Shared Outlook 2013 Categories

I work in an office in which we share outlook calendars for scheduling. We have one calendar for scheduling that we use as an office. One of the people shared to the calendar can not use the categories that are used on the calendar. This persons categories
are the defaults and not the ones we use. How do I fix this?

Hi,
Please make sure the user has the appropriate permission to see the color categories. The mailbox owner needs to assign the user at least "Reviewer" permissions. This includes the "Full Details" read permission which is required for displaying
Color Categories.
If the permission is granted but the issue persists, please let the user switch to Exchange Online mode, this will abandon the local cache(.ost) and connect to the Exchange mailbox directly, check if the issue persists. If the user can see the color categories
then, we need to have the user update the local calendar cache. Delete the shared calendar from the user's Outlook, exit Outlook and re-open, add the shared calendar again, check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Outlook 2013 Shared Calendar Activity

Is it possible to see the activity on a user's shared Outlook 2013 calendar. We would like to be able to see who has actually viewed the shared calendar and when it was viewed by them.

Hi,
Currently Outlook doesn't support this feature to monitor the access to your Shared Calendars.
If you have any good suggestions, please feel free to submit feedback about our product from this link below:
http://office.microsoft.com/en-US/suggestions.aspx
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
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programs.

Outlook 2013 Changing Shared Calendar Appointment Categories causes error The Operation failed the messaging interfaces have returned an unknown error

Hi
Our user used to be able to change the categories in a shared outlook calendar appointment but is now getting the error:
The Operation failed the messaging interfaces have returned an unknown error. If the problem persists, restart Outlook.
We have tried re-creating the mail profile but still get the same error.
If anyone has any other suggestions, that would be great, thanks.

Glad to hear that it works fine in new profile. It seems your old OST file or other file in profile is corrupted. After you create a new profile, Outlook would re-sync your mailbox to a totally new OST as the data file.
Tony Chen
TechNet Community Support

View private shared calendar in Outlook 2013

I use a PC with Windows 7 and Outlook 2013. My wife use a Macbook Pro. We both have iCloud accounts (I use iCloud 2.1.2). Both of our calendars appear in iCloud. We have private shared the calendars with each other. We both received join e-mails and joined the calendars. She can see my calendar in iCal and on her iPhone as well as her own from iCal. I can see her calendar and my Outlook calendar on my iPhone. I cannot see her calendar on Outlook. The path ahead seems to be to subscribe to an Internet Calender from Outlook but there is no path to put into the Internet Calendar path enty box. If I make her calendar public, then a path is provided and that works. I tried removing the public access, but I don't think that the calendar is updating. I am reticent to make her calendar public permanently; I am not comfortable with anyone knowing where my wife is at anytime. How do I find a webcal path to a private shared calendar on iCloud?

I recommend that you post this in the Office 365 Exchange Online Forum:
http://community.office365.com/en-us/forums/158.aspx
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Saving a .pdf file into the network shared drive from Outlook 2013

Hello sirs,
I have one client that having the file saving issue into the shared drive from outlook 2013.
I have isolated the network portion and confirmed that there is nothing to do with the network. They have 1 host server which has 2 VMs inside (DC & FS). Whenever they want to save .pdf file into the shared drive, "Saving" message box popped up and showed for about 1 min to complete the file saving. I have tested with .xlsx & .dcsx but no error saving those files. only for this particular extension that facing this slowness problem. It has been on going for a month already and I couldn't figure it out what could be the issue.
Please if anyone experienced this issue, I would really appreciate your suggestions & guidance.
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Items in shared mailbox are not visible when using cached mode in Outlook 2013

Hi all,
When using Outlook 2013 working with the users own mailbox works great, but when a user connects an additional mailbox to its mailbox, this mailbox is shown correctly, but it contains no items. The folder list is shown correctly, but there are no items to be
seen.
These users (I have seen it with 3 different users and 2 shared mailboxes already) have full access to these mailboxes (Exchange 2010), but somehow the items aren't shown... When these users turn off cached mode, it works fine and when they use Outlook 2010
it also works fine, but using Outlook 2013 with cached mode will only show their own items and not the items in an additional shared mailbox.
What is the cause of all this?
Kind regards,
Erik

Maybe something interesting...
When looking at article http://support.microsoft.com/kb/982697/en-us
I saw that Outlook 2013 by default caches everything and that's what I wanted. I tested however adding this regkey to see what happened and after that the email shows up in the mailboxes... Somehow the mail from shared mailboxes doesn't want to be
cached...
Does anyone know what this could be? I want everything to be cached, also the shared mailboxes but somehow this doesn't work and it does when using Outlook 2010....

Outlook 2013 (Only) - Shared Mailbox - Not Syncing

Hi
After searching this forum and many other forums online, I have decided to ask my question here as I cannot find a solution.
We are migrating from Exchange 2003 to Exchange 2010 at the moment. All of a sudden our Outlook 2013 users (All of them) cannot update Shared Mailboxes. When you select that folder it says "Updating this Folder" but nothing is happening. Only happens
with their open Shared Mailbox not with their own Mailbox. I have done the following tests:
Users can open the Shared Mailbox and sync properly using OWA.
Users can open the Shared Mailbox but cannot sync via Outlook 2013.
Users can open and sync the Shared Mailbox via Outlook 2010.
Ran OST repair tool, no luck.
Completely deleted the profile and wiped all the files in the outlook folder and recreated the profile, no luck. (Not syncing straight away.)
Users can sync the Shared Mailbox when they are running outlook in Online mode. (I dont wanna do this coz they want to save their sent emails from a Shared Mailbox into the respective "Sent Item" folder which only works in Cached Mode.
Everything used to work fine and suddenly stopped for everyone. Can you please guide me on how to fix this?
Thanks in advance.
With regards
M
PS
I just realized that my Build Version is "Version 14.1 (Build 218.15)"
I am downloading the Service Pack 3, and it might help?

Hi,
It seems that the issue only happens in Outlook 2013 Cached mode. If you add secondary mailboxes to your profile through the Advanced
tab in the Microsoft Exchange dialog box, please check whether the “Download Shared Folders” is enabled in the Advanced tab.
If it is, the Sync issue occurs may because Outlook 2013 locally caches (in your Outlook data file [.ost]) all folders to which you have access in the secondary mailbox. To resolve it, we can refer to the detailed solution in the following KB:
http://support.microsoft.com/kb/2297543/en-us
Thanks,
Winnie Liang
TechNet Community Support
Hi,
I found this little tick yesterday and did clear it. So now people can still have their own mailbox cached and the rest online. But thank you for the link coz I couldnt find it before and it is good to know that it is a known issue rather than being a misconfiguration
at server level :) I have marked your post as the answer. Thanks again.

Outlook 2013 (365) shared mailbox sent items

We have a new 365 installation with Outlook 2013 clients and Exchange 365. We have a number of shared mailboxes with delegated full access as required. We have applied the "DelegateSentItemsStyle " registry key in Office 15.0/Outlook/Preferences
but this is not working to place a users sent mail in that mailboxes sent items, in either OWA or the desktop clients. Any clues?

Hi,
How did you modify the registry key?
Please follow the steps below to modify the key, check the result:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft
Knowledge Base:
322756 How to back up and restore the registry in Windows
Press Win + R, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
On the Edit menu, point to New, and then click
DWORD Value.
Type DelegateSentItemsStyle, and then press Enter.
Right-click DelegateSentItemsStyle, and then click
Modify.
In the Value data box, type
1, and then click OK.
Exit Registry Editor.
Regards,
Melon Chen
TechNet Community Support

Outlook 2013 treating Shared Calendars differently

I did try to ask this in a
different forum, but was pointed to this one:
This question encompasses a few Microsoft products, but I think this is the best place to ask the question because the actual issue is Outlook 2013 for Windows desktop.
We have Outlook connecting to a couple of different kinds of Shared Calendars. The problem is it is only performing appointment reminders for one of the kinds.
The one that IS working: a shared calendar created by creating a Room on a Windows Phone. When anyone in the Room creates an appointment with a reminder on that calendar, the reminder goes off in each user's Outlook 2013.
The one that IS NOT working: a shared calendar created in Exchange Online. When any member of that shared mailbox creates an appointment with a reminder on that calendar, the reminder DOES NOT go off in each user's Outlook 2013.
The question: How do we get the reminders to work in the second case?

Are the room calendar appointments added to the user's default calendar in Outlook? If so, they will get a reminder in Outlook. (They aren't added to my calendar here - I only get a reminder on my phone - the Room lives only on my phone.)
Shared calendars are in another mailbox and reminders don't fire in those mailboxes. If the user has owner permissions and opens the shared mailbox by adding it to their profile they should get reminders. File, Account Settings, double click on the
account, then More Settings - select the shared mailbox to add it to the profile.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
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Outlook 2013 shared calendars show "no connection" and users can't see other's free / busy time in scheduling assistant

Info:
Outlook 2013 Pro Plus - Windows 7 64bit - Exchange 2007 Hosted by Rack Space - everything fully patched....
every user in our company on Office 2013 now has the same issue: shared calendars won't populate with the following error: "no connection" when they try to see another user's calendar in scheduling assistant, it just shows those diagonal lines
(like they don't have permission)
Based on "research", reaching out to Rack Space and some desperate Googling, I've tried the following to no avail:
run full repair of Microsoft office 2013 and also reinstalled Office 2013
turn off /on cached exchange mode, turned off /on Work Offline mode
rebuild OST and email profile
start Outlook in safe mode with no add-ins running
check auto discover records and add auto discover server address to local intranet zone in Internet Explorer
modify calendar permissions for both ends of the calendar interaction
check Outlook OWA access, confirmed everything is fine there
anyone have any ideas for me? people in Outlook 2010 have no issues BTW; just Outlook 2013....
thank you so much in advance and please let me know if I can provide more info!

Hi,
This issue may be caused by KB 2837643 & KB 2837618, please uninstall the patches, let the users create a new profile to test the result:
http://support.microsoft.com/kb/829918/en-us
If the issue is caused by the patches, please note we have realized this issue and hopefully there will be a fix to this issue soon. We will inform you as soon as there's a fix.
Regards.
Melon Chen
TechNet Community Support

Opening a shared mailbox in Outlook 2013 (office 365) returns "Cannot Expand Folder" error.

Hi!
We've just upgraded from our old Domino email server to Office 365 E1 and running an on-premise Exchange 2013 hybrid server.
In Outlook 2013, when trying to expand a shared mailbox, It asks me to enter my outlook credentials. Trying so doesn't work and it continues to ask repeatedly. If I click cancel, I get the following error:
"Cannot expand the folder. The set of folders cannot be opened. Microsoft Exchange is not available.
Either there are network problems or the Exchange server is down for maintenance."
The error only occurs in Outlook 2013 and it happens to all staff who are using Outlook 2013. Shared mailboxes are accessible in Outlook 2010 and OWA with no issues.
I have tried recreating profiles, removing and re-adding permissions, disabling auto-mapping. I've tested with creating shared mailbox in Exchange Online and on our hybrid server.

Hi,
Check if the kb below matches your scenario:
https://support.microsoft.com/kb/2992644
This problem occurs only when the following conditions are true:
You are using Microsoft Outlook 2013 client version 15.0.4641.1001.
The client is connected by using Outlook Anywhere (RPC over HTTP).
To resolve this issue, apply the update that is described in the following article in the Microsoft Knowledge Base:
2889859
If you are using the Click-to-Run version of Office 2013, the Outlook application is kept up to date automatically. For more information about Office 2013 Click-to-Run updates, see
Microsoft Office 2013 Click-to-Run virtualization
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 crashes when collapsing shared calendar

The following issues occurs when viewing shared calendars with Outlook 2013. It occurs on multiple workstations and with multiple users.
When collapsing a shared calendar by clicking the arrow to the left of the calendar name, if one or more users of the shared calendar are selected (i.e. the box next to their name is checked), the Outlook screen will appear to refresh the screen repeatedly
whilst the cursor flashes rapidly. Outlook then crashes and has to be re-started.
The work-around is to de-select any selected users of the shared calendar before collapsing it, but we cannot reasonably expect users to remember this.
Is there a fix for this issue? Others have had the same issue (see http://community.spiceworks.com/topic/419634-outlook-2013-stops-responding-when-trying-to-collapse-a-group-of-calendars).
Running outlook in safe mode makes no difference.
Thanks
Mark Johnstone

Hi,
Thank you for your question.
I am trying to involve someone familiar with this topic to further look at this issue.
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Outlook 2013 shared mailbox indexing and search issue

I have 2 Outlook 2013 clients running in Cached Mode, with Download Shared Folders checked and a delegated mailbox opened via the Account Settings Advanced tab. Both clients are accessing the same delegated mailbox. According to this article (http://blogs.technet.com/b/outlooking/archive/2014/04/28/understanding-search-scopes-in-microsoft-outlook.aspx),
they should be able to search the Current Folder via WDS, but in both cases, changing the Search Scope to Current Folder causes Outlook to hang for 10-20 minutes.
This makes searching the delegate mailbox completely unworkable, which is a problem for the 2 P.A.s concerned, as they spend a lot of the day searching for correspondence.
I have tried rebuilding the search index, with no change in the search behavior. It seems that WDS is not indexing the cached delegate mailbox - how can I correct this?
Thanks
Patrick

Hello,
Please try to add the following registry key and then restart Outlook to check the issue again:
Note: Serious problems might occur if you modify the registry incorrectly. For added protection,
back up the registrybefore you modify it.
Registry data to index shared mailboxes:
Key: HKLM\software\policies\Microsoft\windows\windows search
DWORD: EnableIndexingDelegateMailboxes
Value: 1
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

Privacy Settings and Outlook 2013 shared mailbox

We just switched to Outlook 2013. There is one vendor who had been sending emails with the sensitivy setting set to "Private" to a shared mailbox. It worked fine until the switch to Outlook. She may also be setting some permssions,
but I could not check that. I do know they cannot be forwarded or replied all to, however, if that clue helps.
Now this setting, or another setting, seems to be blocking the emails from coming through. They do come to my personal email, but not this shared mailbox.
Is the setting the issue and can I do anything on my side to enable to come into the shared mailbox?

Hello,
Please try to add the following registry key and then restart Outlook to check the issue again:
Note: Serious problems might occur if you modify the registry incorrectly. For added protection,
back up the registrybefore you modify it.
Registry data to index shared mailboxes:
Key: HKLM\software\policies\Microsoft\windows\windows search
DWORD: EnableIndexingDelegateMailboxes
Value: 1
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

Outlook 2013 Contacts sharing in exchange

I am trying to share my contacts in Outlook 2013 and keep getting the message "error trying to send your sharing message" can you help please.
I have checked the other questions and have picked the name from the GAL, made sure I am an administrator and am trying to share my main contacts.

Hi,
Please make sure your Outlook 2013 is using Exchange Cached mode and try to create a new Outlook profile to have a try:
http://support.microsoft.com/kb/829918
Regards,
Winnie Liang
TechNet Community Support

Shared Outlook 2013 Categories

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