Share File / Email Notification
We have a acrobat.com user that shared a file with a large
email list. When they tried to send the email Adobe 9 Pro Extended
crashed. Adobe's system has now been sending email notifications to
that list of emails every hour non-stop since Friday night. I tried
to deleting the shared file on acrobat.com but it just reappears
back under "My Files" and then another email notification goes out.
I talked with Adobe Customer Service and they said they can't do
anything until tech support returns on Monday. Has anybody
encountered this problem?
Tgraham2, I spoke a bit too quickly. I will need the AdobeID
of the sender - i.e., the user you referred to in your first
message in order to trace the issue through our email logs.
AnnieBrown, due to the volume of mail, the logs have already
offlined for early September - the time indicated in your message.
I can offer you both some feedback, though. We have seen one
similar incident in the past. The mail server indicated in
AnnieBrown's message, outbounds6.obsmtp.com, is a virus-scanning
relay. We send all outbound mail through relays like this to ensure
that we are not propogating SPAM or viruses. However, these relays
work a bit differently than a normal mail server. Without getting
too deep into the details, they essentially sit between our mail
system and the rest of the world. In a few cases (these being the
2nd and 3rd I've heard of), the relay has encountered a problem in
transmitting our mail to the destination mail server. The cause of
the multiple emails is an artifact of a mail servers' tendency to
queue and resubmit a message if it thinks there was a delivery
problem. In these cases, the mail actually went through, but the
anti-virus relay isn't sure and so our servers resend the mail.
Please know that we are actively working on our mail
infrastructure to try to eliminate any issues - the 'may be forged'
line from AnnieBrown's message is an artifact of this virus relay
and something we hope to have resolved quite soon.
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