Shared Printer On Hold: Authentication Required

There have been many discussions on the Apple Support Communities about this, most of which talk about how to reset the keychain password for a printer shared from a Windows PC. Many have, in fact, been archived. It looks as if this problem has been around for a LOONG time...
This is not my problem. I could print over my all-Mac network to my HP LaserJet 1200 printer via a HP JetDirect Printer Server fine. Until I upgraded to a MacPro running OS X 10.8. And then, suddenly I couldn't. No AppleTalk available and no success accessing the IP settings for the JetDirect print server.
I finally achieved a work-around (of sorts). If I set up the printer as a shared printer on the G5 tower I still have on the network I coud print form the MacPro. It was very slow. But it worked. Until a couple of weeks ago. All of a sudden the printer queue needs 'Authentication'.
The error log told me:
E [18/Jul/2013:07:54:32 +1200] Unknown directive BrowseOrder on line 22 of /private/etc/cups/cupsd.conf.
E [18/Jul/2013:07:54:32 +1200] Unknown directive BrowseAllow on line 23 of /private/etc/cups/cupsd.conf.
I've looked over these forums. I've tried various things. I've been through Keychain Access. I've stopped and reset print queue. And, guided my this forum, the last great masterstroke: "Reset Printing System" which wiped all printers on the MacPro completely. When I go to set up a new printer the MacPr can see the shared printers on the G5. But because it 'can't downoad software form internet' it can't set up a printer.
Where to from here?

This might help... I recently upgraded to OS X 10.9.1 and had the same frustrations with "paused for authentication problems. Luckly I just discovered that with the print sharing on in the computer that that has the direct connection with the printer being shared on the network and in this below screenshot, with certain persons selected, even an administrator, it puts a "no access" on the everyone option. In this status I get the "paused for authentication" on the print jobs being submitted from any networked computer. see below
I am taking it that the authentication the neworked computers are looking for is from the computer that is diretly connected to the printer and is sharing that printer to other users.
I've learned when you click the up and down arrow to the right of everyone you get either "no access" or "can print" option.
When the "can print" option is selected all the individual persons added gets droped, but at least now I can do a network print jobs from the other network connected computers and not get the "paused for authenication" problem. Hope this helps anyone with "paused for authent" problems ET

Similar Messages

I am getting a printer message "on hold, Authentication required" when directly connected (USB) to any printer I try to install to my MacBook Pro. Any ideas?

I am having trouble with printing from my MacBook Pro. After succesfully installing a printer, sending a print job results in a alert in the print que that says "on hold Authentication Required"
I am fairly new to Mac and have not the slightest clue what I am doing wrong. Please help!
Thanks, Slojon

After upgrading to OSX Mountain Lion on one of our home computers and having no difficulty with printer access for months, after a glitch involving loss of power, suddenly "On hold (authentication required)" started showing up.
When I deleted the printer and then tried to add it back using the default listing for the printer I got the message "Unable to download the software from the server at this time." I felt I was going backwards. The whole situation was maddening for a couple of days.
Details:
Older G5 Desktop Mac running OSX Snow Leopard wth an HP Color LaserJet 2550 attached via USB.
Early 2011 13" MacBook Pro running OSX Mountain Lion.
Airport WiFi network.
This is really two problems: how to add a printer successfully and how to print without authentication.
How to add a printer
Do not use the default listing for adding the printer that shows up in the popup menu, instead use the generic "Add printer" command, then select the printer and printer type from the secondary menu that comes up. This worked fine for me.
How to avoid the "Authentication required"
Software update on both machines.
Reset printing system (Option & minus "-" key) on both systems.
Add the printer back to the server (older G5 Mac in my case) system.
Ensure that both the printer sharing is selected for the printer and …
… that printer sharing is turned on globally in the Sharing System Preferences
Add the printer back to the client system
I was also able to work this through the CUPS system described in other posts (http://localhost:631) but I always prefer to let Mac OSX handle the UNIX details since I have greater confidence I won't be inadvertantly messing something up.

Print status "On Hold (Authentication Required)"?

After upgrading to 10.5.2, I am now unable to print to the networked laser printers in the Windows network at work. I can see the printers on the domain, but when I try to print nothing happens. When I look at the print status it says "On Hold (Authentication Required)". Printing worked just fine on Tuesday before the software update. I provide my network password but nothing changes. Does anyone know how to solve this problem?

Is there any way to get access to the beta release? Apple pushing out an update that breaks my ability to print anything on a windows network is a MAJOR roadblock. Deleting the printer queue didn't work. I spent two hours of my free time at the local Genius bar and we did get the CUPS workaround (setup the printer using CUPS) working, although it's a crappy solution since it can expose my domain password to someone who visits the right dialog. (Within this thread, I post what I and the fellow at the Genius Bar--yay Bell Square!--did to get this to work: http://discussions.apple.com/thread.jspa?messageID=7097469#7097469)
Please tell me that Apple will be adding a test case for this into their regression test suite. I'd hate to see this problem crop up in the future. I like using Apple products but I'm worried because I'm seeing a lot of quality issues in the software: Mail doesn't populate the ICalendar automatically with calendar events despite checking that setting, right clicking on an ICalender item in an email doesn't always give you the option to view in ICalendar, editing ICalendar events doesn't always work (edit option missing) until you close and restart ICalendar, problems with IChat which I won't get into right now.
My sense is that these are bugs in features that probably worked at one time during the software life cycle but degraded (regressed). This is definitely the case for printing since it did work in 10.5.1. This leads me to believe that Apple doesn't have a good handle on quality, and also points to that Apple may not be using good agile development practices which would allow them to do quick deliveries (such as test automation).
I as a consumer then suffer. If Apple would like help implementing better software practices such as test driven development, automated unit testing, automated system testing, then please contact me.
I'd love to help a company I admire. You have great vision. Your products are OK, though could great if the quality was better. I hope Apple is using great software practices behind that, but from what I see, it doesn't. Sometimes, when I'm pull into the Apple franchise to enjoy a hamburger, I end up getting one that was made from squirrel meat because of problems in the kitchen.
Squirrel go down nearly as well as beef.
Lance Kind
<Edited by Moderator>

On Hold (Authentication Required)

Hi All,
I'm having an issue with my clients about printing, everytime they submit a print job to any printer installed on a Windows Server 2008 print server the job will be put on hold in the job queue.
On Hold (Authentication Required)
When you click on "Resume" on the toolbar it ask the user for their credentials. Problem is, this is not save on the client's keychain.
But when you change the name from "Doe,John" to it's login name "jdoe", it logs in just fine.
I guess my questions are:
     1. How or What do I do so when the window above popup, client user just need to check the "Remember this password in my keychain" and then click OK button and then credentials will be saved in the keychain.
     2. How or What do I need to change that when the window above popup, it'll say "jdoe" instead of "Doe,John".
     3. Is there a command that I can type on the Mac OS Server Terminal or a setting I can change on the server that will save this problem of mine.
We have 230 Mac Clients and their's 30 more coming, there must be a way to do it on the terminal or on the server so it affects all the Mac clients that's in the domain.
Additional Info:
     User is authenticated thru Active Directory, Users are being managed thru Open Directory.
     Active Directory is Windows 2008 64bit, Mac OS X Server 10.6.8
     Print Server is Windows 2008
Your Help is greatly appreciated. Thanks.
Mawie3

Not a problem at all
Alright, after trying both commands I still get this lovely bit in my console for cups.
I [25/Mar/2008:11:24:00 -0700] [Job 57] Authenticated by "".
Each command generated a line:
I [25/Mar/2008:11:23:12 -0700] New printer "printer" added by "jimmyeatapple".
I [25/Mar/2008:11:26:15 -0700] Printer "printer" modified by "jimmyeatapple".
The printer "printer" it is referencing here, is that in my print list (because I don't see it)? Is it the default schematic for a new printer? Should I add a new printer after having run these commands?
Message was edited by: jimmyeatmud

Can't print on shared printer, Alert says "On Hold (authentication required)"

Mac Mini running 10.6.8 can't print using Mac Air running 10.8.5 with HP Laserjet 1022 USB connected. Both computers on same airport network. Both with latest updates and shared printer enabled. Same problem in other direction (Air to mini if printer connected to mini).
This worked fine a few days ago. Whats changed? Anybody?

This might help... I recently upgraded to OS X 10.9.1 and had the same frustrations with "paused for authentication problems. Luckly I just discovered that with the print sharing on in the computer that that has the direct connection with the printer being shared on the network and in this below screenshot, with certain persons selected, even an administrator, it puts a "no access" on the everyone option. In this status I get the "paused for authentication" on the print jobs being submitted from any networked computer. see below
I am taking it that the authentication the neworked computers are looking for is from the computer that is diretly connected to the printer and is sharing that printer to other users.
I've learned when you click the up and down arrow to the right of everyone you get either "no access" or "can print" option.
When the "can print" option is selected all the individual persons added gets droped, but at least now I can do a network print jobs from the other network connected computers and not get the "paused for authenication" problem. Hope this helps anyone with "paused for authent" problems ET

Authentication required on Windows Printer

When I set up my windows network printer under leopard, it asked me to type in my user name and password to connect to the server with the windows print spooler. ok, done.
So now, when I print to that shared printer, the documents get hung up in the queue and give the document status as "On Hold (Authentication required)." If I click the document and then click RESUME, it asks me to "Enter your name and password to print to the printer." I do, but the documents do not print and the status in the queue doesn't change.
Anyone know what I'm not doing?
Clay

uhoh... just found the solution in another thread here:
http://discussions.apple.com/thread.jspa?messageID=5852413
I have the solution for you.
Prerequisites: 1. your windows PC with the printer on it needs to have an admin account on it with a single word no spaces. (preferred unix) 2. your printer sharename is a single word (ie. Canon iP4300 should be just ip4300).
Now follow the below steps:
1. Open your system preferences > Open Print & Fax
2. Click + to add a printer.
3. Right-click on the Toolbar at the top and select "Customise Toolbar..."
4. Drag the "Advanced" icon to the toolbar & select "Done"
5. Click the "Advanced" icon
6. Select "Windows" from the "Type:" drop down menu
7. In the "URL:" textbox type the location of your windows printer in the format below (use the format depending on whether your Windows PC sharing the Printer has a password or not):
smb://username:password@ipaddress/printersharename <- Print Server does have a password
smb://username@ipaddress/printersharename <- Print Server does NOT have a password
(eg. smb://[email protected]/ip4300)
8. Enter a Name and Location. (Human Friendly Names with Spaces are allowed)
9. Now select the appropriate driver and then click "Add"
10. Try printing somthing and then it will ask for a username and password of your windows server. Type and username and then the password and then add this to your keychain and click OK.
And there you go. Printing in OSX 10.5
Cheers
Ben Camilleri
Camotec Web Solutions
[email protected]+
http://www.camotec.com.au "

On Hold - Authentication Error - Printing in OS X Lion

Hi all,
I am trying to print to a shared windows printer and keep getting an 'awaiting authentication error', with the print job pausing.
I shared my printer successful with a PC running vista (to which the printer is attached) but since upgrading to Lion, I am no longer able to print. When a job is sent to the printer, it processes and then a pause button appears on the printer icon, with the message 'On hold authentication required'. When I click resume, I get a pop up which asks me to enter a login and password. This information is my username and password for my login to Windows. I 'Connect as – Registered User'. When I click enter, the system thinks for a moment and the job then goes back on hold with the 'On hold authentication required'.
I have tried removing and reinstalling the printers, using different printers (connected to the same Windows PC), changing settings in CUPS, all for no result. This has only happened since I upgraded to Lion. Snow Leopard gave me no printer problems at all.
For the record, I have a 2011 Macbook Pro i5 13" with 4Gb of ram. I am printing to a Windows PC running Windows Vista over a wireless network (the Windows PC is connected via ethernet to the router). I am (trying to ) printing to an HP LaserJet 1006 and/or HP Photosmart C5280.
Anyone got any answers, I have done a search and others have the same problem, however, no offered solution seems to work.

Thank you very much! It works!
willemsst wrote:
I solved my problem. I can print again. I've found an other thread(https://discussions.apple.com/thread/3193344) where they suggested looking in the keychain (just open the 'Keychain acces' application).
So what I've done:
I removed all references in the keychain to the windows computer or printer. (I guess removing one too many won't do any harm. If the username/password is needed again, you'll be asked for it).
I removed my printer and reinstalled it
In CUPS management (http://localhost:631), I changed the DPI explicitly to 300x300 instead of default (see manage printers, default options)
And that was it. I printed, was asked for my windows credentials one more time. I entered them and all is fine now. Let's hope it stays that way.
I hope this can solve your problem as well.

Can't print to Windows 7 shared printer from Mac OS Lion

Dear all,
I would like to share my experience battling to figure out how to print to Windows 7 shared printer from Mac OS Lion. Myself had this problem and looking throughly in internet without success. But finally I figured out the solution by myself, hope this can help other Mac user with similar problem.
OK, when I try to setup my new MacBook Pro with OS Lion to connect with my Canon MX308 printer attached to desktop with Windows 7 Ultimate,
1. I simply select System Preferences>Print & Scan.
2. Then looks for the + sign just below the box to add a new printer.
3. From the option toolbar above, I select Windows. I have connect this MacBook with my Windows Network, so the workgroup will appear to the left column.
4. After I select this group, the computer list will appear in the middle column
5. Then after I select the computer which my printer connected to, my printer sharename will appear in the right column
6. Last step is to select the printer I want to use.
7. After that it will automatically put your printer sharename to the "Name". And then I select my printer driver at "Print Using" and find my printer manufacturer which is Canon MX300 series from driver lists. Finish!
My printer appear in the Printers List. But the problem is everytime I try to print there will be error message saying "ON HOLD Authentication Required".
This problem start to kill me, I search all around for similar problem, but the solution was never worked for me!
Until just now I figured out accidentally for the solution.
THE PROBLEM LIES ON MY PRINTER DRIVER!!!! Although I have downloaded the most update driver from Apple site and Apple Software update said there is no more update for my system!
The solution for my problem is Gutenprint Printer Driver! You can download this driver at http://gimp-print.sourceforge.net/MacOSX.php, then select for the latest driver gutenprint-5.2.7.dmg. Install this driver!
Then back to Print & Scan in System Preferences, then right click on Printers List box, then choose "Reset Printing System..." to clear the previous failed printers.
After that, repeat the above step 2 - 7. Only for the last step I need to select the Printer Driver for my Canon MX308 for the driver name : "Canon PIXMA MX300 - CUPS+Gutenprint v5.2.7"
Now I can sleep as a baby knowing that my printer make a friend with my new Macbook Pro! Hope this will help others!

I have the same setup but with a Canon MX850. This did not fix my problem.

Print to Windows Shared Printer from Mac on wireless network

My set up is: HP Deskjet 1050 410 USB to a WIndows 7 PC. The PC has 4 users, each password protected for login and public (not protected) folders. The Macbook is running OS X 10/6/8. I have downloaded the latest HP drivers.
I found the printer on the workgroup network and installed it as the only printer on the Macbook. When I send a job to print, I am prompted to either login as a guest or as a user with a password. Either way, I get an eror message "On Hold (Authentication required)" Under Job Info is the following message "NT_STATUS_INVALID_PARAMETER"
THis is an improvement over what was happening before when I could not find the printer in the list and had to manually use the IP address. Even then, I could not print, I would get a communication error.
The first time I installed the printer driver (an earlier driver and earlier release of OS X 10.6) I had no problems printing from the Macbook. It found the printer and printed without any password authentication. Nothing has changed on the PC, the printer is shared with all users on the network, but I can't seem to print.
I noticed many postings with similar issues but I did not see any resolution. Help! (Thanks!)

hey just want to say thanks to you guys... I just this week switched to Mac after 14 years of heavy PC use. Mac's been awesome except for that I couldn't print to my PC based printer... now I can... and I couldn't of done it with out this apple discussion thread about HPIJS.

Printing to a Shared Printer on Windows

Hello,
I just purchased my very first iMac. Been a WIndows guy since there was a Windows so it's a pretty steep learning curve. I have a Windows Server at home that has a shared printer. I can successfully setup the Printer in System Preferences - Print and Fax. The problem I'm having is that whenever I try to print something, I see the following error in status screen:
"Error: /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpll.app/Contents/MacOS /rastertoescpll failed"
I also tried printing a test page thru the printer setup. The iMac prompts me for my password, I see the job disappear from the print queue but nothing comes out of the printer and I receive no errors. If I jump to my Windows Home Server and print a test page, it comes out correctly so from a connectivity standpoint, everything appears functional.
Help!!!!
-- Val

Hi Victor,
This is a Windows Home Server that I built myself. I can get to my shares just fine from my Mac. My iTunes library is on a shared drive on my home server and I noticed that when I restart my Mac, it cannot find the library. I have to click on Select Library, navigate to my share drive on my Windows Home Server and that's it. I've already saved my password to the keychain so I never get prompted to enter a password.
When I go to Printer Fax from the Settings option, I can see my printer and it's status. I can click on the Print Queue and see that the printer is Ready.
If I click on Printer Setup and then select to Print a Test Page, I see that the Status reads "On Hold (Authentication Required). I enter my password and I can see that the Job Queue is looking like it's printing the job however nothing comes out of the printer.
When I print from TextEdit or from Safari is when I get the error I've referenced.
This is so frustrating 'cause it's all new but I know that it will only get better the more I use my new Mac.
-- Val

Mac Book doesn't print when connected to a shared printer.

I am hosting a shared printer in our office and no other computer but mine can print from it. Mine is the only one connected to it via USB. All of the computers are Mac laptops. I've enabled printer sharing and checked to see how the others were configured but can't figure out what's wrong.
When printing from the other computers, I get a message in the progress bar saying "(On Hold) Authentication Required." I've tried pressing Resume and re-entering the username/password, but it goes back to that message...
The printer is a Brother 2140.

https://discussions.apple.com/message/19078051

Parental control problem printing to a shared printer

Hello chaps,
Here's an annoying one.
Two Macs, both running OS X 10.6.3. They are both on a wireless LAN, once has a Canon Pixma 4200 printer directly connected via USB with Printer Sharing turned on - Everyone allowed to print.
The problem: When my wife prints to the shared printer from her machine it works fine. When my kids try to print from their Parental Control-controlled account it doesn't.
The job comes up in the print queue but with On hold (authentication required) next to it.
The account has the box ticked to allow administration of Printers.
I can find no place to Authenticate, to get the job to print, even via the CUPS Web interface (that I'm not an expert in).
All clues gratefully received.
Anyone have anu clues
Message was edited by: Chris Noble

Hello chaps,
Here's an annoying one.
Two Macs, both running OS X 10.6.3. They are both on a wireless LAN, once has a Canon Pixma 4200 printer directly connected via USB with Printer Sharing turned on - Everyone allowed to print.
The problem: When my wife prints to the shared printer from her machine it works fine. When my kids try to print from their Parental Control-controlled account it doesn't.
The job comes up in the print queue but with On hold (authentication required) next to it.
The account has the box ticked to allow administration of Printers.
I can find no place to Authenticate, to get the job to print, even via the CUPS Web interface (that I'm not an expert in).
All clues gratefully received.
Anyone have anu clues
Message was edited by: Chris Noble

Cannot Print to a Windows 8 shared Printer

I have a home network of Windows 8 as a file and Print Server connected to 2 Windows Laptops and a Macbook Air. I have a HP Laserjet attached to the Win 8. When I added the printer on the Mac, it installed the required software. Now, when I try to print from the Mac, I get a msg saying that holding for authentication. On entering the details, the printer dialog box still says holding for authentication.
Mac OSX - 10.8.3
Windows 8.
Printer - HP Laserjet.

This is a very common problem. I encountered this using an HP OfficeJet Pro 8600 Plus printer which was USB connected to a Windows 7 SP1 machine. It was shared to all users using Windows print sharing. Bidirectional file sharing between Windows and iMac 27 running OS X 10.8.5 worked fine. Windows 7 was configured for workgroup sharing, not homegroup or domain-based sharing. This is the simplest, most basic level of sharing in a cross-platform situation.
On the Mac, I installed the HP OS X drivers. After driver installation, the printer model was visible in the System Preferences>Print & Scan>Add Printer dialog.
After adding it the network shared printer on the Windows PC was visible from the Mac and I could check print status, toner levels, etc. However upon trying to print, it would hang in the Mac print queue with the message "on hold (authentication required)".
In my case the solution was pressing the refresh button on the print queue, which ONLY THEN displayed a login authentication screen. It was defaulting to my Mac admin login which (maybe in the goal of visual simplicity) was not shown.
I changed the login to Username: guest, Password: guest, and it printed fine.
This is extremely frustrating, as it took me hours to find this. I see many, many other discussion threads where this is likely the problem. Some of them struggled with this problem for days. This activity is in the COMMON PATH of a large % of users. It is not a fringe or rare activity or an "edge case".
Ideally Mac OS should just transparently handle this. Lacking that, the build-in help documentation should cover it. Lacking even that, at least an Apple KB article should cover it. Lacking even that, if the authentication dialog was not suppressed but popped up by default, at least it would point some users in the right direction.
As it is, not a single one of those things were done, and many people continue to hit this over, and over, and over. It is an embarrassing situation. There are 80,000 Apple employees. If just one of them spent a few minutes to write a KB article about this, it would help a lot.
There are likely other sub-cases which could cause the same error message. You don't want an excessively broad, poorly-worded KB article which implies there's a single solution to a given error. However the problem is nothing has been written or done to address this, and it's apparently been causing users problems for years.

How to manually add a Windows 7 shared printer

My macair Mac OS X 10.6.7 (10J869). Another computer is windows 7 shared canon inkjet ix4000 printer. The 2 computer all can connect to router via WIFI.
I have set up follow the procedure refer to http://support.apple.com/kb/HT3049.
But when i send a document, the printer queue show "Session setup failed: NT_STATUS_INVALID_PARAMETER" and then it on hold (Authentication required). I resume it and select "guest" can not print, type in my login user name and password also can not. Show session setup failed and on hold again.
have a nice day to you all and hope somebody can help me!

I had to download the driver for my printer. Depending on the printer you will have to go to that site. In the search engine type 'mac os driver (model printer). I have a dell wireless. After that I went to printers/faxes and hit the + sign and my dell printer was there to add. Hope this helps a bit. I actually just did it today.

Unable to Print to Shared Printer

Running 10.6.4 on both my Mac Pro & my Macbook Pro. Both computers on an ethernet LAN through Airport Extreme.
HP Laserjet 4000 networked via LAN (Ethernet) & I can print to it from both computers.
Epson Stylus Photo R320 connected to Mac Pro via USB hub. Set up as Shared Printer under Print & Fax and Sharing in System Preferences.
Cannot print to the Epson from the Mac Book Pro. Page is sent to the Epson but the printer will not connect.
Appreciate any suggestions!
Many thanks.
...John

Both computers are up & running.
The Epson is connected (USB) directly to the Mac Pro.
On the Mac Pro, I have turned on Printer Sharing (Sharing Panel of System Preferences) followed by turning on the check box for the Epson.
I then went to the Print & Fax Panel & turned on the “Share this Printer” checkbox for the Epson.
I am attempting to print a document on the MB Pro to the Epson printer.
The Epson shows up in the list of printers.
On clicking on the PRINT box, the Epson Printer icon appears in the dock (bouncing) but the document is noted to be “On Hold (Authentication Required)”
I have gone back to the Sys Preferences, repeated the above steps, restarted both computers.
The problem remains.
Hope you can help!
...John

Shared Printer On Hold: Authentication Required

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