Shared Document members

Question

Hello,
we are testing SAP Mobile Document.  I'm not able to add a member to a folder I want to share:
I tried with name, SAP portal logon ID and unique ID, email address,...
Each time I get red message "At least one user ID is not correct or cannot be found".
I'm sure that this user is a Mobile Document user that I can found in mcm/admin.
Best reagards.
Vincent

Answer 1

SAP support answer:
you have maintained the same email address for different users of Mobile Documents. And for these users (same email address, but different Mobile Documents logon id) the server is not able to distinguish which specific user is meant, and therefore adding this member fails.
Apart from that, you have also maintained the Mobile Documents Logon IDs with email addresses.
This is the reason why adding members via their logon ID is not working, as  the server checks for the email pattern, and based on this, the server then  searches the email addresses of all users and not the logon IDs. But as the  logon IDs and the email addresses are not the same for the users, this also  fails.
So we see two possible solutions:
1) You make sure that one email  address is only used for exactly one Mobile Documents user, so that it can  serve as a unique key for the user lookup. With this solution, adding members
to a share with their email address should work correctly
or
2) You maintain logon IDs for the Mobile Documents users, which do not match the
email pattern. With this solution, adding members to a share with their logon
ID should work correctly.
So we did some cleanup (in fact we have LDAP users that we copy (in user admin, "Copy to new user" fuction) for support/test purpose.
And it works.
Vincent