Shared Components Updgrade/Install Failed

I'm trying to install Sun Java System Application Server 8.1 EE on a Solaris 9, update 6 sparc system.
I received an error message during the shared component upgrade. The shared component log has this error message:
Installation of <SUNWant> was successful.
=======================================
PKGADD==>/usr/sbin/pkgadd -n -a /tmp/admin.txt -d /tmp/.jes_CaChE/Solaris_sparc
/.install/../Product/shared_components/Packages/ SUNWjhrt
abnormal subprocess termination: Detailed Message:pkgadd: ERROR: unable to create package object </usr/j2se/opt/javahelp>.
file type <s> expected <d> actual
unable to remove existing directory at </usr/j2se/opt/javahelp>
Installation of <SUNWjhrt> partially failed.
Installation of <SUNWjhrt> failed.
Upgrade Conflict non-JDK shared component: [SUNWant, SUNWjhrt, SUNWjhdev, SUNWjh
dem, SUNWjhdoc, SUNWicu, SUNWpr, SUNWtls, SUNWjaf, SUNWjmail, SUNWprx, SUNWtlsx,
SUNWjato, SUNWjatodmo, SUNWjatodoc] failed!
thanks for your help.

It is not very encouraging to a user to be unable to install a released Sun product on a Solaris 9 platform. It is also
not too encouraging that no one has an answer for this issue on this forum. :-(
Sun on Sun - not quite there

Similar Messages

CS3 installs properly until CD4 shows the summary that only shared components is installed???

Hello,
Recently i have to uninstall (remove) the CS3 master collection to reinstall it with a different serial number, because my old serial was expired.
(For the record, i have a legal version of master collection and running vista 32 bit).
I remove all adobe related programs and then restart my computer. And start reinstall the whole CS3 master collection packet.
-> The first cd spinning for 30min, then asking for the 2end CD.
-> I put the second CD in the tray, spinning for 10min, asking for the 3th CD.
-> I put the 3th CD into the tray, spinning for 15min.
-> Finally he asks for the fourth CD, i put it into the tray, close the tray, the CD starts spinning and suddenly the summary appear and says that only the shared component is installed and none of the selected software like Flash,PS,IL,Encore,...?
What the F***...
I start searching on the net. Find thousands way to fix the problem but nothings works.
I am not understanding this, because this master collection software have run on the same PC previously, so there can't be a hardware problem.
Here are a few links where i have search for information.
http://www.creativeblvd.com/having-problems-installing-cs3.html
http://www.adobeforums.com/webx/.3bc3e02c
http://www.adobeforums.com/webx/.3c0585aa
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401521&sliceId=1
After hours and hours of installing and removing i decided to call the adobe support center. OH MY, WHAT A BIG HELP
6 times i called and waited for 15min. to listen to a stupid song and get nobody on the line.
So, i hope somebody have a Similar problem and found the solution.
The same post is standing on my blog at http://3d.tutobert.be
P.s.
To adobe, quit the idea of a combined installer for all products. I love the adobe products, but the CS3 version is a real nightmare to install.
And i now there is a lot of illegal downloading, but please, make a pop-up window that asks for a new serial when the old one is expired.
So, please make work of it.
thanks
Bert Van Eeckhout

Hello everyone
First excuse my English, I translated this note from French !
I recently bought a full Adobe Production Premium 3 Pack, and I have some problems
in installing it. My computer can support this pack (Dual Core Athlon 3800+, 2 Go RAM,
ATI Radeon X1950 GT) and Im running on Windows XP SP2.
Ill try to describe my multiple tries of installing the pack (4 DVD Install)
Important : each time I turned off the Windows firewall and my Avast Antivirus. I also
checked I had sufficient disk space on my C: disk.
1st try :
Everything is OK for the DVD1 to DVD3, after inserting the 4th DVD, Installation stops
and tells me :
Installed correctly : 1 (Shared Components)
Errors : 49 Components
I have no choice to end the installation, and I check if the 4th DVD isnt spoiled.
2nd try :
I try the reinstallation option.
Same problem with the 4th DVD
3rd try :
I remove all the installed components via the installation tool, I reboot and try to install
again. Same problems as in 1st try.
Calling Technical Support #1 :
They tell me to download a script « wincs3clean », where in a DOS window several levels
of cleaning up are proposed to remove installed files. I launch the script 3 times in level 4
(it even removes the flashplayer already installed)
4th try :
Same as first try.
I remove all the installed components via the installation tool.
Calling Technical Support #2 :
They send me on this web page :
www.adobe.com/go/kb400615
Solution #3 : Installing by copying the DVD Files in a folder on my desktop and by
rebooting Windows in a simplified mode.
5th try :
I copy all the files as mentionned in the link, reboot Windows in simplified mode, and
I launch the installation with the setup.exe copied in the folder on the desktop.
I can see again the progression bar, and at the end of the 3rd DVD (82.69 % progress),
just after installation of Encore CS3 Library, just before going on the datas of the
4th DVD, installation fails, no choice but quit the installation. (Cf 1st try).
Calling Technical Support #3 : thanks the phone bill >< For them, there is a system conflict. They ask me to check my C: hard disk and to defrag it.
So go for the defrag (it needed it actually) and go the chkdsk (the disk is sane).
6th try :
Reboot the computer, reboot in simplified mode, I turn off the antivirus and the Windows
firewall, I launch the installation and same as usual (Cf 1st and 5th try).
So here I am, the technical support told me in a final solution to reformat my hard disc
and to install again Windows !! I wish I would not do that, what a waste of time !!
So Im just asking if other solutions exist, what the hell is going on, or if someone can
help me to check further on my system and/or configuration, as it comes from a
system conflict .
Id like to try another time but after desinstalling my Avast Antivirus program, perhaps
the problems comes from there ????
Thanks for your attention and your eventual help.
Reinstalling Windows ? NO WAY, I spared enough time on this problems, and I never
had similar problems in installing other softwares on my computer !!

Cs3 reinstallation Errors: 10 components - install failed.

I've been using cs3 for many years. I upgraded to Windows 8.1 in January. Everything was working perfectly until today. I got a license stopped working message. I followed the steps on adobe's website but nothing worked. I chatted with a representative online today, gave him my serial number, etc. and asked him to deactivate so I can reinstall it. Perhaps this was a mistake since I was reinstalling on the same machine. At first he said he couldn't deactivate remotely but then he said he did. I could uninstall, then reinstall.
I uninstalled cs3, rebooted, and then tried to reinstall. After the shared components were installed and acrobat, all other components in cs3 failed. I tried uninstalling a couple times, rebooting, and reinstalling. Same error messages. Then I tried uninstalling, rebooting, running your clean up tools for cs3, rebooting, and reinstalling. Same thing happens. The last thing I tried was restoring windows to the last restore point when the computer was working properly. Then I reinstalled cs3. All components failed to install except acrobat.
I've also tried installing only some components without acrobat. That doesn't work either.
In windows programs 386, I see all the cs3 programs in my adobe folder. When I try to run them I get this error message: 'The licensing subsystem has failed catastrophically. You must reinstall or call customer support.'
All my websites are based on dreamweaver templates so I hope someone can help me start the program. Thank-you

Hi everybody, we have the same problem. I work for university.We have to make a packeging for the Adobe CS4. I installed with administrator privilage, but the user for student isn't admin. Message came up when I opened programs... "Licensing for this product has stopped working: You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or adobe customer support for help."
The program for repackeging is Wise. I can put the admin privilage for adobe PCD and Macrovision Shared.
How can I do?
Thanks

Failed to install CS3 on Vista - Component Install Failed

I am unable to install Adobe Creative Suite 3 Design Standard on Windows Vista 32-bit OS.
Short version:
When I insert the installation CD and go to auto play, it says that Adobe Acrobat 8 Professional is all ready installed and greys it out, making it impossible to select as a choice. Funny thing is, Adobe Acrobat 8 shouldn't be installed - more details on that debacle below. Then when I try to install the rest, Shared Components installs successfully but the rest of the programs (Photoshop, Illustrator, Indesign, Version Cue) don't and cite "Component install failed".
The Beginning:
This all started with the pesky "Licensing for this product has stopped working" etc. So I went and tried all the solutions Adobe provided about FlexNet. Those didn't work. So I sucked it up and went to uninstall and install.
When I went to install, things seemed to be fine, shared components were installed and it started installing InDesign. Then, my computer decided to randomly shut down during Adobe installation.
Upon restart, I tried installing again and got the Component install failed error messages for everything but Shared Components. So then I tried going to Add/Remove programs to uninstall Creative Suite.
That seemed to remove everything except Acrobat 8. The add/remove window did not list Acrobat 8 as an option to uninstall. So I went to Adobe's solution about how to uninstall Acrobat 8. Ran the C5 Cleaner Tool. Then went to cmd to del AcroIEHelper, Acro PDF, pdfshell etc. Was told "Access denied". So then I went to manually delete from Program Files, took ownership of what files I could and deleted everything except Acrobat\Resource\CMap. These files appear to be read-only. Attempting to delete says "You need permission to perform this action. Try again".
I attempted to install ignoring that there's little pieces of Acrobat 8 still on the computer. Again, got component install failed.
I think the problem is that I can't clean up the last remnants of the previous install of CS 3, which Adobe lists as a potential cause for the Component install failure.
All ready tried solutions:
C5 Cleaner
Safe Mode
Programs to delete files : Eraser, CCleaner
Disabling permissions (still get "you need permission)
What else can I try to fix this?
Thank you!
[email protected]

Thank you Bob. Good to know. I'm getting a tech guy to come in tomorrow to take a stab at it. If he finds anything, I will update this post in case it helps out others in similar cases.

Component Install Failed error in CS3

I have been trying to install the trial version of Illustrator CS3, as I only need to use the program for a short time. I tried installing more than five times now, and right before the installation process is over, it says that my Shared Components have installed properly, but Illustrator CS3 didn't, and underneath that it says "Component install failed." I've tried uninstalling it and running CS3Clean up to level 3 many times, and I am still getting this error. This is getting really frustrating.
I am running on a Windows XP SP3. I already have a trial for Photoshop CS3 installed, and it works perfectly, so I don't know why Illustrator isn't working. Can anyone help me please?

Well I also have Acrobat 7, Reader 9,
Make up your mind which you want to use. Update Acro to v9, if necessary. Other CS products can reside happily with each other, Acrobat cannot (though marketing claims otherwise). In any case, narrow down your selection of tools and make your mind up whether in your situation simply taking the plunge and buying a suite (Design Premium for instance) would not be smarter. Things can only get worse the more versions progress...
Mylenium

Adobe Flash Pro CS5 Install fails

Hi. I tried to install the trial of Flash Pro CS5 to my mac, but it failed. Installer gives me these errors:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 51 error(s), 42 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: Invalid library file ARKEngine.dylib. Cannot get ARKEngineDoPayloadOperation API
ERROR: Invalid library file ARKEngine.dylib. Cannot get ARKEngineDoPayloadOperation API
ERROR: Invalid library file ARKEngine.dylib. Cannot get ARKEngineDoPayloadOperation API
ERROR: Invalid library file ARKEngine.dylib. Cannot get ARKEngineDoPayloadOperation API
ERROR: The following payload errors were found during install:
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - SiteCatalyst NetAverages: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Adobe Flash CS5_AdobeFlash11-en_USLanguagePack: Install failed
ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-en_US: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Adobe AIR: Install failed
ERROR: - AIR2 For Adobe Flash Pro: Failed due to Language Pack installation failure
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Camera Profiles Installer: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Player for Embedding: Install failed
ERROR: - Adobe Media Encoder CS5: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Players For Adobe Flash Pro: Install failed
ERROR: - Adobe BrowserLab CS Live: Install failed
ERROR: - iPhone Publishing: Install failed
ERROR: - CSXS Story Extension: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Utilities CS5: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - AIR2 For Adobe Flash Pro_AIR2_Flash11-en_US: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - DynamiclinkSupport: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Flash Player: Install failed
ERROR: - Adobe Flash CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - TLF For Adobe Flash Pro: Install failed
ERROR: - Pixel Bender Toolkit: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
Does someone know what to do?

1. Draw your button (a rectangle, circle, your graphic)
2. Select it and choose Modify> Convert to symbol
3. Choose type "Button"
4. Give it an instance name on the "Properties" window, like my_btn
5. Create a new layer and place your cursor on the first frame for the layer you just created
6. Press F9 in Windows or open the Actions window Windows > Actions
7. Write code to indicate the function for the button:
function playVideo(event:MouseEvent):void
myVideo.play();
my_btn.addEventListener(MouseEvent.CLICK, playVideo);
function stopVideo(event:MouseEvent):void
myVideo.pause();
myStop_btn.addEventListener(MouseEvent.CLICK, playVideo);

Installation of CS3 web premium failed to install shared components

Hi all ,
why is this installation so terrible even after two years of this product release!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! , I think adobe does'nt care to hear customers problems????
here is my scenario :
user rights : user with admin privileges .
few weeks back i had some issue with the operating system due to some office suite installation hence i had to format my pc . After formatting i tried to install my software's back , when i tried to install CS3 web premium it showed the following error
shared components failed to install
adobe cs failed to install
when i tried to open any of the successfully installed programs it said license stopped working
i tried all possible steps mentioned in various blogs and forums , here is a list of steps i tried
uninstalled the suite .
Installed windows clean up utility.
Downloaded the CS3 clean up script ran the same in all levels including the hidden levels 3 , 4..
Downloaded and ran the flash uninstaller.
disabled all services in the msconfig tab.
disabled all start up programs in the msconfig tab.
restarted the machine .
installed the suite again .
BINGGGGGGG same error shared components failed to install *********** .
*I also tried some postings regarding starting flexnet services in the services utility
What is the issue i have been struggling with this for past one week and its driving me mad....any help would be greatly appreciated .
~ Sam

In case anyone is still interested in this thread. I called Adobe tech support and they were able to help me finally get CS3 installed. The steps I took were kind of messed up because I'd try something and it still wouldn't work and then I'd try something else. But I think the following was the magic combination that finally worked. I don't know if this would help anyone else but it worked for me...
I uninstalled all the previously installed CS3 components. In fact, I uninstalled everything that started with the word "Adobe" on my computer, even Flash Player, just for good measure.
Then I ran the Adobe cleanup script at level 2
I downloaded the script from here...
http://www.adobe.com/support/contact/cs3clean.html
I went into the "computer" window and set it up to show hidden folders. Click Organize->Folder and Search Options->View. Then click "Show Hidden Files and Folders"
Then I went into C:\ProgramFiles\CommonFiles\Adobe and moved all the files in there to a folder on my desktop so there was nothing left in the Adobe folder (I don't think it wouldn't let me move some of the Acrobat files so the tech support guy said to just leave them)
I did the same thing for C:\ProgramFiles\Adobe and moved all those files to a folder on my desktop
Then I deleted all the files from C:\Users\MyUserName\AppData\Roadming\Adobe
I think I ran the cleanup script one more time just for the heck of it.
Next I went to the start menu and on the "Start Search" line I typed "msconfig." When the system configuration window came up, I went to the "services" tab and checked "Hide All Microsoft Services" Then I checked "Disable All" So that disabled everything that wasn't a MicroSoft service. Then I went to the "Startup" tab and checked "Disable All" and restarted the computer.
Then I went ahead and installed everything fresh off the CS3 DVD and it worked the first time. No more 1310 errors with the Config.Msi directory.
Hope this helps someone else.
Good luck!
Jenn

Shared components failed to install

I have recently purchased a graphics tablet that came with a bundle dvd of software that included Photoshop Elements 9. However, my computor does not have a dvd drive, so I was able to successfully install all the software onto my computor by transferring the files from the disk onto a flashdrive and installing from there- well, that is all except photoshop. It kept failing to install the "shared technologies." From there, I tried installing the programs straight onto my flashdrive and cutting and pasting the files onto my computor. The welcome screen would pop up, but nothing else would happen.
Any suggestions for my situation?
Message title was edited by: Brett N

You can't install to another computer or drive and simply move the files around. There are registry keys on Windows that tell the computer where the files are, so when you move them it breaks things (this is true of any large application, not just PSE or Adobe applications).
But your method of install (copying the disk to a flash drive and installing from there) should not be the source of the problem, that should work just fine. I believe the Shared Components failing to install would have happened even if you had the correct disk drive to install directly.
Take a look at this document for more info about this behavior: Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows > Error: Below mentioned applications have failed to install: Shared technologies.

PSE 9 install fails during Shared Technologies and rolls back

I've bought and am getting fed up with trying and failing to install PSE9.
It fails during the install of 'Shared Technologies and rolls back.
I've unpacked the logs as per instructions and the error messages at the end are:
- 0 fatal error(s), 5 error(s), 3 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Elements Camera Raw: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - ElementsSTIInstaller: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
I've looked through the forums for possible causes:
1) Adobe Bridge process running in background - according to task manager, the only Adobe process running relates to Flash
2) Path problems - I've moved the install files and re-extracted them to a folder in C: with the same results.
I then tried installing the loganalyser but that failed as well!
I have attached the compressed log file.
I am riunning Win 7 Home Premium (x64)
Help please!
Steve

See if any of the solutions here help:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

When installing CS3 Design Premium it instals Version Cue server and shared components, but I get the message "Errors: 6 component (s)" and dose not install, Photoshop, Flash, Illustrator, Indesign or Creative Suite Premium

When installing CS3 Design Premium it instals Version Cue server and shared components, but I get the message "Errors: 6 component (s)" and dose not install, Photoshop, Flash, Illustrator, Indesign or Creative Suite Premium

Thank you Bturko in the future only migrate/copy/transfer your documents and settings. Adobe applications especially are not designed to be transferred from one computer to another. It is possible to recover however. I would recommend the following steps:
Run the uninstaller located in Applications/Utilities/Adobe Installers
Run the CC Cleaner Tool to ensure complete removal - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
If you need to download a fresh copy of the installation files they can be downloaded at Download CS3 products.
Run the installer and reinstall Creative Suite 3.

Component/Shared component install failed

Making a fresh install of CS3 on a new computer, I get the following: Component Install Failed, and Shared Component Install Failed.

Nobody can help you with some exact system info... "New computer" means nothing, though of course it implies that it's running Win 7 or Win 8 and the bad news for you then is that there are all sorts of compatibility issues to be expected....
Mylenium

Hyperion 11 Installation-Shared Services registration is failed for Essbase

Hi All,
Today, i was installing Hyperion 11 EPMA system. Here is my scenario:
Installed and configured "Foundation" on one system. Installed "Essbase" products on another system in the same network (Not installed HbNet components). While configuring Essbase products it never asked for Shared Services Server location and hence the essbase products registration with Shared services is failed at the end.
I checked in the services of second system and wonder to see "OpenLDAP" service is running. (I was not able to uncheck "Hyperion Foundation" product options during Essbase product configuration).
I have given the same database schema details used to configure database for the shared services. Am i missing anything. Please help.
Thanks,
Pr

Hi Hohn,
Thanks for your response.
I'm little confused the way to configure EPM products in a distributed environment. Registration of essbase related product with shared services is still failing even mentioned to use "Previously configured shared services database" on Shared services and Registry database page.
From the installation guide: 1. Using the database administration console, change the password of the user account that was used to configure the Shared Services database.
2. Do i need to stop shared services web application and OpenLDAP while configuring "Essbase" products on another system.
Please address the above points and help.Thanks!!
Regards,
pr

Install Failed on OSX 10.5.5

I got a PS Elements 6.0 for MAC at the apple store a few months back. The wife's new mac came in on Friday, so I finally opened up the PS-Elements 6 last night and tried to install it - and I got this: Summary Successfully installed 1 component(s): <green check> Shared components Errors: 1 component(s): <Red X> Adobe Photoshop Elements Component install failed So I started a downloaded of the latest and greatest for MAC which said ~7 hours. ...later... I woke up and had a cup of coffee. Then installed this "Try it" version that I just downloaded thinking I could put the product key in later, but I get the same message as before. And I cannot submit a question for help because the product is not registered. Thoughts?

>So I started a downloaded of the latest and greatest for MAC which said ~7 hours.
Are you referring to to Photoshop CS4?
Or are you referring to Elements 6?
If the latter, you need to post in the Elements forum, not here.
If the former, please give details about the Mac your wife has, exact model number, specs, installed RAM, video graphics card and its VRAM, etc.
Did you Repair Permissions with Apple's Disk Utility before and after the installation?
BTW, you must be on a very slow dial-up connection.

Installing CS6, Acrobat install fails

I am on Mac Mountain Lion, installing CS6. Everything goes fine except for Acrobat.
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Acrobat X Pro : Install failed
The only failures or errors in the rest of the log are:
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: InstallThirdPartyPayloadOperation
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installing third party payload
Running Apple Package : /Volumes/CS6 DesWebPrm/Adobe CS6 Design and Web Premium/payloads/AcrobatProfessional10.0-EFG/Adobe Acrobat X Pro Installer.pkg
[       1] Tue Nov 13 11:31:30 2012 INFO
installer: Package name is Adobe Acrobat X Pro
installer: Installing at base path /
installer:PHASE:Preparing for installation…
installer:PHASE:Preparing the disk…
installer:PHASE:Preparing Adobe Acrobat X Pro …
[       1] Tue Nov 13 11:31:31 2012 INFO
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
[       1] Tue Nov 13 11:31:34 2012 ERROR
DW006: Apple Package failed to install successfully.
[       1] Tue Nov 13 11:31:34 2012 INFO
Third party payload completed. Testing return code: 1
[       0] Tue Nov 13 11:31:34 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{AC76BA86-1033-F400-7760-000000000005}] took 5356 milliseconds (5.356 seconds) DTR = 0.746826 KBPS (0.000729322 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
::START TIMER:: [Pre payload :{AC76BA86-1033-F400-7760-000000000005}]
In PrePayloadInstallProc
Adobe Acrobat X Installer - Custom hook: Applications to launch extensionpdf
Custom action return code: 0
:: END TIMER :: [Pre payload :{AC76BA86-1033-F400-7760-000000000005}] took 2 milliseconds (0.002 seconds)
[       0] Tue Nov 13 11:31:35 2012 INFO
Calling the custom action code for pre-repair for payload {D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0
::START TIMER:: [Pre payload :{D8C642B6-A719-4234-8039-2654ED436D2A}]
In PrePayloadReinstallProc
Custom action return code: 0
:: END TIMER :: [Pre payload :{D8C642B6-A719-4234-8039-2654ED436D2A}] took 0 milliseconds (0 seconds) DTR = inf KBPS (inf MBPS)
::START TIMER:: [Payload Operation :{D8C642B6-A719-4234-8039-2654ED436D2A}]
Initializing the INSTALLDIR with PDB data for payload {D8C642B6-A719-4234-8039-2654ED436D2A}
Located the INSTALLDIR for payload '{D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0' : '/Applications'
[       3] Tue Nov 13 11:31:35 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadUninstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Session {D8C642B6-A719-4234-8039-2654ED436D2A} modify request for AdobeCode: {D8C642B6-A719-4234-8039-2654ED436D2A}
Effective AdobeCode for: {D8C642B6-A719-4234-8039-2654ED436D2A} is {D8C642B6-A719-4234-8039-2654ED436D2A}
Session includes local copy of payload for repair source
Repair payload source package: /Volumes/CS6 DesWebPrm/Adobe CS6 Design and Web Premium/payloads/AdobeDesignWebPremium6-mul/AdobeDesignWebPremium6-mul.dmg
Payload {D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0: Calling ARKEngine from path /Users/sarahinkley/Applications/Adobe/OOBE/PDApp/DECore/DE6/resources
[       3] Tue Nov 13 11:31:36 2012 INFO
Beginning installation for payload at /private/tmp/.tempdirUVynmgjm/Install.db
Evaluating condition# 1(Seq 3)
Condition failed(Seq 3)
Evaluating condition# 1(Seq 4)
Condition failed(Seq 4)
Completing installation for payload at /private/tmp/.tempdirUVynmgjm/Install.db
UninstallDBPath=/Library/Application Support/Adobe/Uninstall/{D8C642B6-A719-4234-8039-2654ED436D2A}.db
Physical payload repair result:0
[       0] Tue Nov 13 11:31:36 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{D8C642B6-A719-4234-8039-2654ED436D2A}] took 1515 milliseconds (1.515 seconds) DTR = 733.993 KBPS (0.71679 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0, value of local var is -1
Calling the custom action code for post-repair for payload {D8C642B6-A719-4234-8039-2654ED436D2A} CS6 Design and Web Premium 6.0.0.0
::START TIMER:: [Post payload :{D8C642B6-A719-4234-8039-2654ED436D2A}]
In PostPayloadReinstallProc
Custom action return code: 0
:: END TIMER :: [Post payload :{D8C642B6-A719-4234-8039-2654ED436D2A}] took 0 milliseconds (0 seconds)
Calling the custom action code for pre-install for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0
::START TIMER:: [Pre payload :{E1C48031-9366-427F-AC04-535CEDAAD995}]
In PrePayloadInstallProc
Adobe Acrobat X Installer - Custom hook: Applications to launch extensionpdf
Custom action return code: 0
:: END TIMER :: [Pre payload :{E1C48031-9366-427F-AC04-535CEDAAD995}] took 3 milliseconds (0.003 seconds)
::START TIMER:: [Payload Operation :{E1C48031-9366-427F-AC04-535CEDAAD995}]
[       3] Tue Nov 13 11:31:36 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: InstallThirdPartyPayloadOperation
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installing third party payload
Running Apple Package : /Volumes/CS6 DesWebPrm/Adobe CS6 Design and Web Premium/payloads/AcrobatXProfessional10.0-mul/AcrobatUpd1011.pkg
[       3] Tue Nov 13 11:31:37 2012 INFO
installer: Package name is Adobe Acrobat X Pro (10.1.1)
installer: Installing at base path /
installer:PHASE:Preparing for installation…
installer:PHASE:Preparing the disk…
installer:PHASE:Preparing Adobe Acrobat X Pro (10.1.1)…
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
[       3] Tue Nov 13 11:31:41 2012 ERROR
DW006: Apple Package failed to install successfully.
[       3] Tue Nov 13 11:31:41 2012 INFO
Third party payload completed. Testing return code: 1
[       0] Tue Nov 13 11:31:41 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{E1C48031-9366-427F-AC04-535CEDAAD995}] took 5254 milliseconds (5.254 seconds) DTR = 6.0906 KBPS (0.00594785 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0
::START TIMER:: [Pre payload :{E1C48031-9366-427F-AC04-535CEDAAD995}]
In PrePayloadInstallProc
Adobe Acrobat X Installer - Custom hook: Applications to launch extensionpdf
Custom action return code: 0
:: END TIMER :: [Pre payload :{E1C48031-9366-427F-AC04-535CEDAAD995}] took 3 milliseconds (0.003 seconds)
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was added. ARP estimated size 6289KB
[       0] Tue Nov 13 11:31:43 2012 INFO
Total components installed: 0
Successfully repaired 2 components:
- Suite Shared Configuration CS6
- CS6 Design and Web Premium
Total components removed: 0
[       0] Tue Nov 13 11:31:43 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Acrobat Professional: Install failed
DW050: - Acrobat X Pro : Install failed
[       0] Tue Nov 13 11:31:43 2012 INFO
Call PostSession Custom Hook

Moving this discussion to the Acrobat Installation and Update Issues forum. Have you been able to run other pkg installers successfully? Acrobat uses a different installer than the rest of the Creative Suite so being able to install the other applications would not be the same.

Component Install Failed

Hello,
I think I seriously messed up somewhere along the line.
I was using the Beta program and, when CS3 full became available, I uninstalled it. Only after I'd uninstalled it and tried installing the full version did I realise I hadn't deactivated the beta.
I received message about Component Install Failed on 2 items (CS3 and Shared Components).
So I uninstalled the parts of the full version which were successfully installed (Bridge, Toolkit, Device Central and StockPhotos) and followed the instructions to manually remove CS3 (I also scoured the registry to remove any references to any installed Adobe products, searched my PC for any references to Adobe and ran a few registry scrubbing programs) - I tried to install CS3 full again with the intention of deactivating it then uninstalling it but no success - I received the same errors as before.
I also just ran the new Windows CS3Clean script at Level 2 and it has not resolved the problem.
I've even manually searched for "cache.db" and "caps.db" files as someone in the Labs forum suggested that could be the file which holds the "activate" info for the beta.
I installed what I could of CS3 beta (Bridge, Toolkit, StockPhotos and Device Central) and tried to see if they had the option to "Deactivate" but I couldn't find them - is the "Deactivate" option only available from Photoshop?
I'm now stuck with the issue of being unable to install the CS3 full version due to CS3 Beta previous installation and cannot reinstalled CS3 Beta to deactivate because it also detects the CS3 full version installation attempt.

--- PROBLEM SOLVED ---
--- PROBLEM SUMMARY ---
Once creative suite 3 was installed, any application from the suite would display a dialog complaining that "Licensing for this product has stopped working". The log file located in c:\program files\common files\adobe\installers contained an error in regards to Flash Player 9
("Error 1714.The older version of Adobe Flash Player 9 Plugin cannot be removed. Contact your technical support group.") The application log within the Windows event viewer also displayed an error pertaining to the inability to remove a previous version of the flash player from the system
(Product: Adobe Flash Player 9 ActiveX -- Error 1904.Module C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx failed to register. HRESULT -2147220473. Contact your support personnel.).
Our enterprise is a long-time user (and abuser) of the Novell ZENworks snAppShot Utility in distributing applications via Novell Application Launcher. It is because of this unfortunate behavior that we must support many old application snAppShots. I was fortunate to have recently re-built my system and installed the Novell snAppShot for Flash 8 (the creator, not the player). This snAppShot contained Flash Player 8, and when installed via the snAppShot application object and not through its source MSI, it is unable to be uninstalled from that source MSI. As the Creative Suite 3 installer cannot be expected to deal with uninstalling applications that have been re-packaged, it was unable to remove the snAppShot version of Flash Player 8.
--- PROBLEM SOLUTION ---
I enabled the uninstall function on the application object for Flash 8 and was able to forcefully uninstall Flash 8 (as well as the player it included). After uninstalling the application object, the CS3 install completed successfully.

Shared Components Updgrade/Install Failed

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