Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS Last error code set: Process H:\SUM\abap\exe/sapstartsrv.exe exited with -1

Hi Experts ,
Currently performing EHP7 upgrade I have faced error during the configuration phase , below attached was the error screenshot .
error logs shows the below :
Executing module 'PREP_INSTALL'.
Execution of PREPARE module "Installation" begins at 20140302202456
# Starting phase execution with maxpar = 6, scheduled: 14x'-'
CURRENTPHASE PREP_INSTALL/SHDINST_OS
...started at 20140302202456
# Using phase log file 'SHDINST_OS.LOG'.
..finished at 20140302202457 with status ABORTED.
# Error message set: 'Process H:\SUM\abap\exe/sapstartsrv.exe exited with -1, see 'H:\SUM\abap\log\SAPup.ECO' for details'
.begin dialog at 20140302202459
SHDINST_OS log :
1 ETQ399 Possibly the password for user ISNET\SAPServiceDEC entered in phase
1 ETQ399 INITPUT was wrong. You can reset it by calling 'SAPup set stdpar'.
1 ETQ399 Try to execute SAPSTARTSRV.EXE manually using the following syntax:
1 ETQ399 H:\SUM\abap\exe\sapstartsrv.exe -r
1 ETQ399 -p H:\SUM\abap\DEC\SYS\profile\START_DVEBMGS01_SAPECCDV -s DEC -n 01
1 ETQ399 -U ISNET\SAPServiceDEC -P <PASSWORD> -e ISNET\decadm
1 ETQ399 and check if the service SAPDEC_01 can be stopped and restarted.
1EETQ399 Last error code set is: Process H:\SUM\abap\exe/sapstartsrv.exe exited with -1, see 'H:\SUM\abap\log\SAPup.ECO' for details
1EETQ204 Upgrade phase "SHDINST_OS" aborted with severe errors ("20140302202457")
Kindly advice to fix

Hi Mohan,
Solution of your issue is already present in SHDINST_OS.LOG
Possibly the password for user ISNET\SAPServiceDEC entered in phase
1 ETQ399 INITPUT was wrong. You can reset it by calling 'SAPup set stdpar'.
1 ETQ399 Try to execute SAPSTARTSRV.EXE manually using the following syntax:
1 ETQ399 H:\SUM\abap\exe\sapstartsrv.exe -r
1 ETQ399 -p H:\SUM\abap\DEC\SYS\profile\START_DVEBMGS01_SAPECCDV -s DEC -n 01
1 ETQ399 -U ISNET\SAPServiceDEC -P <PASSWORD> -e ISNET\decadm
1 ETQ399 and check if the service SAPDEC_01 can be stopped and restarted.
Read the log carefully.Have you performed the above mentioned steps from SHDINST_OS.LOG file at your end.
Also just give a full restart your server,up all the required services & confirm the execution of the phase.
Thanks,
Gaurav

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SUM : Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS!

Hi,
I am currently upgrading my system from EHP6 to EHP 7 using Sofware Update Manager (SUM) version 10
During the phase SHDINST_OS I am facing an issue with the following message :
Cannot grant service start/stop permissions.
SetEntriesInAcl failed: 534
No mapping between account names and security IDs was done.
This message is generated by the following command which is executed at this step :
D:\usr\sap\SUM\abap\exe\sapstartsrv.exe -r -q -p D:\usr\sap\SUM\abap\system\<SID>\SYS\profile\START_DVEBMGS04 -s <SID> -n 04 -U .\SAPService<SID> -P <HIDDEN> -e SAP\<SID>adm
After investigating, I realized that the user ".\SAPService<SID>" used in the command should be the domain one and so in this case SAP\SAPService<SID>.
Do you know how I can force SUM to use the domain user SAP/SAPService<SID>instead of .\SAPService<SID>?
Thanks in advance for your help.
Chris

Hi Divyanshu
As mentioned in the log file SHDINST_OS.log I executed the following command in a command prompt
1 ETQ399 Try to execute SAPSTARTSRV.EXE manually using the following syntax:
1 ETQ399 D:\usr\sap\SUM\abap\exe\sapstartsrv.exe -r
1 ETQ399 -p D:\usr\sap\SUM\abap\system\PE2\SYS\profile\START_DVEBMGS04 -s PE2 -n 04
1 ETQ399 -U .\SAPServicePE2 -P <PASSWORD> -e SAP\pe2adm
1 ETQ399 and check if the service SAPPE2_04 can be stopped and restarted.
This command shows the GUI of SAPSTARTSRV.EXE with all the parameters filled in and after modifying the user .\SAPServicePE2 with the one from my domain ‘SAP’ => SAP\ SAPServicePE2. The system display a popup with the following message “Service Successfully installed”
Regards,
Christophe

Last error code set: Unresolved requests in buffer SID

Hi All,
We are installing EHP4 SP6 in our ECC 6.0 system. Weu2019ve created a .xml
file in our solution manager and calculated a download queue with the MOPZ. The installation is on a Windows 2003 32 Bit platform with a SQL server 2005 SP2 DB. There is 40Gb pagefile and 15Gb memory available. The latest SAP kernel (254) is also installed.
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ztta/max_memreq_MB = 1000
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ztta/roll_extension = 2000000000
abap/heap_area_dia = 2000000000
abap/heap_area_nondia = 2000000000
em/initial_size_MB = 2048
But after repeating the phase, the installation stops again.
Hopefully some of you can provide me some information so that I can solve this problem and continue the installation.
Thanks in advance for your reply and support.
Kind regards,
Rik Hut

Hi,
Choose option Accept non-severe errors and repeat the phase. Because sometimes in ACT_UPG phase it tries to activate some obsolete object and get stuck.
Thanks
Sunny

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Solved!
Go to Solution.

Ok, the problem is solved, thanks to ni support who helped me:
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In simulated mode, a host-vi has problems to access frontpannel elements of the fpga-vi with the read/write node if the frontpanel elements have special characters.

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Severe error(s) occured in phase MAIN_INIT/UCMIG_STATUS_CHK!

Dear team,
We have started Upgrading our existing SAP R/3 x200 system ( Windows 6.1 & oracle 10.2.0.5) to ECC 6.0 EHP5.
All the processes upto 'check' completed without error.
In preprocessing phase we got stuck at phase "MAIN_INIT/UCMIG_STATUS_CHK!" ( As shown bellow).
Severe error(s) occured in phase MAIN_INIT/UCMIG_STATUS_CHK!
Last error code set: The Unicode Conversion Preparations on the startrelease (transaction SPUMG) have not been finished, procedure cannot continue
Trouble Ticket Generation
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But error still exist.. Kindly guide.
Regards,
Vishal

Hello Vishal,
Are you doing non-unicode R/3 x200 to unicode ECC 6.0 EHP5 upgrade? If yes, please go through CUUC upgrade document for pre-requisites.
Please take a look at below threads. It can help you.
CUUC - SPUMG Related Quary
http://www.saptechies.com/combined-upgrade-unicode-conversion-cuuc-faq/
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Siva Kumar
Edited by: Siva Kumar Arivinti on Dec 9, 2011 7:36 PM

Severe error(s) occurred in phase PREP_INPUT/SUMCHK!

Hi ,
while performing the EHP7 upgrade during the extraction phase I faced below error.
Severe error(s) occurred in phase PREP_INPUT/SUMCHK!
Last error code set: tp failed with return code 232, check G:\SUM\abap\log\TPSQLSTD.OUT
I have tried implementing the below parameter disp+work is stopped
Env variable rsdb_ssfs_connect = 1
rsdb/ssfs_connect = 0
I have attached the TPSQLSTD log file below,Kindly share your inputs to fix above error.

Hi Krishan,
Have a close look with logs
SAPup> Starting subprocess in phase 'SUMCHK' at 20140727092403
    ENV: DBMS_TYPE=ora
    ENV: NLS_LANG=AMERICAN_AMERICA.UTF8
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    ENV: ORACLE_SID=QEC
    ENV: PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
    ENV: PATH=D:\usr\sap\QEC\DVEBMGS00\exe;C:\oracle\QEC\11203\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;D:\usr\sap\QEC\SYS\exe\uc\NTAMD64
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    ENV: SAPSYSTEMNAME=QEC
    ENV: dbs_ora_schema=SAPSR3
    ENV: dbs_ora_tnsname=QEC
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EXECUTING D:\usr\sap\QEC\DVEBMGS00\exe\tp.EXE "pf=J:\SUM\abap\var\DEFAULT.TPP" execdbscript QEC -x ..\var\SMODILOGCHECK.XQL
This is D:\usr\sap\QEC\DVEBMGS00\exe\tp.EXE version 380.04.07 (release 720, unicode enabled)
TRACE-INFO: 1: [     dev trc,00000] Sun Jul 27 09:24:03 2014                                                         2967 0.002967
TRACE-INFO: 2: [     dev trc,00000] DlLoadLib success: LoadLibrary("dboraslib.dll"), hdl 0, addr 000007FEE71F0000
TRACE-INFO: 3:                                                                                                           19 0.002986
TRACE-INFO: 4: [     dev trc,00000]      using "D:\usr\sap\QEC\DVEBMGS00\exe\dboraslib.dll"                              8 0.002994
TRACE-INFO: 5: [     dev trc,00000] -->DbSlControl(con=-1,cmd=47=DBSL_CMD_IMP_FUNS_SET) -> changed=30, tagset=1       350 0.003344
TRACE-INFO: 6: [     dev trc,00000] -->DbSlControl(con=-1,cmd=39=DBSL_CMD_SET_SINGLETASK)                              13 0.003357
TRACE-INFO: 7: [     dev trc,00000] -->DbSlControl(con=-1,cmd=10=DBSL_CMD_DBCA_PTR_GET)                                11 0.003368
TRACE-INFO: 8: [     dev trc,00000] -->DbSlControl(con=-1,cmd=10=DBSL_CMD_DBCA_PTR_GET)                                12 0.003380
TRACE-INFO: 9: [     dev trc,00000] -->DbSlControl(con=-1,cmd=74=DBSL_CMD_CON_INFO_EXT_SUPPORT) -> rc=0=DBSL_ERR_OK, con_vers=0
TRACE-INFO: 10:                                                                                                           36 0.003416
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Regards,
Gaurav

EHP6 - Severe error(s) occurred in phase PREP_INPUT/KX_CPYORG!

Hi All,
We are at the "extraction" stage of our EHP6 upgrade for pre-prod system, this serves as rehearsal for the execution of the same upgrade in production system.
However, SUM is stopped due to below error.
SUM - EXTRACTION phase stops at PREP_INPUT/KX_CPYORG, showing the error message below:
Severe error occurred in phase PREP_INPUT/KX_CPYORG!
Last error code set is: Failed to copy 1 files, check 'KX_CPYORG.LOG' for details
And checking from log, it shows "4EETQ399 Source file 'exe_syb.lst' missing!". This file doesn't exist anywhere in the system. Also, checking from logs of previous EHP6 upgrade in our DEV and QAS systems, this file doesn't exist. And instead of "exe_syb.lst", what has been copied from previous upgrades is 'exe_db6.lst'. We are at HP-UX and DB6.
Logs:
4EETQ399 Source file 'exe_syb.lst' missing!
1 ETQ399 Copied 821 files.
1EETQ399 Last error code set is: Failed to copy 1 files, check 'KX_CPYORG.LOG' for details
1EETQ204 Upgrade phase "KX_CPYORG" aborted with severe errors ("20140721180154")
Please advise how to fix.
Regards,
Philip

HI,
Kindly share 'KX_CPYORG.LOG files for analysis.Meanwhile try to patch the kernel with latest available at SMP and recheck for permissions and ownerships under kernel directory.
Regards,
Gaurav

Severe error(s) occured in phase PREP_INPUT/KX_CPYORG!

We are installing the EHP4 on a ERP 6.0 EHP4 ready ABAP system. ( MSCS
Installation)
We are using SAP EHP INSTALLER 7.00 .( latest version)
However , while in extraction phase we are getting following
error "evere error(s) occured in phase PREP_INPUT/KX_CPYORG!
Last error code set: Failed to copy 1 files, check 'KX_CPYORG.LOG' for
details"
We have checked that user SIDADM user has full rights over the
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SAPGCP\sapmnt\GCP\SYS\exe\uc\NTAMD64"
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There is no error in KX_CPYORG.log file .
2 ETQ399 Reading list file '
SAPGCP\sapmnt\GCP\SYS\exe\uc\NTAMD64\dbatoolsora.lst'
3 ETQ399 Copying file 'dbatoolsora.lst'.
3 ETQ399 Copying file 'dbatoolsora.mf'.
3 ETQ399 Copying file 'brarchive.exe'.
3 ETQ399 Copying file 'brbackup.exe'.
3 ETQ399 Copying file 'brconnect.exe'.
3 ETQ399 Copying file 'brrecover.exe'.
3 ETQ399 Copying file 'brrestore.exe'.
3 ETQ399 Copying file 'brspace.exe'.
3 ETQ399 Copying file 'brtools.exe'.
3 ETQ399 Copying file 'libsbt.dll'.
3 ETQ399 Copying file 'initSID.sap'.
3 ETQ399 Copying file 'sapconn_role.sql'.
3 ETQ399 Copying file 'sapdba_role.sql'.
3 ETQ399 Copying file 'ntenv2reg.exe'.
3 ETQ399 Copying file 'ARCHIVE_OFF.BAT'.
3 ETQ399 Copying file 'ARCHIVE_ON.BAT'.
3 ETQ399 Copying file 'ARCHIVE_TST.BAT'.
3 ETQ399 Copying file 'strdbs.cmd'.
3 ETQ399 Copying file 'CPIO.EXE'.
3 ETQ399 Copying file 'DD.EXE'.
3 ETQ399 Copying file 'MT.EXE'.
3 ETQ399 Copying file 'MKSZIP.EXE'.
3 ETQ399 Copying file 'UNCOMPRESS.EXE'.
1 ETQ399 Copied 915 files.
1EETQ399 Failed to copy 1 files.
Please advice
Regards
Edited by: Tech GCCIA on Oct 14, 2010 1:52 PM

In my case, it cannot overwrite some files, i could found it in the log.
See :
3EETQ399 Cannot write to '/usr/sap/TDD/SUM/abap/exe/libicudata50.a': Text file busy
3 ETQ399 Copying file 'libicui18n40.a'.
3 ETQ399 Copying file 'libicui18n50.a'.
3EETQ399 Cannot write to '/usr/sap/TDD/SUM/abap/exe/libicui18n50.a': Text file busy
3 ETQ399 Copying file 'libicuuc40.a'.
3 ETQ399 Copying file 'libicuuc50.a'.
3EETQ399 Cannot write to '/usr/sap/TDD/SUM/abap/exe/libicuuc50.a': Text file busy
I've just renamed these files for _bkp and runned again.
It works!
Thanks and I hope help you !!!
regards,
Eddie

Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS Last error code set: Process H:\SUM\abap\exe/sapstartsrv.exe exited with -1

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