Shared documents not showing up in Caching mode?

We're running GW 7.0.2 here. I have a user that created a shared folder
and threw two documents into the folder. All users who can see the shared
folder has no problem seeing the documents when they're in online mode.
However, my users in Caching mode does not see the document, no matter how
they update their Cache via Send/Retrieve or Retrieve Entire Mailbox. I
even tried giving the users rights to the document and forced a
QuickFinder update and they still don't see it. Any ideas?
TIA,
Howard

Well, I was able to get around the problem by forcing my Caching users
over to Online mode and then back. This fixes the problem. Which is weird.
However, I have one user that keeps getting the error:
Unable to open the document.
8503: The online groupwise system is no longer available. your document will be saved to your Cachine Mailbox and sent to your Online Mailbox the next time GroupWise connects to your Online GroupWise Sytem.
I looked up the information and I found this TID which seems to be what I
need:
http://www.novell.com/support/search...200%2050710452
However, it says that I need to add a Proxy address and need to change the
Internet Proxy Client/Server port.
Supposedly, the proxy address is a server/machine that will redirect the
request from the Internet to the private network. The thing that confuses
me here is the fact that all the IP addresses I have specified on my POA
are public IP addresses that could access the Internet in the first place.
So I don't understand how changing the port or adding a proxy server
address will fix this problem. Any ideas?
Thanks in advance.
Howard

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