Shared Mailbox folders missing in Outlook Cached Mode
Since I got no responses to my
original post in section, "Exchange Server 2013 - Sharing and Collaboration: Site Mailboxes and Public Folders" I'll give it a try here...
We have Exchange 2013 Server (Version 15.0 - Build 913.22). I have a shared mailbox for our support team, "Support Center". This mailbox is configured as a "SharedMailbox". Our team members have been given Full Access
either by the Admin Web Interface or by "Add-MailboxPermission -User user1 -AccessRights FullAccess".
I am seeing this issue using Outlook 2013 Pro plus that manually created subfolders either in the root of the mailbox or folders under the Inbox are not visible. These folders are just for organization, like "Work Order Entered" and are not
like contact folders or any other special folders.
We determined if the Outlook client is configured for "Online Mode"/non-cached the folders appear and are accessible, but if your enabled Cached exchange mode the folders disappear and are no longer accessible. I have cahnged the cache slider
to go all the way right to say cache everything, not just the last so many days, but this did not resolve the issue either.
Upon further testing I have the same issue when I use Search-Mailbox with Targetmailbox and TargetFolder to my "Discovery Search Mailbox". The folders is created and logs are made, but the folder does not show unless I am in exchange online
mode and not cached.
HELP PLEASE! This is very annoying and we need cached mode for the registry key to place sent mail in "SenderAndFrom" sent items. It doesn't work in online mode.
Find this post helpful? Does this post answer your question? Be sure to mark it appropriately to help others find answers to their searches.
Hi CHase,
shared mailboxes shouldnt be cached,only user mailboxes should.Reason for this is because it will download all info from shared mailbox and it can take some time.All company info will also be stored locally,so its security concern.
You mention that you turn on cached mode,is this under user mailbox or additional mailbox as shown below?
The one to left should be fine to cache all,but the one to the right only first check mark should be on.We have this configuratuon and senderandfrom registry works well.
If you access OWA,then choose to open another mailbox,then choose the "support center" mailbox,do you see all folders?
By granting full access doesnt give you send as permission,for this you will need to run this command:
Get-Mailbox "[email protected]" | Add-ADPermission -User "[email protected]" -ExtendedRights "Send As"
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work
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Outlook cached mode, shared calendars, permissions and sync errors
We have the following environment -
Exchange 2010 SP2, no public folder DB; Outlook 2010 sp1 cached mode.
under very specific circumstances, but unfortunately a common circumstance, we're getting sync errors -
15:59:56 Synchronizer Version 14.0.6126
15:59:56 Synchronizing Mailbox 'Nigel'
15:59:56 Synchronizing server changes in folder 'Naomi - Calendar'
15:59:56 Downloading from server 'outlook.cri.camres.org'
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15:59:56 [80070005-508-80070005-560]
15:59:56 You do not have sufficient permission to perform this
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15:59:56 Microsoft Exchange Information Store
15:59:56 For more information on this failure, click the URL below:
15:59:56
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-508-80070005-560
15:59:56 Done
This occurs if Naomi shares her Calendar with me, without granting me read "Full Details", if she changes the permissions and allows me to read Full Details, the sync error goes away.
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The peculiar thing is that Naomi is in My Team, so her calendar is listed under Team Calendar, I get no sync errors, it's only when I add Naomi's Calendar as a Shared Calendar and don't have read Full Access permission that the sync errors appear.
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TechNet Community Support -
When trying to export a Shared Mailbox folder in Outlook 2007 to PDF, messages are failing consistently.
We are using the latest and greatest Adobe Acrobat XI.
It will export a little bit of the folder and then fail the rest of the items.
There are approximately 929 items in the folder, and about 237 exported before the failures started happening.
Any advice would be great!Bill - there is a typo above. Customer is using Acrobat X, not XI.
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Very slow mailbox download times in Exchange cached mode
Hi,
I am running exchange 2007 on a 2008 server and have created a new server 2012 R2 x64 Remote Desktop server with Outlook 2013.
I am making use of the use cached mode feature. However it is taking a very long time to download all mail upon first setting up the mailbox in outlook.
seems to take 2min to download 500kb.
I have disabled all firewalls and AV scanners on the TS and Mail server.
networking between the two is excellent and download speeds and upload are very good.
Seems like exchange is slow at giving out the data or something?..... have tried on a local desktop and not the TS but still have the same problem.
any ideas?Hi CHase,
shared mailboxes shouldnt be cached,only user mailboxes should.Reason for this is because it will download all info from shared mailbox and it can take some time.All company info will also be stored locally,so its security concern.
You mention that you turn on cached mode,is this under user mailbox or additional mailbox as shown below?
The one to left should be fine to cache all,but the one to the right only first check mark should be on.We have this configuratuon and senderandfrom registry works well.
If you access OWA,then choose to open another mailbox,then choose the "support center" mailbox,do you see all folders?
By granting full access doesnt give you send as permission,for this you will need to run this command:
Get-Mailbox "[email protected]" | Add-ADPermission -User "[email protected]" -ExtendedRights "Send As"
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work -
Shared mailbox not searchable in Outlook
How can I get a shared mailbox searchable from Outlook?
PS... setting cached mode on for those shared mailboxes is not an option:
https://social.technet.microsoft.com/Forums/en-US/9729bba3-8d1e-4a17-b4d5-6e44d7ef1a9e/automapped-mailbox-is-not-searchable?forum=exchangesvrclients
My only work around in the mean time is to add a separate account, which means everyone has owner rights to the inbox in order to search it... there's got to be an easier way to do this... I can't believe that Microsoft wouldn't have thought this far ahead
when developing their new search feature...Unfortunately as mentioned here
http://community.office365.com/en-us/f/172/t/223771.aspx I believe it's the expected behaviour that if you tell Outlook to search "All Mailboxes" it won't include any additional / shared mailboxes you have configured.
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You should however be able to search the additional mailbox directly, either by selecting the additional mailbox before typing the search term you're looking for, or by going into Search Tools, selecting Advanced Find, and then in Browse selecting the mailbox
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Sent items not saved in personal sent items when shared mailbox is open in outlook
hi,
user is using exchange 2010 and the shared mailboxes are in exchange 2003. when user send an email as send as to the shared mailbox the sent items is not saved in her personal sent items. she can look up the sent items on her shared mailboxes sent items.
I tried recreating her profile when the shared mailboxes are not added in the outlook, personal sent items is okay but when the shared mailboxes is added , sent items doesn't go to her personal sent items. Please help. Is it by design?Hi,
Since Exchange 2003 server is out of support, I still suggest migrating to Exchange 2010 server.
How about this behavior on OWA, if everything going well as expected, it should be an issue on the Outlook client side.
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Mavis Huang
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Shared documents not showing up in Caching mode?
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TIA,
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Exchange 2013 - Attachments in *.EML files missing in non-cached mode
Hello
Our client recently upgraded from Exchange 2010 to Exchange 2013. Since the migration they have had issues with an archiving system they use. Bascially the archiving system creates .eml files of journaled emails.
The issue our client has is when Outlook is running in non-cached exchange mode any attachments within these .eml files are missing when the eml file is opened. If they change to cached mode the attachments show up fine.
It's almost identical to the following issue I found while browsing the net:
http://social.technet.microsoft.com/Forums/office/en-US/b9a390a9-e014-4098-ad6e-dd377a53422a/office-2010-exchange-2010-attachments-in-emlemails-are-invisible?forum=outlook
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I know there was this issue with Exchange 2010, but haven't noticed the same issue in Exchange 2013. The suggestion would be to keep Exchange fully updated - It seems you have done so.
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Forum Support
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That says it all. I created several smart mailboxes and then created several smart mailbox folders. When I close mail and re-open, one smart mailbox folder remains and the others are gone, along with some but not all of my smart mailboxes. Any one got any ideas?
Came here looking for help with almost exactly the same problem. Made a couple of Smart Mailbox Folders yesterday (for the first time under Lion), and suddenly at some point today they're gone. Although I don't appear to have lost the 2 or 3 actual Smart Mailboxes they contained.
Thought maybe I'd imagined creating them for a moment, but took Mail into Time Machine, and there they were on all backups back to yesterday afternoon. TM will only restore actual messages I think ... so recreated the folders, but as you found, on quitting Mail and reopening, there they weren't - gone! Again!
And now, couple of hours later, I try again, just for the **** of it, and at the moment the one folder I've made appears to be staying put. Not aware of any particular difference in machine context, though clearly there must be something.
Some curiosities ... think I noticed they'd gone shortly after having a perplexing few minutes where I'd lost the Icons for my USB TM drive and a mounted DVD off the desktop, though they still displayed as mounted in Finder sidebar - nothing to do with Finder prefs, I checked and Finder was still set to display icons mounted disks; and at the same time, two particular documents (out of around 30 items) on the desktop that keep sporadically losing their positions repeated their offense. May have nothing to do with the Mail folder problem, but these are the first two head scratching moments I've had in my first 3 weeks of 10.7.3.
If anyone can shed any light on this, that'd be great.
Just getting to grips with a brand new Macbook Air, my first Intel Mac so I've leapfrogged Snow Leopard, but never had this problem with the few uses I made of Smart Mailbox Folders under Leopard.
Andy. -
today it seems that 45 outlook clients all had their ost file coruppted. create a new profile fixes the problem but what would cause this for all of them.
Hi,
There are many reasons that will make your
Exchange offline folder (.ost) file corrupted or damaged. In general, there are two categories: hardware reasons and software reasons.
Hardware Reasons:
Whenever your hardware fails in storing or transferring the data of your Exchange OST files, the OST files will likely get corrupted. There
are mainly three types:
1. Data Storage Device Failure.
For example, if your hard disk has some bad sectors and your Exchange OST file is stored on these sectors. Then maybe you can only read part of the OST file. Or the data you read are incorrect and full of errors.
2. Networking Connection Failure . When you synchronize the OST file with the server through a
network connection, if the network interface cards, cables, routers, hubs and any other devices constituting the network connection have problems, then the synchronization process will be aborted and the OST file is likely to get corrupted.
3.
Power Failure. If a power failure happens when you are accessing or synchronizing the OST files, that
may leave your OST files damaged.
There are many techniques to prevent or minimize the OST file corruption due to hardware problems, for example, UPS can minimize the power failure problems, redundant network can reduce the
network problems, and using reliable hardware devices can also reduce the chances of data corruption.
Software Reasons:
Also many Exchange OST file corruptions occur due to software related issues.
1.
Incorrect File System Recovery. You may find it is unbelievable that a file system recovery
may cause OST file corruptions. But in fact, sometimes when your file system is broken, and you try to hire a data recovery tool or expert to recover the OST files on it, the files recovered may still be corrupt, because:
Due to the file system disaster, some parts of the original OST file are lost permanently, or overwritten by garbage data, which makes the final salvaged OST file incomplete or contain incorrect
data.
The recovery tool or expert doesn't have enough expertise that it/he may collect some garbage data and save them as a file with .OST extension. As these so-called .OST files don't contain any
valid data of the Exchange offline folder files, they are totally useless.
The recovery tool or expert has collected the correct data blocks for the OST file, but has not combined them in a correct order, which also makes the final salvaged OST file unusable.
Therefore, when a file system disaster occurs, you should find a good data recovery tool/expert to recover your OST files. A bad tool/expert will make the situation worse instead of better.
2. Virus or Other Malicious Software. Many viruses will infect and damage the Exchange OST files or make them
inaccessible. It is highly recommended to install quality anti-virus software for your Outlook and Exchange email system.
3.
Terminate Outlook Abnormally.
4. Deficiencies in Outlook programs.
Hope it helps.
Thanks
Sophia Xu
TechNet Community Support -
Hi, I have a number of mailboxes configured for sharing.
For those users who have full access rights (given via EMC) the mailboxes automatically appear in Outlook 2010.
However for one of those mailboxes the users recieve the following error when they try to access it:
"The Set of Folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance."
Meanwhile the users' primary mailboxes continue to work as normal, as do the other mailboxes that have been shared with them.
The output of get-mailboxpermissions for the problematic mailbox is the same as the output for a full working one.
If I add the mailbox to my account (as though I was using Outlook 2003) it allows me access, however I then have the situation of having the mailbox listed twice, one working the other not.
How do I get this mailbox to behave as expected?
Many thanks
NickSo the problem returns. I'm not sure what we did to work around it, the users who were having the problem have left and the new batch are now encountering it.
I have issued the following command on the Exchange Server (one site, one server, all roles, only a default throttling policy exists):
$a = Get-ThrottlingPolicy | where-object {$_.IsDefault -eq $true}
$a | Set-ThrottlingPolicy -RCAMaxConcurrency 40
The result of Get-ThrottleingPolicy is:
RunspaceId : 8bc47cdf-a695-47f0-b31e-e6ffba6aed66
IsDefault : True
AnonymousMaxConcurrency : 1
AnonymousPercentTimeInAD :
AnonymousPercentTimeInCAS :
AnonymousPercentTimeInMailboxRPC :
EASMaxConcurrency : 10
EASPercentTimeInAD :
EASPercentTimeInCAS :
EASPercentTimeInMailboxRPC :
EASMaxDevices : 10
EASMaxDeviceDeletesPerMonth :
EWSMaxConcurrency : 10
EWSPercentTimeInAD : 50
EWSPercentTimeInCAS : 90
EWSPercentTimeInMailboxRPC : 60
EWSMaxSubscriptions : 5000
EWSFastSearchTimeoutInSeconds : 60
EWSFindCountLimit : 1000
IMAPMaxConcurrency :
IMAPPercentTimeInAD :
IMAPPercentTimeInCAS :
IMAPPercentTimeInMailboxRPC :
OWAMaxConcurrency : 5
OWAPercentTimeInAD : 30
OWAPercentTimeInCAS : 150
OWAPercentTimeInMailboxRPC : 150
POPMaxConcurrency : 20
POPPercentTimeInAD :
POPPercentTimeInCAS :
POPPercentTimeInMailboxRPC :
PowerShellMaxConcurrency : 18
PowerShellMaxTenantConcurrency :
PowerShellMaxCmdlets :
PowerShellMaxCmdletsTimePeriod :
ExchangeMaxCmdlets :
PowerShellMaxCmdletQueueDepth :
PowerShellMaxDestructiveCmdlets :
PowerShellMaxDestructiveCmdletsTimePeriod :
RCAMaxConcurrency : 40
RCAPercentTimeInAD : 5
RCAPercentTimeInCAS : 205
RCAPercentTimeInMailboxRPC : 200
CPAMaxConcurrency : 20
CPAPercentTimeInCAS : 205
CPAPercentTimeInMailboxRPC : 200
MessageRateLimit :
RecipientRateLimit :
ForwardeeLimit :
CPUStartPercent : 75
AdminDisplayName :
ExchangeVersion : 0.10 (14.0.100.0)
Name : DefaultThrottlingPolicy_eccf5379-4fb6-4e97-8b47-37b1dc58a9
DistinguishedName : CN=DefaultThrottlingPolicy_eccf5379-4fb6-4e97-8b47-37b1dc5
ettings,CN=Our Org Name,CN=Microsoft Exchange
onfiguration,DC=domain,DC=internal
Identity : DefaultThrottlingPolicy_eccf5379-4fb6-4e97-8b47-37b1dc58a9
Guid : a274d3ec-f2f8-43c3-ad26-6b960924ef0e
ObjectCategory : domain.internal/Configuration/Schema/ms-Exch-Throttling-Polic
ObjectClass : {top, msExchGenericPolicy, msExchThrottlingPolicy}
WhenChanged : 07/06/2011 10:24:47
WhenCreated : 07/06/2011 10:24:41
WhenChangedUTC : 07/06/2011 09:24:47
WhenCreatedUTC : 07/06/2011 09:24:41
OrganizationId :
OriginatingServer : OneOfTheDCs.domain.internal
IsValid : True
But the problem remains. Do I need to adjust anything else for this value (40) to become active? The documentation implies that the above is required on a CAS, however there is mention of registry settings but no guidance on whether these are required if
the above is used.
When I create a second profile via Mail (in control panel) for the shared mailbox and then start outlook using this profile I am able to access the mailbox as expected. This is running in the context of the user who cannot access it from her
default Outlook profile.
Many thanks -
Outlook 2010 stops receving new emails when in cached mode
User has an Outlook 2010 issue that has been called in on NUMEROUS internal helpdesk tickets and has never been resolved. What happens is several times a week his Outlook 2010 client on his Windows 7 SP1 laptop will stop synchronizing
new messages from Exchange 2010 (not sure exact build/version). His admin assistant still gets his new messages in her Outlook 2007 SP3 client (as his delegate) and he still gets new messages on his iPhone via Good GMM. If he logs in to Outlook
Web Access all his messages are there.
We already tried toggling Cached Exchange mode off and back on several times, the problem still returns whenever in cached mode.
We already tried deleting the outlook.ost file and letting it rebuild several times, the problem still returns.
We already tried deleting the entire Outlook profile and letting it rebuild several times, the problem still returns.
We already tried deleting the entire Windows user profile and letting it rebuild several times, the problem still returns.
We even gave him a whole new laptop, the problem still returned.
Problem started with Outlook 2007, upgraded to 2010, problem returned.
Seems to happen more often when the laptop resumes from sleep, but not always.
Most add-ins are disabled except for McAfee and a few other essential Microsoft ones.
He does not have ANY rules or alerts set, none at all.
He does not have any other mailboxes or shared calendars in Outlook and RSS feeds are off.
He does have 8 PST files and several of them are quite large (three are 2GB each, one is 4 GB).
MCITP:Enterprise Admin (Vista/2008), MCSA/MCSE (2003/XP), MCDBA (2000)Hi Smitty,
If change other user account on his laptop, and use outlook cache mode, is there the same issue?
If not, I recommend you try to move this mailbox to another database, and check the result.
Best regards,
Niko Cheng
TechNet Community Support -
Shared mailbox shows emails and subfolders of the users mailbox in Outlook
After We migrated the Exchange from 2010 to 2013 any shared mailbox has been migrated is showing the inbox and all the subfolders from the user's mailbox in Outlook, instead of the shared mailbox content.
note: if we create new shared mailbox it works fine without any issue.
We have tried to removed full access permissions and re-added full access permissions, disabling AutoMapping and then added the shared mailbox manually in Outlook and that works fine but it is not a solution for us as we have 400+ shared mailbox and
we cannot do it for every user have access on each shared mailbox.
any ideas.
Ayman SalehHi,
Please check if this issue persists in Outlook online mode.
After you remove the full access permissions, the shared mailbox will disappear from Outlook automatically. When you add the full access permission then, the shared mailbox will appear again in Outlook. There is no need to add shared mailbox manually.
Please remove the full access permission and then re-add the full access permission. This time, you can make use of the AutoMapping feature to check if shared mailbox display properly.
Best regards,
Belinda Ma
TechNet Community Support -
Opening a shared mailbox in Outlook 2013 (office 365) returns "Cannot Expand Folder" error.
Hi!
We've just upgraded from our old Domino email server to Office 365 E1 and running an on-premise Exchange 2013 hybrid server.
In Outlook 2013, when trying to expand a shared mailbox, It asks me to enter my outlook credentials. Trying so doesn't work and it continues to ask repeatedly. If I click cancel, I get the following error:
"Cannot expand the folder. The set of folders cannot be opened. Microsoft Exchange is not available.
Either there are network problems or the Exchange server is down for maintenance."
The error only occurs in Outlook 2013 and it happens to all staff who are using Outlook 2013. Shared mailboxes are accessible in Outlook 2010 and OWA with no issues.
I have tried recreating profiles, removing and re-adding permissions, disabling auto-mapping. I've tested with creating shared mailbox in Exchange Online and on our hybrid server.Hi,
Check if the kb below matches your scenario:
https://support.microsoft.com/kb/2992644
This problem occurs only when the following conditions are true:
You are using Microsoft Outlook 2013 client version 15.0.4641.1001.
The client is connected by using Outlook Anywhere (RPC over HTTP).
To resolve this issue, apply the update that is described in the following article in the Microsoft Knowledge Base:
2889859
If you are using the Click-to-Run version of Office 2013, the Outlook application is kept up to date automatically. For more information about Office 2013 Click-to-Run updates, see
Microsoft Office 2013 Click-to-Run virtualization
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
We recently migrated from Office 2010 to Office 2013. An annoying change is Outlook's "Use Cached Exchange Mode" setting that changes the previous setting of all email to partial email based on how old emails are. This is confusing
for end users because if they have a 1GB mailbox size limit and they look at the properties of their mailbox, it shows the cached amount which is always then less than the full amount. While they have a 1GB limit, the properties of their mailbox
might say 700MB because that's all that is cached, but meanwhile they can't send because they are actually over 1GB on the server side.
I want to set this cache setting to "All" for EXISTING profiles and new profiles. I think I can do it with GPO for new profiles, but I don't see a way to set it for existing profiles. I assume I have to do this with a registry setting.Hi,
The cached mode Sync Slider setting is maintained in the Outlook profile settings in the Windows registry. If you want to administer this setting via group policy, you can use the group policy templates, which are available from the Microsoft Web site. The
group policy template files are Outlk15.admx and Outlk15.adml. If you use group policy to manage this setting, the following registry data is utilized by Outlook.
Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\Outlook\Cached Mode
DWORD: SyncWindowSetting
Value: integer value (Decimal) specifying the number of months (use only the following values)
0 = All (entire mailbox)
1 = One month of mailbox items
3 = three months of email items
6 = six months of email items
12 = twelve months of email items
24 = twenty-four months of email items
Refer from
http://support.microsoft.com/kb/2733062
Hope this will be helpful for you.
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