Severely disappointed with Verizon and the Revolution
More of a rant than anything. Just severely disappointed with Verizon. We have been customers for about 16years, have 4 cell phones and the cell based home phone with them. On this last upgrade, we went with some refurb. Revolutions as Verizon was/is pushing their refurb products. One phone began acting up after about 3 months, the other at about the 6 month mark.
Verizon's solution to lock up and several other various software related issues that happen continually is, you guessed it, Hard Factory Reset. When I complain that is very tough since I have many downloads (some come back after reset, some don't) and all my e-mail accounts from home and work have to be redone all the time, AND each time I do a factory reset, it adds a mirror image of my phone contacts, so each person is listed 4-5 times now. The good thing I guess is that I now have a hobby in my free time.....sitting around deleting duplicate contacts......
I called and simply asked to be able to upgrade to another phone at the discounted price, and would have another 2 year contract. DID NOT WANT A REFUND, just wanted to "fast forward" the calendar a year. Their response was a flat NO. They would offer to replace the phone, but only after I went through three more levels of customer no-service hell. Apparently the minions that answer the phone have no authority to help a customer, they make you do the hard reset and then if that does not work, they transfer you to some kid somewhere who puts you thru the paces and then you still have nothing.
This last time they were asking me at what specific times the phone was acting up, like at exactly what time did you NOT get the call you are claiming was made. At what exact time did that call refuse to go through that you claim to have made. At what exact time did you e-mail start acting up. Where exactly were you at. What a pain in the butt. I have tried to work with them, they did give me a phone number and "incident #" but there was no help there either.
I guess I will use the remainder f my contracted time with them and look or a new carrier. Since we can PORT numbers now, they can't hold any of my numbers hostage. If a VZW person monitors this, our $200.00 plus a month account can still be saved...just want a little help here.....
You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.
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Disgusted with Verizon and the havoc they made of my day
I called asking what the best way was to reduce my bill. Someone offers me a package and tries to get me the $300 card. He says he's unable to do the card bit, but gives me a nice package. Says that someone will be coming by on Aug 31st between 11 and 2pm. I get email about visit etc. Then a box appears, its a new cable box. I figure the guy coming on Friday has to install an upgraded box for me. I never received an email or call about the box. UPS was lucky I was home. So the box sits and waits until Friday. I get a phone call about the ticket and they are confused about what they are supposed to do with it, I tell them that I received this box, I'm trying to lower my bill. She says ok. Now we know. I was told my service would be disrupted on Friday, so when I woke up and there was no phone signal. I thought ok, tech will take care of it when he gets here. Turn on TV expect too see nothing, but I have TV and Internet service. Strange. But I go with it. Eleven o'clock rolls around. No call, no tech. So I call Verizon. I get bounced around by a guy who tells me to plug in the new box. Which didn't work btw. So I put my old box back in, then someone who bounced me to someone else who couldn't understand why my phone was out. I was put on hold for too many times too count. I was on a cellphone, minutes clicking away trying too get this taken care of and losing patience. Three hours later, I find that billing made a mistake and cut off my phone because it was part of the new package they would be giving me. They kept asking me if I moved, numerous times. They said I moved earlier this month, when a tech came by. I had to explain that a PSEG truck went by and knock down the line and I called to have them put it back up. I still have no phone and won't get one until tomorrow. I am disgusted. I am beyond **bleep** that no one told me that NO tech was coming and I have this cable box sitting in my livingroom. Sitting in a box and "I" have to find a way to get UPS to pick it up to return to them cause I'll be damned if I'm gonna search all over for a UPS store, with no car. No one explained to me that the new package would CUT OFF MY PHONE. No one knew what was going on with my account and its just inexcusable. I like the picture, I like the internet and when it works, I like the digital phone. But today pushed me to the limits of being understanding to the techs on the phone with me and the company. I think I've earned that $300 card I was offered from the guy on the phone originally. A day without a phone, 3 hours on the cellphone and missed appointments, just because of YOUR mistake.
You make the appointment. And here it is 9PM and no one has shown. No call. No apologies. Nothing.No complaint department. No Complaint number. NOTHING. You'll probably get rid of this thread because it is taking up too much space. But Verizon, you USE to be a decent company. I sang your praises to everyone and swore by you. But lately, all I do is swear at you. You outsource your calls on the weekend and they screw up their orders and I have been screwed ever since. Sure, things are fine now. But I had to re-work my schedule for you and you sent numerous messages that you were showing. And NOTHING. This is not a way to run a business. This is not a way to treat a customer who pays their bills and has been a long time customer with you. My friend recently asked me about you and I said, oh yeah. Great, never had a problem, works with you.Now I think you've gotten too big for your own good. You can't provide quality service anymore. I've told her to forget about it and stay with someone else. Someone who provides SERVICE and not empty promises.
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I just bought a iPhone 5c with Verizon and I have a contract with Verizon but I don't have a SIM card but the former owner left theirs in it can I use it
Waylon07 wrote:
does the verizon store sell nano sims because inever them on the site
A Verizon corporate store can provide you with a nano SIM and activate it for you. Corporate stores do not charge for SIMS. I don't know what a reseller might or might not do. -
Went with Verizon because the rep and Verizon's coverage map showed strong 4G LTE signal at my address. Got home and discovered that the signal is nowhere near what I was shown. People have said that they contacted Verizon and received signal boosters and I was wondering if anyone had knowledge of this?
jslack73,
Thank you so much for those details. I do see that the area should have pretty good coverage. Since you have been at home have you been able to remove the sim card for a good 10-15 seconds http://vz.to/1ys6Uj0? Also, please try resetting the network settings on the phone. You can do that by going into Settings, General, Reset, and Reset Network Settings. After this is complete you would need to re-add in your wi-fi passwords. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport -
Day 11 of 14, New too Verizon and the new Thunderbolt, do we keep it or send it back?
I have had a number of surprises so far after coming to Verizon with the new Thunderbolt.. We ordered 2 bolts. The battery issue was disappointing, but a bigger battery will fix it, and/or a daily charge seems to take care of it.
I live in the country on fridge of the city, my wife came from provider Sprint, and I came from AT&T. We never had problems with our prior carriers, but must be out of range for the Verizon tower due to the bad signal and sound quality when making calls from the house. Verizon suggested a network extender, so we had them send us one. It did fix the signal and the noise problems at home. Plus can take with us on the road,, guess this problem is fixed too.
My wife's Bolt had static and noise in any area, 3G or 4G. Mine has been great. I called Verizon they said to take it to a Verizon store for an exchange. I bought the phone online with Verizon, but the brick and mortar stores said they could not do it, I complained and did get them to change out the wife's Bolt. The replacement serial and mac address was several thousand letters and numbers higher, so expect her phone was built early, but the new replacement is quiet, no noise problem solved.
The 4G is very fast, speetest.net I was surprised how fast it is. I love the phone, but I worry with all the issues people keep finding, and I really have not seen any official Verizon communications on what is actual and what might be in progress to fix for good. Forums are great, but does Verizon read these posts?
I am on day 11 of 14. First timer to Verizon, Thunderbolts aside, do you like them as a wireless carrier? Thunderbolt's, we like them very much, but I now wonder if maybe insurance is a good idea, seems like we may have many issues in the future too. I was on the build team for the HP Glisten, we had many issues on our first phones too, but eventually got it fixed too, in fact the prototype I still had when I left AT&T to come to Verizon. I think we are going to give the phones a couple more days of heavy workout, and then decide.So far so good, a few hiccups but Verizon has supported me so far on each issue. Some responders from the support line where not as good as others, but I did find several who were more than helpful. The forums here are helpful too, aggravation does make some of the posts bias against the phone, but there are some good posts out there and the solution found posts will help us all.
Everyone who owns a Thunderbolt just needs a little patience, it is a new and powerful device. I'm sure HTC and Verizon are working out the confirmed bugs, and will roll out confirmed updates when they have gathered more data. When I was prototyping the obsidian, which we marketed as the glisten, we had many issues too, but in the end worked most of them out.
The thunderbolt should also follow same result as long as Verizon and HTC keep it in the front line, so far they are still marketing it, even with having the Iphone now in their portfolio. I viewed a wirefly.com smackdown between the Thunderbolt and the new Iphone, and to me, I do like the Thunderbolt best. On to day 12, so far so good. -
Frustrated with Verizon and their inconsistent Customer Service
I am so frustrated with Verizon and their Customer Care/Service. I have never been told so many different things. It seems that there is no consistency with what they tell customers. I called and explained to them that I have been with them for over 20 years that we were looking to save on our monthly bill. They said that with my employee discount, and they checked to see if I qualified for other discounts, I didn't and they lady could have cared less to help. My Verizon/employee discount is changing (decreasing in percentage saved), Sprint and AT&T offer a higher discount with my employer. I spoke to Sprint and AT&T and they offer not only better discount, they are cheaper (and AT&T coverage is better here where I live, versus very broken up where I live when it comes to Verizon). Anyway, I called back and spoke to a Rep. named Kayla who was more than happy to keep us at Verizon. I questioned the Edge plan, and that none of our 5 lines where up to where I could get it. I asked her if she could speak to someone and make an exception. She did and said that was not a problem that since we had been loyal customers for over 20 years, I could do the Early Edge on all 5 lines, that she could go ahead and place an order for 5 new phones of what we wanted - and that when I received them, then I would have to send Verizon back the 5 phones that we currently have. I thought great. I'd be saving atleast some money going this route. I told her that I wasn't sure which phones we wanted that I would find out and call back. I did the online chat later because I had a question, and that Rep told me - No, that wasn't going be happening at all that I was misinformed. This is not the first time that this has happened with Verizon. A rep in a store told me if I bought this Verizon tablet ($99 with a $99 mail in rebate - Free, I liked that - then he said if I did that, he could save us $20 per month on what we were currently paying per month). Well, low and behold - I got an extra line - a tablet that I had no use for (he got me at the whole "I'll lower your bill $20 per month". I fell for it, and it didn't save me one penny. In the meantime, I put Sprint and AT&T to the test - I spoke with each of them about 3 different times each and got the same answer each time from both of the providers. Customer Care/Service and consistency and not misleading customers is what is selling me. I will gladly spend my $3,400/year elsewhere - and save money in the process. Anyone else have similar experiences???
Early Edge works by having you turn in the phone on the line that is early edge upgraded. You then start paying for the full cost of that phone over 24 months, sooner once you get to 75% paid off on that phone, where you can trade it in and start again on another phone, but you will have lost the money already paid up to 75%. When you trade in the phone for Early Edge and then trade in the new phone for edging up, the phones must be in perfect working order with no damage of any kind.
The money "saved" comes from being on Edge where, if the phone is on a plan with 6GB or more data, you save $25 per month on each Edge phone, $15 if on a plan with less than 6GB. However, you turn around and put that $25 back onto the phone payment each month, so you DO save $25/$15 but you basically break about even on a 6GB and greater plan after the phone cost.
BUT, in the end, if you get a better, more reliable signal from ATT, and you have an awful signal with VZW, you might consider a switch, but you'd have a large sum of ETFs at this point to cancel all 5 lines. There are also special stipulations as to who and when one can Edge up or start Early Edge, such as 6 months straight on-time payments.
Verizon Edge FAQs | Verizon Wireless
Early Edge is basically just starting the Edge plan early, so the above page should answer a lot of the questions regarding eligibility. Be warned however, that there are a lot of people with issues who decided to take advantage of this program, namely the trade-in process of sending old phones back and then finding charges on their bill for phones that were "not" received at the warehouse.
It is my opinion that you should not go this route, because if you have less than stellar service now, you are setting yourself up for possible frustration and another 2 years of disappointment. -
Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately both phone stuck on recovery mode with error 1, and 3
I got Error 3 on IPhone 5 and error 1 In IPhone 5s , I did lot of try as I can my level best , like Update iTunes, stop all security, change cable even change computer format my laptop and install everything fresh in window I did try to with Mac of my friend,
Change Internet connections try with DFU mode, Make DFU file Also with redsnow everything I did
Whatever on internet information like go to cmd and run as administrator to make change hosts file
Like ipconfig/flushdns everything everything what I can…. but I dint get good results and good information about this error
Somebody told me this is hardware problem, I make change my battery and charging connector too.
I don’t know what to do next.. because I don’t leave any experiment on my stuck phone..
Note : one is big issue that apple support team is also and giving good answer
I am in Saudi Arabia so I don’t have any nearest store of Apple.. even Saudi Is Big Consumer of IPhone
Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone in future if I don’t get solution..
Thank You..What the **** is this taht you will not provide any service due to just a bit jailbreak..
we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please -
Since I upgrade my iphone 3gs to ios 5.1, I have several problems with network and wi-fi, any solution? (No jailbreak)
Most of the time the iphone cannot reach any network and when it can, there is no data transfer, I can only make calls and sms.Skizofrenias wrote:
Since I upgrade my iphone 3gs to ios 5.1, I have several problems with network and wi-fi, any solution? (No jailbreak)
Most of the time the iphone cannot reach any network and when it can, there is no data transfer, I can only make calls and sms.
iOS: Troubleshooting Wi-Fi networks and connections
iOS: Wi-Fi or Bluetooth settings grayed out or dim -
Hi I Have A Prepaid Smart Phone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line. Is There Anyway I Can Use My Excellent Payment History With There Prepaid Department To Switch To A 2-Year Contract And Not Have To Pay The $400 Deposit. And This Is Due To The Fact I Have No Credit History Whatsoever
Since you have no credit history, my guess is you would need at least a year of on time payments, and I'm not sure a pre-paid account would qualify as you can stop at any time.
You didn't specify your age, but getting started int he credit world is not easy - you may try applying for a gas card, or a credit card, and USE them, pay them off each month - and expect to take a year or more to establish a record. -
I have an apple id with verizon and @me and i can't set up family sharing
i need help setting up family sharing because i have two apple id's one with verizon and one @me.com so i already purchased more storage on the cloud with verizon and when i signed in on the desktop to upload my library and set up homesharing i had to do another 9.99/mo plan because that computer only allows me to sign in with @me.com. I've read that I can't combine them?? So how can I fix this? Any easy solution?
Howdy Denise,
It is not possible to combine Apple IDs. See this article -
Frequently asked questions about Apple ID - Apple Support
You can set up Family Sharing using one of your Apple IDs by following the directions in this article -
iCloud: Family Sharing
Note in particular that in order to set up Family Sharing you need a Mac computer running Mac OS X 10.10 (Yosemite).
This article provides a good overview of Family Sharing and what you can do with it -
Family Sharing - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
I have an I mac with Lion and the curser freezes, what can be done.
I have an I mac with Lion and the curser freezes. It froze in Word, Safari, Iphoto, and photoshop, what can be done?.
4GB of RAM is not very much RAM these days particularly if you tend to have many windows open at one time. For example if you are working in Safari and have several tabs open and then work on a Photoshop project that will eat a lot of RAM. One simple way to check is open Activity Monitor (Applications - Utilities - Activity Monitor) and click the System Memory tab. Run this under typical use and check the amount of FREE RAM. It will look something like:
I can see from my example I am dangerously low on RAM by the amount of free RAM I have. I suspect if you upgrade to 8, 12 or even 16GB of RAM your machine would work much better. BTW ...my MacBook Air is limited to 4GB so it's up to me to manage my RAM better. -
I have put several clips with transitions into the timeline in final cut pro X. There are two separate clips which are followed by transitions which do not play at the right speed. I'm at a loss as to why this is happening - any thoughts/help?
The two HD clips were purchased from itunes (MPEG - 4) and converted to .mov for use in Final Cut Pro. Project properties - 720p HD 1280x720 (60p)
Is this enough information? -
I am using Sansung Galaxy S III with Verizon and when i am calling out to somebody they recieving my call as RESTRICTED CALL...
Let me know, please, how can I change settings in my phone to clear option of restricted out going calls...
Thank's a lotHi there Altercc!
We definitely want others to know when you're calling them. This could be fixed two ways.
First we have an option called Share Name ID available via vzw.com: http://bit.ly/SsGi9e
We also have the opportunity to Block your Caller ID from displaying. This is a feature we can easily remove if it's active.
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport -
Which NB100 comes with Bluetooth and the sim card slot
i am wondering which model come with bluetooth and the sim card slot,
I was a little disappointed the Bluetooth is missing on the NB 1000 12A, agreed the Bluetooth logo is on the left side of the box although the actual product spec sticker is on the right side and it only mentions wireless b/g.
Some of the listings for this model online do say it has Bluetooth although its evident its not included.
I have ordered one of these to cover the lack of onboard Bluetooth support:
http://www.memorybits.co.uk/product_info.php?products_id=8156
Regards,
Stephen -
i factory unlock my iphone 3gs and was on ios 6.1.2 and updatednit to 6.1.3 with itunes and the phone got lock again at activation screen. i try downgrading to 4.1 with baseband 5.13.04 and want to upgrade back to 6.1.2. pls help me
Sorry, downgrading the iOS is not supported by Apple, thus there is no official way to do so. Your phone was re-locked to the carrier it was originally locked to because you hacked it to unlock it. Apple's servers detected such & re-locked your phone. You need to contact the carrier your phone is locked to if you want to get it officially unlocked.
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