Several things wrong with iPod Nano [1st gen]

I have been trying to fix my friend's iPod nano but cant find the solution, several things seem to be wrong with it;
every time you connect it to the computer it shows the do not disconnect sign ad then completely freezes adn you have to reset it agasin.
i went into the ipod updater to restore it but an error message came up and it closed again.
another thing is that when you connect it to the computer iTunes comes up but the iPod doesnt show up in iTunes.
if you could help it would be greatly appreciated
btw she uses windows XP

i saw one of those in the main ipod category earlier this AM (EST). it's typically a server-side thing (i can see them in IE 6 for Windows). thank you kindly for giving the hosts a heads-up.

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