my Itunes Account that I did not make.
In my lastest invoice i found that one App were showing in purchased, but i did not make it on my iphone & i already checked on my iphone the app also is a free version. how can i get refund for the charges?
http://www.apple.com/support/expert/
FIRST, change your iTunes store password.
Keep in mind that some apps allow you buy additional features, and a couple of developers have turned this into a scam to sell you stuff you didn't order. Apple has removed the apps of all known crooks, but maybe you are the victim of one of them, or maybe it is one they didn't catch. -
HT1491 i have a charge from itunes that i did not authorize
i have an itunes charge on my account that i did not authorize how do i contact someone for help?
You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store
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I purchased an Ibook on my ITunes account that I wanted to give to my fiance. I don't know how to transfer it or even if I can. I only have an Ipod Touch so it won't be fun to read it on that! I haven't downloaded it yet. Can anyone help?
Me too!!! It says check your Downloads, but unable to find Downloads...
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My grandson made a purchase without my permission using my paypal account that has an expired debit card info. and the charge went thru anyway making my checking account go negatve. How can I get this charge reversed?
Purchases are considered final but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If the purchase was made on an iOS device then to try and stop it happening again you can use Settings > General > Restrictions to turn off in-app purchases, and you can require your password to be entered for every download.
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