Shared computer and apps and in-app purchases.

My son and I share a computer to sync his ipod and my iphone. He downloaded a free app, which was uploaded to our computer itunes account, then downloaded onto my iphone. I ended up loving the app and want to make in-app purchases, but can't. I get a message saying I must first download the app for which I'm making in app purchases for. I assume this is because it was downloaded using him username on his ipod. How can I get around this without deleting the app from my phone (and losing my game) and then downloading it myself? Thanks!

Bob,
Apple did approve our in-app purchase without publishing the folio ahead of time.
I have a new question: Can I change the "Cleared for sale" attribute in the iTunes Connect interface from no to yes before a folio's scheduled publication date? Or should I wait until after the folio has been published?
I would think you could set the "Cleared for sale" attribute to yes before the publication date and it would not cause any problems since the folio is not available to purchase until it's published.

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HT201272 1 track from iTunes is only playing until 3:50 (should be 14:48). Rest of album is OK. Happens on computer & iPod. How do I fix that track? "Purchased (new)" on right side of iTunes doesn't give me a Music option - just Apps and Books.

Hello,
I've purchased and downloaded an album from the iTunes store. It has 5 tracks. Tracks 1-4 are all fine. Track 5 is broken - it should have approx 15 minutes of music, but only plays to just under 4 minutes. This happens on my computer and on my iPod. How can I fix this please?
I've tried going to the "Purchased (new)" option in the quick links on the right hand side of the iTunes store. I thought I'd see an option for "Music" on the page it takes me to, but I don't get that option: I only see Apps and Books.
I'm using the computer that I purchased and downloaded the album from. It is authorised for this account.
I'm not aware of interrupting the download yesterday - it all seemed OK to me at the time and I thought it had completed successfully.
The album is Dvořák: Cello Concerto, Zuill Bailey, Indianapolis Symphony Orchestra & Jun Markl. It's the last track (In Nature's Realm) that's got the problem.
Thanks for any help.

Unfortunately you can't redownload music in all countries, as you have found.
You can however contact iTunes support regarding this issue here:
http://www.apple.com/support/itunes/contact/

I want to update my phone, but i purchased many apps and music on the phone. it won't let me authorize my computer so i cannot update. i don't want to deauthorize all my computers. how can i find out which 5 computers i have authorized?

i want to update my phone, but i purchased many apps and music on the phone. it won't let me authorize my computer so i cannot update. i don't want to deauthorize all my computers. how can i find out which 5 computers i have authorized? also how can i update the software?

This is a tedious solution, which is stupid! And some users report an inability to reauthorize a computer after an "en masse” deauthorization. I can’t believe Apple doesn’t provide a list or menu to find out which computers you’ve authorized! Obviously, APPLE knows (or else they couldn’t tell us how many computers we have authorized)--so why can’t they give us access to that information about our own computers??!!!
And for an already-authorized computer with a hard drive that’s since been replaced and upgraded from Mavericks to Yosemite, would it be recognized as a “new computer” and require authorization? Would its previous incarnation (i.e., with the old hard drive and OS) be considered a separate computer? Some users report they can’t authorize a computer after an OS upgrade because of that. Can’t believe we have to do such a bass-ackwards kludge!

HT1203 Can I share one iTunes account for my iPad and two I phones? If so, how can I get the purchased apps and music on all three devices? Do I need a home computer,

Can I share one iTunes account for my iPad and two I phones? If so, how can I get the purchased apps and music on all three devices? How do I sync all the devices to have the same music and apps?

You can set up an iCloud account on each one (the SAME iCloud account using the same AppleID on each) and then sync via iCloud.
http://support.apple.com/kb/HT5262\
However, an iCloud backup nor sync contains purchased content - that is available for redownload from the iTunes and App stores (so no need to waste iCloud space storing it for you).
So, for purchased content, you will have to download it on each device - just use the same AppleID and download each item on each device.
Without a computer to aid the sync'ing, downloading the purchased content on each device is the only way.
P.S audiobooks cannot be re-downloaded once purchased (all other content can be), so without a computer to save, store and move the audiobook files around, you will only be able to put those on one device - the one you first purchase it on.

HT201272 I previously downloaded iphone apps and stored them on my phone and computer. Now I want to download them to my ipad but my iphone bit the dust. how can I get previously purchased apps to my new ipad.?

I purchased an application that offered all kinds of books, imbedded within, at no cost...now on IPAD all like books, study guides, are imbedded for purchase. I dont see why I have to pay for the application twice...It was Olive Bible : offering on my phone at least 5-10 different translation, plus 20+ books by the old Church preachers dating back to the reformation forward. Please advise how to access my iphone apps...already paid for...to install on my ipad.

If they are still in the store and you are signed in with the same account (and they are compatible with iPads) then you should be able to download them on your iPad via the Purchased tab in the App Store app - you may need to tap the 'iPad Apps' button at the top left of that screen and select 'iPhone Apps' instead.
Or if you have on your computer's iTunes you can connect the iPad to your computer and select it on the left-hand sidebar (on iTunes 11 you can enable the sidebar via option-command-S on a Mac, control-S on a PC) and then use the Apps tab on the right-hand side of iTunes to select and sync them to your iPad.

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah lah go to iTunes story on your computer. You must verify your payment info before you can make purchases. I did all that

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store on your computer. You must verify your payment info before you can make purchases. I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped

If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

What antivirus protection should I purchase for my MacBook Pro? MacSecurity.app appeared on my desktop, and I downloaded that. Since then, it has said my computer is infected and pop-ups have been appearing.

What antivirus protection should I purchase for my MacBook Pro? MacSecurity.app appeared on my desktop, and I downloaded that. Since then, it has said my computer is infected and pop-ups have been appearing.

You've been infected by a scam trojan. You don't need any anti-virus software on your Mac. See the following about getting rid of the trojan.
Trojan War
If you discover a trojan program is running on your computer then look to the following information for assistance:
1. A recent discussion on the Apple Support Communities: MacDefender Trojan.
2. An excellent site devoted to Mac Malware: Macintosh Virus Guide
3. Another site for removing MacDefende, et.al.: MAC Defender Rogue Anti-Virus analysis and Removal
4. A new removal utility - MacDefenderKiller
Removing strange software can be a task. The following outlines various ways of uninstalling software:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a Startup item or a Log In item. Startup items are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the Delete [-] button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Note that you must have this software installed before you install software you may need to uninstall. Uninstallers won't work if you install them after the fact. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them and others at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQs on removing software and dealing with spyware and malware.
After removing all the components of the software you may have to restart the computer to fully disable the software. This will be the case when removing software that has installed a daemon. After the daemon has been removed you need to restart the computer to stop the daemon. Alternatively, you can kill the daemon process using the Terminal application or Activity Monitor.

I just purchased Final Cut Pro from the App Store and it will not download to my computer. I try and install it from my purchases file but nothing happens. Any suggestions?

I just purchased Final Cut Pro from the App Store and it will not download to my computer. I try and install it from my purchases file but nothing happens. Any suggestions?

If it's in the purchased page and doesn't download, you should contact Apple.

HT1296 was using my daughters itunes account and now have my own. If I "erase and sync" will I lose my data from my purchased games? I have transferred apps and backed up to my computer.

was using my daughters itunes account and now have my own. If I "erase and sync" will I lose my data from my purchased games? I have transferred apps and backed up to my computer.

One computer iTunes can support multiple Apple IDs. One iPod can also support multiple IDs. Don't do an "erase and sync." Simply add your Apple ID to the computer's iTunes and to the iPod. The only nuisance is app updating, especially if you do the updates from the computer, rather than from the iPod.

I deleted my iMovie from computer and from my purchases list in AppStroe. When I'm trying to download it again from App Store a pop up window comes up and says: "These apps were already assigned to your Apple ID and are available in your Purchases list"

I deleted my iMovie from computer and from my purchases list in AppStroe. When I'm trying to download it again from App Store a pop up window comes up and says: "These apps were already assigned to your Apple ID and are available in your Purchases list". Please help me to reinstall it.

If new versions of iPhoto and the other iLife applications (iMovie and GarageBand) were purchased by the previous owner from the Mac App Store, then they will be locked to the previous owner's Apple ID and cannot be transferred to you. You will have to re-purchase them under your own Apple ID.
If this is an older MBA that came with Snow Leopard or an earlier version of Mac OS X, though, the system would have come with an installation disk that included the iLife applications, a disk which the seller should have provided to you. Those iLife applications would be older versions, of course, and may or may not work in Lion depending on how old they are.
Regards.

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license? Thank you.

I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
If not, can I purchase a second license?
Thank you.

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

I've been blocked from Family sharing and now any apps that were previously purchased by my wife even before we shared I cannot download even if free ones

I've been blocked from Family sharing and now any apps that were previously purchased by my wife even before we shared I cannot download even if There free ones she wants me back on sharing but it won't let me for a year but y can't i download any apps she has ever had even free lots of apps she has but don't use on her devices are not available to me it's like I'm in trouble please help

Try calling Tech Support, they should be able to check to see if theres a lock and try to help you reset it, I had to call and get my account unflagged, for something that I didn't even do.

Moving to a new computer. How do I move my Apps and Purchased music over?

Can anyone help me understand what have to do to move my Apps and Purchased music to a new computer? There seem to be lots of articles about it but no single set of steps. I will transfer all my non-iTunes library and rebuild the library, etc. But how do I get the apps and purchases moved over? And how to make sure I don't reset everything and not be able to get it back? I have all my purchased music on the iPod.
iPod Touch 3.1

does this also take care of the apps?
Yes.
Tell me if I am wrong, but if I set hook up the iPod to a different computer, does it not wipe everything out before setting up the new partnership?
Confirmation is required before anything is deleted from the iPod in that case. Items are only deleted without warning if the iPod is set to sync automatically with an iTunes library which that content has been deleted from.
(48065)

Its a long story, but the short version is my computer has been lost at the repair shop. So now I have another computer and have to download all my purchases and other stuff . How do I down load Apps which I have purchased again? Also talking books?

Its a long story, but the short version is my computer hads been lost at the repair shop. I now have to download all my purchases, Apps and books down again onto my ipad. I have found my purchase (songs and TV Shows) but I cant find my apps I have all the receipts. What do I do now?

Before you do what Hunter suggested, you need to authorize the iTunes account on the new computer. To authorize, Store > Authorize This Computer. Use your current Apple ID and Password. Then connect your iPad and transfer your purchases.

I purchased a calendar app and downloaded to my computer but cannot get it onto my iphone 4

New to Iphone. Just purchased a calendar app and downloaded to my computer but cannot find how to get it onto my iphone. It is not showing up on the APP store in my phone under purchases.

Dana -
You can connect the iPhone to any computer to charge it. Just be careful when doing so if the computer has iTunes installed. iTunes may pop up and ask if you want to sync the phone with the computer, which you won't want to do if the computer isn't yours!
Good to hear you got things sorted
Enjoy the rest of your weekend.
~Lyssa

Shared computer and apps and in-app purchases.

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