Shape Mode - Minus front tool.

Hi
Im having problems with the minus front tool in llustrator, when I use this tool on a shape ( the shape on the bottom which I am trying to cut) which has an effect on it such as an inner glow, the tool simply doesn't work. I have tried on several different shapes and with different effects and am getting the same result. Is there an alternative way to cut the shape with another shape like I am trying to do? Without me having to redraw the shape without the effects on it?
Thanks
Rebecca

There is no before and after the tool does not work.
But here is what happens when I try

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