Shameful support

Been a customer for over 10 years. Been running a web hosting company also for over ten years.
Verizon has blacklisted my company's mail server IP address. So, it says to visit this page to request delisting.
http://my.verizon.com/micro/whitelist/
I have done so at least 15+ times by now past few months. All I get is the same canned autoresponse, no live human. No repsonses to my emails.
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
There is no other method to contact the postmaster or any support department at Verizon to resolve this. Pathetic.
I contacted VZ wireless Facebook page by messaging them there.
This is what I said, copy/paste:
Greetings,
I've been struggling to get my web hosting company's IP addresses delisted using your ISP whitelisting form. I've opened numerous tickets past few weeks trying to get help.
IP: xxxxxxxx
xxxxxxxx.com has been a legitimate family operated hosting company for 10 years now. We do not tolerate spam, we monitor everything and have utilized monitoring tools for years. Please CLEAR all these blacklists. You're hurting my business and my customers too.
All I get is lousy automated canned responses from Verizon's [email protected] address stating:
"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"
There is no outgoing spam on this IP. You can run a check on Senderbase and MX Toolbox, 100% clean, good reputation. Please fix this and contact me at [email protected] or xxxxxxxx.
The response I get?
we absolutely want to get the best path to resolution. We can point you in the right direction regarding email. You have reached wireless services, to get into contact with our specialized communications company regarding Email, Landline, and Fios services use this link: http://vz.to/1eTLNKC - Wilton
I reply back:
This does not help at all. Please read my message. I am NOT a Verizon customer. I am an email/web service provider trying to get our mail server IPs white listed but Verizon fails to help at all.
Wilton the clueless tech responds with this:
we appreciate the details! Our parent company Verizon Communications would be the one to contact regarding the request as you have reached wireless currently. Here is a link from their website to request a Whitelist: http://vz.to/1exWQMm - Wilton
Pathetic stupid support. I'm fed up with Verizon. If I do not get this resolved within 24hours I will cancel all 3 lines I've had for over 10 years and have my family members also cancel theirs. Support is so bad, its a slap in the customer's face.

Another irrelevent response.
Let's try this again.
This "mail server company" is MINE. I OWN IT. I do NOT spam. I'm familiar with spamhaus and they work well with me.
Do you people even bother reading or what? What on earth are you reading? Where are you getting this that I was sold damaged goods? I sold this to myself? You think I'm not familiar with spamhaus after running MY own company for ten years?
> However if you are sending unsolicited commercial email (UCE) then don't even bother to complain. Spammers and their host servers have no place on the net.
Profound. I made it very clear I do not send spam, it is not tolerated under my company's AUP. I made that clear in the pasted message to VZ facebook.
> This is your only solution.
Your entire post was irrelevant and unhelpful.

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Nokia 6280 and NSU support: the final request

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Is it so difficult to implement into NSU a system of firmware version recognition, and, in case, to block updates for phones with that version installed?
I continue not to understand this strange policy towards certain phone models, that obliges users to apply to unofficial, and illegal, upgrade methods (that work perfectly, if correctly used!)
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Ok so we cant help him but sometimes its good to let off steam, especially as his Nokia fone has been such a disgrace. I hope he reflects on his previous Nokia purchases , and when it comes time to upgrade he chooses a Nokia product. Its also good to keep in touch with customer service elements of Nokia, as this is just, if not more important than the actual product. If customer service is lacking then where is the confidence in buying with confidence !!
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CTXSYS.Context in Oracle Multitenant Database (Cloud) - is this supported?

Hello guys,
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Error Message - hope forum can help Adobe Tech Support BLOWS

When opening Acrobat Pro 8.2.1 the following error message pops up
" A serious error has been detected and Adobe Acrobat 8 Pro cannot continue"
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Vista -- thank you for taking the time to help

Playback Failed This media file format is invalid or not supported by Adobe Media Player.

What is this? i've installed air and media player and most of the content ends with this alert:
Playback Failed
This media file format is invalid or not supported by Adobe Media Player.
what is wrong? do i need some codecs or something?
please, HELP!
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PS day after i've tried play regular flv and got this mesage:
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"DITTO".
JUST ABOUT EVERYONE IS HAVING THE SAME PROBLEMS WITH ADOBE MEDIA PLAYER (AMP) AND OTHER RELATED PRODUCTS!
INSTALLATION ERRORS!
UNINSTALL ERRORS!
SOMETHING IS SERIOUSLY GONE AMUCK AND GOOFY WITH THIS OUTFIT.
IT IS JUST THE LOUSIEST AND SHABBIEST WAY THE ADOBE MAKES ITS SHAMEFULLY LOW QUALITY (SOFTWARE???) PRODUCTS.
MOST EVERYTHING, ALMOST NEVER WORK RIGHT.
JUST A TERRIBLE WASTE OF EVERYONE'S TIME AND EFFORTS.
ADOBE SEEMS TO HAVE BECOME JUST ANOTHER VENUE PUSHER FOR INTERNET SPAM AD-PUSHERS.
SAD.
VERY SAD.
I AM GOING TO DE-INSTALL EVERY DAMNED ADOBE SHABBY SOFTWARE PRODUCT.
TOO MUCH HASSEL.
TOO MUCH WASTE OF EVERYONE'S TIME AND EFFORTS.
** NOTE **
FIND OTHER RELIABLE SOFTWARE FIRMS THAT HAVE DEVELOPED *.FLV FILE PLAYERS -- FOR THE TIME BEING -- UNTIL ALL *.FLV FILES HAVE BEEN CONVERTED TO *.MWV OR SOMETHING THAT WORKS FLAWLESSLY.
THE *.FLV FILES SHOULD BE BANNED FROM ALL OF THE INTERNET WEBSITES AS UNSTABLE AND SHABBY.
AND SAY GOODBYE TO ALL SHABBY, LOUSY, ROTTEN ADOBE PRODUCTS.
IT IS QUITE EVIDENT THAT LAZY, DEAF, DUMB, BLIND FOLKS (WITH PANTS AROUND THE ANKLES) AT THIS SHABBY OUTFIT ARE NOT GOING TO WORK HARD ENOUGH TO EVER PRODUCE QUALITY PRODUCTS.
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IF YOU READ THIS OUTFIT'S GOOFY LICENSING TEXT, IT CLEARLY STATES THAT: ". . . IT DOES NOT WARRANTY THE OPERABILITY, OR MERCHANTABILITY, FOR ANY INTENDED PURPOSES . . .".
MEANING, EVEN THIS OUTFIT ITSELF DOESN'T BELIEVE IN THE QUALITY OR PERFORMANCE OF ITS OWN SHABBY PRODUCTS.
IMAGINE THAT, FOLKS.
WHAT OTHER PROOF ANYONE NEEDS THAT THIS OUTFIT MAKES THINGS THAT YOU THINK WOULD WORK.
WHAT A JOKE.
ACTIONS:
WEB SEARCH FOR:
*.FLV PLAYERS, OTHER THAN ADOBE.
*.FLV FILE CONVERTERS.
WHAT A GOOFUS.
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7-ZipeMuleAzureusAres Galaxy
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Camera Support - Olympus e620

Hi All,
I've recently bought an Olympus e620, and Aperture 2.0 thinking there wouldn't be any problems with the camera being supported (given the E-3 is supported, and the formats are the same).
Unfortunately it seems the camera isn't supported, and as such I can't use Aperture for my photos without going through a rather involved conversion process (using Adobe Raw)
Does anyone know of any updates (in beta, perhaps) which are available for use? I'm perfectly happy to put up with bugs if it means I can use my copy of Aperture!
Thanks

PeteSinclair wrote:
This lack of support is shameful.
I spent an hour in the Birmingham Apple store last week. Saw an excellent demo of Aperture and like a fool I assumed that it would import .orf files from my Olympus e620. Paid £120.00 for it and it's completely USELESS!
The fact that it doesn't import my RAW files is an ABSOLUTE DISGRACE!
Why should I have to mess about with an intermediate step of converting to DNG by using a FREE piece of software from Adobe to enable this CrApple (not free) software to work?
Adobe? Aren't they a major competitor of Apple for photo imaging software?
Can someone from Apple please comment on this as a matter of urgency. Come on Apple. You used to be a good company - now we're all rapidly becoming rows in your spreadsheet who don't matter.
Pete.
Here's what you do:
1) Go back to the Apple store with your copy and (if you have one) your laptop. And your E-620.
2) Book a Genius, and get them to try and do it. Take lots of time. Lots and lots.
3) When it does not work, get a refund.
If you think you are a line on their spreadsheet, then don't make Apple a line in yours.
Then buy Lightroom.

Let's ask HP to categorize support forum for every product model or at least every model series

Hi all HP fans!
I really wonder why not HP Support Forum is not categorized by every product model or at least model series to help customers post issues in apropriate group and helpers don't get confused in thousands of unrelated questions.
Regards
AlizzA

Because they don't care...
I've been a service tech for 18 years repairing HP products, from Laserjets to Designjets and I used their technical support web site and phone support for help when I was stuck.
In the early years Tech Support was great! They were a knowledgeable and helpful team of bright people.
This was when HP had direction and vision.
They cared about the customer, the customer's satisfaction and the companies image.
Not any more.
Just look at the piles and piles of ticked off people ranting about HP's Customer Support...it's shameful!
HP pumps out new products faster than ever, dropping support for relatively new products and leaving customers and 3rd party support providers out in the cold.
They put up self-help websites like this one to make themselves feel better.
We've moved on to Canon products and let me tell you...we've never looked back!
Customer and tech support are second to none as well as the products!
Message Edited by MudSlinger7 on 11-02-2009 05:24 PM

Error while creating a support message in satellite system

Hi,
I am facing an error while sending a support message to solman form the satellite system
(( Error Description : Error in Local Message System: Error when opening
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SAP_SV_FDB_NOTIF_BC_ADMIN ,
SAP_SUPPDESK_ADMIN
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Anyone pls help me to resolve this issue

hi rohit,
thanks for u r immmediate response
do i have to assign the roles to the user in the satellite system or the solman.
some roles in those 4 roles are not in the satellite system.
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Cannot install windows 8.1 on imac 5k - apple support says "Correct, that machine can't install windows" Boot camp fail

I have a brand new imac 5k, with 4ghz i7, 295x GPU, 3.1TB fusion drive. Bought the machine so I could dual boot - I need windows for VR Dev work.
I've spent the last week and a half on tech support calls with Apple Senior Tech agents, and Microsoft agents as well, and today have been told that indeed this machine cannot run windows 8.1. Apparently Apple engineering knows about the issue, but says the problem is microsoft's. Ugh.
The latest iteration of the issue comes when installing 8.1 onto an external thunderbolt SSD (without even using boot camp) - I go through the EFI installer, convert the drive to GPT, format it as ntfs, but when I select the partition to install onto, the installer says it can't find the partition it just created. Smuh?
I've also tried the install through boot camp. This installation actually worked twice, but the install was unstable. After booting back into osX, then returning to Windows, the windows install went corrupt and couldn't be repaired. Subsequent attempts to install windows yielded a flurry of different errors, including "windows doesn't support GPT in this mode" or "the disk is locked, please unlock the disk" or "MBR must be converted to GPT" (where once I converted to GPT, the drive could no longer be found, despite the operation completing successfully.)
At any rate, it's a huge mess. I'd happily return the machine for a different config, but the company I bought it from will only swap it for a similar model -- so I've spent a pile on a machine that does not function as advertised; apple says "too bad, talk to Microsoft." Microsoft says "too bad, we've never seen this, this is an apple issue."
Has anyone out there gotten windows up and running on an iMac5k with fusion drive? If so, did you have to go through a crazy maze to make it work?
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Thanks,
MC

Michael Conelly wrote:
After much gnashing of teeth, and a half dozen support calls, I'd all but given up. I finally seem to have solved this though - sort of - by installing windows 8.1 on boot camp on an older iMac, then cloning the bootcamp disk to an external thunderbolt drive via Winclone. That worked seamlessly, sticking to winclone's instructions, and I can boot via EFI to Windows 8.1 on the new iMac. So far so good.
I usually install W8.1 via EFI by using DU and a Free Space partition. The 3TB Fusion is first split into the underlying SSD/HDD physicals. OSX and Windows OSes are installed on SSD via EFI (no BCA). The OSX part and half the HDD are then used to create a new CS volume. The other HDD half becomes NTFS for non-Windows OS files. The Hybrid MBR method is completely unsatisfactory with the 3TB Fusion drive.
How is the TB/Winclone image for performance of the OS (since pagefile.sys is also on the TB)?

Unable to capture DV to FCE, apple support told me a PC is the way forward!

Hi there
I recently bought an apple imac with a view to editing DV footage taken previously.
I had captured some of these tapes on to a PC before buying an imac. These files I was able to edit on FCE and imovie (once I had transferred them from the pc hard drive). HOWEVER although I could control my DV camera through imovie and FCE none of my old DV tapes could be captured to the imac. An error message states that the frame rate is incorrect.
I have apple care protection and have spent ages trying to get support for this only to be told by apple support that FCE and imovie will not capture my old DV tapes! The support person told me that I should go back to a PC if I want to do the job properly!
Unfortunately I have just spent thousands on this very nice looking imac (and FCE) that is apparently unable to do the most basic capturing. Does anybody have any ideas (other than going back to pc) for getting my DV footage captured?
Needles to say I have found all this incredibly frustrating as a new apple user. Are these sorts of issues common to imacs?
cheers
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Hey Rich,
thanks for getting back to me,
I shot tape previously (in 2000) on a sony mini DV camcorder set to SP. I have since bought a new sony mini DV camcorder (DCR-HC40 NTSC).
With the new camera and a PC I was able to capture my 2000 tapes and edit them. I was also able to edit the earlier footage I had transffered from my PC hard drive to the i-mac on i-movie and FCE.
Unfortunatley everytime I have tried to capture my old tapes directly onto the i-mac I have had the message "preview disabled" from FCE and the following from i-movie:
"The camera is sending half-sized frames, which iMovie can’t accept. Check your camera’s record mode (this is the setting that affects recording quality, which determines the total recording time on a tape). The mode must be set to “SP” or “LP.” If that doesn't help, try removing all the cables and batteries from the camera, wait a minute, replace them, and then reset the date, time, and record mode."
I have spent weeks on the support site and found a thread that recommended re-installing quicktime etc but nothing has worked.
I connect to the i-mac via firewire and am able to control the camera, capture my newly recorded miniDV's (so it is not a problem with the proprietary software application etc) but nothing seems to work for my old tapes.
Apple support told me that apple doesn't do older miniDV's and that a pc would be the only way I could capture my tapes. I couldn't believe it! Unfortuatley I no longer have access to my old pc.
Any ideas? Is there any other way of getting DV onto my i-mac?
And thanks for your interest in my problem here
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Support package / add on import error in DB2 V9.1 / windows 2003 system

Hi
I have installed ERP 6.0 IDES version in Windows 2003 server with DB2 LUW 9.1 / FP5.
I have selected "Row Compression" and "Deferred Table Creation" during installation.
Now when I am importing add on BI Content 7.03, I am getting error during Movename tabs phase.
Error in phase: IMPORT_PROPER
Reason for error: TP_STEP_FAILURE
Return code: 0008
Error message: OCS Package ALL, tp step "6", return code 0008
The error message in the file D:\usr\sap\trans\log\P090113.IDS is as follows,
2 ETP301
3 ETP361 "96" Shadow-Nametabs activated, DDL executed
2 ETP362 "6" Shadow-Nametab activations failed
2 ETP360 Begin: Act. of Shadow-Nametabs with DDL ("2009/01/13 02:57:51")
2 ETP363 End : Act. of Shadow-Nametabs with DDL ("2009/01/13 02:58:07")
2 ETP301
1 ETP172 MOVE OF NAMETABS
1 ETP110 end date and time : "20090113025807"
1 ETP111 exit code : "8"
1 ETP199 ######################################
I have read some notes it may be due to "Row compression" and "Deffered table creation" option in DB2. Please help me in resolving this issue if it is DB2 related.
Regards,
Nallasivam.D

Hi,
Please find the real error message which I found in the same log file. This is a new installation.
System configuration details:
ERP 6.0 IDES SR3 + Windows 2003 enterprise server SP2 + DB2 V9.1 / FP5
BASIS and ABAP support pack level: (700) 13.
Error message:
3 ETP399 INDEX IN "IDS#BTABI"
3 ETP399 LONG IN "IDS#BTABD COMPRESS YES"
3 ETP399
2WETP000 02:53:26: Retcode 1: error in DDL statement for "/OSP/T_REPINFO                " - repeat
2EETP345 02:53:38: Retcode 1: SQL-error "-107-SQL0107N The name "IDS#BTABD COMPRESS YES" is too lo
2EETP345 ng. The maximum length is "18". SQLSTATE=42622" in DDL statement for "/OSP/T_REPINFO
2EETP345             "
2 ETP399 -
DB-ROLLBACK() -
3 ETP399 INDEX IN "IDS#POOLI"
3 ETP399 LONG IN "IDS#POOLD COMPRESS YES"
3 ETP399
2WETP000 02:54:05: Retcode 1: error in DDL statement for "/SAPPO/CMP_ASG                " - repeat
2EETP345 02:54:17: Retcode 1: SQL-error "-107-SQL0107N The name "IDS#POOLD COMPRESS YES" is too lo
2EETP345 ng. The maximum length is "18". SQLSTATE=42622" in DDL statement for "/SAPPO/CMP_ASG
2EETP345             "
2 ETP399 -
DB-ROLLBACK() -
2EETP334 02:54:17: error in DDL, nametab for "/SAPPO/CMP_ASG" not activated
3 ETP399 IN "IDS#POOLD"
3 ETP399 INDEX IN "IDS#POOLI"
3 ETP399 LONG IN "IDS#POOLD COMPRESS YES"
3 ETP399
2WETP000 02:54:17: Retcode 1: error in DDL statement for "/SAPPO/CSCRN_HDR              " - repeat
2EETP345 02:54:29: Retcode 1: SQL-error "-107-SQL0107N The name "IDS#POOLD COMPRESS YES" is too lo
2EETP345 ng. The maximum length is "18". SQLSTATE=42622" in DDL statement for "/SAPPO/CSCRN_HDR
2EETP345             "
2 ETP399 -
DB-ROLLBACK() -
2EETP334 02:54:29: error in DDL, nametab for "/SAPPO/CSCRN_HDR" not activated
3 ETP399 INDEX IN "IDS#POOLI"
3 ETP399 LONG IN "IDS#POOLD COMPRESS YES"
3 ETP399
2WETP000 02:54:29: Retcode 1: error in DDL statement for "/SAPPO/F_ASG                  " - repeat
2EETP345 02:54:41: Retcode 1: SQL-error "-107-SQL0107N The name "IDS#POOLD COMPRESS YES" is too lo
2EETP345 ng. The maximum length is "18". SQLSTATE=42622" in DDL statement for "/SAPPO/F_ASG
2EETP345             "
2 ETP399 -
DB-ROLLBACK() -
2EETP334 02:54:41: error in DDL, nametab for "/SAPPO/F_ASG" not activated
Regards,
Nallasivam.D

Upload Error message: HTTPS protocol is not supported

Hi,
   Whenever I do a quick par upload i'm getting an 'Operation failed' message to check sap-plugin.log.
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Upload Error message: HTTPS protocol is not supported, please ensure this server is not using HTTPS. My webdynpro applications are getting deployed without any issues.
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Thanks
Sumathi

Hi Sumathi,
As there are often problems with the Quick PAR Upload reported, I would suggest to use the "normal" PAR upload from the icon tray (you have to activate the portal icons in the icon tray). That is almost that "quick" (one or two clicks more needed, we don't talk about more than a second) and - it works (it least it should, and at least it works in most cases even if the Quick PAR Upload fails).
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Worst Customer support

Worst customer expense ever, three think pad’s and this v570 latter and all they say is try again. After this im done with their products
This is my experience over what has become a 2 month long episode and a very bitter ending for me.
I recently bought a laptop for school, I chose Lenovo because iv only have ever used a thinkpad and was very happy with them.
I bought a v570 , the model I got was a great price but only has a 2200mha 6 cell battery (half the normal amount) so battery life is only 3 hours. Which is not a big deal because I can buy another battery and this is where my story begins .
I call Lenovo (feel better when I support someone though commission) and asked about available battery’s, and wow my luck a 8 cell battery is available for my laptop! So I order it and was told it would take 9 business days for me to receive it, which is perfect because I can return my laptop with in 15 days.
Latter that week I look at the battery I got
http://shop.lenovo.com/SEUILibrary/controller/e/webca/LenovoPortal/en_CA/catalog.workflow:item.detai...
and notice that it has crazy dimensions that will not fit my laptop.
So I call in explaining this, and was told that I was wrong and that is will certainly fit my laptop ( which is okay because it is their job and I believe than are far more knowledgeable than me)
So two weeks latter over 20 days latter I have no battery and no call or e-mail saying why I haven’t got it.
I call in with my order number and am told that there are “Manufacturing problems” and the battery is in very tight supply, and they would put me to top of the list.
I am mad at this point because I can no longer return the laptop and need this battery for work, but there is nothing I can do or any one els its life so I say thank you very much and goodbye
And I call back 1 week later to check the status of my order, wow great news they have one and will ship if out in 7 business days, and I will get it with in a week or two.
So it’s a month and half and I finally get my battery!
HURRAY I can finally use my nice laptop for my work that I bought it for!!!!!!!!!!
I open up my battery and sure enough it is not even a close fit for my laptop it’s a completely different shape…..
So I call them, and explain to them how I was ASSURED the battery would fit and it dose not. They send me a return ups page so I can drop it off and get my money back, after wasting over a month and a half of my time and 900$ on a laptop.
And all they say is I will get a refund with in 5 days of receiving it and and have to purchase the proper battery.
Worst customer expense ever, three think pad’s and this v570 latter and all they say is try again. The worst part of this was that when their was a delay they did not care to call me or send me an e-mail with a simple update. After this im done with their products.

hey jul644,
sorry to hear about what had happened. could you pm to me the following details as i would like to check what had happened.
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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HT203167 A movie I purchased in the iTunes store is missing. It isn't hidden and doesn't show up in search. I've followed support steps. Where is it and how do I find it? I believe I originally purchased the film on my 1st Gen AppleTV.

A movie I purchased in the iTunes store is missing. It isn't hidden and doesn't show up in search. I've followed support steps. Where is it and how do I find it? I believe I originally purchased the film on my 1st Gen AppleTV...other movies show up. Help.

It was Love Actually. It's been in my library a few years but is now missing. It's odd...it isn't even in the iTunes Store anymore. I think there is a rights issue because a message appeared in the store saying it wasn't available at this time in the U. S. store. Still, if I bought it years ago it should be in my library or I should get a refund....

I have a problem with wifi in my iphone 4s, i already try everything and download latest version 7.1(11D167) but wifi switch is not working, its my humble request to Apple support team that pls resolve this problem as soon as possible because

I have a problem with wifi in my iphone 4s, i already try everything and download latest version 7.1(11D167) but wifi switch is not working, its my humble request to Apple support team that pls resolve this problem as soon as possible because its a prestiage of Apple Company.
Pls inform me how can i resolve the problem of wifi.

You have to go to autherized iPhone agent.

Shameful support

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