SHARED_MEMORY_NOT_AV

Question

ı get error SHARED_MEMORY_NOT_AV in the EWA . can you help me for error .

Answer 1

3.3 Service Preparation
System NEC is not fully prepared for service delivery.
Rating     Performed Check
     ST-PI and ST-A/PI Plug-Ins
     Service Preparation Check (RTCCTOOL)
     Service Data Control Center
     Missing Function Modules
     Errors in Data Collection
     SAP OS Collector
     Workload Monitor (ST03)
For a detailed analysis, see the checks below.
For general information about service preparation, see SAP Notes 91488 and 1172939. Make sure all functionalities mentioned in these SAP Notes are up-to-date, in particular the connections, collectors, and service tools.
SAP Solution Manager is recommended for the delivery of SAP Support remote services. For more information, see SAP Note 1170668 .
3.3.1 Errors in Data Collection
The following exceptions were raised during data collection:
Host     Function Name     Exception
NAKSANDAPP1     GET_FSYS_SINGLE     SHARED_MEMORY_NOT_AV
NAKSANDAPP2     GET_FSYS_SINGLE     SHARED_MEMORY_NOT_AV
NAKSANSAPAPP2     GET_FSYS_SINGLE     SHARED_MEMORY_NOT_AV
NAKSANSAPDB1     GET_FSYS_SINGLE     SHARED_MEMORY_NOT_AV
NAKSANDAPP1     GET_MEM_ALL     SHARED_MEMORY_NOT_AV
NAKSANDAPP2     GET_MEM_ALL     SHARED_MEMORY_NOT_AV
NAKSANSAPAPP2     GET_MEM_ALL     SHARED_MEMORY_NOT_AV
NAKSANSAPDB1     GET_MEM_ALL     SHARED_MEMORY_NOT_AV
NAKSANDAPP1     GET_CPU_ALL     SHARED_MEMORY_NOT_AV
NAKSANDAPP2     GET_CPU_ALL     SHARED_MEMORY_NOT_AV
NAKSANSAPAPP2     GET_CPU_ALL     SHARED_MEMORY_NOT_AV
NAKSANSAPDB1     GET_CPU_ALL     SHARED_MEMORY_NOT_AV
NAKSANDAPP1     FILL_SNAPSHOT_DATA     SHARED_MEMORY_NOT_AV
NAKSANDAPP2     FILL_SNAPSHOT_DATA     SHARED_MEMORY_NOT_AV
NAKSANSAPAPP2     FILL_SNAPSHOT_DATA     SHARED_MEMORY_NOT_AV
NAKSANSAPDB1     FILL_SNAPSHOT_DATA     SHARED_MEMORY_NOT_AV
Recommendation: Review the SDCC(N) data collection log for this session. For function modules with an exception, check whether a help text appears when you double-click the exception. If you have access to SAP Notes, search for these errors and the corresponding short dumps or system log entries.
If you cannot resolve the problem, open a message on component SV-SMG-SDD.
3.3.2 SAP OS Collector
3.3.2.1 Quality of Collected Data
The analysis below is based on the information in ST06 -> Detail analysis menu -> Compare recent days.
SAPOSCOL data quality is insufficient to perform hardware capacity checks in the SAP standard services. Check whether SAPOSCOL is active and stores data correctly (see SAP Note 189072.)
If required, open a message on component BC-CCM-MON-OS to investigate any of the items below.