SGE2010: stack member reboots with 'Lost connection with unit x reason 0x20097'

Hi All,
Over the last 2 months we've had repeated issues with SGE2010 units in a stacking configuration rebooting randomly.
Prior to a member reboot occuring we see the following logging message via SNMP Trap on on the unit's internal logging via the GUI:
'Lost connection with unit x reason 0x20097'
We've made attempts at consulting Linksys/Cisco support regarding this 'feature' but aren't really getting anywhere with 1st level support who don't seem to understand much about supporting the device.
The layout is thus:
* 3 x SGE2010 units all of the same firmware version (3.0.1.0)
* Stack configured in a ring topology
* Cat6 cabling used on the stacking ports
* 7 VLAN's
* Mixture of trunking + VLAN tagging & standard ports configured
We've tried the following:
* Swapping out the member that reboots with another, but we get the same behaviour even with a new unit after about three weeks of running
* Changing the cabling between the members, same behaviour
* Upgrading the firmware from a previous version to the current 3.0.1.0
I'm not really keen on factory resetting the whole show & reconfiguring 144 ports by hand (the downtime will cost my users dearly, not to mention carpal tunnel from overuse of the web GUI)
Is anyone able to clarify what a reason code of 0x20097 is?
At least understanding what the error is may allow us to better understand the condition in which the switch decides it must reboot.

Hi Lee,
The small Business support center (SBSC) is the place to get this problem resolved. If the technician needs to get the error code looked at by a Product Engineer, then they have to escalate your call into the bowels of Cisco development.
Please call into the SBSC again, and try to reopen or open a new case. This call has to be resolved or escalated.
You have the ability to say to the technician ,
1. "I want this call escalated" or
2. " I want to speak to the Manager On Duty to esclatate the call"
If you have any issues, please let me know.
My email address is dhornste at cisco.com (remove the spaces and replace at with @)
here is a link to get hopefully a local number to call into the SBSC.
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
regards Dave

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[ Edited by Apple Discussions Moderator; please start a new topic about your technical issue. ]
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3 libobjc.A.dylib 0x90866810 objcmsgForward + 0xb0
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5 writeconfig 0x0000ec84 0x1000 + 0xdc84
6 writeconfig 0x0000ad88 0x1000 + 0x9d88
7 writeconfig 0x0000abfc 0x1000 + 0x9bfc
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cr: 0x24000442 xer: 0x00000000 lr: 0x90a8d298 ctr: 0x90a23528
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r4: 0x9086eb88 r5: 0x20000000 r6: 0xbffff110 r7: 0x00000000
r8: 0x00000001 r9: 0x0030d370 r10: 0x00000239 r11: 0x28000442
r12: 0x90a23528 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00310680 r25: 0xbffffcd8 r26: 0x00311c50 r27: 0xa0a2af6c
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0x90e10000 - 0x90e11fff com.apple.ServerControl 10.2.3 /System/Library/PrivateFrameworks/ServerControl.framework/Versions/A/ServerCont rol
0x90e13000 - 0x90e4bfff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x90e60000 - 0x90e66fff com.apple.ServerPrefs 10.2.3 /System/Library/PrivateFrameworks/ServerPrefs.framework/Versions/A/ServerPrefs
0x90e80000 - 0x90e9ffff com.apple.MediaKit 2.6 (232.3) /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x90ec0000 - 0x90ec0fff com.apple.Cocoa 6.3 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9102d000 - 0x91047fff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x910c0000 - 0x910c1fff com.apple.AFPDefines 2.0.1 /System/Library/PrivateFrameworks/AFPDefines.framework/Versions/A/AFPDefines
0x910e0000 - 0x91134fff com.apple.bom 1.2.7 (64.1) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x91141000 - 0x91141fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91230000 - 0x9123afff com.apple.framework.machinesettings 1.3.3 /System/Library/PrivateFrameworks/MachineSettings.framework/Versions/A/MachineS ettings
0x91242000 - 0x9124cfff com.apple.framework.AppleTalk 1.2.0 (???) /System/Library/Frameworks/AppleTalk.framework/Versions/A/AppleTalk
0x91251000 - 0x9125afff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbi tration
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x91303000 - 0x91370fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x913a0000 - 0x9145ffff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x915e0000 - 0x91699fff com.apple.QD 3.4.71 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x916f0000 - 0x91728fff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x91760000 - 0x917f3fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9194f000 - 0x9194ffff com.apple.audio.units.AudioUnit 1.3.3 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x91970000 - 0x919befff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x91a40000 - 0x91ab3fff com.apple.NavigationServices 3.3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x91afb000 - 0x91b0bfff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x91b30000 - 0x91b44fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x91b60000 - 0x91b6bfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91ba3000 - 0x91bbdfff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x91bd0000 - 0x91bdffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x91c00000 - 0x91c13fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x92037000 - 0x92052fff libcurl.2.dylib /usr/lib/libcurl.2.dylib
0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x92170000 - 0x92357fff com.apple.security 2.4 (179) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x927f0000 - 0x92827fff com.apple.CFNetwork 1.2.2 (7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x9283f000 - 0x92857fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x92880000 - 0x92c05fff com.apple.HIToolbox 1.3.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x92de0000 - 0x92e30fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x92e70000 - 0x9336ffff com.apple.AppKit 6.3.10 (743.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93680000 - 0x93958fff com.apple.CoreGraphics 1.203.30 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x939d0000 - 0x939d4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x93a50000 - 0x93a64fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x93a6a000 - 0x93a84fff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x93bec000 - 0x93ca4fff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94270000 - 0x94333fff com.apple.DiskImagesFramework 10.3.8 (77) /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x94580000 - 0x9458bfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x94593000 - 0x9459ffff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
0x94650000 - 0x946affff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x94720000 - 0x94721fff com.apple.securityfoundation 1.0 (6) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94800000 - 0x9488cfff com.apple.ink.framework 101.1.4 (55.12) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x94e0b000 - 0x94e1efff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x95140000 - 0x951b5fff com.apple.DiscRecordingEngine 2.1.17 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingEngine.framework/Versions/A/DiscRecordingEngine
0x954c0000 - 0x95ac6fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x95b20000 - 0x95df0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x95f00000 - 0x95f20fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x96028000 - 0x960f0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96a04000 - 0x96a6dfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x96aa0000 - 0x96acefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96c00000 - 0x96c67fff com.apple.audio.CoreAudio 2.1.3 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x96de0000 - 0x96df0fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96ee0000 - 0x96ee8fff libbsm.dylib /usr/lib/libbsm.dylib

SGE2010: stack member reboots with 'Lost connection with unit x reason 0x20097'

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