SG500 POE issue on one port, worked fine for over a year!

Hello,
I have 2 SG500 52 port switches in a stack. One is non-POE and the other is POE. I use the POE switches primarily to drive our Yealink T22P and T46G phones. They have worked flawlessly for about a year.
This weekend I updated the firmware and boot for the switches to the latest release.
SG500#sh ver
Unit SW version Boot version HW version
1 1.4.0.88 1.4.0.02 V02
2 1.4.0.88 1.4.0.02 V02
Now all of a sudden a port that is being used to power one of the phones isn't working correctly, and the behavior is VERY odd (I will explain in a second). I have 20+ phones on this same POE switch that have no issues. I'm WELL under power budget since each phone draws about 2.5W.
Any phone that is plugged into this bad port at first looks like it works fine. It is in the right VLAN, auto smartport correctly identifies it, LLDAP-MED works as it should. The phone looks to be operational. It even might work fine for a while. But eventually when making a call the light in the screen starts flickering like crazy and you get a "static" sound on both ends of a call. It sounds like electrical interference. I can make a call and it will be fine for 1 minute and the next it starts doing this. It is NOT the phone. The same phone in a different switch port does not do this (in fact 20 others phones on different ports don't do it). ANY phone in this port shows this behavior.
The port in question (port 36), is showing Local POE as 0 Watts, Remote POE 2.9W (in Administration -> Discovery-LLDP -> LLDP Port Status). All other phones show Local POE as something like 2.5W. All settings on this port (36) are exactly the same as the rest of the ports on the switch that work fine with the EXACT same phones. I know it is the port on the switch that is causing the issue as well because I was able to isolate it. I tested the phone by plugging the phone that appears to be bad into a different wall outlet. I tested the wall outlet by switching the cables from the patch panel to the switch ports. I changed the patch cables as well. It is the switch port for a fact.
I did some searching and found some similar info related to the SG300. So I ran some of those commands and found some more info.
SG500#show power inline gi2/1/36
Port Powered Device State Status Priority Class
gi2/1/36 Auto Searching low class4
Time range:
Power limit: 30.0 W
Inrush Test: Enable
Legacy Mode: Enable
Port Status: Port is off - detection is in process
Overload Counter: 0
Short Counter: 0
Denied Counter: 2
Absent Counter: 0
Invalid Signature Counter: 1
Notice the port status (it shows this all the time) and the Class.
This is compared to the same phone in a different port showing this;
SG500#show power inline gi2/1/22
Port Powered Device State Status Priority Class
gi2/1/22 Auto On low class2
Time range:
Power limit: 30.0 W
Inrush Test: Enable
Legacy Mode: Enable
Port Status: Port is on - valid capacitor/resistor detected
Overload Counter: 0
Short Counter: 0
Denied Counter: 0
Absent Counter: 5
Invalid Signature Counter: 0
I am afraid to make any changes across all ports on the switch since they are working fine. So I am trying to make changes on just port 36 of this switch. I tried turning off EEE settings, didn't help. Tried turning off the VLAN and auto smartport settings, didn't help.
Is the port busted (if so I'm pretty upset with the purchase of this switch)? Is it something caused by the latest firmware?
In 15 years I haven't had a single faulty piece of hardware. If this is I sure hope Cisco is easy to deal with.

More info to help diagnose:
SG500#show power inline
Port based power-limit mode
Inrush Test: Enable
Legacy Mode: Enable
Unit Power Nominal Power Consumed Power Usage Threshold Traps Temp (C)
2 On 375 Watts 68 Watts (18%) 95 Disable 39
Port Powered Device State Status Priority Class
gi2/1/1 Auto Searching low class4
gi2/1/2 Auto On low class2
gi2/1/3 Auto On low class2
gi2/1/4 Auto On low class2
gi2/1/5 Auto On low class2
gi2/1/6 Auto On low class2
gi2/1/7 Auto On low class3
gi2/1/8 Auto Searching low class4
gi2/1/9 Auto On low class2
gi2/1/10 Auto On low class2
gi2/1/11 Auto On low class0
gi2/1/12 Auto Searching low class4
gi2/1/13 Auto Searching low class4
gi2/1/14 Auto Searching low class4
gi2/1/15 Auto Searching low class4
gi2/1/16 Auto On low class2
gi2/1/17 Auto Searching low class4
gi2/1/18 Auto On low class2
gi2/1/19 Auto On low class2
gi2/1/20 Auto On low class2
gi2/1/21 Auto On low class0
gi2/1/22 Auto On low class2
gi2/1/23 Auto On low class2
gi2/1/24 Auto Searching low class4
gi2/1/25 Auto On low class0
gi2/1/26 Auto On low class2
gi2/1/27 Auto Searching low class4
gi2/1/28 Auto Searching low class4
gi2/1/29 Auto Searching low class4
gi2/1/30 Auto Searching low class4
gi2/1/31 Auto On low class2
gi2/1/32 Auto On low class2
gi2/1/33 Auto On low class2
gi2/1/34 Auto On low class2
gi2/1/35 Auto On low class2
gi2/1/36 Auto Searching low class4
gi2/1/37 Auto On low class2
gi2/1/38 Auto Searching low class4
gi2/1/39 Auto Searching low class4
gi2/1/40 Auto Searching low class4
gi2/1/41 Auto Searching low class4
gi2/1/42 Auto Searching low class4
gi2/1/43 Auto Searching low class4
gi2/1/44 Auto Searching low class4
gi2/1/45 Auto On low class0
gi2/1/46 Auto On low class0
gi2/1/47 Auto Searching low class4
gi2/1/48 Auto Searching low class4

Similar Messages

  • Microcell stopped working after working fine for over a year

    Hi everyone, My Microcell stopped working after working fine for over a year
    What happens now is that when it boots up all is green but the wireless network bars LED keeps flashing forever.
    I know that as part of the normal boot process it first scans all 3G channels to pick the least conflicting ones before it initializes the internal 3G radio. Typically that takes good 10 minutes. However now it never finishes that scan and gets stuck there blinking green forever. Obviously nothing has changed on my side of things; I don't know whether something has changed in the neighborhood in terms of AT&T area controller or what not. Any help will be very much appreciated. Thak you!

    Answer ALL the questions below as best you can and we'll try to help you.
    MicroCell™ TroubleShooting Questions:
    Have you read the Tech Guide first? 3G MicroCell Technical Guide by Otto Pylot
    Do you have an active postpaid AT&T mobile account?
    Is your MicroCell white or black?
    Who is your ISP and is your service ADSL, cable, wireless or satellite?
    What are your suscribed download and upload speeds as stated by your ISP?
    Have you tested your internet speeds (http://www.speedtest.net/)? Please run the test and post your latency, download and upload speeds.
    Have you tested your connection for VoIP quality (http://www.voipqualitytest.com/)? Please run the test and post the results that are listed under the "Advanced" tab.
    Are you using the basic connection (modem -> router -> MicroCell) or the alternate connection (modem -> MicroCell -> router/computer)? The alternate connection is not possible with the black (DPH-154) MicroCell as it has no Ethernet output but it can be connected directly to the modem to temporarily test the Microcell without the network connected.
    Are all of the cables firmly in place?
    Do you have a combined modem/router (gateway) or a separate modem and router? What are the makes and model numbers for your equipment?
    Have you met the minimum requirements for router settings as outlined in the Tech Guide?
    What other equipment (access points, switches, computers, WiFi components, gaming consoles, etc.) do you have connected to your network?
    What does the light pattern look like on the MicroCell (power, ethernet, GPS, and 3G)? Are they all a solid green or is any of them blinking green or red, and if so, which one?
    Have you done a hard reset of the MicroCell? See the Tech Guide for instructions.
    Have you deactivated and reactivated your Mcell using AT&T's MicroCell website?
    Does the ac adapter feel warmer than the top of the MicroCell where the vents are?

  • When we try to use apple tv there is no sound.  It was working fine for over a year.  Stopped working after we installed a new wifi system in the house - any suggestions?

    It was working fine for over a year.  We installed a new wifi system - could that have anything to do with it?  It connects fine but will not play any sound?  Any suggestions

    Thank you...I did try that and it did not work.  I've tried just about everything.  Today I tried hooking up to a different TV that does not have a receiver and it works fine.  I guess it has something to do with my receiver but I just can't figure it out.

  • After working fine for over a year, 160 quits working and goes into recover

    So, I've had my 160gb iPod for awhile, and it has basically worked fine for a while.
    Occasionally, it skips, but I just said whatever, and let it be.
    Anyway, today I listened to it frequently, and it started to take about 15 seconds to actually start a song that I picked. So eventually, I became tired of it.
    I went to play one song, and it skipped it and the other tracks after it.
    I had this problem before, but after converting them to .m4a they worked fine.
    However, these songs were already .m4a, so there wasn't too much I could really do.
    So, I decided to restart the iPod with the standard Hold on off, select-center button at at the same time thing.
    And then I tried to turn it back on, and when I did, it informed me that I needed to restore the iPod.
    It showed me a snazzy picture of the USB cable, and explained it to me in a few in a few other languages.
    So, I plugged it into the computer to try and get around it, and it informed me that the iPod was in recovery mode?
    I've never heard of this, and I ultimately have no idea what to do. I don't want to have to restore, but I guess I'm going to. I'd really like to know why it freaked out on me though.

    See if this helps.
    iTunes has detected an iPod in "recovery mode".

  • Cannot get mail, was working fine for over a year

    I have used yahoo mail on iphone5c for over a year. Three days ago I stopped receiving mail and pop up Cannot Get Mail. I have deleted the account and added the account as instructed by Apple's and Yahoo's advise numerous times and it still doesn't work. Anyone else having this issue or know of a fix? Thanks and GOD bless!!!

    Yahoo email is notoriously bad, you can do a search and see all the threads about yahoo email account.
    Try using the yahoo app for emails.

  • IPod not recognised after working fine for over a year

    I got my mini ipod Christmas 2004 and it has worked beautifully ever since, until recently.
    I plugged in my ipod to my laptop which is the computer I usually update and use itunes on and it states “USB Devise not recognised”, the usual “do not disconnect” sign didn’t show on my actual ipod. I downloaded the updates for everything available and I reloaded itunes but nothing works! I even tried it on another computer where it works fr a while and then the same problem just happened again.
    Please can someone help, I love my little ipod and would like to have him fixed!
    Any help is welcome, thanks in advance
    Stef

    however this does not work for everybody, and it
    hasnt workes for me, neither did the 5 R'S
    same here...had ipod mini for about 1 year worked fine now it won t connect to itunes and is not recognized through any usb ports or different usb cords... Help please

  • I have had an itunes account for over a year but now it is asking to verify the email i cant do this because i have no idea what the email password is the account was working fine for over a year and i want to use it because i have itunes credit help

    n

    You can contact iTunes Customer Service on this Link
    http://www.apple.com/support/itunes/contact.htm
    They should be able to assist you...

  • Why is my wifi looking for a network all the time after working fine for over a year?

    My wifi is connected but it's running slow, it drops completely, netflix runs so slow than it drops..etc. I've had the cable people here twice, once I updated my speed to more than doubled my speed and then I bought a very expensive router. Why does my computer wifi keep looking for networks when its already connected? Also, I've notice that my computer is acting like I've had it for 10 years and I've only had for 1.5 yrs. It's slow! It crashes! I have to sign in twice! It takes for ever to load, then it falls asleep after only a few mins even when its plugged in with full power. I'm so sick of this mac! I'm ready to run over it with my mini van and go back to HP for good!
    Oh and the screen is unstable! willy nilly all over the place!
    ERRORS:
    <airportd[34]> _handleLinkEvent: Got an error trying to query WiFi for power. Resetting state variables<airportd[34]> -[CWXPCConnection performScanWithChannels:ssidList:legacyScanSSID:includeHiddenNetworks:mergeScan Results:maxAge:maxMissCount:maxWakeCount:maxAutoJoinCount:interfaceName:waitForW iFi:waitForBluetooth:token:priority:reply:]: !!! SCAN request received 0.0132 seconds after previous scan request from 1386 (Wireless Diagnostics)
    ocal com.apple.backupd-helper[47]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc

    Wi-Fi Problems in OS X Yosemite
    Wi-Fi Problems in OS X Yosemite (2)
    Wi-Fi Problems in OS X Yosemite (3)
    Wireless Diagnostics
    Also try turning off Bluetooth.

  • Reprot doesnt run for just one user works fine for others

    hi guys
    i am having a weird issue. we have one user who cant run a workbook everyone else can. She has security to it, but this is the first time she had tried runnign this workbook.
    there are some plants selected in the menu when we remove those plants than the report runs fine. so i am guessing it has something to do with those plants. but as mentioned ealrier she has security to them.
    the msg she gets instantly is "No Applicable Data" . if its was a auth issue she would get a diff error. This is BW3.5 front end.
    Does it have anything to do with the Personalized setting options. becasue when she run the query some plants show up by default in thye sel menu. but not he ones that she is having the issue with.
    any ideas appreciated.
    Thx

    it can be personalization or  saved variants
    when she run and u see the variable screen execute it and then in next window right click and hit delete personalisation
    now if this doesnot solve then when u see variable screen try to see if she didnt save any variants
    by accident
    delete those variants

  • Firefox will not work on this computer despite the fact that it has worked fine for the last year...

    latest version has been added ... does not fire up...
    using windows 7 service pack 1

    Hello,
    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
    Thank you.

  • My MacBook Pro suddenly shows that no WI-fi hardware is installed in my machine, this was working fine for past 5 years

    Does not detect wi-fi network and shows no wi-fi hardware installed

    Solution may be found if you search in the "More Like This" section over in the right column.

  • HT1386 I have been syncing my IPad to only one PC computer successfully for over a year.  Now when I try to sync I get the message that the ipad is synced with another computer and can be synced with only one.  How can I correct this?

    Although I have synced my ipad to only one PC computer I now get the message that it is synced to another computer and only one computer sync is permitted.  I have lots of apps on the ipad and do not want to loose everything by starting fresh with the ipad.  How can I get the ipad to again accept my computer and sync successfully?

    Plawexki wrote:
    ...  do you know if the contacts, photos, messages etc will be wiped?
    Yes... Everything will be Wiped and Replaced with what is currently on Your Mac.
    SYNCING with iTunes
    See here  >  http://support.apple.com/kb/HT1386
    From Here  >  http://www.apple.com/support/iphone/syncing/
    You may find this information of interest...
    Have a read here...
    https://discussions.apple.com/message/18409815?ac_cid=ha
    And See Here...
    How to Use Multiple iDevices with One Computer

  • TS2972 I have done the reset, restart, close and open of all the recommendations...still apple tv cannot access iTunes library...did fine for over a year then pooff, nothing....help

    Cannot access iTunes on apple tv...I have done all the posted fixes....

    Has Apple done something to force us to use iTunes share?  Sure would hate to find out they did tat to us....

  • Second display from iMac27" (late 2009) miniDisplay Port worked fine until today- now no longer connects to Apple Cinema Display

    Have a configuration of an iMac27" (MAC 27"/4850-512MB PROCESSOR 2.66GHZ QUAD-CORE INTEL CORE I5 Dec 2009 model) and a second screen Apple Cinema Display 2009 model 24"
    The setup with the Apple Cinema Display has been working fine for 3 years and since yesterday the second screen refuses to work.
    Connected it to a MacBookPro and the Apple Cinema DIsplay functions fine sot my conclusion is it is not the Apple Cinema Display's error.
    Could it be that the Mini Display Port on the iMac is somehow broken? Or is there a software fix I need to checkout?
    Thanks for your help on resolving this issue.

    UPDATE:
    As noted in the first post, both of these newer USB DAC work fine at 24/96 on my wife's iMac, so it's clear that they didn't both become defective when I connected them to the Macbook Pro at the same time.
    Resetting the Macbook Pro PRAM didn't help, so I removed the hard shell laptop case to get to the battery and remove it, then reset the SMC. After that I could use the original DAC at 24/96 again, but only IF it was plugged into the rear USB port. If I plugged it into the front USB port then the sound was garbled and filled with noise. This was a vast improvement over no sound at all.
    Then I switched to the replacement/updated DAC, but I got no sound at all from either USB port at any bit-rate. And returning to the original DAC again now results in no sound again.
    Sigh... I will reset the PRAM and SMC again, and see how far I can get with this. I'd still love some help. Thanks!

  • My ipod 4 when i plug it to my pc Windows 7 had worked fine for 8 months then one day i plug it in and a message came USB device not recognized, i tried reset network settings and nothing called apple they did not know any help out there TX

    My ipod 4 when i plug it to my pc Windows 7 had worked fine for 8 months then one day i plug it in and a message came USB device not recognized, i tried reset network settings and nothing i did not install any software before this happend i called apple they did not know, any help out there TX

    Start here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

Maybe you are looking for