"Severe database error" makes it impossible to sign into Story desktop application. How can I fix?

When I open the Adobe Story desktop application and sign in, I immediately receive the following message:
"ERROR:
Sorry, your Story Free subscription does not allow access to the application in online mode. You can work in the offline mode to retrieve your files."
I want to work in offline mode, so I click "Work Offline."
Immediately after I click this, I got another error message:
"OFFLINE DATABASE ERROR - ADOBE STORY
Adobe Story has encountered a severe database error and will not be able to retrieve some of your data from your last session. You can recover rest [sic] of your data by either restoring your account to the last backup date or by synchronizing it with your online account."
I'm then given two options:
Restore to the last backup date [GRAYED OUT, because I never backed up]
Sync with my online account( Sign in required )
I choose the only option I can, then click "Continue."
This immediately cycles me back to the opening screen, "Your next great story starts here," with the options "Learn more" or "Sign in."
Every time I click "Sign in," Adobe Story repeats all the steps listed above, making it impossible for me to actually use the program, UNLESS of course I upgrade to Adobe Story Plus, which I don't intend to do.
Is there any way my account can be fixed to allow me to use the Story desktop application without all these error messages? (I've tried uninstalling and reinstalling already.)
I just started using Story, so I have no earlier projects to retrieve. Story can wipe my account clean if necessary, it doesn't matter.
However, I've run into so many problems just trying to *start* using Story that I'm really worried about this program's reliability, especially for the middle of a production. Hopefully after further testing I won't run into so many problems.

Hi,
try this
open item Ifile

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