Shared mailboxes disappearing from Outlook 2010 profile

Ever since we upgraded to Exchange 2013 a few weeks back, one particular user keeps having to add her Shared Mailboxes to her Outlook 2010 profile every morning.  She adds them and the next morning they'll be gone again. 
She is the only user in a building of 50 who has this issue and it happens daily.  I understand that it only takes a couple minutes to add them back, but it is starting to be more than an annoyance.  
Sadly I haven't been able to find a solution.  
Would someone here have an idea what could be going on?  
Thanks, 
Jake

Hi Jake,
From your description, only one user has an issue that shared mailbox disappears from her mailbox. I recommend her follow the steps below for troubleshooting:
1. Please use Exchange online mode to check if shared mailbox can appear.
2. Please create a new profile to verify if the issue persists.
If the issue persists, I recommend her install the latest Outlook 2010 Service Pack and check the result.
Hope it helps.
Best regards,
Amy Wang
TechNet Community Support

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